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    Susan True Bertrand, MD

    5.0 (1 review)

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    2 years ago

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    Carolina Spine Center

    Carolina Spine Center

    4.4
    (14 reviews)
    0.6 mi

    I've been to many Dr offices over the past year taking care of my mom. The staff at Carolina spine…read morein cary are truly a breath of fresh air. Everyone is so nice, professional and friendly. The office is clean and modern. The doctor listened and is truly willing to try to help.

    I Left With a Punctured Lung and Little Accountability... Please read before you seek care there…read more I underwent what I believed were routine trigger point injections, and what followed was one of the most frightening medical experiences of my life. Immediately after the procedure, I developed symptoms that ultimately led to the diagnosis of a punctured lung (pneumothorax). I required emergency treatment, hospitalization, and placement of a chest tube. I experienced significant pain, difficulty taking deep breaths, missed work, and weeks of recovery from an injury that never should have occurred during what was presented as a relatively straightforward procedure. What has been equally disappointing is how the practice handled the situation afterward. Rather than accepting meaningful responsibility or attempting to make things right, I received what amounted to an apology accompanied by statements that the procedure was performed within the standard of care. Their position was essentially that complications can happen, and therefore no further action was warranted. In my case, I was never informed that a punctured lung was a risk of the trigger point injections I received. Had I understood that risk, I would have asked additional questions before consenting. Patients deserve informed consent that is specific to the procedure actually being performed. While the practice stated they reviewed my case and even identified opportunities to improve their documentation and procedural processes, those acknowledgments have done nothing to address the physical pain, emotional distress, lost income, and disruption this complication caused. Mistakes and complications can occur in medicine. What defines a practice is how it responds when they do. I expected accountability, transparency, and a sincere effort to resolve the situation fairly. Instead, I was left feeling that protecting the practice was more important than caring for the patient who was harmed. I hope future patients never experience what I did, and I hope the practice follows through on whatever changes they identified during their internal review. My experience, however, left me deeply disappointed and without confidence that patients are truly supported when serious complications occur.

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    Etched Cryo

    Etched Cryo

    4.1
    (13 reviews)
    4.3 mi

    I usually don't write reviews; however, this one is long overdue. Approximately 18 months ago, I…read morehad two different treatments. The first one Cryo fat reduction, cost over $2000 and was a total waste of time and money. I exercise and eat well, and I was promised that the results would be great. I totally should have known it was a gimmick, as they advertised on FB/Instagram. Here is where I made a horrible mistake by allowing Tiana to administer a facial. I had beautiful skin, and when she finished, my skin was red, burning, and there were broken capillaries all over my face. To date, I have been under a dermatologist's care and medication for 18 months and counting. This little establishment has caused me so much pain and depression from a $100 facial. Furthermore, when she was performing the facial, my cheekbones hurt for days, and my neck and skin on my face burned for weeks. I had a few conversations and texts with Eric, who is the owner, to no avail. This establishment will not take accountability and only makes excuses. They will threaten and use words such as "blackmail" when I ask for a refund for both ineffective procedures. I have text messages that will corroborate this. Please, if you don't want to have this horrific experience, I beg you to take heed to this review. I pray nobody will ever have to have this traumatic experience as I have to live with. Lastly, if I could have given them 0 stars, I totally would have, as 1 is definitely too much.

    Loving My Results So Far! I'm 4 sessions in and Loving what I'm seeing in the mirror! If you've…read morebeen on the fence about trying Etched Cryo, I say take the leap! I suggest cryo therapy alongside a sensible diet and excercise for optimal results! Sessions are done in a timely and seamless manner every time.

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    Susan True Bertrand, MD - painmanagement - Updated August 2026

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