responsibility of everyone involved in their practice is to take care of the patient, I don't think these people qualify for the job. Dr. Smith. I called to speak to him. And ask questions. I'm taking a stand to inform others about my distressing experience at Gemini in Miami on 10/17/24. After the examination, I fell severely ill with a bad infection, which I believe was a result of the doctor's actions. Despite my concerns, the doctor showed no empathy or concern for my well-being. I'm speaking out to ensure that no one else has to endure such unprofessionalism and harm. Peggy, called me days later. Left me a message 954-432-7900. read more

The quality of care is not the issue. The lack of organization, time management and communication on the part of the office administration, however, IS THE PROBLEM. My annual appointment was at 10:30 & I got here just after 10:00 a.m. It's now 12:15 & I've just made my way into a room-***that I advocated for- after having been passed over in the waiting room by the majority of pregnant women. Let me be clear, I have no problem with the pregnant women being priority in general, but please staff/schedule accordingly. Your office is quick to make it clear via paperwork, in-office signage and such that there are policies and procedures in place for late arrivals/missed appointments & yet, when the roles are reversed & it is our time, there id absolutely no respect for our time. Make it make sense. Do better, for all of our sakes, please. read more

Omg I don't even know where to start. This OBGYN is the best OB ever. I was recommended to come here by my sister in law and I am so glad i listened. My initial Dr. was Dr.Rodriguez which is the sweetest most caring Dr. I've met she took care of me since I was about 13 weeks pregnant and always gave me heads up for what the next visit would be about and she kept me informed my entire pregnancy. Unfortunately she wasn't able to deliver my son but Dr. Ana Garcia did and would 10/10 recommend either! Dr.Garcia is a literal angel on earth and I just don't understand how no one has mentioned her. She delivered my son and did a WONDERFUL incision for my C section, I had every nurse asking who delivered me the entire week. Since I had eclampsia I fear having another baby but if I could have 10 more just to be taken care by this office and hospital nonstop I would 100%. I miss the entire staff from Gemini and the labor and delivery unit. This hospital has such quality doctors and nurses I wish I could live there. read more

Was ignored when expressing my health concerns and told to take birth control which is the cause of my current issues which I said. I was ignored and pretty much hushed into taking tests that I never got the results on literally no exaggeration coming up on a month for a swab and ultrasound results which I had to contact the place directly and have them mail me the scans... scans I can't read bc I'm not a doctor yet the office number is either busy or "closed" yet stating online and no I'm not calling during lunch just normal times. Extremely unprofessional I feel as though they literally took my money and provided nothing... will never return and thats crazy since I've been going here since I was 16. read more

I loveeeeeee this office so much and Dr.Smith is the best. He's delivered three of my kids and I wouldn't trust anyone else to do so. He's funny, patient and super knowledgeable in what he does. The nurses at this location are so funny and caring. They become like a family. The only downside I have to say for this office is the wait time. But! I feel like you have that problem everywhere else. Dr. Smith thank you for what you do! During my labors he listened to what I wanted and never made me feel uncomfortable. He included my husband in the birth of our kids and we very much appreciate it. THANK YOU GEMINI! read more

Highly recommend Dr. Niemeyer! She is extremely knowledgeable, kind, and has the best bedside manner. Dr. Neimeyer has the ability to make you feel comfortable even in an uncomfortable situation. I can't say enough positives about Dr. Niemeyer and Gemini OBGYN! read more

Listen, this is a doctors office with real people and real doctors. I cannot for the life of me imagine why some rate this office 1 star but that is neither here nor there. I have been coming to Dr. Douglas Smith for over 16 years and I love them. They are family to me and we all know the dynamic of family. This office strives for the best patient care and outcomes. However as a patient it is also up to you to do your part as well. I have no issues with anyone in this office. I have had the pleasure of meeting all staff members at both sites and had 1 baby boy with them and another on the way. I am especially fond of them because of how they treat you and how the staff is very knowledgeable of health outcomes for women of color. Try them out you will not be disappointed. read more

