Had a great buying experience of my Palisade Calligraphy and now a great experience with the service department. Made an appointment for regular 20K service and two recalls. I received a text with a video attached from the mechanic working on my car. He pointed out the work in progress and advised the car would be completed and ready for pick-up within the hour. I took a peek at the service bays and everything as clean and organized. And special thanks to my Service Advisor Chris. You certainly earned my continued business. Thanks so much! read more

I've have never been to a dealership that spent so much time making us comfortable and answering what seemed like a million questions! There was absolutely no pressure put on us and we were shown at least 3-4 different vehicles. Our trade-in was seamless. With all the "bells and whistles" we were also given a personal tutorial of what every feature is and how it works! We were given an excellent deal and we couldn't be happier with our selection! Thank you for alleviating fears, answering all our questions and taking the stress out of new car buying!! read more

Suresky Hyundai - Hyundai Santa Cruz - Car Dealers Near Me - Goshen, New York

Traded in my lease here and my excellent credit has since been destroyed. Recieved a surprise 2k bill from HMF after signing the deal months later for mileage difference which dinged my credit. Went in today and they told me they dont have information on the car I turned in as in the miles to calculate the actual number on the spot. So its up to the customer to investigate why you underpaid HMF. Came in with 7k left with a car recieve 2k hidden bill down the line. BAD BUSINESS. My last hyundai good job guys 800 score down to 680. HMF and dealership blame each other. read more

The old adage is that car salesman are really snake oil salesman. To prove this point to be true, travel to this location. A deal was verbally agreed to and then withdrawn so they can get a quick deal with someone else. You lost my business and trust but I ended getting a better deal from your competition. read more

It's very disappointing to schedule a service for a recall, make arrangements to drop your vehicle to get to said service appointment and be told that they do not have the part and have known and are not sure when they will get said part. If all of this was known then why did you have me come in when you could have just called me when you have the part? I was then told that is the plan as the part is being shipped out two at a time to every dealership and that I am on a waitlist. Again, why was this not explained all prior to me scheduling and even showing up. If anything use one or the two parts you are sent on me and cancel the other one for the week ahead of their visit. read more

Late last month, Hyundai issued a safety recall, number 283/292. The paperwork states that the recall will be performed at no charge and details that failure to complete the repair can increase the risk of injury. The closest dealer is Suresky Hyundai, and although I experienced a less-than-satisfactory interaction in the past, I figured I would give them another try; they can't mess up all the time. I made an appointment and brought in the vehicle to address the safety hazard. I needed a rental, and after waiting for over an hour before (which seems excessive), I received the loaner. While waiting, I was told that I needed an alignment and was shown a photo that depicted the current state of the vehicle. I asked the price; it seemed reasonable because I honestly knew it was needed, so I agreed to the alignment. After I left Suresky Hyundai, I received another phone call. This call was to inform me about the brakes in the rear section of the vehicle. I was informed by John that the rear brakes were metal on metal and that it was not safe for me to drive in that condition. When I initially went into the shop, I had my child and my mother with me. So now, when we were talking about the brakes, John was honing in on safety. When I declined, stating I only brought in the vehicle for the safety recall and that although I was getting the alignment, I had no intentions of doing the brakes, John went on to mention that Suresky Hyundai had loan options. Now, telling me about the loan options raised a red flag because this had to be serious if he was going to these lengths to ensure that the brakes were changed. Apprehensive at first, I thought, why would someone lie about something so serious? So, I agreed to changing the brakes. Now not only did I have to pay for brakes, I had to pay for labor as well. Going in for a recall, I walked out spending close to $800.00, which leaves me feeling very uncomfortable. For one, I feel as if, since I am a woman, I was being taken advantage of because I was not as versed in vehicles, and two, because I had my child and mother, safety was emphasized even more. If you are going to this dealer for anything, please ensure you are with someone who is knowledgeable in all aspects of vehicles; otherwise, they will try to take advantage of another potential customer. If you are in the Hudson Valley, there is another dealership further in Warwick (Dodge) that provides much better services with a flair for honesty. Shortly after I sent off my email to the company Alex, General Manager at Suresky Hyundai told me that I should not longer use their location and I should take my vehicle to another location. (Feel free to reach out if you would like to see the email.) read more

Their service department is a bunch of liars and try to sell you on services you do not need. I had two tires replaced with an all wheel alignment two weeks before a scheduled oil change. They told me it critical to get another alignment. They also try to get out honoring their warranty. read more

