I own a Bernina that I took to another repair shop and after three service repairs over months and about a thousand out of pocket, my Bernina still didn't work! Ken not only fixed it, but showed me pictures of the inside of my Bernie which showed the other "place" hadn't cleaned it it either! Ken let me know in advance how much the part would cost and in less than two weeks my Big Bernie 770 was home and quilting like a new machine!!!
I totally recommend Ken and Janelle and have also had them service my classic Singer and my little Bernie a B335! All in a reasonable amount of time and fair service charge! read more