Absolutely love this place! They have tons of options, and we're super helpful in giving me different ideas. I appreciated their quick communication, endless beautiful tile options, and convenient location off the 5. I'd highly recommend using them for any tile needs! read more

Huge and lovely selection of tiles. Many that we had not seen elsewhere. Michelle was tremendous help and is a real designer!

Tyler was very helpful with tile questions. We purchased tiles from several store and this store was by far the most professional and communicative about orders and availability and when the tile arrived for pickup. read more

Tyler is fantastic! His design skills, recommendations and patient disposition make shopping at Surface Concepts so enjoyable. I love the selection and they are constantly adding to their inventory. read more

They have a great selection of materials and Ron has been so helpful supplying samples for countertops. The staff has been friendly and offered assistance while browsing the store. This place is a hidden gem! read more

This store is a great place to look for tile! I give this place 5 stars for the variety of tile they carry. What I can't get over is the customer service. I give that 1 star. I first walked into the store, noticing that a sign on the front door that highly recommends making an appointment. I walked in and no one acknowledged me standing there even though there was someone at the front desk. Then I made an appointment. Still didn't feel welcomed at all. Everyone that worked there just stood or sat around doing absolutely nothing. I went back to the store at my appointment time. I was early and my appointment time had passed. The person I was to see was on the phone the entire time while I stood there waiting and he was visibly upset. I mean really upset! He then shared why he was upset. I didn't care, it wasn't my business. I asked if I should reschedule and he became sarcastic. No apology that he was late but implied I was wrong with my watch. He then spent time with me. I was fine. Then I came back to the store a few hours later and I guess I insulted him because I didn't go with his suggestions. All I said was after bringing it home and looking at it, the color wouldn't work for me. Then later the guy was on the phone screaming very loudly. All the customers just were in disbelief. Afterwards, you can hear a pin drop in the store. I won't repeat what this guy said outloud. That was so unprofessional. Maybe he was just having a bad day but I don't think so. I was told that everyone at the store works together. They definitely don't. Each person has their own section and they don't move from it unless they are helping their own customer. It is totally dysfunctional how this store operates. I felt I could not do business with this store. In case something went wrong, they may not take care of me. read more

Charges for tile they break!!! Several tile came broken either by supplier or during delivery, which i had to pay $75 for the delivery and was not allowed to pickup myself. Receipt says order 10-20% extra as natural tile breaks easy. It doesnt say we are not liable. I paid $10/tile and spent $1200. Asking only for 6 tiles to be replaced or refunded. They said no and wanted to charge me another $75 for another delivery plus cost of the tile!!! They go to Anaheim all the time to pick up. Expectations Supplier broke tile - Surface Concepts should work with their supplier to replace or refund. Alternatively provide me with the contact so I can. Broke on delivery- I paid for a professional delivery and they should refund or replace tile they break! How crazy is this? Tile with flaws - several tiles broke during install due to internal flaws. I was pushing with my hands only when leveling on mortar. Some snapped due to large deep fissures, which is an issue with the tile quality. Again i paid $10/tile for 12x12 limestone which is expensive for limestone . Not marble or something where $10 could be cheap. For the price i expect better quality. read more

Surface Concepts - Building Supplies Near Me - Laguna Hills, California

We had used Surface Concepts for our marble for the fireplace surround in our home ten years ago. This time we were in a bind to find a specific quartz pattern to finish our master bath remodel. I placed a call to Ron Sickel and he gave me all the information. I visited the next day and he helped me TREMENDOUSLY! Ron was able to locate five slabs of quartz, offer an incredible discount, and was able to have to slabs delivered in less than a week. Ron Sickel will help you out any way he can. I love Surface Concepts and would recommend this business to anyone who needs interior slab and tile products! read more

Visited Surface Concepts for the first time searching for unique tile for an accent fireplace wall. Ron was exceptional and recommended a unique selenite material based on his product knowledge, customer-first philosophy and follow up. Without question I would highly recommend Surface Concepts if you are seeking stone, wood or tile to enhance your home. Thank you Ron for your excellent consultation and advice. Also, thank you for all the treats for our King Charles Cavalier, she recommends you too. read more

Stopped in to look at some tile. Walked in and saw two people behind the counter and a total of three others in the show room. Not one of them took the time to ask if we needed help with anything. Of the five people one was with a customer and the others we not. I did see a sign taped up on the door that said appointments are recommended but nothing said it was needed or mandatory. A simple "Hi how are you is there anything we can help you with" would of been great and would of went a long way. We were in the store for 15 minutes with zero help or acknowledgment. If the store was super busy and they were short staffed I would understand but not with 2 customers in it. Customer service still goes a long ways. read more

Surface Concepts did a fantastic job on our kitchen quartz countertops. We had a very large island that required creative thought as to seam location, not only from an aesthetic standpoint but also as a means to avoid needing 3 quartz slabs. All other vendors that came to bid the job told me that I would need 3 slabs; Surface Concepts found a way to achieve the look I wanted with just 2 slabs. Their pricing was very competitive, their installation was top notch, and they were attentive, detail-oriented and very professional on all fronts. I highly recommend them. read more

Professional and polite employees make visiting this incredible place (filled with 1 million possibilities) fun!