Thanks to manager Ben Glick for doing the right thing and reimbursing me fully for my repairs. Thanks to Armond and Matt for being such clowns and making this possible. read more

Suresky Hyundai - I filed a consumer fraud complaint with the state attorney general. - Car Dealers Near Me - Goshen, New York

wasn't thrilled to have to replace my 12V battery 3 weeks into my certified pre owned purchased at their dealership, but service was great and the best part was ROBERT & JIMMY - each of whom shuttled me back/forth to the mall so I could pass the time there rather than at the service center. Shout out to both of them!! Wonderful people and excellent service. Thank you. read more

It would be nice if they actually believed in their own product and actually took care of their customers. You have people running around here because that catch on fire and you would care less.. read more

Over price on labor $900 for labor that should have only taken a hour and half. Had new engine put in and in less then 6 hours after picking up my vehicle the check engine light went on. Will never use there SERVICE DEPARTMENT AGAIN read more

Run from them... I brought my Hyundai in for routine service under warrantee, I came with a service dog was greater in the usual manor, was given my paperwork and proceeded to go into the waiting area with my dog. Well shortly thereafter I was told that my car was there too early in mileage and if I wanted service I would have to pay for it. I checked with the mileage requirements and was actually late in performing the service. So I promptly left, I went back to my old dealer and they did the service without complaints nor expense and could not understand why the suresky group had a problem. Don't give these folks your business I could only imagine how they handle sales...RUN read more

Brought my 24-year-old son to buy his first car. Jahnny was extremely helpful and patient. My son has high functioning autism and Jahnny took the time to explain everything to him. There was no pressure to purchase. The experience made my son feel at ease, and he is very happy with his Kona. Time will tell about the service department but I can't say enough positive things about the sales and finance end. read more

Went in to see a palisade 2025 & 2026. The 2025 calligraphy night edition had an incentive of $6250.off msrp test drove with my brother. When I said to the salesman Jahnny that I was interested in purchasing he went to his manager and his manager said they could not sell the car because of a recall safety issue so why did you let us test drive it. Then they proceeded to try and sell me the 2026 palisades limited hybrid But numbers were way off and I wanted the 2025. Stay away go somewhere else deceptive sales. by the way no one seems to know about this issue on recall safety and there is a recall but not on all models and if it's a problem why isn't it fixed. Smh read more

We visited Suresky Hyundai on a Saturday afternoon, intending only to look at a couple of Tucson models I had seen on their website that weren't available near our home on the Hudson River. We planned to browse, with no intention of driving home in a new car. Within minutes of walking around the lot, we were greeted by a salesperson, Joe Alston. I'll admit, I'm not usually a fan of car salespeople, based on past experiences. With Joe, however, a relaxed mood kinda clicked right away upon introduction. Without going into every detail, the 2026 models I saw online weren't immediately available, but Joe showed us the 2025s, which were essentially the same. They weren't our preferred color, but we were able to take one for a test drive, taking turns behind the wheel. Joe excelled at making us feel comfortable and familiar with the vehicle during the test drive. When we returned, I noticed the XRT model in my wife's desired color and pointed it out. She originally preferred the other trim primarily because of the rims. Joe informed us that if we qualified, we could get the 2025 with 0% interest. My wife's response was, "For 0% interest, I can learn to love those rims!" Joe got the keys and showed us the car. Then, we checked our credit. We qualified for 0% and proceeded to the paperwork. Joe was also incredibly helpful in dealing with a rather underqualified person from our insurance company. He kept them on task while also ensuring all the important details, some of which we hadn't considered, were covered. Moving on to the finance officer, whose name I unfortunately don't recall, everything went smoothly. He clearly explained all the available add-ons without being overly pushy. After that, we went to the delivery area where another employee, whose name also escapes me, explained the vehicle's basic features. His process and thorough explanation of the features we weren't familiar with were outstanding. He was patient, answered all our questions, and ensured my wife felt completely confident driving the car off the lot. My wife has been driving the vehicle for three weeks now and loves it. We both appreciate the sleek design of the display center and how it doesn't protrude above the dashboard like in many other vehicles. She's also very pleased with her choice of the XRT trim, especially with two grandsons aged 4 and 6. The seats and interior are definitely kid-friendly and easy to clean. In conclusion, my wife and I highly recommend the Hyundai Tucson XRT, and especially Suresky Hyundai, to anyone. Ed & Kim Doyle read more

