We love Abbotswood in Raleigh. It's the perfect place for able body adults who want to live…read moreindependent lives. The staff is super friendly and easy to interact with if we have any questions. My mom enjoys her apartment and raves about the food and all the fun activities they plan. Highly recommend!!

I started working here 6 months ago and am truely amazed at how nice it is, and I'm not really…read morerefering to the decor. The staff are amazing people who seem to really do what they love, i.e. prepare and serve excellent food, clean and maintain rooms, provide wellness programs and support, and look for ways to support independence and provide care for people they really care about. It's not a fancy as some places, but it may be the nicest one around.

Top notch service Valet parking and very friendly staff . Always nice to visit this amazing facilityread more

That lady at the front desk and rude as hell and was smoking weed or a vape at the front side door…read more, she said he name was Nicole, left my family asking questions to go with the cook in the back, coming back ten minutes later on the phone yelling and it was the worst experience, first off it was giving they were borfriend girlfriend, both of them came back, pretty woman but you still have to do your job 911 was called and everything, nurses are awesome gave me more info then front desk, never again do I want to deal with her

This is nothing more than a facility to house your senior family member. I am horrified by the…read moreexperience I had living at this facility over three months ago. The building is beautiful and the food is quite good if that is all you care about. However the dining room manager regularly belittles the clients and even yells at them if they step out of line. The final straw for me was the need to go to the ED. This was because they keep the halls so hot I developed heat exhaustion while going back and forth to the laundry room. I was accosted the week before leaving (I had planned to give thirty days notice but forced to do otherwise) by the sales manager in the most unprofessional manner because I owed $200.00 for the month. Trust me this was not a lot of money. This person came blasting through my apartment door with at least one gentleman (I use this term loosely) and she was extremely belligerent and unprofessional. Rather than asking me or inviting me to meet with her in the office for a discussion it was a full on onslaught of my character and left me emotionally distraught. Two comments just made me shake my head as I was referred to as a free loader and then questioned how I could be fully disabled and drive. This in my opinion not only demonstrates her ignorance of disabilities but in some ways potential discrimination. At a minimum very low tolerance for folks who may be functioning at a slower pace. This is prevalent throughout. There are some wonderful employees that I enjoyed and I will miss them, but I believe my walker and I will find a much better fit elsewhere. Such a shame I was developing some nice friendships.

Our First Wedding Anniversary A Note of Thanks from Pat and…read moreJune Cheek Simpson June and I just want everyone to know how grateful and thankful we were for Food and Dietary Director Charlie Banks (C.B.) and his staff's fabulous treatment of us on Sunday evening, May 21, 2023. Just a couple of days before that I had mentioned to C.B. in passing that Sunday marked our first wedding anniversary. As you know, we were married right here in the dining room a year ago. We will never forget C.B.'s wonderful food and service at our reception that day. Fast forward one year later to this Sunday evening: food server Mary Saseen asked us at lunch-time to be at a certain dining room table at 3:30 pm. We knew that something was up so we indeed arrived on time. Lo and behold, Mary, assisted by Imani Kelly and Jamaul Bible, brought forward a wonderful round wedding anniversary cake with three candles. She got the crowd to say "Happy Anniversary" as June blew out the candles. It was a wonderful cake (and wonderful prime rib) and we had a wonderful time! I pray for C.B. and his staff every day, asking God to grant them the gifts of "helps", the gift of patience, and the gift of love. God granted all three prayers last Sunday night. June and I would like to thank them from the bottom of our hearts. May they all have one blessed day after another!

My friend died because of the lack of care she received at sunrise Raleigh. She died of bedsores…read morethat infected her bones. I would not place anyone I loved in this facility,

If I could give zero stars I would. Leadership is…read morenonexistent. Staff do the best they can but they are getting no training. Management within facility takes no responsibility for anything. Executive director has been in place for over a year but we've never seen her. If your loved one is on hospice, they are the ones who you will get comfort meds from but don't expect them to be on your loved one's schedule and making an effort to truly keep them comfortable.....one med tech for entire facility means you will wait...and wait..and wait. Management won't come by to check on family - but they will argue with you if you try to ask questions about why your loved ones is sleeping directly on mattress (no sheet) or why they are wearing same clothes for 3 days or why they are going to instruct staff to bring food to room even though loved one hasn't been alert or awake for 3 days. They just hide in their office and don't answer calls for help from staff. They simply don't care and can't be bothered. If your loved one is in memory care, you can not come and go freely...you are at their mercy because they are the only ones who have access code for those areas. It's like your loved one is in jail and even though you are paying for the facility, you have no rights. If you have any other choice, don't choose this facility. Ever.

