I was disappointed in their customer service. I tried returning some items and the sales person said that she could only credit the return on the credit card used. That credit card was my husband's, and I did not have the card with me. She then pushed the gift card on me. I declined, and said I would be back with my husband. A different sales associate processed our return when we came back. She said that the return can be put on any credit card. When I told her that another associate said it had to be returned on the initial card, she said that was not true. So I really didn't need to make a second trip to return my items. What a waste of my time. read more

I went into the Costa Mesa store a couple days after Christmas looking for a gift. I asked the associate Greg where I could find any dish towels that would be on sale. All he said was, "Back in the corner". He didn't point to any corner. I thought maybe he was just busy with something else but he wasn't. ....I found the towels on my own but ended up choosing other things. I brought the two items back up to the counter to Greg so I could purchase them. I asked Gregg if they had any cute Sur La Table gift boxes so I could present them as a gift. He said no. That was it. There was no conversation and absolutely zero customer service. So I went on to ask if there were any cute handle bags with tissue. He said yes and gave me one handle bag. But then I reminded him that I needed two of them please. Keep in mind that I am continuing to be very polite when asking. This interaction was very strange on his part. He was not busy or distracted. It was a deliberate rudeness. I then realized he didn't provide the tissue paper and I knew that would not go over very well if I asked for that. But I asked for the tissue paper...again..nicely. He grabbed the tissue paper with is whole hand and shoved it into the bag. I really did not know what to do. I just said thank you and left. So ya, only one star because of Greg. I really do not know how he was hired. read more

I love this store and am a loyal customer to the brand but unfortunately like the other recent reviewers have already stated, something is terribly wrong with the current employee at the register who is supposed to be offering "customer service." Extremely rude, giving off they don't want to be there and acting like you're giving them so much trouble when you just need a basic transaction processed. I wanted to stay and shop but that negativity made me want to run for the hills, which I did... maybe she needs a self-awareness training or put her in the back to stock shelves instead. Their cooking classes are hit or miss, it really depends on the chef and the cuisine. Jessica is professional and thorough as an instructor! read more

Bought an expensive knife there a few years ago, they offered me free knife sharpening for life. But when I took it for its first free sharpening they said they no longer honor that. I guess I just it was just a sales trick by a desperate company with poor customer service. read more

Did a Thai cooking class with a group of friends. The food was good, but you don't really learn to cook. Everything is prepared for you so all you do is just cook it. Food was good, but you stand up for basically two hours. And they don't provide much to drink with the food, only small cups of water. They do give you a break - to shop in the store. Overall an ok experience for our group but not sure I need to do this again. read more

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We had a great time cooking and eating! Debbie/Debra is a great teacher/chef and made everything we did very clear and lots of fun We took a rustic Italian class on Sunday in Costa Mesa Learned a lot! Food was delicious Everyone had a good time and we will definitely do this again read more

DO NOT ORDER ONLINE! If the item is lost, they will give you the run around! I odered online on Nov30 for a set of knives as a Christmas present for a girlfriend. It indicated that the item was delivered but but my girlfriend did not receive it. I called customer service and filed a claim on UPS. UPS went to investigate and close the case as Lost. I called customer service and they can't do anything. They asked me to wait for another 48 hours for management to reply to me, it is now December 13. They don't have an option for someone to sign it upon delivery and they don't have any other options available to guarantee that the recipient will receive the item so again do not order online if you do do it at your risk because they will give you a runaround, I don't see any positive result on this investigation. read more

