I recently experienced the difference between radiology services provided by Johns Hopkins versus…read moreanywhere else. I recently had an MRI Biopsy, which to my surprise was painless. I received the highest quality of care from the moment I stepped into the office to the moment I left. I was greeted warmly and individually. The front staff was extremely personable and advised me of what to expect, so i had no uncertainty. The pre-imaging team, Q and Monica, treated me with such gentle kindness and care. The imaging team, Tavi, Kyle, and Dr, Scheinert, delivered the highest quality of care throughout the entire process. I called my mother afterward to share how delightful my experience was. I'll never go back to those other places!

John's Hopkins Medical imaging works like a well oiled machine. I was warmly greeted, when I walked…read morein the door. Before, you know it, it's your turn at step #2. For me, that was iv insertion, heart leads attached, and a few questions to answer,everyone was so nice and kind. The next step was waiting room #2. A gentleman was pointing at me and gesturing for me to come in to the testing room. I was given some medication. Then, there was an awkward silence. When, I asked if anyone was still there? And, they explained that they had to wait for the medication to take effect. One of my suggestions would be to let the patient, who is hooked up to giant equipment, to know that in advance. The test itself was pretty quick once it started. Then, the process of getting unhooked from all of the medical equipment and I was on my way. Thanks to my son, Mike, who was waiting for me. Thank you to Johns Hopkins Imaging for their expertise and support.

The worst imaging service I had my CT scan done on July 21…read more Normally, it should take a day or so to get the report if it was done, say, in Sibley. Today is August 1, and I still don't have the report. I am being told different stories every time I call. I don't recommend this place.

BE VERY CAREFUL, THEY CANNOT GET BILLING RIGHT! MRI went…read morefine, was sent home with a CD copy, and paid cash upfront for the MRI. Two years later, and we've gotten sent to collections every 6 months because billing made a mistake (said I got two MRI's when I only ever got the 1, that was PREPAID!). We're in a cycle of calling, having them realize the mistake, reverse it, think we're all set, and then 6 months later we get another notice for collections. It's getting exhausting at this point, when they admit fault, say things are getting fixed, and then don't get fixed.

A few months ago, I came here for a CT scan and X-rays for a neck injury. Even though I arrived…read morewell before my appointment time, I had to wait almost an hour to be seen. Afterward, I never received my X-ray results. I called and left a message, but no one ever returned my call. Despite my frustration, I chose not to leave a negative review at that time. Unfortunately, today I had another disappointing experience when I came with my husband for his appointment. We arrived 20 minutes before his scheduled appointment time. He had been instructed to drink a lot of water an hour before the appointment, so it was important for him to be seen on time. However, the technician was over 30 minutes late--even though it was Saturday and there was no traffic. I finally had to ask the front desk lady, who was very helpful and pleasant, to check in the back and see whether the technician had arrived. This is extremely frustrating and unprofessional. Patients make arrangements, arrive early, and follow instructions to be on time. The same level of respect should be given to patients and their time. This is now the second time I have experienced a significant delay and poor communication at this facility.

If I can give 0 stars for this center.To Whom It May Concern,…read more I am writing to formally lodge a complaint regarding the unprofessional treatment and lack of coordination I experienced at your center. I was scheduled for an appointment on June 10th at 7:20 PM. Despite receiving multiple phone and automated confirmations, I was informed upon my arrival--after a one-hour drive with a fractured elbow--that my pre-authorization had been approved for a different facility. This occurred even though your staff specifically stated on June 8th that the appointment would only be kept if the authorization was finalized by June 9th. Furthermore, the management's response to this error has been unacceptable. I was promised a follow-up call from the manager, Mary E. Johnson, on the morning of June 11th. When I called at 10:00 AM along with the CIGNA Customer service manager who was trying to help me to get approval on the fly and fax to the number of this center, she claimed to be too busy to speak. When I followed up again at 11:30 AM, she reiterated that she was with patients and abruptly hung up the phone without offering a resolution or a definitive time to talk. It is disappointing that my time and physical condition were not respected, and that no effort has been made to rectify a mistake caused by your office's oversight. I hope that this matter is reviewed by senior leadership and that appropriate action is taken to improve your scheduling and patient communication processes.If she is so busy, she could ask someone to call and schedule immediately or atleast by the time she promised rather than saying for hours she has been with patients.  I look forward to your response. Sincerely, Anil

I had 2 types of ultrasounds done this morning at Adventist in this location. I can't say enough…read moregreat things. From the receptionist (wish I knew her name, she wore glasses and had the cutest nails) to the ultrasonographer, Olga, it was such a positive experience. This was a stark contrast to my previous experience at a different company. If you've had this type of ultrasound done before then you know you have to drink a lot of water and hold it so it's very uncomfortable. Everyone I interacted with at this location was extremely kind but also made it a point to work efficiently to get me through the steps so that I could empty my bladder as soon as possible. Thank you for your kindness and keep up the great work!

