Really don't understand the bad reviews below. The older ones may be about a previous owner/chef…read more We really loved the sushi at Ice. It's definitely of high quality. It is a bit more expensive than what you would expect in this part of the world, but compared to the US it's still a really good price. The staff was really friendly and all of them speak English. Oh, wait, AND THEY HAVE A CROCODILE!!! The restaurant is located at a Lagoon with lots of crocs. One of them is the resident croc of this restaurant. Pretty cool. I would definitely recommend eating here.

First of all the waiters barely speak English. This restaurant is located in the mall in an…read moreextremely touristy location so it'd be helpful for them to speak basic English especially considering that all other restaurants we dined at during our trip did speak basic English. The waiters were not particularly friendly. When we asked if they gave a welcome drink for staying at the hotel across the street, our waiter said yes and then tried to take our room key even when we asked for it back... Just an awkward and weird interaction that set the tone for the rest of the night. The first waiter couldn't finish taking our order since his English wasn't good so a second waiter came to take our order instead. I ordered the chicken skewer dish as my meal, and my boyfriend and friend ordered a seaweed salad as an appetizer to share and 4 sushi rolls. My chicken skewers came out first so I began eating thinking that the rest of the food would come out shortly. After I was half way done with my food three of the rolls came out. Still no seaweed salad. So finally my boyfriend asked the waiter and he went back to grab it. Not sure if they just forgot it completely or what but that should obviously have come out first out of everything we ordered. Then finally the last sushi roll came out and by that time I was completely finished with my food. Food is supposed to come out in a certain order, appetizers first and everyone's main course should come out together... Not too much to ask. Onto the food quality.. The sushi was just very mediocre. It didn't taste like they put a lot of effort into it. The salmon didn't look like salmon or taste like salmon. None of the sushi looked appetizing for that matter. Also the tempura shrimp in the tempura roll was completely cold which is odd because usually they make it fresh... The chicken skewers were the only positive to the entire experience at this restaurant. All in all, avoid this restaurant. Go next door to Thai, much better food quality and staff.

Came for the Sushi, stayed for the flying drummers and ladies with flaming marshmallows in their…read morehead.

What an amazing experience. Just a small walk from one of the all-inclusive hotels in the area…read more Maps had it a little screwed up but was able to find it by walking a bit more. The food was phenomenal. Very fresh and great quality sashimi. Coming from NorCal this was one of the best sashimi dishes I've had in some time. A must stop if your into Japanese cuisine. I will say though, it's pretty pricey.

delicious, authentic sushi experience in the most un-assuming place. This restaurant is right in…read morefront of the Chedraui .. very-very easy to miss or walk by .. but worth the find in every way! we started out with an order of the karaage, miso soup. the chicken was super crunchy and I highly recommend to start out with an order of this for the table, goes down great with some Sapporo. The "Hamachi" (yellow tail) was a bite that melted in your mouth, I ended up getting a couple rounds of these 2-piece bites. the rolls were great all around, you really cannot go wrong with any choice here. Service was great (even though we went close to closing time), place is clean , lots of parking options but its an easy walk from anywhere in the hotel zone.

Came in on a Thursday, it was pretty quiet. Ordered the softshell crab roll and the gyutan (beef…read moretongue). The beef tongue was overcooked and really chewy. Soft shell crab roll was really oily, and the roll fell apart too easily. It crumbled with a small pinch of my chopsticks. The rice felt like it was missing something, it was not seasoned with sushi rice seasoning or vinegar. Wish the dishes came with wasabi or ginger. Staff was friendly and patient which is an added star.

We showed up tonight with the reservation for nine of us. I got the green tea with the jasmine and…read moreit came in a beautiful teapot filled. The little teacup was so hot. I couldn't hold it and then I realized the little doily below. It was for your hand to prevent it from burning it. We ordered the edamame three. The garlic was outstanding on it! The miso soup was that perfect kind that turns into the little clouds in it. Very much a treat everybody's role was fantastic and the sushi was super generous with the fish. It was very fresh and melted in your mouth. We got the tempura ice cream and banana along with a cute little cake. The staff was super attentive and helpful. We had a fantastic evening.

Este lugar es una experiencia asiática en Cancún, do ambience muy japonés. Acogedor y muy bien…read moreambientado. El servicio fue atento y rápido. En tiempo de las comida fue perfecto. Nada demoró demasiado , ni tampoco llegó antes de lo deseado. La variedad de platos es muy buena.. días los sushis e la casa y las creaciones del chef definitivamente hacen de este lugar uno para visitar cuando esté en Cancún. Recomiendo este lugar. Sería una gran oportunidad que habiliten la mesa de temppanyaki. Sería espectacular .

