I had an excellent experience while getting an MRI at CRA. The staff is absolutely wonderful. CRA…read moredefinitely gets an A+ for customer service...at least in person. I did have a bit of trouble finding the right person to speak to on the phone. I'll say that the two women women working at the receptionist desk during my visit were extremely nice. Setting an appointment was a breeze, and CRA provides an option to complete all of your paperwork online before your visit. Checking in was also a breeze. Although I arrived about 20 minutes before my check in time (just as a just in case since I was a 1st time patient), they let me start my MRI a bit early, which was great. Just like the women at reception, the MRI team were super nice too. The facilities were quite clean and looked maintained. However, I was a little concerned that the warm water in the restroom was white even after running the water for a couple of minutes. CRA/medical park has a decent number of free parking spaces, which is becoming more rare these days, so that's one less thing to worry about. Actually, the parking situation is why I arrived earlier than my check in time, because it seems impossible to find free parking in this area. Fortunately, you will not have that problem at CRA.

On the morning of my appointment, I walked into the reception area and said "Hello" and no one…read moreanswered. There were four female staff members behind the desk talking to each other - customer service sucks!!!!!! BUT the professional that took the test was very friendly and informative.

This is my second visit to Community Radiology and unfortunately my last…read more A couple of weeks ago, I came here with my daughter and experienced the same issues. Once again, we were told to arrive early for check-in, which we did--only to wait 45 minutes to over an hour past our scheduled appointment time. It took 30 minutes just to be checked in, and once we were finally called back to another area, we waited there for an extended period as well. To make matters worse, the test being performed required a full bladder prior to the appointment. By the time the test actually started, we had been waiting nearly two hours while holding a full bladder, which is extremely uncomfortable and completely unacceptable. If you know your facility is understaffed or running behind, patients should be notified in advance. There is no respect for people's time here, especially for children and for procedures that require specific physical preparation. I will never return to this location. I will continue to support American Radiology in Columbia, MD, where wait times are reasonable and, more importantly, patients are called ahead of time to reschedule if staffing issues arise. That is what real customer service and patient-centered care looks like

I called for an appointment and was told I needed a preauthorization for an mri. I do not. But…read moretheir insistence delayed my treatment and pain relief. I called my insurer and confirmed ii dont need a preauthorization. called for an appointment and made an apppt right away. The scheduler says some schedulers automatically you need one because UHC is so difficult to work with. Day of scan wasn't any better. the front desk intake woman was RUDE, cold and intimidating, which i assume was her game all along. No need to treat patients like people. the machine was basic, no music or visuals to help you through it, No message asking if I was doing ok, or telling me how much longer the test would take. But they were pleasant and competent. when I left I was given the requested disk promptly. But was told results would take 3 - 5 business days and another 3 for the report to be posted to the patient portal. Find another place to get your MRI.

Went for x-rays. Staff was very nice, but after taking me back and doing most of the views my Dr…read morehad ordered, the tech told me "they" couldn't do the last one at this location and I'd have to go to the White Oak location for it. White Oak is bigger and the waiting room was full of people. When I got seen, I learned that the only additional x-ray I needed was just a slight tilt of my leg, and that the issue was that the tech at Lockwood just didn't know what it was (the name of the position). It was so basic! Very frustrating that I had to go to this extra effort and take additional time for something so simple. The nice tech at White Oak was sympathetic and surprised I was sent there as well..

Not bad. I like they deliver the results to you as well as your doctor. They in fact first…read morediscovered a rare cancer in an MRI. I would say a major complaint is they would insist on a copayment before service and when I had Medicare as secondary due to being a dependent of a disabled adult while younger they would incorrectly charge a copay when they shouldn't have. The first time I did got a refund back and kept getting the runaround. In the future I got checks back.

In need of a chest catheter removal; secured a referral from my primary and was called in by…read moreMontgomery Vascular same day and booked procedure for following day. I was pre-registered. Upon arrival, I was taken in almost immediately and had removal procedure done within minutes. From reception, nurse and doctors - I could not expect better, effortless & painless medical care. My singular concern was the hairnet I had to put on. My adult children have not forgiven me.