Instructions texted me before my test included the street address, which none of my map apps could…read morefind. They just sent me to the parking lot for a shopping center. I went to the Adventist hospital to ask if it was there and fortunately, the information desk knew where to send me. To arrive on time, I had to run to the Imaging center and arrived out of breath and very stressed. Also the technical staff were not very nice. I asked a question and the answer was "I already told you. Maybe you didn't hear me"

Decent place. The staff are friendly especially when I had too much anxiety for the scan and had…read moreto reschedule.

Five stars for technician Mike. His friendliness and professionalism kept me at ease throughout the…read moreprocedure. Additionally his communication for each step of the process decreased a lot of anxiety and stress. Highly recommended employee.

EVERYTHING about this place now blows. Years ago I had a decent experience with them, not sure what…read morechanged. They jacked me around for literally months and months this year -- not returning calls, canceling appointments when I got them, rescheduling them, saying they needed to get my insurance checked out, then finally waiting until hours before the appointment to let me know they wouldn't take my insurance. Stay far away.

Why won't this business return phone calls?…read more I left three messages in the past week to schedule an MRI and no one has contacted me. I am a cash patient and assumed I might get priority scheduling. I must look elsewhere.

I've gone here for almost 20 years, but switched after they changed ownership around two years ago…read more Wait times became unbearable and the entire practice is now automated. Most recently, after not going for two years I was signed up - without permission - for automated appointments. I began receiving text notices and could not opt out or cancel by text. I called and requested that both the appointment and notices be cancelled weeks ago. Today, I received more unwanted text messages for an appointment I never made and requested to have cancelled. I had to call again and was hung up on. I plan to file a consumer complaint - I would not ever go here again.

This place is the worst. After having a nightmare experience with them several years ago - driven…read moreat least partly by the fact that there are no phone communications between provider and patients, only unending loops of automated texts or one-way forms - I tried going back after getting dozens of reminders from them to schedule my annual mammogram. I let the scheduler know that I was between primary care doctors (my previous doctor left her practice) and she said that was fine, but after sitting for half an hour in a packed waiting room I was told by the front desk that it's illegal for them to give me a mammogram if I don't have a primary care doc for them to send it to. I personally think this is stupid, but if this is their policy why was I even given an appointment? Please find another location, I've had a good experience with their Germantown office.

I was able to schedule an MRI the next day. I walked in for an 8:30 appointment and was taken back…read morefor my MRI immediately. Kevin took great care of me - explained the MRI process, set me up with some soothing classical music and completed my MRI in 20 minutes. He was awesome and the process was quick and easy. Highly recommend GCM.

Awful! Scheduled an appointment. Took the morning off work for my MRI, showed up ten minutes early,…read moreand was told they don't have anything available, sorry. Walked out and scheduled something at Sibley.

Virtual Physical, 11400 Rockville Pike, Suite 105, Bethesda, MD 20852 ; MD Business ID W10620987…read more Business Listed under Maryland Radiology Associates LLC w trade name Virtual Physical. GI Doctor, Wayne Olan Radiologist, Robert J. Hage Owner, Obi Obi Resident Agent. P. Case Aiken II ESq. It has been our experience they will not deliver a completed report for several weeks. The Colon Report is more than 1 month late. The above information is accurate as of 11/3/23 for reviews and complaints to the state of MD, Medical Board and general public at large.

I paid for a full body scan because I was not feeling right and my doctor could not find anything…read morespecific. The facility was comfortable, the attendants made the scan easy, and the doctor's explanations were understandable. Nothing unexpected stood out on the images. Unfortunately, about a month later I was diagnosed with cancer when my symptoms got worse. I did not have any expectations that this was the same as a diagnostic CT and my cancer was not a solid tumor type so I was not surprised nothing was found on the Virtual Physical. However, when deciding on whether to spend such a large amount of money, people should know that this type of scan won't catch certain physical problems.

5 Stars our of 5: A huge thank you to Michael from Quest…read moreDiagnostics! He handles our daily specimen pick-ups at David Green M.D. in Bethesda, MD. Michael is always smiling, incredibly nice, and completely reliable. We truly appreciate his professionalism and great energy. He is an asset to the Quest team!

Great experience -- just went to get some blood work, had no problems checking in and was taken…read moreearly. The staff was very friendly and professional -- highly recommended!