Excellent selection and high quality products reasonably priced. Be very careful calculating your quantities because they don't take back natural stone products, unfortunately- not even full banded boxes. Casey was very helpful at first putting together the design. read more

We had a great experience while looking for a quality Quartz Countertop for our rental home. Ron Sickel helped us with the selection of Quartz, and provided us with the installation team. We picked Cambria, and are very satisfied with the installation team. The beauty of the quartz used in countertop and island, and the quality of the fabrication and installation is just outstanding. Additionally, we will have the warranty from Cambria - a US company - in case of any problem. We recommend Surface Concepts for your Countertop needs! read more

We are doing a once-in-a-lifetime level revamp of our home. It's a lot thought and emotion and energy and time. The people at Surface Concepts and the material they provide are helping us make our place even more special to us. I've been aware of Surface Concepts for a long time and tiled a small area 11 years ago. I loved the selection and service. Now, we're redoing every single surface in our home, so I stopped here first. I walked in with a general idea, and Ian showed us around. WOW. Here's what I love: this place is CURATED and relaxed. People who know tile have selected a remarkable collection of materials for a variety of styles of homes and tastes. And, yes, I looked around elsewhere and came back and purchased here. Ian, Tyler, and Ron are fantastic! I didn't get a sales pitch or pressure; I got great advice and wonderful materials. In fact, I priced the same counter at Costco. Surface Concepts' price was better, and the interactions feel more personal. It's also tremendously helpful to see several large slabs in one room to be able to compare and get a better sense of the material. I like this company and these people. read more

Ron guided us through the process of replacing a large countertop on an island. He was courteous and very helpful with quartz selection. The fabrication and installation team did an excellent job and the finish product exceeded our expectations with two quartz slabs joined to create large countertop. Had a few minor hiccups after installation that Ron dealt with right away to resolve. Coming from very picky customers who expect obstacles and high quality, I can absolutely recommend Ron and his installation team. Exceptional outcome and very pleased customer! read more

Surface Concepts - Large quartz countertop - Building Supplies Near Me - Laguna Hills, California

Ron and his team are the best. Quality work by the installers. I highly recommend Surface Concepts to anyone looking to do projects that they can support you on. They have done several jobs for me and all rated a 5 Star review. Thank you Ron and Surface Concepts. read more

I have had the pleasure of working with the talented staff at Surface Concepts on several occasions. They are true designer/artists and have been exceptional at bringing my often ill-explained ideas to life. As an example, I told the very talented Ian that I was a "fleur de lis and toille" kind of girl and he immediately grabbed tile samples that were perfect for my master bathroom. Not only did he select beautiful tile choices, he truly saved the day for me and referred me to a fantastic tile contractor when my previous tile guy totally botched my tile work. (Larry Ricci re-did my entire bathroom tile and shower and is amazing.) Surface Concepts consistently exceeds my expectations and I offer them my highest praise. read more

Ron with Surface Concepts was wonderful to work with. He was fair and flexible in his pricing and very helpful throughout the whole process. He set me up with a great team to fabricate and install my bathroom vanity countertop and shower curb. The guys who cut and installed the stone were perfectionists with their work, lining up the veining of the Quartz with precision at the seams and along the sink cutouts. Their attention to detail made for one beautiful vanity and a very happy customer! read more

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We are going through a remodel and our contractor recommended we come to surface concepts to pick out our tile and slab for our showers and bathrooms. When you walk in here your jaw will drop. There are 1 million tile choices surrounding you and somehow you have to pick something. It's so overwhelming. Well thank GOD we asked Ian for help because he made everything crystal clear and was the hugest help to us. He was so passionate about tile and slabs (lol) and so so SO helpful. We were able to pick out our master and guest shower tile, grout, shower pan, bathroom flooring, and counter tops with his help within an hour or two. He even gave us some great design ideas that we are using and we can't wait to see how amazing it turns out. Seriously if you need to pick out tiling and slabs for your home come here and ask for Ian. You will be so happy you did! Seriously this guy deserves a raise. He was so helpful and his passionate attitude made me so excited about tile as well. read more

Great selection of products and excellent service. Ron Sickel was very knowledgeable and professional and directed us two other vendors to see product as well. Would highly recommend. read more