I am so grateful to have met Dr. Markie Niemeyer! Her bed side manners are by farrrrrr the best I've ever experienced. It was my first annual check up ever and she made me feel so comfortable. She definitely landed a patient for life. Take it from me, she's everything you could ever ask for in a doctor! read more

This review is going to be a very long one! If your looking for a gynaecologist TRUST ME AND GO TO GEMINI ONLY. I wouldn't go to anyone else in a thousand years. I came all the way from Pakistan to give birth in USA and i couldn't be HAPPIER. Dr. Markie Niemeyer is the most kindest, sweetest and a great gynaecologist. I would choose her again for my next baby if I ever plan to have another! There aren't enough words for me to put for how much I adore Dr Niemeyer! The entire team is very cooperative, kind and amazing at what they do! Specially Nicole, she's there for you all the time. She's an angel. She's always there to address your concerns and issues and super helpful. I'm glad the day I called to take my first appointment Nicole picked up because of her I had such an wonderful birth! The appointment wait time is less, the entire team is very helpful, they do everything promptly and quick and whenever I would call to talk to my Dr or the nurse they would get back to me the same time or day even if they were busy that's not something every office does. If your planning to have a baby, don't go anywhere else ONLY GO TO GEMINI. The drs are great, the entire team is helpful and they respond back to you quickly as possible. read more

Is it TMI if I review my OBGYN? Haha I love everyone here in the office. Everyone in this office is nice and genuine. I've been going here since I was 18 and Dr. Goldberg even delivered me! If you ever have an emergency problem visit, the nurses do whatever they can to get you in ASAP whether it's the same day or the next. I know women can be hesitant about having male OBGYN but I have seen every doctor in this office and they are all are great. The new nurse practitioner, Susie, is also a real gem. She is as sweet as can be and really helped me understand about my who-ha's health. If you need a new OBGYN this is the place to go. read more

Just awful.....They never return a phone call....and you can't leave a message for your Doctor....I WOULD ....N E V E R.....Recommend this practice to any female....horrible.... go to Cleveland Clinic and find a real Gynecologist. read more

I've been visiting the doctors at Gemini OBGYN for years and I have seen each provider at LEAST once. They have great customer service at the front desk and scheduling appointments is hassle free. At times I've needed information regarding prescriptions and they are happy to help. I recommend that you book your appointments through their website or through ZocDoc because it is so convenient. Checking in is simple. The nurse that greeted me once my appointment started was polite, friendly, and warm. She was efficient in her work and got me set up really fast. Susie Guzman, the nurse practitioner, is the absolute best provider I have ever experienced at Gemini and otherwise. Her attitude is cheerful, she really wants to get to know you and she makes you feel extremely comfortable. I will ONLY book my appointments with her moving forward. Everyone here has decent bedside manner and knowledge, but Susie Guzman really stands out to me and makes me want to continue to be a patient at Gemini. She's a wonderful addition to the team. read more

Incredibly hard to find, since it's in the medical office and not the hospital (same building though?) so I called the office at 4:50 for help and they already set up their answering machine so no help there. I finally found it at 5:00 exactly thank goodness, also my appointment time, and the tech didn't show up till 5:25. I was also told earlier in the day that I was her first appointment but when she showed up she took the other patient first anyways. It was a really frustrating experience. read more

I am Appalled by my visit to this OBGYN doctor Smith is the worst!! I've been Confirmed by 2 doctors and 2 nurses that I am pregnant my Hcg level was 190 just two weeks ago and then come here for him to tell me oh ur not pregnant ,is this a Joke?? I said that this is impossible I got confirmation ,the doctor proceeded to tell me that I must have miscarried,I'm not doctor but if I had miscarried I would have been in extremely bad pain and have been bleeding I went to Walgreens and purchased a digital test, and yes I am pregnant!!! Extremely disappointed I am never coming back here and would never recommend this place read more

