I had SureGuard installed all 18 windows and a patio door 19 years ago, in 2001, in my Arcadia house, when my child was just born in that house. Rick and his installer came to my house for quotation and also signed the contract with me, with a life time warranty for their windows. I never expected to use that warranty until 19 years later, when my child is already in college and i decided to move back to my house, after renting my house to some tenants for several years. These tenants really messed up with the house and almost half of the windows could not be opened or closed. The locks were broken and hardware inside the up-and-down windows are broken so these windows can not be opened and some can not be locked. Also many screens in the windows were in bad shape that when i tried to remove them to clean and replace the screen, the screen frame broke. The worst thing is that it seems like someone really know which window was broken and can not be locked and can be accessed from outside yard, so my house was constantly being broken in and things were stolen when no one was at home. I guess these thefts are insiders who really knew how to take advantage of the broken windows. I decided to take a chance and called SureGuard in July 2020. To my very surprise, this company still exists after this 19 years. And even surprisingly, it is Rick who picked up the phone. He asked me to text him the original contract (luckily I still have it) and honored my warranty. He and his technician came to my house to evaluate the windows, ordered the hardwares to fix them, and also replaced the screens for free, even to replaced my patio door for free after they found the hardware for that door is too difficult to get after this many years. The waiting time is a little longer than I expected. I had called several times for the installer to come after the hardware has arrived in their factory, but it had been 2 weeks and the installer was still busy. Then on the day that the installer was supposed to come, his truck was broken and I had complained to Rick that it was too hot in my house when we can not open windows, and Rick came to my house and fixed the windows by himself. I am very thankful for his help and empathy. Overall I am impressed by their integrity in treating customers and honoring their contract. I did not expect that 19-year-old contract is still honored and I am grateful that they did beyond they already committed, being both professional and caring for their customers. As for the quality of the windows, they still work beautifully after these 19 years, blocking the heat waves and seal the bugs out. I heard that their new windows may not use the same good material as they used 19 years ago, that might be the result of the market price competitions. The only shortcoming is that you have to keep calling them to follow up with your order and installation time, maybe because now they are too busy. I would highly recommend this business with their current management team. I wish this business can last for many years to come and keep its good tradition. read more

I should say up front that I only know the Sureguard owner Rick from the purchase, installation, and service of his product. I am not writing this because he is a friend or acquaintance. Sureguard installed a beautiful set of windows and 4 sliding doors in my two story home in 2006 and they have worked great for the past 12 years. Unfortunately in that time one of the doors lock mechanism broke IN THE LOCKED POSITION due to very frequent use. I dug out the paperwork for the doors and thought I would call Rick and see if they happened to have any of that version still in stock hoping that I could purchase one for my door.... not really sure how I would get the door open to access the removal screws. When I told Rick the problem he immediately said he had an improved replacement and would stop by on his way home from work and install it for me!!.... 12 years after the original installation. He came to the house as he said and was I ever happy..... in the locked position I had no idea how to repair it even with the new lock set in my hand. Rick knows his product inside and out and was able to quickly remove and repair the door. He is very interested in making sure that his customers are satisfied with the installation and the product. You can't go wrong with him or his product. Bill Erickson read more

Recently moved into a new house that had the cheap aluminum sliding windows. Not only could you feel the cold air coming through at night and hot sun in the day, you could hear every car as it drove by. We spent several months looking and meeting with different companies. We found them to be pushy and not very informative, not to mention expensive. I noticed they all pushed brands that were on the other end of the country, felt this would be an issue if there was ever a warranty claim. Enter Rick, we found him to be professional, straight forward and extremely knowledgeable. His prices were excellent and he uses a local company Anamar to make the windows, they use cardinal glass the same as the brands costing 3x more, I like that there local and can provide service should we ever need it. Rick also uses an excellent team of installers with tons of experience it became clear they are top notch, in fact installed 7 windows in less than 3 hours. Excellent experience, A+ read more

We had six windows replaced in 2008. The work was done quickly, and professionally. They made a big difference to our home. Now, six years later, they still look magnificent. Recently, I called them to see if I could get some screens replaced. A couple had broken, not because of quality but because of some poor handling on our part. Rick didn't ask any questions, came by to pick up our screens and had them done the next day -- no charge. I even asked if they could make up some screens for some other windows we have that they didn't put in. He took those, too and made up new ones -- again, no charge. I highly recommend this company not only for their quality, custom workmanship, but also for exceptional customer service. Rick gave me his personal cell number to make sure he could take care of us. I had him measure for some new french doors. I have no doubt these will come back quality for us as well. Will post back with update later. read more

Rick is dishonest. He promised 10 -12 times over a period of 7 months to come fix my window and never showed up. He kept promising but never kept his word. He would not answer my calls and not return my calls for months. He has a silver tongue. Watch out for that! He has no ethics. He's teaching his son "the business". That's poor parenting to show how to be deceptive and lie to people and get away with it. Whether it's warranty or a paid service call, he isn't going to show up but will keep making appointments and betray your trust. It seems to be a sport to him. String people along and see how long they will be gullible. Rick, if you ever ask "what is the world is coming to", look in a mirror. You are disgusting. I still have faith that a person must keep their word and have good ethics. Your kind will prosper while preying on innocent people. The rest of us will avoid you and warn others. read more