I visited Suresky's office & I noticed two full sized roaches in the background of the female window clerk. I was so grossed out that I had to retract my statement of needing service on my car. Suresky used to be my top favorite dealership but between services & cleanliness, it seems they're stopped stopped caring about quality in general. read more

Suresky was an amazing place to do business with. Everyone we dealt with was very helpful, especially the young man Vivian who was knowledgeable, pleasant and extremely helpful. He was never pushy or overbearing which was great. Buying a car can always be a little stressful but having an idea of what you want before you go and working with a business that wants to help you find "that vehicle" really helps. Again, great professional service and staff. read more

Salesman didn't show me the ins and outs of all the features. It wasn't communicated to me that the finance department charged me $275 to transfer registration when it really only costs $60 in NY to do that. And it took 5 weeks for the registration to come in the mail which is already expiring since it didn't come until the month it expires. Now I have to pay $98 to register it myself. read more

My car had 12,000 miles and Chris said I need new tires. They think I was born yesterday??? I got rid of the car. Suresky is the worse

The worst dealership I have ever dealt with. I do not recommend Suresky at all whatsoever. RUN! The manager Alex M. is a rude person and doesn't ever answer his calls. Says call me Monday I call Monday and no answer to calls or email. Poor communication and no one knows what's going on you can tell they have issues relaying messages and not keeping everyone in the loop. Like all the other reviews, I agree do not purchase a vehicle at this place. Go elsewhere, anywhere but here. I have no idea what the owner was thinking hiring that manager - everyone needs to be retrained on customer service. read more

Amazing, accommodating, and friendly staff. Did everything they could to ensure a fast and easy transition into my new truck. Cannot recommend them enough for your next vehicle. read more

We were traveling and we were in need of a Hyundai dealer. This dealership Suresky Hyundai and the people we had the pleasure of dealing with were amazing at every step of our service journey. Rae D. who was our service advisor took us through every step of our service needs with precision and accuracy Made the whole customer experience outstanding from start to finish. When we were to pick up our vehicle. Brian V. assisted us after hours and was extremely helpful. With Brian's step by step instructions --where to find the vehicle and our keys complete with pictures via email--this long journey back to get our vehicle after service was completed could not have been easier thanks to his customer service expertise and attention to detail. Bryan V and Rae D. thank you for your patience compassion and amazing customer service. Keep up the great work. read more

Brought my Hyandai Tucson in for windshield replacement. After picking up my vehicle, I noticed the heads up display was not centered and half the view was cut off. I let the technician know, he said " I can see it" I let him know he was taller than I and I couldn't see it. He preceded to say " well I can see it, theres no adjustment. I should raise the seat, etc" next the service manager Chris comes out checks the same and basically doubles down with the other rude technician. Btw, it's 90 degrees outside and they don't offer to bring the car into the AC bay, they leave me outside in the heat. While they are playing around saying I don't think there is an adjustment for this. I asked if it's on the dash if it can be adjusted "oh no, we would have to take the whole dashboard apart!" At that point I said, never mind I'll drive the car for a few days and let you know on Monday. Well today is Monday and a coworker of mine looked up HUD for Hyundai Tucson and found directions on You Tube! I went out to the car and made the simple adjustment through the settings on the dash! How does two techs and one is the service supervisor not know this! They were unprofessional, Rude and made me feel like an idiot! The quintessential definition of Gaslighting! If they don't know there is a simple setting how do I trust them to repair or do preventative maintenance on my car? Customer service person in charge also was extremely defensive and dismissive. Worst experience ever. Customers should never be treated this way. read more

They are the worst dealership in Orange County. My car is under warranty for some reason the front collision system stopped working. They said I hit something but I did not hit anything. There's not a mark on the bumper and not a scratch on the car, but they said I hit something so I have to pay for it. The service managers are arrogant and do not talk to you with common sense. Then the real way they get you is they charge you $285 diagnostics fees for something that should've been covered with a service contract. Don't ever buy a car here. I've bought three and they have now screwed me for the last time. Again they are the worst dealer in Orange County New York do not buy a car or get a car service read more

I had been car shopping for a long time before stopping by Suresky Hyundai. I was looking for a decent used car at a wide spread of dealerships. During my search I visited two Hyundai dealerships, and Suresky Hyundai was the best one I visited by far! I worked with Suzan and Gabriel, they were so attentive and honest. It was refreshing to work with them both, compared to my other experiences at other dealership. They restored my faith in car-sales people lol, because after the week I had, I was disappointed and tired of the games. No bait and switch, pleasant sales personnel and up to date inventory. read more