This review is mostly for the cooking class date night from Paris with love and a little bit of the actual store itself. My wife and I took this class thinking it would be a romantic cooking class but it was anything but. For starters you're split into groups of 4 when you get there. I'm all for making friends and meeting new people but "from date night with love" didn't lead me to believe it would be group date night. The recipe was split up into several steps and each step could easily be done by one person let alone 4. Basically you spend the entire time awkwardly deciding if you or the new people you've never met for date night are going to do any actual cooking. The instructor was really nice to my wife and I but several people were scolded or reprimanded intensely. Felt like Hell's Kitchen for a minute there. The portions were crazy for the cost of the class. We went there expecting to have dinner not appetizers that you have to awkwardly distribute between 4 people. YOU WILL LEAVE HUNGRY so eat before or have plans after. Wouldn't recommend a class again with all of this On another note despite the class the store has its own issues. Firstly the class has an awkward 15 min break halfway where they want you to go walk around the store and shop. Felt very Disney buy more stuff spend more money. You get a 10% coupon for store items each when you take the class only good for the night. When I checked out I asked the register clerk if I could use both of our coupons. He said no. I asked well can I do two different sales and use a coupon for each sale since there are two of us and two coupons. He said it wouldn't impact the final total. Obviously basic mathematics is not a strong suit here. What's the point of having a date night, giving out a coupon to each person but then they can only use one? Very scam like. In all I would definitely not categorize this experience as a Date night OR an experience with any love. The chef was nice to us and the mustard sauce was good which is the only reason for 2 stars read more

If espresso is your thing, this is the place to buy your machine. Purchased a Jura speciality coffee machine and Manager, Camille, Sales person Char,and lovely MaryAnn kindly assisted with speciality buttons. These ladies know their products. If you shop at South Coast Plaza, then you know there are three competing retailers that can sell you product. But it is the tender loving care that Sur La Table gives that makes you want to spread the word of their kindness. So whether it's a jar spatula or a highly intuitive espresso machine, give these ladies an opportunity to help you. read more

Do you like cooking? Would you and your spouse, gf/bf, or date want to learn how to cook on a date night? I personally enjoy cooking! I just don't like washing all the dishes. Imagine learning to cook at a very nice setup at a place like Sur La Tabla. Nice, right? Well, this Date Night wasn't as enjoyable as the group would've liked. First deal breaker was no alcohol. A date night with no alcohol? Don't get me wrong if this was learning how to cook a great lunch, hey my expectation is not set on having alcohol with my meal. But we're talking about date night cooking surf and turf. Steak and shrimp, y'all. We couldn't even drink wine we brought. No wine, No alcohol, no bueno. Next on your date...you tell your date that they can't sit down because there's no chairs. Hey, I'm not lazy and I know you don't cook sitting down but there is cooking time/down time that couples would like to take a seat. Add to that, the experience felt very rushed. It's hard to have a great experience when you feel like you're not welcome to enjoy yourself. The actual instruction for cooking was good. There wasn't much of an effort to really get to know and interact with the guests that were there to learn, cook, interact and have an unforgettable experience. There was one intermission where they let us out into the store. Ultimately, it felt like One big product placement commercial. We have this lemon squeezer over there. We have this grater on aisle so and so. My gf and our friends were really bummed about the this whole experience. I wouldn't recommend this cooking class. We have been to another cooking in Santa Ana and had a wonderful time. So, we had something to compare this to and we were so disappointed with this class. read more

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Mikayla was amazing and made returning and exchanging an online order very very easy!

SLT stores in itself are a fantastic store to visit however; the cost of their cookware seems to lack in quality. Twice I've purchased sets and with each, the nonstick skillets begin to peel and bubble slightly over a year. This is a shame considering the cost you pay for the cookware sets. Return policy is limited - may just stick with another brand that won't wear out in a little over a year. Customer service is fantastic and store is always clean. read more

I would not purchase ANYTHING that you don't intend to use within 30 days. I purchased a silicon popcorn popper. It was over 3 months before I used it & the silicon ripped at a seam the first time I used it. It was clearly defective. Hilda, didn't know how to look up my purchase so asked Camille. Both were dismissive & rude. When it was clear that they couldn't help I asked for the store mgr. Camille walked to the back of the store & quickly returned saying Mgr couldn't help me. Mgrs. office is off site so Camille didn't even ask. Sur La Table should stand behind products that are defective. read more

I give this store a 1 for customer service. That's why I like buying from Williams and Sonoma. Unfortunately they don't have any stock of what I needed. Amy... you should not really be front facing with the customer. I was waiting standing close to your counter and the way that you talked to the lady before me was very rude. You repeated yourself that was very condescending. Then I wanted to be courteous and wait for my turn and you help the people who were behind me or came after me. When I am right in front of you. You offered NO pardon or oh my mistake... I really hope you get some training on how to speak and deal with people. I'm going to give you the benefit of the doubt that maybe it was a bad day for you or maybe you're challenged today. read more