The sushi was very fresh. The rice was cooked to perfection. Let's keep in mind it's 1) Semana…read moreSanta 2) Pandemic because of covid. This place deserves these five stars. The wait time was about 30-40 min so that was kind of a bummer but I also take into account that Im asking for a Japanese dish. Over all this was a very positive experience and I would order again. Disclaimer: The sushi rolls do have cream cheese as mentioned in other reviews, and we didn't mind it. The photo contains all the sushi we ordered for $45 US or 1080 pesos.

Generous 2 star review. We stayed at el presidente across the street and ordered 4 rolls and the…read morechicken teriyaki donburi to go. The Donburi was just rice and chicken with teriyaki sauce. The chicken was similar to a teriyaki bowl style. I Would order it again, but it wasn't donburi. I Would never order the sushi again. Only just few options out of about 20 rolls do not have cream cheese. Monday thru Thursday they have buy one get one rolls. The soy sauce was watered down and it did not taste like soy sauce. It didn't come with any wasabi or ginger, but we did get chop sticks! Even gas station sushi comes with ginger and wasabi. The wife says it tasted like someone who has never had sushi in their life made it. I would try the restaurant again, but never the sushi again. The person at the counter was sincerely nice and helpful.

by the pool at wyndham grand cancun...open for lunch only...small menu with an asian salad, tuna…read moresashimi and various rolls...all the rolls are pre-made before opening, so they won't accommodate any special requests and no customizations....tried most of the rolls...while the ingredients varies depending on the roll choice, all had the same dense and over-pressed rice...it'll fill you up, but not in a good way...comparable to a pre-made roll tray from costco, but maybe worse...tuna sashimi was thin slices of frozen tuna that is thawed on the plate at serving...

Amazing experience, food was delicious fresh made and tasty, we loved the staff super friendly…read more Restaurant by the beach view and pool

I was staying at the hotel this is in. It was 8, and I decided to eat a quick dinner. I went to…read morethis restaurant, since it was right next to the pool. The one waiter was nice, since he did practically everything. That was the problem: it was waaaay too slow. I ordered 3 sushi rolls, expecting the wait to be 20 minutes at most. Nope. The wait was over an hour, and there weren't even that many customers in there. And when I finally got my dish, I was starving. When I ate the food, it was way below my expectations. I ordered a salmon, tuna, and dragon roll. The only thing I could taste was the cream cheese and rice. A sushi piece in that restaurant only has one piece of fish in there. For example, my salmon and tuna rolls had only one little piece of fish in them.

We went to this place which was located in our hotel, Royal Sands Resort, and was part of our…read moreall-inclusive package. Our server was very nice and friendly. The sushi tasted good, but don't expect legit Asian style sushi. However, I did really enjoy their ceviche. My favorite part was the dessert. We ordered the Horchata and Ferrero Rocher ice cream and it was delicious. I mainly wanted to return to the place just for the dessert.

Classy restaurant with delicious food. The dragon roll was…read moredelicious. Oh and our main courses we tasty. After a long day touring the Mayan Ruins this was the perfect way to end our day.

Tonkotsu Ramen using instant noodles with the instant noodle package, what a disappointment for a…read morerestaurant at Marriot hotel. 200% Worse than what I can cook at home Music was too loud like club music, it was an awful experience :(

We enjoyed a dinner at Asiana while staying at Zilara. The restaurant has two sections for seating…read more Upstairs for the walk-in sushi selections and downstairs has the hibachi styled meals. We sat with a large group for the hibachi meal.

Ended up coming here for Hibachi as it was recommended by the hotel…read more Service - It was great service but they did take a while before starting the service on the grills. Venue - Place can definitely use a remodel as it is plain and simple with bad decor. Food - Food was great and ended up paying more money to get the surf and turf and the portions was very generous. Crowd - People at our table was nice but overall very laid back and kinda blah crowd. Overall place was good but wouldn't come back or be a recommended spot.

So beautiful! And very friendly service. I'm surprised I was the only one there shrug it was hard…read moreto find! It's on the second floor of the Macao casino. No one knew how to guide me there til I found the concierge form by the escalator up. Go into the Casino then right! Stated with hot green tea and miso soup, both came out hot and flavorful. The omakase options looked great but I opted for the menu. I went with nigiri: chu-toro with truffle added, o-toro, unagi with foie gras, squid and madako (octopus). All was outstanding. Would have loved to try the chocolate clam but they were out. The o-toro was so prefectly fatty! Well worth leaving resort for lunch! Chef Alexis and Server Javier were so warm and welcoming! Wonderful service!

Whenever we come to Cancun we come to Kai our favorite sushi spot!! It never disappoints! Sushi is…read moreso fresh! Tempura vegetables Are always great as well! We will be back soon!!