I came in for xrays on my foot today. They correctly diagnosed a fracture in my pinky toe and referred me to an orthopedist who was able to see me the same day. Everyone was professional and I didn't wait long at all -- in and out in slightly over an hour. However the PA I saw prescribed me an antibiotic and I was very confused as to why. My toe was swollen and red because it was fractured, not because of infection. I accepted the antibiotic (they have the ability to fill it on site) but waited to begin the medication until seeing the doctor. He was also confused why it was prescribed and showed me that if I elevated my foot, the color changed as bloodflow returned -- i.e., not an infection, just part of the normal healing process. That did make me question the medical decisionmaking I experienced, but thankfully my case was uncomplicated. Other than the poor stewardship of antibiotics, the care was good and I would return. read more

Good urgent care right next to our apartment. They have been helpful when we need us and the office and registration tries to keep things running as smoothly as possible but waits, especially after getting to the room, happen during busy times. read more

I had a very good experience. Wait time was not too long - I was in and out in about 90 minutes. Dr. Lai and her staff were very pleasant and knowledgeable. read more

After a week of feeling sick, I went to patient first. They ruled out strep and Rsv then did a chest xray and found pneumonia. They sent me home with 2 antibiotics for $4.00. I'm better and grateful for the professional care and convenience. I was pleasantly surprised they carry meds saving me a long line at CvS read more

I had to wait over 3 hours to be seen by the doctor. The doctor was professional and I had no problem with her.

I've had okay experiences here overall, but I'm writing specifically about my visit with Dr. David Ira Wartenberg. After initially dismissing my explanation of my symptoms and experience, he responded to my questions about his treatment plan with a sarcastic and dismissive remark. Only after I called out the behavior and reminded him of his role as the physician did he begin acting professionally. Please do not let this doctor make you feel as if your concerns, questions, or thoughts don't matter. read more

This is my first time ever coming to this Patient 1st and the communication was horrible the receptionist was the only one who is great on communicating things very sad and unprofessional never coming back 1 hour and 30 minute wait for no communication we ended up leaving you will not have to worry about us coming back read more

I came here on Christmas Eve due to flu like symptoms. I was thankful they were open for walk ins and for all the hard working healthcare workers available for assistance that day. The system is organized-you can check your phone what number you are in line and also wait in your car a as needed. Staff was very friendly. My PA Manisha was kind and helpful. Taking a star off since my entire experience was over two hours and they don't test for RSV. However, I was able to charge my phone while I waited to be seen. Either way, thankful to all the healthcare workers for treating me during the holidays. read more

Patient First Primary & Urgent Care - Silver Spring - Urgent Care Near Me - Silver Spring, Maryland

This review has a good part and a bad part. I took my daughter in for a sports physical at the Patient First on Georgia Avenue in Silver Spring, Maryland. There seemed to only be one doctor on duty. Therefore, our wait time wasn't the best. However, the doctor was very kind, considerate, and thorough.. I definitely appreciate that. However, some of the nursing staff... Trifling, yes with a capital T! As we were waiting to be seen there was a group of nurses right beside us in what I guess was a work room or a break room. They were laughing and cackling having a good time talking about what anyone could only assume was a patient. One of them was cursing using the F word and the SH word talking about someone losing control of their bowels. It was so very unprofessional. My 16-year-old daughter was able to say, "Wow, they really shouldn't be laughing and talking like that so loudly when there are people out here that are sick and suffering." I stepped out of the examining room to look and see where all the laughter was coming from, and one of the nurses looked at me and proceeded to turn around and keep talking. She didn't even seem to say maybe we should quiet down or someone was just looking over here. They continued laughing and talking for another good 10 minutes loud enough that anyone in any of the nearby examining rooms could hear them. It was unprofessional with unsavory language, and gave what I can only call ghetto, I must say. Other than that, I don't want to detract from the actual medical services we received which were excellent. read more