My husband had told me he wanted to get the rain guards on his windows on the car and his one windshield wiper wasn't working this car was bought in August 24 the rain guards installed was 290.00 bucks then they charged us again to look at the wiper told us 700.00 bucks to fix then they told us we needed tire rotation and a wheel alignment cabin air filter I can buy one 10 dollars Walmart I said no all but the rain guards husband went to pick the car up they charged him 495.00dollars .209.00 just to look at the wiper mind you they didn't do anything with it because they gave us some bs that how much it would cost fix 700.00 no they didn't touch or fix it took the car to autozone the guy open the hood and fixed it one screw with a screw driver problem solved . The window guards they only put the two front ones on they come in as a twin pack where are the other two window rain guards these two they put on are just peel n stick one I know that's how come but wow 290.00 for only two is crazy I'll never go back after this .. I we should've known better then to use them for this because when we did the first oil change my husband took it to an oil change place the oil light was left on my husband called service department the guy on the phone wasn't to nice after tell my husband what to do he said yo him that's why you should've gotten the oil change here this was couple of months ago the top part was 4/2/25 I'll drive by but never again . They should have told to bend over for good fill in the blanks read more

I had purchase my Hyuandai accent from Suresky & Son. I have had four safety recalls on the vehicle. I am now having problems with Suresky & Son repairing the safety recalls. Suresky & Son is expensive and terrible. read more

I have a 2023 Genesis G80. My navigation system failed and my local dealer in Miami told me that I had to update it myself. I spoke to USA customer care and they told me to get it updated from Suresky when I got to NY 2 weeks later. The update failed snd my Service Advisor, Bridget, contacted Genesis and was given permission to replace the whole Head Unit which cover's navigation and radio. It works very well now. I want to give a shout out to Bridget, Kate, and Rob who showed me how to do everything I needed to know. They did GREAT!! As you can see, I am pleased with the service I received. 5 Stars! read more

If you happen to buy a Hyundai, do not go to this dealership for services! I made the mistake of purchasing my Palisade not knowing that I'd be stuck doing business with this particular dealership. (Sure there are further one's, but you will have to sit & wait because they don't offer shuttle services beyond a few miles so the closest location, you're stuck with) I've experienced nothing but canceled appointments in which I made directly through bluelink & not only poor customer service but poor quality of service. I made an appointment because my car was jerking. Had I known to use the proper term (the transmission is slipping) I would have gotten out of paying the diagnostic fee. I paid it and was told since I have high mileage that I need to get my throttle body serviced. Needless to say, the car never stopped jerking and shaking. I made yet another appointment for the exact issue. Yep, my appointment got rescheduled again, the day before. I finally went in for my appointment for both the transmission & my driver's seat being loose. I noticed that a nut & bold wiggled it's way out and was on the mat. $200 diagnostic fee! I was told the transmission would be covered but I needed an entire new seat! Are you kidding me? Just replace the nut and bolt!!! After all, you're charging me $200 for the diagnostic fee. That's the least you could have done! I was told by a service representative that it wouldn't do any good. Sir, you're NOT a mechanic! My car was leaking antifreeze. A mechanic pointed that out during new brakes installation. $200 diagnostic fee revealed a rock hit the Radiator & the entire thing had to be replaced whatttt? Good luck getting a loaner vehicle because although they say they offer it, even if you qualify for it, there won't be any available. At least to match your vehicle to accommodate your family size. Bottom line; if you get a Hyundai, get a ride to a better dealership for your services. Schedule them directly through that particular dealership if you can to avoid being canceled & rescheduled at their discretion. Avoid having Shawn as your service representative as he is both sarcastic, condescending and makes it very clear that he doesn't want to do anything to help you! read more

