Arranging for taxi pickups is a pain sometimes. The LA area is full of car service options, but…read moreall of them were ridiculously expensive and not flexible with time. Flat Rate happened to be the only company in a pinch I spoke with who could afford to pick me up at the time I wanted, charge me less than $100 for the distance, and take credit card. A quick call from another airport to their dispatcher sealed my reservation and off they went. I landed in LAX after flying the horrendous US Airways (http://www.yelp.com/biz/us-airways-tempe) my driver was on time and called me as soon as I landed. I made one major with US Airways, which was checking in my luggage. The luggage took 45 minutes to arrive to baggage claim and in the midst of it all, my driver Jorge was patient the entire time. Many apologies later I found myself on the inside of what appeared to be a black town car. There was a couple of bottles of water and snacks that were deemed "complimentary" by Jorge. I decided to pass and leave it for his next set of customers. I was told he was late for his other appointments due to my snafu and so he sped down the highway from LAX to KTown (#1). And as promised, credit card was accepted and charged for $75 (ugh!) for the total distance. Though it was pricier than what I would've liked, it was no less a premium for the alternative (public transit anyone? No car rental for me that night). Would I use these folks again? Definitely. Would it help to bring a friend for the ride next time? I'd reckon so. __________ (#1) I know what you're thinking. Can it. Actually, I don't. But can it anyway.

The ladies were overdue to reconnect. Marriage, moving, careers...we needed to get together for…read moresome girl-time. We all enjoy wine, and since Temecula is closest to West LA, we decided to go there, catch up, have lunch, some wine and some laughs. I found Cliff at LTS (formerly HWB) Tours through Craigslist. His prices are very reasonable and he was easy to work with. Saturday, August 28th, he arrived 5 mins early (perfect!) at my house in W. LA, and wisked us off to Temecula in his Black Limo 10 passenger airconditioned van. I've hired drivers/vans before and I liked this van because all seats, were captains chairs instead of benches. Cliff was pleasant and a safe driver, and I've got to hand it to ANY man that is willing to put up with 8 wine-drinking-ladies for an entire day. Only four stars because his navigational computer could use an update, we had to turn around a couple of times. At the last winery (Long Shadow ROCKS!) we were having so much fun, Cliff agreed to let us stay longer, and we agreed to pay for the additional 2 hours. On the way home, he even dropped the girls off at each of their homes because they'd had too much wine to drive home from my place. We look forward to utilizing this service again in the future, especially if we plan to enjoy a cocktail or vino.

I got picked up all the airport on time and taken to my destination at a great price.read more

My family and I are beyond happy of how you saved our wedding day. After a last minute…read morecancellation, We were able to have our fairytale wedding and it couldn't have been possible without Jennifer's help. We really appreciate and are grateful for AMG Lux Transport, for taking care of us as customers and not just for the transaction. Thank you for exceptional service and prompt responses to our inquiry. And our driver, Palmer, was very professional, respectful, and very understanding! He was very patient and helpful with us despite making him wait while I searched for my lost ring in the hotel. Thank you for making our day special and for taking great care of us. And by the way, your vehicle was so luxurious! Everyone loved the sprinter and it was super comfortable and top of the line.

Very friendly and accommodating. Did not actually use their service only because it was not in our…read morebudget however, that being said, very friendly and tried to help us when we were in a bind. Will use them next chance we get.

Best car service I've ever had! Used it for my client's…read morepre-arranged pick up from LAX to Pacific Palicades - driver was on time, car class upgrade for free (BMW 7 for the price of sedan) Great company to work with!!! Promised me corporate rate discount for a future transfers!

Their service is top notch. My dad's driver took very good care of my father. And he took the…read moreextra effort to let me know the status of the pick-up and drop-off. He didn't need to, but he went that extra mile, to assure me that my father was picked up at the airport and dropped off at his destination safely. To the driver: My father enjoyed himself, and wants to use your service again when he returns to the airport. Thank you very much!

