Holy Cross Hospital-- For Rich or Healthy!! The Good and the Bad, of my experience…read more First off, my pre-op team, surgical team and post operation teams were top-notch. Very helpful, knowledgeable, very professional, very kind and all around very courteous and lovely people. I enjoyed being careful by this hospital. It's a beautiful hospital that (I NEVER visited before in my life) pay attention this will come up later. Now, this experience did not start off very well. About 2-3 days before my surgery, I was notified by hospital billing of the full total before my procedure, I started making payments. I broke it up in 4 payments. Great, wonderful, I can afford my surgery after insurance does their part. This part was not so bad, it was a shocker but NOT BAD, new experience but it alright. Upon arrival at the hospital, I was directed to hospital admission. I was greeted by a happy and pleasant gentleman named, Juan. He was kind and wonderful way to start my visit/procedure. I was given a number to wait to continue the check in process. I was called to the Billing Section located in admissions, I sat down and they started to grill me. Apparently, the billing department does not properly annotate their records to show the accounts. I was asked about paying for my surgery, I stated I just made a payment a few days ago and that I'd make more payments at a later date. The gentleman at billing proceeded to argue with me that it was from a previous outstanding balance. I told him that was not possible, I'd NEVER been to this hospital. He then proceeded to argue with me further, that I had to make a payment, I told him I had no more to give as I just made a sizable portion towards the bill. NOW, this was NO WAY to be in a relaxed mood and calm manner before a surgery. This was wholly unnecessary, unpleasant and NOT a good way to treat a patient and customer. This surgery netted them a good amount of money, $11,000 between my payments and the insurance company. The question is will I EVER want to have another surgery here, if dealing with the billing department in-person felt like a mugging, a straight argumentative, stressful robbery. I'm alright with paying what I owe, I'm not alright with being treated like a criminal. So yes, once I clearly Billing, all was well but to get the surgery, that was like a reality television show, "Who Want to Feel Like a Criminal?'" They probably should keep better records and train the billing people better to be less combative, respectful and mindful that they work in a service industry.

One of the worst ER experiences I've ever had. After being told I had congestive heart failure, the…read morenurse taking my vitals was rude, loud, dismissive, and showed no empathy at all during an incredibly scary moment. Her behavior only made my anxiety and blood pressure worse. Thankfully, another provider stepped in and completely changed the experience, she was kind, attentive, and compassionate. I'm grateful for her care, but no patient should be treated the way I was.

I came in for xrays on my foot today. They correctly diagnosed a fracture in my pinky toe and…read morereferred me to an orthopedist who was able to see me the same day. Everyone was professional and I didn't wait long at all -- in and out in slightly over an hour. However the PA I saw prescribed me an antibiotic and I was very confused as to why. My toe was swollen and red because it was fractured, not because of infection. I accepted the antibiotic (they have the ability to fill it on site) but waited to begin the medication until seeing the doctor. He was also confused why it was prescribed and showed me that if I elevated my foot, the color changed as bloodflow returned -- i.e., not an infection, just part of the normal healing process. That did make me question the medical decisionmaking I experienced, but thankfully my case was uncomplicated. Other than the poor stewardship of antibiotics, the care was good and I would return.

Good urgent care right next to our apartment. They have been helpful when we need us and the…read moreoffice and registration tries to keep things running as smoothly as possible but waits, especially after getting to the room, happen during busy times.

Contracted Covid on December 22. About 5 days in I started getting concerned and decided to call an…read moreambulance to take me to the hospital. Stayed most of the day there and before I left they gave me an anti viral drip which was to be followed up At Washington Adventist Hospital for 2 more days. On the 4th dayI got my appetite back. Ann Crystal and Brandy took great care of me and explained everything I needed to know. Thank you ladies for all you do. You have no idea what your true professionalism meant to me. Jim