I took a cooking class here and came out hungry and disappointed. You have to SHARE ingredients with multiple people. If I am paying $100 why do I have to share rice and herbs? You should be able to cook a portion for yourself. Talking about portions they are teeny tiny you'll come out hungry in the end....would NOT recommend unless you like wasting money read more

LOOK ON GOOGLE AND YELP. only responds to "5 stars" doesn't care about the real issue. My girlfriend and I decided to try out this cooking class for a new date night idea as we both enjoy good food. The idea of a cooking class had a lot of potential, however throughout the night there were a few things that were misleading & a bit frustrating. When we arrived early (as instructed) there were no guidance as where to sign in or where to wait. At 7, we were told to grab a name tag and go behind a cutting board. We started the class and realized that it really wasn't a couples cooking class, more of a group cooking class. We had 1 lemon between 4 people to zest. 3 zucchini between 4 people to slice. 2 shallots between 4 people that we cut in half so we could all do something. The only thing we all got that was our own was a knife. The instructor told us that there was an issue with their delivery (Instacart) and the wrong pasta was delivered. Not a big deal, but not only was the pasta wrong but some of the ingredients were missing and to top it off, the dough he prepared didn't rise at all. During the actual cooking, he missed multiple directions, someone in the class even asked if what we prepared needed to be added and he said "oh, oh yeah go ahead and add that too". There were about 12 scallops (3 of them broken) to share between 4 people. The dessert was half asked at best. Instead of injecting the chocolate (Nutella) into the pastry, he just decided to slap it on top. The dinner was at best a 2 out of 5. The kitchen staff was useless... they just did dishes and looked miserable as if they didn't even want to be there. LOOK the potential is there but whoever runs it, seriously needs to look into how things are being ran there. I'd like to give it another shot but most likely won't use this company again. read more

a delightful time it is every time I take a class here. It is a small interactive class ranging from 4-10 people. Book your classes early, as popular menus get filled up often. Check daily thought, because at rare times, classes that didn't get filled will be discounted. Summer however, is often busy as they have popular cooking camps for youth. I have taken about 5 classes here now and look forward to coming back again. My only con is that they do offer discounts for booking the next class, but pressure you to book it right away as the coupon expires the end of the day of the currently class you're taking. read more

The problem with this location is the way they do the registers and the line. There is no formal queue so it's just sloppy and makes it feel like it's longer than it actually is. I find it discouraging when I'm there and it makes me want to not buy things, so this is just bad design and the owners should fix it for their own benefit. I'm sure they lose sales because of it. The second problem is they don't differentiate a register for customer service or even online pick up, so you are completely discouraged from ordering online because you're still going to have to wait in this annoying slow line. And, transactions at a higher end kitchen place like this can be long. People are returning things, they have questions, they have something that might be broken, etc. So if you just want to pick something up quickly, you're waiting in this potentially long line, and because there is not an online pickup area, they are probably losing sales because people who want a quick pickup will shop elsewhere. I absolutely will order from a different competing store simply because of this. As for the products, it's not a particularly large store, but they have cool kitchen items, so I can't knock them there. But, I shop there less than I would normally if there was a more efficient purchasing experience. read more

I'm posting this review on behalf of my mother-in-law who had the unpleasant experience of visiting this location. She went in looking for a bread knife and was greeted by a very rude and unfriendly associate. After the associate asked her what she was looking for she looked her up and down and then said let me guess you want a cheap one. After showing her where the bread knives were, my mother-in-law looked at them, turned around and walked out. It's pretty ridiculous that the sales associate would make that kind of assumption. If that's the type of people you hire, we will never shop in any of your locations ever again. read more

Thank you Mary Ann for excellent service. She was very informative about pots and pans. Her personality was beyond reproach- superb. She was knowledgeable about how to care for "how to clean and care for kitchen ware." Thanks for taking the time and sharing your knowledge with us. Charlie and Bette P.s. thank you for your excellent coffee treat! read more