So my friends and I decided to rent a stretch Hummer for some trashy, ironic Halloween fun. We…read morefound USA Limo, agreed on an all-inclusive price, and booked our Hummer. He said that it might be nice to include a few extra dollars for the driver at the end of the evening. Unfortunately, when the driver showed up, he tried to charge our card for $150 tip on top of our price. He basically held us hostage until we agreed to pay him out at the end of the night. When we called to get someone on the phone, there was no one available. The following Monday morning, we called our original contact, who was no help at all. He said we should not have paid the driver. He also did not make good on the situation at all. Overall, a fun night with a HUGE BUZZKILL at the beginning. I will never rent from this company again.

Reading the limo rental reviews, I was very concerned about having a disaster, or at the least,…read moregetting hit with hidden fees. USA Regency was completely professional all the way through the process and delivered an exceptional experience for my party of 11. The limo itself was a beautiful Cadillac stretch, with so much room! I expected to be cramped but we had enough room for several more people. Everyone was SO IMPRESSED with the ride. Very cool. Our driver was friendly and professional. He dressed as expected and drove that 3-axle beast with great skill. I booked with Ron, who was extremely informative and patient with me, as I obsessed a little about everything going smoothly. The contract was emailed to me ahead of time and clearly spelled out all costs and fees. There were no surprises, except positive ones. Ron also worked with me to get the cost down to my price range and competitive with some other quotes I had received. I would definitely use USA Regency again.

This is the third time I've decided to not use the Burbank Bus in the past 3yrs. Below is a…read moredetailed list of what's been done to me in the past year: Driver L: I asked for the ramp & I was refused. Instead, she forced me to stretch my legs and strain myself to get on the bus. Then she said see I knew you could do it. I have severe mobility issues, a history of falling, and an access disable bus card. It doesn't matter to them. On several occasions this driver has watched me get up, once I do, the driver hits the brakes and I get slammed into the pole/handhold. Finally, 99% of the time this driver pulls up too far from the curb, loading & unloading. All drivers cater to the people taking the train in to Burbank then bussing it to their job. The drivers wait for said working class until 5 minutes passed takeoff time. But they won't wait for me. On several occasions they have left me even though I wave my hand for them to wait. Additionally, all but 1 driver pretend not to see me then at the last minute pull over, same for dropping me off, going past my stop. All of them ask me where I'm going but no one else. They also don't wait for me to sit down. And when I board the working class or non-disabled sit in the priority handicap seats; not offering me a seat & the driver says nothing either. Also, I've been asked to get off the back which is street level not curb level so their working class can load in the front. There are 2 passengers that continually harass me once I load by rubbing & touching themselves. Driver L told me last week that their passengers can do whatever they want to me as long as they say nothing; but one passenger did called me a terrorist. Driver J: has yelled at me, passed me by, stop 2 feet from the curb loading & unloading but not to anyone else. He refuses to let me sit after I tap my card. Driver C & L stop the bus at my stop then as soon as I stand, grab my bags, & start to walk up the aisle they put the bus in motion almost causing me to fall. I have called & called the switchboard but nothing happens but fallout. Why am I treated this way? I don't work, I'm retired I am homeless I am a senior All of the above is discrimation [reported] as they choose who they're nice, too!!

I love Burbank bus clean convenient fast and the drivers are really nice would recommend!read more

Very disappointing…read more When I signed up, they said they track all flights. Seemed ok....then one day I Arrived at LAX from a flight from overseas that was 1 hour late....no driver. Called them up...and then ONLY they dispatched someone and overall I had to wait an hour. Why did I pay all this money? Should have just done Uber. Should have learned my lesson there. Going to the airport on another day.... I had a flight delay. Called to check in with the car service who was scheduled to get me and they said sorry...car is on the way. I asked "Don't you track and reschedule -- and they said no. Nope. Too bad. And so they fully charged me for a car I didn't need and wouldn't remove the gratuity I had on the card. So weird -- they said basically "So what." Just seemed like I was dealing with jerks who literally didn't care and had my credit card number to do whatever they wanted. Ugh. . I feel duped and taken advantage of. So please do not use this service. Use VIP or any of the others that listen and actually serve the client. If you do decide to use this service -- DO NOT automatically add a 15% gratuity on a credit card. Just do all cash so you don't get screwed.

They did a perfect job for my wedding! The limo was clean, air-conditioned, and it arrived early to…read morethe hotel to take us to the church for the ceremony. The driver was really nice as well, and made sure we were comfortable and well taken care of.