I wish I had read these reviews before I booked. Food was bad as was care. Therapy 3 days a week…read morewas good.

My father was a patient here and the facility is horrible. Staff is slow and has plenty of…read moreattitude. If you have a choice go elsewhere. Never saw a single DR the entire 14 days, and they didn't want to do specialist recommended testing. PT / OT are good when they show up. They don't respect their own schedule. Meals are not good for diabetics and they don't do a good job of checking who has eaten and who hasn't. Understaffed and not bathing or showering unless you stay on top of things. Not the place for a patient who is without family support.UNC should be ashamed of this facility!

Injured my mother, which required trip to emergency room. I refused to let her return. Management…read moredoes not keep the facility fully in compliant staffing at all times, which greatly negates care, cleanliness and health. This past year, they went through five executive directors and at least four resident care coordinators. In our case, Executive Director REFUSED to honor my FULL LEGAL GUARDIANSHIP, then I had the Ombudsman "explain" to him the breadth and depth of my legal authority (still dealing with this matter). Monthly weight monitoring and reporting REQUIRED, yet they failed to perform or at least provide it to me and her primary care physician. I observed the DRASTIC weight loss and appetite during my weekly visits. They failed to feed her as she'sa voracious eater and drinker. I often visited during dining or snack times to find my mother in the bed staring at the wall. Often I could be there two or three hours and not see a worker. Also, cleanliness is awful. I regularly complained of feces on walls, door knobs, floors -- even my mother's pillow (three separate occasions) and chairs in common activity room. Unfortunately, there are long waiting lists and hoops to jump through to remove a loved one from such abysmal conditions. Best not to go there in the first place. I observed this same lack of care with other patients so it's throughout the operation. Their executive director argued about my authority when brought to his attention and corporate office nonresponsive despite multiple letters and calls. Bottomline is they know and don't care as long as they get their fee, though it's fraud as the residents are not getting what they pay for - ASSISTED living.

The Covington seemed like a very promising long term care option initially. Upon further review…read morehowever, we were startled by the lack of care displayed by the administrator and other members of his staff. It became clear that he is much too concerned with the facility's bottom line and not at all concerned about the patient's well-being. In addition to witnessing complete incompetence on a regular basis, we were straight up lied to on multiple occasions. The lack of care and attention at times was shocking. I would not recommend this facility for as long as it is being run by Mr. Waldrep. On an aside, this experience just underscored the significant challenge this country faces over the next 20 years with senior citizens needed long term care. We badly need more facilities and better administrators.

Most of the staff is nice, however, there are a few very disruptive and missing things about this…read morefacility: They use walkie talkie devices throughout the entire facility that are extremely loud - non-stop; it is absolutely ridiculous and unnecessary. I don't know how the residents sleep, or think for that matter. While the resident dog is cute, there are occasions it barks a bit too much. For as much as one has to pay here, the only inside outlets are the lobby and the dining room. There is no library or crafts room - pretty disappointing. It seems these would be basic things for a place like this to have. Bottom line, residents appear very bored and have nothing but the 4 walls in their room and meal time. Overall, really disappointing for an assisted living experience.

If I could give zero stars I would. Leadership is…read morenonexistent. Staff do the best they can but they are getting no training. Management within facility takes no responsibility for anything. Executive director has been in place for over a year but we've never seen her. If your loved one is on hospice, they are the ones who you will get comfort meds from but don't expect them to be on your loved one's schedule and making an effort to truly keep them comfortable.....one med tech for entire facility means you will wait...and wait..and wait. Management won't come by to check on family - but they will argue with you if you try to ask questions about why your loved ones is sleeping directly on mattress (no sheet) or why they are wearing same clothes for 3 days or why they are going to instruct staff to bring food to room even though loved one hasn't been alert or awake for 3 days. They just hide in their office and don't answer calls for help from staff. They simply don't care and can't be bothered. If your loved one is in memory care, you can not come and go freely...you are at their mercy because they are the only ones who have access code for those areas. It's like your loved one is in jail and even though you are paying for the facility, you have no rights. If you have any other choice, don't choose this facility. Ever.