It doesn't seem to matter which Sur La Table location you visit, they are all the same. Rude and obnoxious people working at them! We came in early during the month of December to look at all the Christmas products in the store. We walked in and instantly heard extremely loud yelling coming from the back of the store. We looked around, puzzled; who and why would there be such loud yelling in a cooking store?! As we made our way through the store, we got closer to the back where the cooking classes are held. There was a class in session and the teacher of the class was literally yelling about the food they were making. It was so loud, it was ear shattering! We couldn't even hold a conversation amongst ourselves while we were in the store. All you could hear was a woman screaming about buttercream! Absolutely obnoxious! There is no way I could ever take a cooking class here if you are being "taught" to cook food by way of screamo lady! Unbelievable!!! To top off this shopping experience, no matter where we went in the store, we were somehow in the way of the employees stocking shelves. We were followed all through the store by people stocking shelves or rearranging shelves. They would stop one foot behind us and start messing with items on the shelves. They gave us very little personal space. It was very odd! Left the store empty handed and will most likely not be back to this store! read more

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I took the bread class paid 99! To not have my own dough, I've taken classes other places and always provide us with own dough! I was so disappointed!! There were 2 students in our group that had never taken a class so I let them do most of the handling the dough! I brushed! Butter in pan!! I was in that class ! That had the bugs in raisins!! I felt bad for the chef!! Because at one point he caught my disappointment!! So I changed my tune ! Acting like I was enjoying!! It was really ridiculous!! Having to share !! I wanted to walk out In the beginning of class when I realized we had to share ! Between four people!! Then when I seen bugs!! And 2 in my group felt the same!! Hate to say it but! We were ripped off!!! For being a high end mall!! South coast plaza ! Which store is in!! You would think we would get to experience making our own dough!! And everyone handling the dough ! & bugs!! I threw away the one piece you get from each bread! I didn't bother with the cinnamon & raisin! I took it to work and threw it in the trash!! During class chef offered if anyone one wanted to take one of the doughs he could put in baggie , think it was dough we prepared at end of class, I was like no thanks and someone asked if no one takes dough what do they do with it!! I think they reuse!!! So when we found bugs!! They had dough to replace made!! So when I left class !! I thought ugh how many hands kneaded that dough!! Ugh!! I was turned off from get go!! Someone in my group coughed in their hand!!! And kneaded dough!! Ugh!! Refund please!!! I didn't want to give a review but I think people should be aware !! I would have been better off!! Doing a u-tube video!! The chef was nice but the whole experience awful!! read more

Such a FUN and unique experience! 10/10 with Debbie as she was our chef/instructor for the night. We made a delicious Italian cooking with arugula salad, chicken and risotto. Debbie was personable and has a lot of knowledge on culinary! Dont quite remember what the name of the dessert was but wow it was delicious! Highly recommend to do as a date night or even night out with friends or family. My husband and I will be back very soon! read more

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yes always good ! Great Service and love looking and striving to buy cute gadgets and check out the latest things in the world of fabulous ideas in cooking!! Great selections are an inspiration! read more

Updating my review to acknowledge the store owner, Michelle responded to my 7/2/2018 review on 11/14/2018. I appreciate the acknowledgement and apology for my less than stellar experience. read more

Delena is very helpful. Great selection of pots and pans here and the sales are great too.

I love Sur La Table. I took my first cooking class here last month for my birthday and it was a wonderful experience. I took a Paris in Spring Class where we made, Pan Seared Salmon, a Sweet Pea Souffle, Asparagus and a Citron Mousse for Dessert. I loved taking the class! Chef Maggie was so patient, informative, positive and precise. I really learned and conquered my fear of cooking fish because of this class. We had the opportunity to eat the food after we were done cooking and I was in heaven - it all tasted amazing. The kitchen is state of the art and clean. They even had freshly baked Lemon Scones waiting for us when we got to class that morning. I will definitely be back to take some more classes. Also, the selection of items in the store is top notch. They have every gourmet item that you can think of - every Epicurean should have these items in their kitchen. read more