Got my window done and it looks great. It was a pleasure working with Jason at Safeguard Windows. Before I found Safeguard I was dealing with a few other window repair guys in the area. They all seemed disinterested in my job, maybe because it was just a small job. I only had one window to replace and it's on the 2nd floor. I actually had one guy came out to measure my window and then disappeared, didn't answer my calls after that. Safeguard didn't care if my job was small. They took it seriously and did a wonderful job. I was pleasantly surprised to find out they actually custom made my window. The other guys said they have to order it. I guess that's why Safeguard could give me such a great price and they did such a great job. I'm so glad I found them. 5 star product and service!! read more

These guys are great. We had received a number of quotes at at the last minute my wife found these guys on Craigslist. Rick, the owner came down on a Saturday and did the measure up, quoted a great price and said the windows would be ready in 2-3 weeks, which they were. Hector the installer was excellent. He worked diligently through the entire day to complete the installation. He was very thorough and cared about the job he was doing. He has 19 years experience installing windows and it showed. He knew what he was doing and his care was obvious. After he was done installing he went around the entire house wiping off any marks from the factory and did a thorough clean up from where he had worked. My wife and I couldn't be happier with the quality of the product or the service. read more

I had a hard time looking for a replacement for a broken sliding glass window. Home depot was not able to help because I cannot provide them the maker of the glass window. So don't go there unless you know who made your window. Anyway, I searched online and found Sureguard Windows upon typing the letters and numbers I saw on a label. I called the company's phone number and Rick answered and told me to bring it to his shop and he'll get it repaired . I got there and twenty minutes later my glass window was fixed as good as the original. HONEST and OUTSTANDING customer service!! Thank you very much, Rick! God bless.. read more

I had a patio door and screen installed by Richard, the owner of Sureguard windows. At the time of the order i was told that all Doors and windows came with a lifetime warranty which i thought included screens since they came with the door.. i am now having problems with the screen patio door. It keeps coming off the track. I contacted Rich and now he says that screens are not covered under the warranty. He wants to charge me $100.00 to send somebody to fix the problem. This is a rip off. I will be informing BBB and contractors licensing Board about his dealings. SK Wadhwani Costa Mesa, CA. read more

Only needed glass replacement on one window. And 2 screens re done. I thought it would be impossible to find someone on the 4th of July weekend that would be able to do it. However Sureguard windows came through for me. A great place Sureguard has recently relocated to a giant production facility in Montebello, but even with the larger facilities they went out of their way for my emergency. Less than an half hour after bringing in my window frame and screen I was done and on my way home. And I doubt that any others could ever come close to the price. Awesome experience! Thanks again Rick read more

EXCELLENT, OUTSTANDING, EXCEEDED EVERY EXPECTATION. Our windows came when promised and were so affordable! The new windows and frames were beautifully installed by Hector. He took his time and left our place spotless when he was finished installing. The windows totally elevate our space! I will recommend Rick and his team every chance I get! His customer service cannot be beat. It's so refreshing to work with a company that provides excellent service from start to finish! A 10/10, five star experience. read more

I made a yelp account just to write this company a review. Rick is the best, I talked to him on the phone and he was able to come out to our property the same day to take measurement and give me a quote, which was very reasonable for the amazing quality. Custom made my windows and installed all in the same week. Jose and Rick the installation guy also did a great job very clean weather proofing, looked beautiful. Highly recommend Sureguard Windows Inc. Defiantly my new go to window company. read more

Richard and his team installed some windows for me several years ago and just recently we had an issue with one of the windows not latching properly. I called and Richard and he was out himself to fix the issue the next day! Now that is customer service, Not only were they professional and did the job well when originally installed- but to still treat customers this well years later- is very impressive. Thank you Richard for the professionalism and great service! read more

Awesome! Purchased windows for my entire house almost two years ago and Rick and his crew came in and did a fantastic job! His price was outstanding and so was the service. Its been almost two years now and I re-contact Rick to see if he can replace a window that we accidentally broke, he knocked it out immediately and we couldn't be happier. Thanks Rick, job well done! I do and will continue to recommend his services. read more

Rick came over, measured my three sliding doors and 7 windows, and two days later they came and installed them all in a very professional and organized manner. I am 100% satisfied with their work and recommend SureGaurd Windows (a family owned and operated company) to those who want a pleasant experience changing their windows and doors. THEY DO CARE ABOUT THEIR CUSTOMER. Thanks Rick. Moe Tabesh read more

I had my windows installed last year by Sureguard Windows and this year I had a problem with my sliding glass door. After a couple of calls Rick came found the problem immediately and reassured me that the sane installer would come out to fix it and sure enough he did! This is one happy customer and they don't forget the little guy after they install them. Thank you, Rick and Sureguard !! Maria W. read more

Believe it or not, I give 0 star rating if I could This company may use Sureguard or Universal Window Product. I received a letter from their debtor claiming Jeremy failed to appear in summon while owning $60000 to Acer Industrial Ltd. We can't trust these kinds of father and son business. They may take your money and run away immediately. For them, dishonest is very common thing to overlook. read more

I have used Sureguard twice. Best prices I could find and Rick is great to work with. Friendly, knowledgable, not pushy and professional. I love it that when I call he picks up the phone! I had a slight issue on an install for a rental. Just called Rick and he came out. The tennet remarked "He was on time and very professional and quick." Awesome prices, awesome service, highly recommend! read more

NO they haven't gone out of business. We purchased all house windows and patio door in 2008. No problems until this morning a door handle gave out after 10 years of service. I called in. The owner asked me to send a photo of the problem. After ten minutes he called saying, they had the part and it was no charge to get it replaced. Great (no questions asked) service. read more