Really fast and reliable service. Gig speeds on fiber in a small town. Local customer service too.read more

If you plan to move to a city where Emery Telcom is the only broadband provider and your require…read moreconsistent, good internet speeds, try moving anywhere else. Truly an awful experience, but having an internet provider monopoly, Emery Telcom has little incentive to change anything. The service itself is laughably inconsistent. The download speeds offered by Emery Telcom are up and down like a bouncy ball, and their upload speeds are unpredictable. If you're lucky, you may get 40 minutes of actual usable upload speed. If you're unlucky, you'll get 10 minutes of consistent speed before it tanks down to 0.01 mbps for indeterminate amount of time. Sometimes it's three minutes and other times, you may be out for an hour or two. Their contracted local help does their best to assess the situation, but it's obvious that Emery Telcom is cheap. They appear to be doing the bare minimum and do not invest into improving infrastructure. As a test, I've taken into account every time service goes down and found download speed dipping and upload speeds completely diving about every 10-45 minutes. There are rare few days when it can actually manage to go two or three hours before crashing out for 15 minutes. Contacting Emery Telcom results in them simply saying "Everything seems fine on our end" and you have to go out of your way to get more help. Customer service is also poor when trying to call for help. One of the first few times I called, I simply said hello, introduced myself and tried to explain my issue before being interrupted by the woman who answered as she cut me off and asked me she needed to know what the issue was. I got upset and in an upset voice (upset from my service dropping while trying to do Zoom calls for my job) and it may have just been me, but the employee took a condescending rude tone until I angrily pointed it out. The price for plans from Emery Telcom that actually matter to anyone who uses the internet are atrociously expensive for the amount of inconsistent service, low speeds, and support you'll get anywhere else. Their prices on their website changed after calling in about service back in January, and when asking about it, the employee played ignorant and said that there had been no price change and that the website hadn't changed. Overall, I've never had such an antagonistic relationship with a company before ever when simply trying to ask about the service that I'm paying for. Again, Emery Telcom holds a monopoly over internet providers in multiple cities so this awful service is unlikely to change.

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

Don't walk away from 1Wire, run. We use 1Wire as our business phone system and are constantly…read morerunning into issues with the physical phones and the mobile app. We have submitted all of these issues and their team has been "working" on them. They've offered many different solutions, we've tried them, and nothing works. I found information on their website about a 30-day cancellation notice, asked about it three or four times, and they've ignored every question.

The cabling techs were phenomenal! They stayed until the job was done, making it so my office was…read moreready to go the next morning. When I'm ready I will be calling them to run the cable at my house! I highly recommend them.

This is a scam. I'm dealing with the same thing everyone else is. They facilitate a lease…read moreagreement with a finance company for 5 years that is non-revocable and cannot be terminated. They provide phones at 10 times the cost then disappear. If you dealt with them file a police report immediately and start the process. you may not get your money back, but with some luck and enough reports, they might catch them and safe someone else the trouble. If you haven't signed a contract yet, DON'T, it will only cause you pain and you will never get the service you're expecting.

Rimrock Telecommunications does not include their address on any paperwork nor on their website…read more Here is how it happened. A friendly saleslady came by after emailing about a great offer to change my business phones to a VOIP. It moves along smoothly enough but at the end of the deal you are given a contract that is written totally in "the fine print." The contract is provided by Rimrock's partner, Graybar Financial Services. It is for five years, non refundable. Problem is if the service stops working you still must pay Graybar. I should have had an attorney look it over. The saleslady does not disclose several things: for one, you will have to pay a tax on the property each year, you will have to get it insured, and the products are billed at 10 times their market value. I was assured that if the product (the business phones) stopped working that Rimrock would come out and service. I had assumed that to be the case. After all, if you lease equipment from Comcast they service it. Same with Verizon and any other telecom service out there. I think the average person would assume that to be the case. But as I now read the fine print of the contract I am responsible for the service. I must pay for it even if it doesn't work. My business has now been without working phones for three days. What if we were a doctor's office? I call Rimrock every day and they give me the runaround. I've asked to terminate the service through Graybar and they have refused in writing. Tomorrow we will try again by telephone to get Rimrock to fix the phones over the phone and if that still does not work I have been told the first service tech who can come out is scheduled for Monday (7 days after I reported loss of phone service). And having a tech come out does not guarantee that I will have phones that work even then. I am sure I am not the only customer having trouble with these two companies.

Very disappointed in the lack of integrity from the sales force at this company. They came in to…read morequote copiers for our business. After reviewing their offer I decided to go ahead, but then wanted to wait. I asked if they could hold off on running a credit check. They lied and said it had been done. Hours later I got an instant notification from my Experian account that my credit had been accessed. Not only that but our business does over $500K per year in sales and we were not approved for a lease??? Edited 7/15/20: I have to say I am very impressed by the upper management of this company. They have reached out to explain where the ball was dropped, how they have handled it, and what they were willing to offer me. I am hoping this episode has helped them improve weaknesses in the sales process and it will be helpful to future customers.

Big mistake on my decision to go with Les Olsen for my printing needs. I have a small business and…read morewe print out a fair number of pages each day. When I talked with the sales person we figured out an appropriate amount of printing for our allotment to be covered. However, we weren't accurate and we end up paying $140-$220 extra every quarter for overages. I've tried contacting them to talk about it, but they wouldn't return my call. And I'm locked into a 5 year contract- ugh!