I came to this location for a quick test and had to wait 2 1/2 hours. All for a test that had taken less than 5 minutes. The New doctor did not come until I got up to stand in the hallway. I understand Medical emergencies happen and that this location is also an urgent care. But to take other patients that needs similar care over a patient whom came first is not acceptable service. While speaking to the staff and the doctor about my concerns, I was dismissed and was not issued an apology until I was about to walk out when the head doctor heard my complain. Please do better in the future. read more

Fast, efficient, helpful, effective. Came here on a non peak day and was helped very expeditiously. read more

Omg best urgent care ever. I went on a Saturday Morning (what I thought would be a super busy time) but they were SO FAST! They were friendly and professional. The nurse who took my vitals was so nice. Valerie who took my blood deserves an award for her skills. It was the least painful experience I've ever had getting my blood drawn. Jordan Byrd P.A. -C. was chill and nice and very thorough. All of the staff were great. I hope I don't have to return to any urgent care any time soon but if so it will always be this one. read more

We were forced to stop here when our son's pediatrician couldn't accommodate us, and I was apprehensive because Urgent Cares are mixed bags, but fortunately this was good office, my husband agrees. Our 5-year old had been throwing up all morning and they were able to see him pretty quickly. Everyone from the check-in person to the doctor was kind and sympathetic. They were able to give him some medication that helped right away. It was a relief to have him receive good competent treatment when he was feeling so bad. read more

Pro: moderate size waiting room, digital self check in, can wait in car until your number is called by text, nice staff. Con: small parking lot, Had an eye injury from my pet at night and after trying to sleep it off, it worsen the next day to the point where I could barely open my eye without pain. So, after looking online this urgent care was the closet to me. Upon arriving the parking space is very small since it is shared by patient first, a Chinese restaurant, and an enterprise rent a car. If you need to park then there is a parking garage around the area. Once you enter you would check in by a computer and then wait for the staff to see you. After getting check in I got my vital signs taken and then waited for the doctor. The wait took about 30-45 min and the doctor was very nice. After doing my eye exam she send some meds to my pharmacy and told me to follow up with an eye doctor. All in all, my time from start to finish took about one hour and 30 min and my experience was ok. read more

Patient First Primary & Urgent Care - Silver Spring - Front store sign - Urgent Care Near Me - Silver Spring, Maryland

I'm realizing this place is not my location of choice anymore. This is why: My wait from the time I typed my name in the computer to the time I was seen by the doctor was 4 hours. When Dr. finally saw me, she did not take my words seriously. I don't appreciate my symptoms being brushed off as if they aren't serious. I have been sick for 6 weeks & my symptoms have worsened. I also don't appreciate the doctor disregarding my questions about my BP. The Dr in December did mention that I need to speak to a cardiologist, but did not verbally inform me of the severity of how high my bp was which to me is awful as well. During my 12/2023 visit, my bp was 158/88. This visit, it was 138/93. These numbers are alarming & the physician yesterday didn't take a moment to talk w/ me about it although I showed concern. I think when a patient waits over 4 hours to be seen by a physician, the physician shouldn't try to rush them. I have been coming to this location for years & it has been my location of choice, but the last 2 visits showed me that I should find another place for my urgent care needs. check in woman was a 10, foreign woman who answered the phone was a 8, the male nurse who took my vitals was a 10(very kind), X-ray tech was a 10(much more thorough than the x ray tech in December). read more

