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    Brenda E Mitchell, MD

    3.8 (40 reviews)

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    4 years ago

    Best doctor I've ever had. Recommend with zero hesitation. Always available, knowledgeable, kind and thorough.

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    7 years ago

    I felt like I mattered and my concerns were heard. I'm glad that I decided to see Dr. Mitchell!

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    7 years ago

    Easy to schedule. Honest and informed feedback. Good follow-up.

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    Ask the Community - Brenda E Mitchell, MD

    Are any patients having difficulty reaching Dr. Mitchell? I have been a patient for over 5 years. I have been calling her office and emailing her for over two weeks and have not received a reply. She usually responds immediately.

    I've been trying since Dec 30. I just heard her husband passed suddenly.

    View All 3 Questions

    Review Highlights - Brenda E Mitchell, MD

    Mitchell continues to be an amazing, attentive, responsive, and most importantly, a knowledgeable physician.

    Mentioned in 26 reviews

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    Healthy Steps

    Healthy Steps

    (22 reviews)

    I was a patient here for about a decade. At first, I was impressed by the quality of care and how…read moreknowledgeable and friendly Dr. Baksh seemed to be. I quickly noticed that there was a regular turnover of PAs and other associates. Over the past decade I have been seen by probably 30 different "adjunct" medical associates, but Dr. Baksh usually checked in and my health wasn't particularly demanding, so I stayed with what was familiar. Unfortunately, several years ago, Dr. Baksh changed to a managed care model (through Privia). Since then, the practice has been nightmarish. Confusing portal messages that go unanswered for weeks, then get multiple answers from multiple parties, leading to confusion and chaos. Long office waits. Billing errors. Overworked care providers with bad attitudes being condescending instead of understanding. The staff turnover was such that continuity of care was hard to come by. I had duplicate labs ordered, and was offered tests I didn't need for problems I don't have. Getting medication refills was a hassle. Worse, I developed a concerning condition and couldn't get to care in a timely fashion. When I did manage to make an appointment, I was treated like I was inconveniencing the practitioner (who was new to the practice) by asking her to review my chart and medication history. Finally, after making a few complaints, I was able to speak with Dr. Baksh directly. I was treated like a problem and, like many other recent reviewers have said, asked to leave the practice. But before that, Dr. Baksh revealed that she has thousands of patients, and is dramatically overbooked, which explains all the problems I was having. When I asked what was planned in terms of addressing those problems, she described being "thrilled" with Privia and happy with the way things were. On that alone, I was happy to leave. Unfortunately, after quietly leaving the practice, I learned that Dr. Baksh had contacted other medical providers I was working with and asked them to also terminate my care. This spiteful, playground bully behavior left a patient with known medical needs without care/coverage. Games like this don't belong in healthcare (or adult exchanges of any kind), and sick people shouldn't be put in the position of needing to seek a disciplinary board to address practice grievances while also trying to heal and recover. I was able to find a new practice, and am happy to report that my needs were addressed and I'm happy and thriving now. I want to issue a warning to anyone considering seeking treatment at this practice: DON'T. If you're lucky, you'll simply be overbilled for underperformance. But there's a real possibility of problems falling through the cracks due to overbooking, lack of oversight, and a general "deal with it" attitude at all levels of staffing. The healthiest steps you can take should lead you to look elsewhere. Be well!

    There were many red flags I should have recognized from the start, from erroneous labs, to lack of…read moretransparency with billing, to negligent communication and lack of responsibility taken. I really liked Dr. Baksh at first and was feeling very positive, but things quickly went downhill. Despite my primary concerns being mental health related and GI related, the doctor recommended allergy testing as part of (in her words) "a holistic approach". I did as she recommended, and when the results came back, she told me they show that I have a peanut allergy. I have been consuming all things peanuts my entire life and never had a reaction, ever. Despite explaining this to the doctor, she prescribed me an epi-pen and advised me to start taking allergy medication daily long term. I thought it was unusual when she asked if I ever noticed chronic congestion or sinus issues and I answered "no", and she stared through me and continued with the allergy recommendations. For mental health help, she referred me to Mindoula, a virtual-only psychiatric group that works in partnership with Healthy Steps. This is where things began to break down irreparably. The first virtual visit I had was with a care manager who told me I have to complete the initial mental health questionnaire so they can pair me with the appropriate mental health providers. I waited for more than a month before I heard back from them. The second virtual visit I had was with another care manager, who had me complete the questionnaire again, and told me they were working on finding me a provider and it could take up to 4 weeks. I waited again. The third virtual visit I had was, you guessed it... another care manager... etc etc. Meanwhile, I had been prescribed an anti-depressant by Dr. Baksh. I had my follow up visit to discuss how the meds are going. I was then told that they have to work with a psychiatry group in order to prescribe these meds, so I should continue to follow up with Mindoula. When I did, the care manager at Mindoula asked me what I talked with the doctor about, I told her the above. She said that it does not sound like we covered Mindoula's recommendations, which Mindoula had sent directly to Healthy Steps ahead of my visit. I told the Mindoula care manager that I do not know what Mindoula's recommendations were, but I explained the discussion that was had about my medication and care plan. The Mindoula care manager then made some disparaging comments, along the lines of "providers don't like to follow our recommendations unless the patient asks them", and told me I should have another follow up with Healthy Steps. She then had me do the questionnaire, and verify my insurance, again. I called Healthy Steps to ask for clarification, but nobody returned my call. About 4 days later I tries again. No response to my phone messages. On a third try, a receptionist told me to use the myPrivia app to send text messages because this is the best way to communicate. I did as she suggested, and the PA responded saying 'we did discuss the recommendations', and summarized the discussion in her message. The point that she was not addressing was that according to Mindoula, this was NOT their recommendation. However, this crucial part of my communication was repeatedly ignored. Basically, I was being yanked back and forth between Healthy Steps and Mindoula and no responsibility was taken by either side. I finally sent a message to Healthy Steps telling them I no longer want to use Mindoula because of this situation. As a side note, the PA also started responding to old text messages that we had already addressed, which added to the confusion. Unfortunately I ended up having to cancel a follow up with Healthy Steps around the time I sent the message due to COVID exposure. About 3 weeks later, Healthy Steps mails me a letter stating that they are terminating our relationship because we cannot agree on quality healthcare. They got the last part right - we definitely do not agree on the meaning of quality healthcare or partnership. They also decided to bill me for the visit I canceled, I discovered after receiving the letter. I canceled that visit with ample notice (days), so this is yet another issue I will have to attempt to take up with them. To Dr. Baksh and the practice manager, I sincerely hope you will reevaluate your protocols and your standard of care. This is a serious mishandling of patient care and incredibly irresponsible. I do also agree with another reviewer's comment that Dr. Baksh is not trauma informed, and the practice is doing a disservice to the community by alienating patients with trauma.

    Brenda E Mitchell, MD - familydr - Updated May 2026

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