Overall I would strongly NOT recommend this office.  The admin is a mess and all they care about is a money grab.  There is no service and no care for patients needs. I visited Gemini in Dec 2019 after looking for a new doctor (due to location change).  I scheduled an appointment online which was confirmed.  The day of the appointment I received a text confirmation with a different time than booked (later) which was an issue due to my work schedule.  I responded as such and was told to come at the original time.  I did and then was forced to wait 30+ min to the rescheduled time that I had never approved.  The appointment went fine with nothing noteworthy good or bad, the doctor was very curt. I had them refill a prescription that I have been on 15+ years.  It was refilled incorrectly despite my elaborating during the visit on how I needed it.  This caused a couple subsequent phone calls to get resolved. I had attempted to send a message but that went unanswered.  It was finally resolved after some hassle. In 2020 the world entered a global pandemic and many things changed, including my work location and proximity to the office, changing my availability.  I finally found an appointment that worked for me and booked it online for my next annual in Dec 2020.  A day or so later I received a call that it actually wasn't available and they cancelled it.  I was working on trying to find something else that worked for me but Saturdays were no longer available and my work schedule didn't allow for a visit Jan-Mar during the workday (I'm an accountant). Meanwhile I received a notice from CVS that the doctor REFUSED MY PRESCRIPTION!  I received no contact or warning.  A prescription I have been using 15+ years.   I sent two messages via the online service regarding the issue and asking someone to contact me.  These both went ignored. I finally called and was on the phone for 20 minutes explaining the situation and was told it would be resolved for the refill but that I would need to get in for an appointment.  I said no problem of course I want my annual and I am working on making it!  Once vaccinated I would be back to work in another location and could more easily visit again.  I was annoyed at the long call but relieved it was taken care of. Well 20 more minutes I received a call that actually it wouldn't be taken care of after all!! The doctor refused my prescription even though I was just told it was resolved.  Apparently I should just get pregnant against my will? I was offered a virtual appointment.  I said that would be fine but I also wanted an in person because the annual tests can't be done virtually and I wanted to be checked out.  I was told I would just have to pay twice and my insurance won't cover that!  This is a huge money grab! What can be accomplished on a virtual call to refill my long time prescription other than an additional billing for the office. I cannot believe the awful service and complete runaround every time I have tried to deal with this office.  All they care about is profits, not the actual patients.  Thank goodness I am only dealing with annuals and not actually pregnant and trying to deal with this type of service. read more

Dr. Rodriguez is the doctor!! She is so sweet and has a wonderful personality. She was recommended to me by a friend and I have been seeing her for a few years now. I think it has been three years that I have been going here. The office is easy to find and it is clean and neat. She is currently on the third floor of the building. There is a parking garage convenient for those going to her office. Her staff is welcoming and friendly and this is important. No one likes to go the doctors to deal with a rude front office staff! Dr. Rodriguez is professional and kind. Her office is a comfortable atmosphere. There are only good things to say about this facility. I believe that the time you wait in the lobby is about average to similar places but then again, it may be a bit shorter than most. Dr. Rodriguez doesn't waste any time. She listens to you, does what she has to and you are in and out. They're usually busy so sometimes you have to be patient to reach someone in the office, but you can make an appointment online for your convenience. You can also access your results on their online portal. She usually has an assistant in the room with her to help her with procedures. I've seen this more than once. No matter what though, she still makes you feel comfortable. I would recommend her to anyone. She accepts Humana health insurance. The office will send you an e-mail and a text to confirm your appointment. Honestly, if it wasn't for that, I am sure I would have forgotten my appointment this week. read more

HORRIBLE HORRIBLE EXPERIENCE and now I am moving on to a new doctor. 2 hours of wait and still no doctor!! I waited more than a month to come and talk about important stuff and took time away from work. Kept asking the staff for realistic idea and no one talks, no one helps...Such a huge let down and such a helpless feeling read more