I'll give it two stars because the doctor saved my life by sending me to the hospital, but I came here back in 2018 looking for help after I was cut off cold turkey, off Klonopin I had been taking for well over a decade. We tried the ERs, this place, the Psych Institute was mentioned in the ER as a place I could go to. This doctor we had at Patient First gave me the run around. She seemed like she was going to help me get a refill so I could find another doctor. Doctors have been cracking down on patients for years now. They stop medications cold turkey and people are left in a crisis and can't get help because they are labeled "pill seeker" in the medical system, having an advocate like my husband, didn't help at all. I was just neglected and was forced to check into detox at 16 YEARS SOBER for something I was not addicted to because NO ONE would help us. It was horrific. What the hell are you supposed to do when you're going through massive withdrawals (I was unaware until recently that I had been abruptly stopped, off about 8 medications too fast) and then they cut my Klonopin and wrongfully sent me to detox. I had no idea what was going on and thought it was just Benzo withdrawal because everyone says how bad withdrawals are from Benzos. It took me YEARS to figure out my disorder, AKATHISIA, from withdrawals or the antipsychotic I was put on. We'll never know since I was ripped off all my medications. Even pain management stopped my medications. They had me on Hydrocodone and Diazepam for pain. Withdrawal must have looked like addiction to these doctors. The psychiatrist I was seeing, he was new. Instead of continuing the regimen I was actually stable on after a traumatic accident, he started ripping me off all my meds and no one said a thing. I was also enraged from CPTSD wasn't properly handled. I do not have bipolar and never should have been on these meds. No one warned me or told me a thing about psych med withdrawals, no one, and no one told me about AKATHISIA and I was stuck for two years waiting for this undiagnosed AKATHISIA to go away and I had to research for myself to figure out what was wrong with me. I doubt having had that refill would have made much a difference. The damage was done and no amount of medications up until this current day have helped me. When a person walks in looking like an addict or some weird shit...maybe ask some questions and don't assume they are there to get "pills off you". You NEED to be asking if people are being CUT OFF medications by their doctors, because it's happening. I have been disabled for over 5 YEARS now with no income and now I'm just clinging to survive after my doctor ripped me off another medication last November. I have no idea who the doctor was that refused a refill. It was a woman and she's probably long gone. The one guy I have seen a few times was really great and sent me to the hospital. I had to have open surgery instead of the usual procedure. Now that I've got some clarity I'm going around reviewing all the places that let me down. I was deathly ill and no one helped us! NO ONE! read more

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I took my mother-in-law here because she was very sick. Despite having valid insurance, they refused to treat her due to an old balance from 10 years ago. They showed no compassion, and I won't recommend this place to anyone. read more

The first lady I spoke to was RUDE. I don't remember what her name was but she was one of the ladies that was checking the patients in. Her demeanor was not welcoming, she wasn't very patient, and she showed little interest in assisting me when I was having difficulty in pulling up m medical cards. Her responses were short and it was just not the first person you would like to run into when you are feeling like crap. She was in the back of the two offices and she had like black curly hair that was pinned back. The doctor was okay. Not good or bad. He asked the right questions and the right judgement was made when he told me to go to the ER so i appreciate him for that. I was here exactly at 8am and They opened on time which was perfect. read more

Got in and out today. I fell down the stairs today and messed up my ankle. Went to Urgent Care and they took me right back. They quickly x rayed my ankle and determined it was just a bad sprain. They then wrapped it up and put it in a brace for me. Very Impressed with the speed because I've been to urgent care where you wait for hours. I would definitely come back here! read more

Patient First Primary & Urgent Care - Silver Spring - Ankle wrapped and braced. - Urgent Care Near Me - Silver Spring, Maryland

I've been to this location a few times for non-emergent medical needs. The care I've received has been pretty good, I appreciate that they do on-site testing, x-rays, and have a pharmacy. The staff checking in are kind and competent. However, they NEVER seem to be properly staffed. I don't think I've ever come and not needed to wait to see a practitioner for at least 45 minutes. This is after check-in, registration, and getting my vitals checked by an MA. Once I've been brought to the room, I've always needed to wait 45 minutes at a minimum to be seen by a medical provider. This last time it took about an hour and 45 minutes to be seen by a provider. The provider was kind and helpful, though I only saw her for about 5-10 minutes. It took about another 10 minutes to get my prescription. Hopefully the treatment I went home with will help so that I don't need to come back or follow up with my PCP any time soon. read more

Mr S Lopez at the front desk has terrible customer service and should not be permitted to check patients in especially during times of distress. I understand working health care is taxing but you should not speak to patients as he did with me. Cutting me off when speaking and gaslighting my concerns for possibly being towed away from the premises is not tolerable. read more

Patient First in Silver Spring refuses to give my son an itemized bill and won't submit to insurance although their website says they do.