Suresky is a dealership that doesn't actually want to sell cars. I arrived on a Saturday morning to look at Kona EVs. I spent 20 minutes kicking the tires on the Konas. It should have been obvious I was interested in that particular model, as I examined window stickers, peered in, scoured out, yet not a single person comes by to help. Not a single person even says hello or makes eye contact. I get back home, and I get onto Hyundai's website. I request a test drive for a Kona EV Ultimate late in the afternoon. Not more than 15 minutes later, I get a call from Deena, the internet sales manager, asking to confirm the time I wanted. I told her I could get there in 20 minutes, but mentioned that I had just returned from her dealership, stared at Konas for 20 minutes, and never received as much as eye contact from anyone. I got a sheepish "Sorry about that." I arrived back at Suresky 20 minutes after the call. I see a Kona EV Limited out front, which I figured was for someone else, as I (believe I) had requested an Ultimate. Angello, a sales manager, came to assist. Turns out the Limited was for my test drive. I ask if we could swap that out for an Ultimate, which he does, but which takes extra time. After the test drive, I indicate I could be interested in a lease. Angello promises he'd send lease numbers based on various down payments and trade ins, though he couldn't give me exact numbers until I brought the car I was trading in for review. He promised me I'd have the model lease numbers either Saturday afternoon or Monday morning. Angello never sent those numbers. In anticipation of negotiations, I researched prices and the models Suresky had on its lot. It turns out, of the nine Kona EV Ultimate models Suresky has on the lot, all but ONE has been on the lot at least 100 days, and the one hasn't has been on the lot 80 days. While a complete exposition of how car dealerships operating is beyond this review, most car dealerships take out loans to purchase cars on their lot. Like other loans, dealerships pay interest on those loans. At around 60 or 90 days, inventory gets stale, and the interest they pay on those loans makes keeping the car on the lot uneconomical. Suresky has not one stale Kona Ultimate EV on the lot, but eight or nine. Nevertheless, they are OVERpricing these models, tacking on an additional $1,000 fee due to "market conditions." For stale inventory, that is just silly. I come back today to bring in my car for review. A quick note about it: I bought it from a dealership that disclosed it was returned under California's lemon laws. California has lax lemon laws, and cars can be returned for not much reason at all. My current car was returned because it allegedly pulled right. That's correctable by an alignment and, indeed, the car does not pull right. (I suspect what happened was that the person who bought the car hugged the left lane, and lane keep assist did its job, and the person who returned the car wasn't smart enough to figure that out.) Notably, I have the paperwork showing this. Angello said they wouldn't even consider it as a trade in. Why? Because, per Angello, they'd have a tough time selling it they'd have to make a call or two to get rid of it. Talk about lazy. My vehicle is the highest trim available and has about half the miles of a car of its year would suggest. (It's two years old, with 15k.) The lowest trim with twice the miles of my car WITH a return on title is selling for 50k, far more than they'd offer me for a trade in. They appear to just be lazy. So, no. Suresky has no desire to sell cars. Go somewhere else. UPDATE: Suresky responded on Google, but not here. They note that the damage is listed as severe on Carfax. Carfax lists the title as "Branded/Lemon." It does not describe the genesis of the issue. Again, Suresky failed to inquire at all. Additionally, Suresky fails to deny that they were lazy by not attempting to make calls, and fails to deny that the service BEFORE I brought in the trade in was atrocious. They're merely trying to deflect from their bad customer service. read more

This place is way over price for their services. They charged me $200 dollars for a diagnosis fee on top of that I believe when it was found out that I had a bad engine that could have been the result of something they did wrong. They took my oil change receipt out of my glove department, which I always saved. Something had me feel real skeptical about this place and I had a bad feeling. I would definitely stay away from them. Do not get any work done by them at all. If you have a hometown local mechanic that can be trusted is best to go with them or another Hyundai Workshop. read more

Worst experience ever!!! I am a repeat customer but after this experience would never go back!! My wife and I were in last week with our daughter looking for a vehicle for her. Our salesman was Jay. Very nice and knowledgeable. Took car for a test drive. Then my daughter wanted to go back to look at the car again. Made appointment with Jay. When we arrived, we were told Jay was with another customer and he would be with us shortly. Then a different salesman gave us the key to take car for a test drive. After that the different salesman took us to his desk and clearly was not nearly as knowledgeable and gave us different information about the price and availability of the car. He couldn't even answer a simple question about the model we were interested in if it had heated seats! Then he took a phone call while we were sitting at his desk. So rude. Can I ask you why the dealership bothers making appointments with a salesman if he cannot keep the appointment???? Waste of time. The dealership nor our salesman Jay who we had the appointment with never even had the decency to call and apologize. Update. So only after posting this review, my wife received a phone call from our original salesman Jay. He stated that he was unaware he had an appointment with us even though they called that morning to confirm??? He said it was unfair to bash the dealership. Are you kidding? Whose fault is it then? Again it was only after posting this review he contacted us. He saw us in the dealership and Jay knew my daughter was just in a very bad car accident and we were shopping for a replacement vehicle for her. Absolutely disgusting how we are being treated. My daughter left the dealership extremely upset which then upset my wife and I. They take absolutely no responsibility for their mistakes. read more