I went here today for a pelvic sonogram, and I was very nervous from things I had read on the…read moreinternet. The office was nice and open, with tall ceilings, a spacious waiting area, and wood floors mostly. The receptionists were a little rude. I arrived 15 minutes early, but waited 45 minutes to be seen by the technician. The technician I had was female and she was soft spoken, but made me at ease with the procedure. She explained everything as she did it and made sure I was comfortable. The actual procedure only took about 20 minutes, and it was painless...just a little bit of pressure. Overall, I'd recommend this place and I would feel comfortable going here again.

This place is the worst. After having a nightmare experience with them several years ago - driven…read moreat least partly by the fact that there are no phone communications between provider and patients, only unending loops of automated texts or one-way forms - I tried going back after getting dozens of reminders from them to schedule my annual mammogram. I let the scheduler know that I was between primary care doctors (my previous doctor left her practice) and she said that was fine, but after sitting for half an hour in a packed waiting room I was told by the front desk that it's illegal for them to give me a mammogram if I don't have a primary care doc for them to send it to. I personally think this is stupid, but if this is their policy why was I even given an appointment? Please find another location, I've had a good experience with their Germantown office.

Staff was attentive and friendly. It was during the holidays and they had a bra decorating contest…read morefor their staff where we could vote for our favorite. (The decorated bras were hanging in the changing room.) It was nice having something to "brighten" the mood and the experience.

I have had wonderful experiences at this facility. I was accommodated promptly for a simple chest…read morex-ray, even when I didn't have an appointment. The staff is very pleasant, reassuring and helpful. I was late for an appointment on a very busy morning, but they still managed to fit me in. They said I might have to wait, but I was finished in no time at all. I am very pleased with the service here, including the front desk receptionist and technicians. A++++ all around! I had to edit my review to reflect that I do not live in San Francisco. I live in the DMV!

This location as a policy, does not allow you to have an advocate or family member in the room with…read moreyou when you are finding out delicate information. I had to fight to have my husband in the room when I was finding out the health of my reproductive system. Not good for patient care. Definitely something to keep in mind when looking for a good health visit.

This review is for the 19th & L Street location in Washington, DC…read more The Good: walk in appts available for x-rays with reasonable wait times. I was in & out in about an hour even though 4 people were in front of me & it was over the lunch hour. They use a pager system for calling you to the front for paper work. Very efficient, took my insurance - no problems. Also sending x-ray results to my doc - who is in the building. Check. The Not Good: this joint is RIDICULOUSLY in need of an upgrade/repair. Check out my two pics of the x-ray room. The blinds are actually torn & missing - exposing the whole scene (& my breasts!) to the people in the offices across the alley! Also, the machine wasn't "firing" and had to be "reset" in the midst of my x-ray series. I get that older equipment still works fine but this place reminds me of health care in Eastern Europe!

Wonderful experience here today. Staff was lovely and personable from front desk to ultrasound tech…read moreand the owner was so helpful! We felt like we got some great pictures and they took their time making sure we were happy. There was a miscommunication with what was included in my purchased package and the owner made sure to make it right! 5 stars and cannot recommend this place enough! I wasn't planning on doing another scan outside of my OB but I enjoyed this so much we will try to come back here again when I'm a little bit more far along. The room was also very clean and cute and ample seating for your loved ones. I really felt cared for here and there's some lovely people that work here.

Being pregnant for the first time during COVID has come with many challenges; one of them being my…read morehusband not able to attend appointments and ultrasounds with me. He's missed out on some of those special moments, but being able to attend the 3D/4D ultrasound together brought us so much joy! Beth was able to get some amazing shots of our baby girl, and I have over 30 stills and the video from the whole experience to download and keep for memories. Beth also gave us a packet of several color and black and white photos! The office was very clean, and they diligently sanitized the office and sonogram area after each patient. I will absolutely be back in the future, and I highly recommend Beth and Baby Joy!