I came here after hitting my head and told the check in desk why i was there i waited three hours to be seen for the doctor to not only belittle my symptoms that i came concerned with but to also blatantly just ask how many days do I want off from work as if i only came for that . He then goes on to say exactly these words "i dont care what you say you will have to go to the hospital because we can't treat any head injuries here" no compassion no sympathy no help i couldve just stayed home. Didn't receive any kind of medical insight. read more

Excellent urgent care Seen quickly Woman who did my vitals was friendly and efficient Np who examined me was smart, good bedside manner and excellent diagnosis The facility is very clean read more

I have health insurance. After three days with a fever (102 degrees this morning) I finally decided to call my doctor, and I was blown off! She wasn't in the office right away, and the receptionist said they'd call me IF they could fit me in. Finally at 3PM I call the office and told them I was going to urgent care. Luckily Patient First is only a mile away. With a $20 copay I got more specialized care than my doctor would have given me. I was swabbed to check if I had the flu (negative), given a pulmonary function test, nebulized (helped me breath easier), and had chest x-rays. All for my $20 copay! Everyone was very friendly, and Dr. Prest didn't rush me out of there. I only wish I had bought my Rx prescriptions there. Turns out their amoxicillin price was $8.00 cheaper than stinking CVS. I may consider going here all the time, considering how my primary care physician blew me off. (She did finally call me twice, but I was already at Patient First.) read more

Patient First Primary & Urgent Care - Silver Spring - Urgent Care Near Me - Silver Spring, Maryland

They are understaffed. Expect to wait 2+ hours to see a provider. The nurses and techs who manage blood work are efficient & helpful. The rooms are clean. However, the wait to see a provider is PAINFUL read more

That one star is for the staff up front who were polite to people coming in. Other then that, this is not the place to come to if you need any type of help. I was told the longest a person has been waiting was roughly an hour. I've been sitting here for 2.5 hrs and still haven't been seen. read more

Been here a few times. It's ok for minor injuries but nothing else. I was bitten by a dog today and went there. After over 2 hours, the nurse finally told me that while they can clean and dress the wound, they can't give me the first anti-rabies shot. Told me I would have to go to the ER. I walked out. Such bullshit. They could have told me that much sooner. Now I'm at Holy Cross ER waiting and expect to be here for hours. Just what I went to PF to avoid. read more

Worst experience I've ever had. Came in with shortness of breath and chest pains. 3 hours later never saw the doctor. I'm glad I wasn't having a heart attack because I probably would have died from lack of service. They lied to us and said we were next and served multiple people before never getting to us. They should pull the medical licenses of these people. I'll go bankrupt before I pay the bill. read more

I walked in 30-minutes before they closed on a Saturday night. I hated to be That Guy, but stuff came up. Thankfully, they are open til 10:00 p.m. This was my first visit. Usually, urgent cate facilities give you a small pile of paperwork to fill out. It makes you feel like you are taking the SATs all over again. Somebody else did the work. She asked for the info and typed it in the system. Done. Every single person that worked with me was empathetic and efficient. read more

More like Patient Last. They do not prioritize the patients that show up for in-person visits. I walked out because I was never seen by a doctor after waiting in the room for 30+ minutes half-clothed. When I asked why I hadn't been seen they said they were chatting with patients online. No movement to get me help. The doctors didn't even turn their heads when I walked past on my way out. read more

I just left there twisted my foot and suspected that U broke a bone in my foot. Sure enough the X-ray confirmed it. Offered me crutches $$$$$ which I turned down. I will see an orthopedic doctor as they recommend, which I knew that I would. The contraption they made for my foot Is a joke, but I am sure what they billed my insurance was not. See picture. read more

Patient First Primary & Urgent Care - Silver Spring - The contraption they put on my foot for broken bones in my foot! - Urgent Care Near Me - Silver Spring, Maryland

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Fairly decent experience. Reasonable wait times before taken to room and only 15 minutes waiting for doctor.