I LOVE Dr Smith!!! He has been my doctor for all my 3 pregnancies and what i love the mpst about him is that he doesnt push for c-section or induction... If is not absolutely needed.. Is very hard to find doctors nowadays like him ams for that im so blessed to have him!!!!! If ypu are looking for a staff that cares about and a doctor that loges what he does and is not about the money only this is your group!!! read more

I would not recommend this office. My lab results were never gone over with me the 2 times I visited (I found out all my info from the new OBGYN I transferred to - and didn't even realize there was info to go over with Gemini since they never offered up any info). I was not allowed to have my husband tested for genetic info unless I paid for counseling before hand (even though we did not know if there was a potential for genetic issue w/baby). After they told me genetics testing was required (which it is not) and I did the blood work, I never received any results from them. After I switched OBGYN's, I asked for the blood work from the old office and they said it was all disregarded (thrown away, not sent in? Who knows). Also, they said if you deliver a child that has any issues and you had not done any testing prior to delivery on the unborn baby, they will take the baby to another hospital where you won't be. Very unprofessional and only caused a ton of grief for several months that should have been an exciting time. read more

I couldn't be happier with Gemini. I've been to both locations and seen Dr. Smith and Dr. Goldberg. The staff is so kind and accommodating and the doctors are compassionate, professional and go out of their way to find a solution to any medical issues. read more

I made an appointment online and never got a confirmation call or email. I then called in and the receptionist told me I didn't have an appointment scheduled so I had to schedule a different time over the phone. I just moved to the area and was trying to establish a new doctor so I requested that my prior physician sent all my medical records over to Gemini. They sent everything the same day and even gave me the fax confirmation info but when I called Gemini they told me they never received it. I asked my prior doctor to resend the records and spoke to the receptionist over at Gemini requesting that she called me advising they had received the records. Nothing. I was so disappointed with the lack of care from the Gemini team that I missed my appointment on purpose - how can you trust a doctor and their team if they can't even give you a courtesy call back? Needless to say they NEVER called me to remind me of my appointment and not even afterwards to try and reschedule or follow up on why I missed the appointment. Just all around disappointing. read more

I was extremely displeased with this office's level of customer service. I've been ill for months, came in for estrogen level bloodwork and after waiting for nearly two weeks for my results, was told the lab never conducted the test for my estrogen levels and my bloodwork was discarded. I was very upset as I was instructed to reinstate my birth control and now my estrogen levels will not be adequately measured by a new bloodwork exam. I expressed my concern to Nurse Peggy, who was helpful and courteous enough to reschedule a sonogram to an earlier appt for concerning reasons only to be called the morning of to be told my appt had to be cancelled because their tech called in sick. On several occasions, I show up for appts which have been scheduled and confirmed and yet the clerks in reception can't ever seem to find my appts in their system. I will not return to this office again and prefer to make the painstaking drive to South Miami OBGYN & Associates whose practice I never should have left. read more

Amazing staff and doctors! I delivered my son with Dr. Smith and it was a great experience. All of the appointments were always on time and minimal wait. Highly recommended! read more

I had an amazing experience. My circumstances were not the best when visiting Dr. Smith, but he was so genuinely concerned and understanding. His entire office was amazing, I was just a sobbing crazy lady from the moment I walked in and everyone was so soothing, understanding, showed amazing empathy. Dr. Smith was highly recommended by a friend and I am so glad to have followed her advice. I was literally out of options and now I see hope for a family. Thank you team! read more

i have been a patient with Doctor Smith for almost 12 years the best team professional nice clean i just love you Dr Smith is very very good doctor I really recommend them to any one read more

I've been a satisfied patient for 18 years. This office retains staff for years so it's always comfortable during visits. Any issue is remedied and resolved. I recommend highly. read more