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This review is for the cooking class that I went to earlier this year in February. I went on a double date here for a pasta cooking introduction class, and we were so happy to be able to get situated in a group all together (usually they will pair you in groups of 4). The menu set for the night was Egg Ravioli with Truffle Sauce, Papadelle w/ Bolognese, and Blood Orange Hazelnut Fennel Salad. Each of us were able to have a role in making each part of the dish. We were given unfortunately a false start in the beginning, where we may have been given too much flour in the beginning to make our dough for the pasta and we had to wait for the moderators to create a new dough for us while our party was the last to finish in the group. Luckily for this class, we were able to continue moving on with other parts of our dish, learning what changes can be made in flavors, textures and preparation for our dish and working together as a group to make something we all enjoy. The place itself prior to the start of the class sends a digital copy of the dish recipe and each component as to how much should be prepared, what adjustments should be made and so forth. It'll be a while again until I do another cooking class here, but it's taught me how attentive to detail I can be in cooking future dishes as well as how to have fun in cooking as well. read more

Sur La Table - Kitchen Supplies Near Me - Costa Mesa, California

Went in to return an online purchase today. 5 people standing behind the register and no one wanted to help because it was a return. They kept pushing for the next associate to assist. An older woman reluctantly stepped forward with a massive attitude. Not sure how Sur La Table trains their employees, but dealing with returns are a norm for a retail store. We wanted to return a pan that was way too big for a smaller size. However, with all the unhelpful employees, we will take our business somewhere else. read more

My wife and I go to these cooking classes and absolute love them! The chefs teaching the classes are incredible and it's just a fun class. Expensive but well worth it! read more

In general, cooking-related stores tend to be high end and quite expensive, at least for premium brands' cookware and knives. Once these pricy purchases have been made (or gained from a registry), only careless handling prevents them from being passed on to the next generation. After several visits and online orders, I generally prefer Sur la Table to its nearest rival, Williams Sonoma, and here is why. The store at South Coast Plaza is rightfully a flagship location and one of its perks is a large kitchen and prep area in the back to facilitate their intriguing cooking classes (although when I left yesterday someone caused a major smoke out back there). What I like most is the relative ease one can park below and access the shop conveniently located near similar competitors including Elm West, Pottery Barn and Williams Sonoma. The inviting facade invokes a Normandy theme and the prevalence of French brands on display, such as Le Cruset and Staub provides a colorful celebration of cast iron, heirloom-quality pots, pans, Dutch ovens and skillets. Need kitchen gadgets and unusual tools like an oyster shucker, pastry cutting wheel, or pocket thermometer? It's all here, and then some. Sure, if you nickel and dime shop online you may find lower prices, or even score a slightly marred All-Clad or Le Cruset item at Marshall's, but I guarantee this store has what you need in pristine condition, or else it can be ordered to your specifications. So far my encounters with the employees have all been friendly and helpful, so that's a consistent observation. Additionally, the store is well organized and very clean, so brightly lit benefits the colorful nature of modern kitchens and accessories. Do I think $85-105 is too much to pay for an apron? Yes. However, $300 or less for a state of the art toaster oven is right in the ball park, and like their fine selection of espresso machines, demonstrations before buying justifies the list prices. Still building up the ultimate kitchen, as needed, I think this store has what I want. I am also fond of looking at the two closeout sections for good deals. read more

Sur La Table - Deruta-style stoneware plates and table settings. - Kitchen Supplies Near Me - Costa Mesa, California

I made the mistake again to try to buy from Sur La Table online because I do like to visit and make purchases directly at the store, employees are very helpful I was told in the past that they have price matching I have just bought an espresso coffee machine (less than 24 hours ago) and I found out today that at Macy's the price was 100 dollars less expensive. I called their customer service to have either the price matched, or the purchase canceled I was told that they would do neither, and the problem is that I did not pay attention to their policy since as written in the "condition" of my purchase, I should have payed attention to the fact that the item was going to be shipped directly from the manufacturer and so they cannot cancel or match the price. In summary it was my mistake for not paying attention to the rules of the purchase. I agree with them, shame on me for trusting them, but never anymore read more

