Great customer service. Facility is clean and secure. Staff accommodated with logistics in placing the moving van. read more

The staff is incredibly helpful and the facility is clean and secure. Great deal too! read more

Surprise Secure Self Storage - Self Storage in Surprise, AZ - Self Storage Near Me - Surprise, Arizona

WoW just WoW!!! Today I went to my storage space and literally was accosted by the "manager." She was rude, disrespectful and needs to remember that we don't have to use their goods. I admit I was parked a little precariously and instead of asking me to move she started attacking me for how I parked. When I pointed out that the other people were parked the wrong way she said, "I don't care how they are parked you need to move." The other people with me were also appalled by her behavior and talked about how she could have been more respectful and/or business like. On the positive side the place is clean and prices are comparable. Unfortunately for them customer service out weighs price & cleanliness, we will take our business elsewhere. read more

Horrible service. They overcharged me and refuse to refund me. Tell me I have to bring in proof and talk to a manager. I am more willing to do that but the manager never seems to be around. How about you recognize the discrepancy I outlined to you and you do the right thing. It's almost worth losing the $40 they overcharged me just to not have to deal with them anymore. read more

I was a good tenant for more than a year, my payment was on auto pay $69/month for a small 5X12 unit. I had a few remaining things of my deceased Fathers to get out of this Rancho Gabriella storage. My kids are in college and when they could help me move it was unexpected so on Saturday on 5/2 we move it out and I called and left a message I was out, and I was charged for the whole month. She said I needed to give a 10 day notice. That's poor customer service and stealing because she could have rented and double dipped. Also I had to leave to go use a bathroom because their bathroom closed due to "hard to find toilet paper". Costco already had an abundance. Owner is cheap. I should donate toilet paper. read more

I'm giving this review one star only because I have to I am definitely not pleased with this storage facility if you try to get a hold of somebody after hours it is impossible and now two months in a row they have taken money out of my bank account but it does not reflect on my account with the mini storage $176. To be exact every time I speak with somebody they tell me there's nothing they can do to call back tomorrow in the meantime I have $176 unaccounted for even though my bank statement shows that they have my money I do not recommend the storage units anyone read more

I've read the older reviews and I didn't have the same experience. They probably hired new staff since 2015-2016. I rented a unit, paid the amount. Really easy, clean and they'll recommend which type of lock works best. They broke down the numbers to me because you pay per month. I would recommend to use them, at least now a days. read more

If I could give it a minus one I would. Have two storage units and RV spot reserved, was notified two months later I need to move my RV because she was not showing it as rented. I provided paperwork from them with there letterhead reflecting I had a RV spot and the error was on there part. The owner immediately got mad and started yelling at me, told me to get my RV out and hung up in me. read more

After I called Gabriella storage to make sure they took trailers and vehicles they called me after they collected my funds and waited two weeks to let me know that they no longer take those and I had till the end of the month to get out after moving the vehicles across town I would not recommend using this company they're very deceiving read more

Don't pay ahead due to they won't pro-rate the storage unit..... I paid a month in advance and they didn't reimburse me for paying in advance. Bad business!!! Poor in customer service!! Do the right thing goes a long way! read more

Wonderful to work with, easy to auto-pay! Units are clean and the facility is well kept. It's super secure and access is very simple.

I had no issue with them before an incident where I accidentally damaged another units door. I called immediately to let them know that I was out near the unit and that they should send somebody out . The part time person that was staffing the desk had no sense of urgency and in her words "I will let the manager know . " After 30 minutes and nobody came out I left the facility because I was reporting to a hospital in 2 hours to have surgery. Over the next 10 days I played phone tag with Renata the general manager and in one instance she called me on a Tuesday and told me to call her the next day. When I called the next day she is off work-ridiculous! Prior to that I had left messages with the subsitute staff (the same person as before ) and didn't feel like she was actually taking the messages at all , nor relaying my calls/messages to Renata. You know when you get a CSR and you can just tell by their demeanor they are just going through the motions and just a body in a seat? Yep, this lady fits that perfectly. Power hungry Renata hires sheep. No joke. The staff is less than helpful and not customer service oriented in the least. It never affected me prior to this though I noticed it. I took full responsibility for the damage and I went to pay via phone with my credit card and was told they would only accept cash or money order. That is a little bit ridiculous since they readily take my credit card for my rental . Worse than that I'm still in Tucson trying to recover and they won't accept my credit card nor my debit card to take care of the damage so my brother can access the storage unit and bring me my medical equipment. I should have done with the guy across the way said to me when he saw me damage the door andcssid don't tell them. I go and do the right thing and tell them that I damage the door and I get treated like a effing criminal. Though the facility is nice with the access, the alarm etc unfortunately the unprofessional and unfriendly staff negate the great qualities of this facility and I highly recommend that you seek a different location for your storage needs! read more

Great facility. Kept clean. Very responsive.

This business clearly doesn't care about customer service I rented a space for one month and they gave me a move out date I wanted to extend the space for a another month and then they wanted to charge me a late fee of $20 because I didn't renew The space 10 days after moving in. And then once I back they had no record of my boat being stored here which was a complete nightmare. So understanding I might've just been a mistake a year later I started trailer there and we had the same issue again so I went into the office and had to deal with the same rude lady again except this time it smelled like a nail salon upfront. So apparently they can store anything and also do your nails in their office upfront which I'm sure they're not license for. This is a poorly run establishment no wonder they're the cheapest in town and always have availability pay the extra money and go elsewhere. I know I will be going somewhere else from now on read more

Never been treated so poorly!!!!! Walked in and inquired about renting storage. Asked to see a 5x5 and 5x10 to see what would best suit my needs and was told that I couldn't see one because it would set the alarm off. I was kind of shocked and said so people just come in and rent a space without knowing how big a space it truly is? She stated well yeah people know how big 5x5 and 5x10 is......Guess they weren't interested in my business renting out several units for storage. Extremely unfortunate and unprofessional. Oh yeah- the tv show that was on must have been really important. What a joke!!!!! read more