Doctor Gonzalez is one of the best doctors my family and I have ever experienced. She is very profesional and makes me feel that I am under good care.
However, her staff is bad. Not all of it.
Nurse is great(Luis) Sandy, the office manager, is horrible. Not only she does not how to do her job. She is rude and aggressive. I will tell you my life experience. I went to see her as a routine yearly check up. I paid $25.00 copayment. The doctor provided exelent care. She is not only good as a doctor, but more importantly she is a great person and makes you feel confortable with her. When I left, I spoke with my insurance and advised me that I am not to pay copayment nor deductible since this is my yearly check up. I went back to obtain my money back and informed what my insurance had said. Sandy, who is the manager treated me very rude. She insisted that this was not a routine check up and that the doctor had coded it as diagnostic check up. When the doctor came I decided to speak with her because Sandy was screaming and shouting. Sandy did not want to refund my $25.00 eventhough I had explained to her what my insurance had said. The doctor corrected Sandy and stated that this was a routine check up. Sandy gave me my money back with attitude. So, I left. NOW HERE COMES THE WORST 6 MONTHS OF MY LIFE. Because, Sandy did not change the diagnosis codes on their records, the bill that was sent to the lab becasue I had Blood test done, Labcorp received the bill for diagnostic check up instead of routine check up. I called the lab and the insurance millions of times because of Sandy's mistake. I spent hours on the phone on hold with labcorp and insurance. In the end, the Insurance explained to me that they applied $50.00 towards my deductible because of how SANDY coded my claim. She coded it as diagnostic check up instead of Rotuine check up. My mother went to the office to speak with her about this and my mother came back crying. She told me that SANDY treated her like if she was an animal. She closed the font desk window in her face. So, I decided to go. I thought maybe if I go a little bit with more patience and in a calm manner this can be solved. When I went to the office I explained my situation to the nurse and front desk and told me that I was right. They told me that this happends ALL THE TIME. (coding issues) I finally speak with SANDY and she stated and I quote. " I KNOW WHAT I AM DOING HERE AND YOU DONT NEED TO TELL ME HOW TO DO MY JOB. "SHE SAID I HAVE TO GO HOME BECAUSE I AM TIRED AND I DONT NEED TO DEAL WITH YOUR PROBLEMS. I was shocked and very frustated at the situation. I asked for the doctor and she was not there. I told her "YOU ARE TALKING TO ME THAT WAY BECAUSE THE DOCTOR IS NOT HERE, RIGHT? and the front desk girl said "NO, SHE SPEAKS LIKE THAT TO EVERYBODY". My appointment with the doctor was on November 2011 and until today I receive bills. I called Labcorp and told me that if another doctor sends me to Labcorp to do bloodtest, they wont do it because of this balance. I eneded up paying my balance because they were going to turn my account to collection agency. People, I WONT GO BACK TO THAT OFFICE AS LONG AS SANDY IS THERE. read more