I helped my mother-in-law get a Hyundai Tucson from Suresky Hyundai. We had a great experience working with Matt Canella who was very efficient and flexible with pricing and structure. The delivery of the vehicle was the best I have ever seen from how prompt they were and the extra time they spent with my mother-in-law so she understand the great easy to use technology in the car. The Dealership itself is beautiful and looks like is has a great culture. Thank you Matt for giving us such a great experience. read more

Unfortunately I do not think there is a minus 10 rating for this dealership and the horrific, unprofessional, confrontational approach that is used by Suresky personnel. I have heard from multiple coworkers about this and their experience with Suresky but I purchased a car there anyway, really run the other way I promise you that if you buy a car there and it needs service you most probably will have an issue and will definitely ruin your experience as a new car buyer. I can't for the life of me figure out how they have remained in business but my guess is they ride off the back of Jeep, Chrysler and Hyundai as those products are good. Take my word save yourself the aggravation and find another dealer read more

I highly recommend Anthony Cannella as a salesman along with Janet from finance They were both excellent and very well informed with their positions If you are looking for a new or new to you vehicle please go to suresky in Goshen and ask for Anthony in sales read more

The salesperson we saw was very friendly, and the test drive was nice, but when it came down to numbers, they were way over market price, and then we got the usual "let me talk to my manager" routine. When that started, I was ready to leave, but my husband was patiently waiting for the "better" numbers. They came back way too high, and I told him to "walk away." We did and came home and found exactly what we wanted at a great price with no haggling. read more

This dealer is terrible. They're service dept is pathetic. I call to schedule appointment and they don't pick up. There is no where to sit due to Covid. Facilities really run down and old. People don't seem to know what one hand is doing from the other. How do they not answer the phone in service? Was transferred there and it rang and rang then it hung up on me. Called back and some guy took my number and said he would run there and have them call me back. Run there? What is this 1960? I will never buy a Hyundai be cause I have to service it here. Healey Bros is much better but it's far from my home. Suresky mgmt needs to wake up. read more

Different vehicle delivered than originally pictured and promised. A small chip on the side of the car (unfortunately noticed after delivery was completed). The car had a letter missing from the logo on the back - was told that this would be ordered for me ASAP, - it's been a month, and still nothing. Any attempt to get in touch with a manager resulted in failure. Was asked to leave a name and phone number, never got a call back. It's been a month and my temp license plate is expired, - no update as to when I'll have the permanent plates. Can't drive my car with confidence of not being pulled over for expired temp license plate. No answers. Avoid this place. Update: Finally got manager Michel to call me back. When I asked to be provided with the address of the DMV my information was sent to for processing as I wanted to take matters into my own hands and contact the DMV myself, he said he will give me a call back. Guess what - no call back. When trying to call, he isn't available. Terrible service. Please avoid. read more

To meet customer service was terrible. I was not seen as a customer and I felt very dissatisfied my vehicle graphics, but they made me wait over a month before they did anything and then they refused to give me my vehicle when it was done when all the money was there. They made me wait for the vehicle more than a day. read more

Over a month ago my grandson took his 2013 Hyundai because the break lights were not working and the wiring in the trunk caught on fire. It's now been over a month and countless calls have been made and the service reps never answer phone when he's calling from his phone. During visits to inquire as to when the repair could be done... he was told to tell the police when he's stopped that the shop is waiting for the part. in addition he's very frustrated about the non-response and the inept rudeness of the service advisor "Kate" as well as someone named John or Joe. After several attempts to get answers he finally gave them a piece of his mind. This week I also called and was told initially that Kate was not available. The initial call was at 9:00 in morning and by 2:00 no one had returned my call. Soooo I called again and asked for a manager and the email address because once again they were trying to say Kate was not available. Mind you the set-up in the office service desk they are all sitting next to each other. After threatening to file a complaint I was finally transferred to Kate who was dismissibe, condescending and very rude. She eventually decided to tell me that I can call or check Hyundai corporate about the back order. I am done and will find out who the service manager is and the owner and make them aware of how customers are treated. It is unacceptable and I am going to blast them on every platform. read more