The doctor at patient first told me that the pain I was having in my foot was arthritis and told me to take advil or tylenol. I went to a podiatrist 2 days later and was told I had severe tendonitis on the outer side of my left foot. The doctor at patient first barely even looked at my foot. He did not touch it. No x-rays were taken. He just said "yes ma'am" over and over again and spent approximately 3 minutes with me. Two of those minutes were filling out paperwork on the computer. Not every patient is just trying to get drugs. Some of us our looking for help from a professional. I will never go to Aspen Hill Patient First again and will discourage everyone I know from going there. read more

Just had a very good experience here getting a COVID test. Made an appointment on the website, for just a couple hours after I logged on. There was no wait on arrival (waited in the parking lot as instructed) and received results in less than 48 hours. If I need another test, I'll be back. read more

I went in for a flu test. The wait was long as they were busy, but they told me I could wait in my car. I could check on where I was in line on the web site and they called me when it was my turn. I had Covid, not the flu. They were efficient and professional. They weighed me and provided my BMI, which is a nice benefit. I waited for my result and was given the verdict and a prescription for Paxlovid. I was pleased with the level of service and the professionalism and efficiency of the staff. The wait was long, but that was a function of the number of people who were there. Under the circumstances, I was very pleased with the service I received. read more

I am a physician. This site is a money-seeking scam operation. My mother was having an an asthma exacerbation and went in with shortness of breath. The receptionist told her they offer nebulizer treatments but there would be a wait to see the doctor. She waited 2 hours huffing and puffing to see Dr. Daniel Portee III. He outright LIED to her and told her they do not have nebulizer treatments at their location. Then why would the receptionist say they did? When pushed, he said they do have nebulizers but he could not offer it to someone who was at risk for covid. She got up with my father to go elsewhere but he pushed her to get a number of additional costly tests (bloodwork, chest x-ray). When she asked the results, he said they would not be ready for a week. Then why were they performed? He wasted hours of her night, did not provide the correct care, risked her health, performed unecessary costly tests which did not help her treatment plan, and then sent her away with substandard care. She ended up in the emergency room later that evening. This is malpractice. We have filed a complaint against this doctor and the center with the Maryland Board of Physicians. STAY AWAY! read more

Walked in 09/1/2023 because my 8 yr old daughter started limping few days ago. The front desk staff and the nurses were really nice. Dr. Delbert Morales was the one that was there. We told him what was going on with my daughter's legs and described all the symptoms. Since we weren't getting any solutions from him I suggested he do a urine test. My daughter unfortunately couldn't urinate on demand. After several attempts of trying to get her to give samples it didn't work. Then Dr. Morales came in and literally told us there is nothing else to be done and suggested that I give her ibuprofen and dismissed any concerns. I was very disappointed that he didn't even attempt to find out why a perfectly healthy 8 yr old was limping. This transactional mentality that doctors these days have must stop. He was very dismissive. Needless to say I took her to Adventist hospital ER mmediately after that and they did all the testing and found out that she had inflammation on her hip area. read more

I have been to this Patient First location several times and think all staff and doctors are professional and explain things clearly, which I truly appreciate. This review is for COVID Testing for travel I required a PCR test for travel on a Monday. I went in on Thursday morning and received the result the next day, which was fantastic. Some confusion in regards to how to obtain the actual result for travel, but called and a nurse clarified how to obtain the actual result. Can't speak highly enough of this location and will continue to go when emergency's come up. read more

Visiting Patient First as a result of a friend's ski accident at Liberty Mountain in Pennsylvania (see that review). The staff seems to be very attentive with all the walk-in patients. It's a Sunday night and not very busy so that's a big plus. While waiting at the lobby, it seems as though all walk-in clients have been seen by their nurse/practitioner/doctor rather quickly and no patient has had to wait with us in the lobby for more than four or five minutes. As an added bonus, this facility looks to be brand new and very modern. Nice, clean waiting area, and the staff all seem to be very friendly and courteous. While I can't speak to the medical care or the medical rooms/equipment, I am confident that this place would be my go-to place in the event something happens to result in the need for non-emergency care. They're also open until 10:00pm on a Sunday, so that's pretty nice. read more

Patient First Primary & Urgent Care - Silver Spring - Waiting area. - Urgent Care Near Me - Silver Spring, Maryland