Wow. Where do I start. This hospital ER I was in frequently for pain after a car accident…read more Eventually they saw me enough they must have labeled me a "pill seeker". I was in and out and got into it with a nurse after they tried to imply that I was there to get pills for the millionth time. They tell you to go to the ER if it's an emergency you know? And this is the treatment we get. I refused to take another pain pill to help the pain and thought they would help. I needed like Tordol and they kept asking me a million questions and paid no attention to my medication regimen. I was on A LOT of medications and was in the process of being ripped off all my meds. So I'm guessing I looked psychotic or like an addict. I don't get it. I was 16 years STONE COLD SOBER. I was looking for quality pain relief. The nurse blew up at me and never came back. I'm sure there are notes in my file now. And the fact that I'm bipolar in my file, I'm actually not after all these years. I'm guessing a lot of the medical staff thought I was just "mentally unstable" because I was labeled bipolar. They SWEAR they don't treat people with that label differently. It's a crock. So as I was in and out of the ER, a new psychiatrist was ripping me off psych meds that should have been tapered over 9 or more months. Then they stopped the Hydrocodone and Diazepam at pain management. The doctor I was seeing gave me 2 weeks supply. When I ran out I was cold turkeyed. NO ONE told me you cannot just stop pain meds and I didn't realize Diazepam is Valium. So I was ending up in the ER when my psychiatrist cut me off Klonopin. It was an emergency and again, I was treated like an addict and questions were asked like, "where is your doctor?" Like I remember exhibiting symptoms of AKATHISIA and I was screaming and crying and some nurse was just like "awe, poor baby, what's wrong?" NO ONE IN YOUR HOSPITAL EVER PICKED UP ON THE AKATHISIA I HAVE HAD FOR OVER 5 YEARS now! JUST NEGLIGENCE and MALPRACTICE from most of the ERs in the DMV area. If you're labeled bipolar, I noticed you are treated like you're mentally ill and the symptoms are psycho somatic. It's a nightmare what I've been through. NO ONE PICKED UP on the AKATHISIA. I paced and paced. I couldn't sit still. I couldn't calm down. The agitation was horrific. Just terror and torment. You all are supposed to HELP, not treat patients like trashy junkies! Especially when they say they have 16 YEARS STONE COLD SOBER! Wasn't looking to go to the street to get Klonopin. We came to you for help so many times just to get shit care where no one reviewed my meds or put together that I had in actuality been ripped off 9 meds by the time I ended up screaming and crying in your ER. Just negligent. Spend more time with your patients. I see the TikTok videos of nurses and doctors who think everyone is a stereotype. How they handle patients without a care in the world. Try Routine checks and actually talking to the patient. No one sat and listened to me. The ER system in the US is a tragedy unless you're a millionaire. You wonder why there are SO MANY one star reviews. And I've now seen videos of nurses doing things like saying "if you load the syringe like this, they won't get Akathisia." There are some sick people working in this industry who probably should have rethought the whole nursing or meds school. But that's what's expected every time I go to an ER around here. With things like a gallbladder they know what they are doing, but when it comes to psych meds, opioids, and Benzos, y'all are slow. Akathisia from withdrawals? Nope. Not even recognized by people who are supposedly trained medical professionals. Most of them have never heard of it. Real tired of people treating me like an active addict. Had another doctor while I stayed in the hospital at Holy Crap, they cut my Gabapentin dose from 1800 to 500mg. When the doctor finally showed up I was exhausted and was having Akathisia which they dismissed and didn't deal with properly. Sleeping medications were cut and I was given crap like Benadryl which did next to nothing. It was horrific. One nurse got on my case and when I told her I could go into withdrawals she just said "I know" and carried on. I was having a horrible time getting to sleep because it's the hospital and I wasn't given the proper meds. It was just a shitshow that seems to follow me everywhere I go. In May, we tried Suburban and the doctors there were clueless and made me wait hours to be seen!

Nightmare surgical experience! Told doctor and…read moreanesthesiologist of medical issue, pre surgery, willfully ignored the problem, now my life has been 11 weeks of trauma, nightmares, and issues nobody wants to take culpability for. Negative stars. My life has become Hell, and 1 can't trust any doctors again! *Caused* injury, trauma, humiliation and pain that wasn't necessary! The reason it's a "practice is, apparent!ly, because they can't get it right. l'l die from nature, not some meglomaniacal, and dangerous individual's (like these!) hands,

Jessica Mikuliak was the worst doctor I've had in my life, let alone PCP. She denied me gender…read moreaffirming care despite me jumping through many unnecessary hoops. She was cruel, belittling, and transphobic and left my crying. I have never been treated so poorly in my entire life, nothing comes even remotely close to how horribly she treated me. Even my second worst doctor was a saint compared to how callously Jessica treated me.

