The good:
In my opinion, THE reason to go to this location because of the technician (named Natalia).
Me: scientist... have some claustrophobia, tried an unsuccessful MRI a few years back where I literally WALKED OUT the instant the field coils came on and had to get a CT scan instead (no claustrophobia with CT... I can sit in that tube for an hour... weird!)... Its something about the magnetic field... When the targeting coils come on I get claustrophobia... when they go off, i'm fine... Anyways... roll the clock forward: I had to get another imaging study that's soft-tissue focused and this time I can't get out of it being an MRI so I made an appointment with the Open MRI folks at the Chevy Chase location.
On walk-in you'll find this location clean, uncluttered, and a bit minimalistic. On arrival we find out that my MRI order was wrong (had a typo... ordering two conflicting tests) so the receptionist is doing her best to get hold of the physician. By now, my anxiety levels are kicking up a bit... we finally decide to complete one of the tests and get rolling.
This is where the tech comes into the picture. After getting changed I meet up with her and we discuss some of my medical history, as well as my MRI anxiety. She immediately adjusted her pace with me and took things very slow (after I told her this gig may be over REAL fast given my last experience). She quickly changed strategies and got me to calm down... and was paying attention to even small queues from my behavior (at one point she stopped situating the tables because she said she could see some sweat on my forehead (luckily she wasn't taking my blood pressure at that instant LOL) so she immediately eased the table back out and restarted again from step-1, slowly, after a minute or two cooldown for me. She took her time... kept giving me verbal queues/challenges ("are you comfortable?", "I like to put a pillow under your arm", "are your legs comfortable?", "can you see outside the window?", etc... in a calm voice... over and over again just to derail my anxiety).
Then she moved into the control room... queues continued... letting me know that I can call her at anytime and she'll stop the study, etc. Throughout all this, she's got bossa nova Jazz playing over the speakers... The system spools up and goes to full power... and I'm still there... She keeps going... queuing me over the speaker system... 15 minutes pass... it continues... at this point I'm relaxed to the point of falling asleep on the field coils as she's talking... relaxed... all good. All along she's queuing me on where we are on the study, how long will the next set of image set takes, and how many more sets are required, and asking me if I'm ok...
Anyways... you get the idea. Before I know it, I'm ready to take a nap and the field coils go quiet... LOL... study done! almost 40 minutes and I went from on-the-edge anxiety to sleep-time-relaxed.
Summary: guy with nasty MRI anxiety goes to this location... experienced tech with amazing bedside manner worked her magic... anxiety guy almost falls asleep instead. Image-study a success!
I'm a firm believer that the right person can make or break a business... and this particular tech is one reason that this particular branch will shine. If you have MRI anxiety, you may want to check out this particular location (Chevy Chase) of Washington Open MRI.
The bad:
Their open frame MRI machine is an old Hitatchi AIRIS 2.2 machine. This machine is circa 2009... its a 0.3 Tesla system... which means very low quality images. I'm hoping the images will be useful by the ordering physician. My wishlist is for these guys to get a newer system like the Hitachi Oasis 1.2 Tesla open MRI... With this machine they'll be a 5 star operation. I'm guessing the biggest blocking factor for them is cost ($175k AIRIS vs. $1.5mil for the Oasis) read more