I recently did a full remodel of my Kitchen, and depending on who you work with, your Kitchen can either turn out great or it can be a disaster. The entire remodel nearly killed me when a few contractors I used didn't do the best job, but then came time for the counter tops and boom - a glimmer of hope. Here comes Ron Sickel, the hero of the day, that not only provided me with excellent service but also fantastic prices for the type of material we wanted. The whole team at Surface, from the ownership all the way to the contractors that put the Quartz in, were fantastic. They treat you like family! The counter tops look great, and hopefully all my guests stare at all the perfection that they bring instead of some of the other things in my kitchen that weren't done perfectly. Trust me, if you pay someone good money and they don't bring their A game you will be disappointed! If you are someone that is handling a remodel by yourself and you don't want to go through the stress of using a bad service, just use Surface and relax because they have you covered. read more

Great Selection! Give yourself plenty of time to really look through all of it. I went in with one design idea and came out with a completely different one. I'm thrilled with it! Ron was very helpful and worked with my budget. Installation went very smoothly. I would certainly go back with another project. read more

So thrilled to have a slab yard and nice tile showroom in South County, without having to drive up to Anaheim for remodel needs. Ian (one of the designers) was super helpful with selection and service. The other staff I met were equally as pleasant and skilled (a couple of them came over to give their opinion). Just note that the slab store is in the front building and the showroom is in the building behind. I didn't see it at first. Great selection of tiles and you can take home samples. Overall great experience! read more

Love this place! Very nice showroom. What sets them apart is their excellent guidance and help as well as great products. Knowledgeable staff . Ian is great. Highly recommended. read more

Wish I could say that I had the same experience as others. We definitely found the store to have an extensive selection, which was great, however the service was less than stellar. Guessing that if you arrive with a contractor you will have better service? Casey assisted us and he was mostly indifferent, never followed thru with a sample we wanted to order and had difficulty with one of the tile orders we placed with them. Had many more surfaces to order for our extensive remodel project, and we went elsewhere for pleasant service. read more

Surface Concepts is a beautiful showroom. Ron was extremely helpful. He was able to answer our questions and guide us through the whole process. We ordered Cambria quartz countertops and we couldn't be happier. read more

So disappointed with their penny wise and pound foolish policies. Not interested in long term customer relations they could've had a long term customer but would rather enforce their strict policies. Will take my business elsewhere. read more

Great selection of high quality products with a wide range of collections to choose from. Ron is extremely helpful, professional and knowledgeable. He went the extra mile in helping me make sure my clients received exactly what they wanted. read more

This is the best tile store south of Tile Row in Anaheim. They have a wide selection to pick from, you may check out samples, normally everything is in stock, and the designers are most helpful. read more

This is the place to go when you want tile and ABOVE excellent service...!!!! I am a Designer/contractor and have used them often. They work on your behalf for quality product, very very knowledgeable sales staff, and go the EXTRA mile to make sure you get what you need. I had a project that was on a very strict time line. Near the end, I needed some special order trim. No problem for them, they gave me a fantastic price, and got it ordered right away. They tracked it for me and when UPS had lost it, they took the initiative to have the manufacturer overnight it another order...since they knew I needed it right away. They are absolutely 5 stars and above! Everyone there is friendly and awesome to work with! read more

I highly recommend this store. They have a wide selection of beautiful quartz and tile and we could not beat their price after comparing with several other facilities. They did a wonderful job of saving us money by being able to buy a 1/2 slab and their installers did a beautiful job. Very friendly and easy to work with. read more

Michelle's service at Surface Concepts has been invaluable to me while decorating my new home. The time, energy, and thoughtfulness she has put into my projects has been extraordinary. The selection at Surface Concepts can't be beat as well. I am so glad I spotted them in their new location. read more

HANDS DOWN....The BEST tile/flooring shop in Orange County. I worked with Michelle, and she was patient, kind, and full of helpful ideas! All of the products that we ordered came In a timely manner. They even helped us, when we were in a pinch, by getting some spare tiles on short notice. Truly the friendliest staff! Highly recommend this store. Our quartz, backsplash, and shower tiles look fabulous. read more

We used Surface Concepts a few yrs ago to redo our kitchen. I was dreading the remodel but Michelle made it so painless. My husband Ben and I told her exactly the colors, style and price range we had and she was so on top of it. She was so creative with great suggestions and never push us. That I really liked b/c so many people in this business don't listen to the customer and they have their own ideas. I would use them again in a heart beat. Remodeling should be a fun time and Michelle did that for us. read more

My contractor and I went there to pick out tile, stone, and hardwood flooring. They were extremely helpful, and when I received the products, and had them installed... everything I purchased there was gorgeous. They have the most beautiful products, and the hardwood flooring is something that I had never seen before. I was hesitant to install a black wooden floor, but they assured me that it would look great, and it does. I would not hesitate to go back there again! read more

Michelle helped me with a huge duplex remodel. She was patient and so helpful. I can't believe they had a sample of everything I liked. Amazing! This place has everything under one roof! Also if you are on a budget, they have an entire room of gorgeous tile that is a better price then the big box stores!!! read more