Everything seem to start out well, and the install team was great, but after the installation one of the corners was curved and I asked about this because it hadn't been presented to me at ordering and I wouldn't have selected a curved corner, and Justine told me that this was standard and simply, "sorry it wasn't told to you". It felt like she completely brushed me off. I don't work in the countertop industry so I certainly don't know what the standard is. I think all options need to be presented to a customer so that they can select what they'd like. That's what I expected and thought had occurred. I'm disappointed that this happened and with Justine's response - I hoped for accountability and options to fix it. Instead I was treated like I was silly for not knowing, out of luck because that is the norm, and unimportant because the job was complete and paid for. After pushing back with my frustration, Justine further insulted me by changing her approach and insisting I had been told, that it was done that way because my previous countertops were like that, and asking what I'd want them to do to fix it - as not a countertop expert, I don't know all my options, and she didn't offer any. I asked to learn the process to replace that piece, and she did not address my request. read more