LIP Service NOT Customer Service!! I ordered some dishware online a few minutes before their customer service phone line opened. I used Paypal for payment and immediately realized after I confirmed my PayPal that it was going to ship to my own address rather than allow me to add a shipping address to the order. This was a gift and I wanted it sent to a family member. I called the customer (no)service line and the person told me that it was being processed and that I could not change it. I responded that it was Sunday and there was no way it was already being processed as I had just ordered it 5 minutes ago. I was told that my option was to change it thru UPS and have it re-routed but it could not be changed. It was obvious at that point that there was no customer service and they are just reading a script. I asked for a supervisor to call me back and was told I would receive a call within 24 hours. I am still waiting for that call..... I called back the next day and had to wait 35 minutes before someone came on the line. Again, I was told there was no way to change the order even though it had not shipped yet and that once I received an email stating it had been shipped, I could re-route it with UPS. A few days later I received that email with a tracking number. After getting on the UPS website and going thru the steps to re-route, the charge to do so was going to be more than the cost of the items (approximately $80), so, decided it would be best to let it come to me instead. Now, here I am 4 days later on Christmas day and when I look at the tracking link, it still says the label has been created but there is still no movement on the actual shipping. I will NEVER use this company again and I hope others will learn from my experience that their service is horrible. Perhaps someone in management will finally figure out that they are losing lots of business. I wish I had read all of the negative reviews before I purchased. And, apparently, you can only return by going to one of their stores which are nowhere near where I live. What a joke. Lesson sadly learned. read more

Exceptional customer service even when they are busy! All the items I have purchase are high quality and the staff is knowledge of their products. read more

My actual rating would be zero. I received an online order broken. I tried calling customer service 3 times to get a replacement and never got through. I even called one of the stores and was told I had to call customer service. I filled out a detailed form on their website and only received an automated message back that I would be contacted in 2 days. I don't live near a store. I ended up calling my credit card company and made a complaint. The charge was taken off my statement. I would not recommend giving them your business. read more

I purchased the Sur La Table 8x8 baking pan. Before I used it I put it in the dishwasher. It came out with a very sticking coating all over it. I tried to clean it but the sticking coating would not come off. I took it to the store where I bought it. The sales person said it was not returnavble because in the ONLINE description it states it isn't dishwasher safe. But there was nothing on the package that states that. The other products (made of the same material) at the store do not state it either . Who buys a product at a store and then checks the online description to find out about the product? really bad customer service. read more

This was such a fun and fantastic experience! I learned so many extra tidbits aside from the recipe we were focusing on. I would highly recommend! read more

Do NOT work with this company on purchasing electronic gift cards. Their backend system/software is "broken" and it is taking forever (3+ days) to receive the virtual gift card you bought On top of this, their customer service/call center is miserable and rude. Complete waste of time and money read more

Cooking Class- I had taken a cooking class here a few years ago B.C. (Before covid) and it was great! The instructor got to know us, engaged each person and there was plenty of ingredients and things to learn in the kitchen. (The class lasted about two hours). Recently my partner and I took this cooking class again and unfortunately we did not experience the same thing. The class started promptly and we were just thrown in. (This is advertised as a "fun date night") we didn't come to actually learn to cook things (although that is a bonus), we came to have a fun experience as a couple. We had to share ALL our ingredients with another couple and trade off cutting vegetables or seasoning chicken. The class was done in under an hour we were given our food (very small portions) and then said goodbye to. We buy these classes once a year for family and friends. This was very disappointing. For how expensive these classes are and supposedly paying for a semi private cooking class they gave us a subpar experience. We will not be buying these classes again. read more

Great selection! Whenever I'm in the mall I make a point to stop by and always end up purchasing at least one high quality, unique item. From balsam clove hand lotion made in the USA to cute "woodland creatures" cookie cutters. And it always smells great with the cooking classes taking place there. Such a welcoming and warm feeling at Sur La Table read more

Sur La Table - Kitchen Supplies Near Me - Costa Mesa, California