We booked a flight from Boca Raton, Florida to Traverse City, Michigan for four members of our family to visit our son during family weekend at his high school. We chose to fly privately due to the time constraints at both ends. We had a short window to depart after our two youngest finished school in order to arrive for the special concert in which our son was performing. We had numerous emails and promises/guarantees of quality service.
We were scheduled to leave at 3:15PM sharp! At approximately 1:30 the plane due to take us had a mechanical problem. A second, smaller and clearly inferior plane was offered (no discount offered until requested and then a very minor amount far less than should have been quoted). We had no choice, so reluctantly agreed. At 3:00 PM that plane suddenly had a mechanical problem and we were told "Too bad, either go the next day (entirely missing our son's performance), or pay an extra $5,000 for a larger plane that would get us there in time. WE HAD NO CHOICE , SO UNDER PROTEST, AGREED. After signing a revised contract the plane suddenly could not be relocated for several hours. Consequently we paid $5,000 above our original contract to arrive too late to hear our son's concert.
A few days later, we requested the $5,000 premium be returned. Still waiting. If you fly privately, use an operator that has access to a fleet of planes or if they are strictly a charter operator like quantum Jets, don't utilize the famous "bait and switch" technique. read more