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    Hunched over pilot squeezing between seats in a small plane

    Customer service is horrible. Example: Arrive for flight after 45 minute commute, find out its cancelled. According to the pilot who was standing there, SurfAir knew weather in Truckee early in the morning was low fog based on the FAA weather report, and the pilot knew the flight was cancelled two hours before, just as member care was texting reminder messages to the passengers confirming the flight was on time. Apparently the FAA forecast indicated low fog hours ahead of time. The pilot said member care does not even monitor whether flights are going or not. They could reroute to Reno, a simple 30 minute drive to Truckee, but that would cost SurfAir more than simply cancelling. I'm cancelling my membership. I left home 75 minutes before the flight, well after flight operations knew it was cancelled, and I only found out out it was cancelled after sitting in an Uber for 45 minutes. None of the passengers had been informed. Now I'm in an Uber home. Glad they are conservative on not flying in questionable weather, but how can there be no communications between flight operations and member care?

    L. M.

    Great people, so convenient, has changed my life as a NorCal-SoCal commuter. Membership team has always been accommodating and for frequent flyers who need flexibility, dues are very reasonable - change fees on commercial flights will cost you much much more and you must also consider all the inconveniences of flying commercial. I consider myself fortunate that the era of club aviation has arrived.

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    3 months ago

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    5 months ago

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    2 years ago

    Incredibly unreliable. Have used for a dozen flights - have yet to have one that's not an hour late. Sometimes 2-3 hours delayed.

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    3 years ago

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    7 years ago

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    2 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    13 years ago

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    7 years ago

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    9 years ago

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    8 years ago

    A great way to fly. Customer service was terrific. Waiting lounges were comfortably equipped and well stocked with snacks and beverages.

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    9 years ago

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    9 years ago

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    9 years ago

    As a incredibly loud Surf Air jet flew right over my house this morning at 7:30, I cursed the sky.

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    8 years ago

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    12 years ago

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    9 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Surf Air

    Review Highlights - Surf Air

    Such a nice change from the hassles of the LAX experience (parking, TSA lines, etc.).

    Mentioned in 5 reviews

    Read more highlights

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