Overall a subpar experience at the surgery center at this hospital. My family member had major…read moresurgery here and the overall service was cold, impersonal and lack of any interest from the staff in the care they provide here. Unfortunately, we like the surgeon who uses this hospital, so we had little choice. But rest assured we will let him know of our experience and recommend avoiding this place for surgeries. God Bless.

Yesterday I went the hospital for stomach issues. I must admit I was in that waiting room for a…read morelong time. Seven hours. But once my nurse Claudia came to get me and take me in the back. It was smooth sailing from that point on. The young lady that gave me a Cat scan, she was remarkable as well. I never felt like someone cared at Holy Cross before. But the two women I had contact with were remarkable with their jobs. They were Professional,Polite, Sufficient,Helpful all the things a nurse should be. They were two angels in disguise. Thank You and them for their service. All your worker should be more like those two women

Where do I begin to say thank you and I also highly recommend, "doctors to you." Dr. Brown is the…read morebest there is for your medical needs. The request is a seamless process to make a request. You will get a response very quickly. The Customer service is impeccable and medical care so absolutely professional. I can't recommend this service enough. Thank you thank you!!

This is my first visit to Kelli Willingham DNP at Advanced ENT Specialists and I couldn't be more…read moresatisfied. She is very kind and compassionate to me. I am 82 years old and has hearing problems but she was always ready to take her time to explain the detail of my conditions and answer all my questions until I fully understood. She is absolutely wonderful and very professional with a caring disposition. Upon my request, she emailed me after my visit my office notes and summary and gave me more advices and suggestions. Also, her staff at the front desk are extremely courteous and friendly. I highly recommend Dr. Willingham and Advanced ENT Specialists. D.Z Liu

Brenda Mitchell is a great doctor. She is very knowledgeable, patient, and truly listens to her…read morepatients. My only complaint is that it takes a long time to receive lab results. I had to call and leave several voicemails requesting my results. Other than that, she provides excellent care during wellness visits.

Dr. Mitchell treated me for several years out of an Alexandria, VA location... until she ghosted me…read moreand my spouse many years ago (pre-pandemic). Until that time she was thorough and professional. But she mostly worked on her own without staff so scheduling was challenging even before she ghosted us. It was surprising. We got along well. Or so I thought. Never had issues with billing. So 5 stars for the care she did give but 1 star for the sheer lack of professionalism and communication at the end for an overall score of 3. Found another doctor that I love and has the support of Georgetown Hospital behind her so I'm getting even better all around care. It was good while it lasted. I wish her well.

Dr. Kreitmann delivered my daughter many moons ago now. My daughter just asked for her birth…read morehospital information and I was so pleased to find this kind soul listed on the internet. I remember nothing but a good experience having Dr. Kreitmann as my ob/gyn. A very kind and caring physician throughout my pregnancy and non-eventful delivery. Enjoy your pregnancy and delivery journey and feel safe knowing you are in his care.

Used to love coming here, but that's not the case anymore…read more About five years ago, I remember being able to sit with the doctor and explain my concerns, needs, and receiving very thorough service. Now, I feel like he's become prescription happy, as he has offered medication based on symptoms and not final lab results. He also no longer follows up with you regarding his chosen method of care like he used to.

Please be warned! This place has been closed for over a year. You will not know that this place was…read moreclosed until you get there. We have complained to Progressive a year ago and they still did not make the change. When you asked for an appointment they assign you to the Greenbelt versus the downtown Silver Spring location.

Good thing we called the number to verify- they are still answering the phone number with the…read moresilver spring exchange as though it still exists! Silver spring is CLOSED!!!! Apparently, the Greenbelt Md location is the location they give appointments as though it's silver spring, Md- so be sure to check !