This is a follow up visit. I took my BMW back to have a blemish in the paint repaired. J.R. and staff could not have been any more pleasant. They kept my car over night to do the repair. I got my car back when it was promised and I have to tell you. Not only did the repair the blemish, they rubbed out the whole car. It just looks spectacular. This place is just the best. read more

On the first day I was to head off to work, I had to get my car fixed instead as my car was scraped at the left rear over the weekend. My family found Supreme Collision when doing a search and was impressed with the reviews. On a Saturday after hours expecting to get the voice message for their hours during the week, much to my surprise a nice lady picked up when I called and gave me the information. I drove there on Monday morning and Dee Ann at the front was super nice and made me feel at ease. The owner JR attended to my car right away to assess the damages and even pointed out additional damage I had missed. Dee Ann was so kind to work me into their busy schedule so that I wouldn't have to come again. Then, JR drove me to get a rental car in the meantime. I have never experienced a more superb business-client relationship. They made me feel at home and taken care of despite the stress of the situation. I highly recommend without hesitation that everyone bring their vehicles here. read more

The car was brought into the shop for bodywork. Body work repair for the 1st visit was incomplete. We were asked to return for a repair on the initial work. The second repair was also incomplete. No one had checked if the work if it was properly done before giving us the car. We had to call and make another appointment for a third repair on a small body work. The third repair was completed. Car was extremely dirty at the time of pick up. There was no phone call for follow up during my drop off or pick up. We had a terrible experience with the shop including the job on the car. Provided that the body work was a small job, they did not demonstrate good work ethic/professionalism/skills. It was an inconvenience, which did not need to occur. We recommend the shop to be more attentive to future jobs. Double check the completed job prior to contacting the customer for pick up. We also recommend that you do wash the car upon return to owner. read more

This was the most and utmost horrific experience that I have experienced with an auto body shop The owner is rude and obnoxious individual I took my car there five times and they still could not fix it right. I would never recommend this auto body shop to anybody. Do not take your car to them !! They don't even deserve a one star !!!!! read more

Unfortunately I needed the services of JR and his team again. Fortunately, JR and the team did an amazing job. Daily updates, daily pictures, personal service, and an owner WHO CARES! Its hard to find GREAT customer service these days- but that is what you get at Supreme. I ONLY allow my vehicles to be touched at Supreme. He is a one stop experience with most major insurance adjusters on site as well as Enterprise rental cars. Thanks to JR another GREAT JOB read more

JR and the Supreme team went beyond my expectations when repairing my car from an auto accident. The personal attention and professionalism was excellent and above any other auto repair shop I have dealt with. And my car looks as good as new! Quality work! read more

The business owner J.R. reached out to me a few days after my review and set up a meeting. Within a weeks time I was in the shop for the installation of the mounting bracket that was needed for my car. I dealt directly with him and my car was in and out in about an hour. J.R. was nothing but professional he addressed issue and took responsibility for his Management's shortcomings. I will be using Supreme Auto in the future. read more

Would never return here. Geico recommended this place and it took from 1/29/18 till 2/14/18 to get the job poorly done. The owner was rude and arrogantly dismissive. We were told the car would be ready multiple times and when the owner's wife tried to figure out when the car would be officially completed they argued about what date to tell us, which was still wrong. Completely incompetent workers had to fix a minor scuff on the bumper 3 times, because they couldn't get the paint and custom striping correct. They had to replace the light bezels because they scratched and broke the original ones. Plus the sideview mirrors were adjusted all out of whack and now the a/c no longer works so I have to take the car to the Mini dealership as we refuse to to return to supreme collision. This is all very frustrating since the car is a brand new JCW collectable mini cooper that we just got. -Mac Withers read more

We don't expect to use a collision repair shop very often, but when we do, it will most definitely be supreme auto collision. We took our vehicle in for a small repair ... a fender bender in a parking lot. The staff were amazing from the moment we filed the claim with insurance. Our car was returned in the promised time frame and looked like a brand new vehicle. We later discovered that they took care of small little maintenance items that were not part of the repair. We could not be more pleased with the decision to do business with Supreme. read more

Supreme Collision - Body Shops Near Me - Naples, Florida

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Car was brought in for a fender repair. Fender was replaced. Bumper and fender were painted along with door. Except... the wrong color. Too much metal flake was added and the color was way off. Now the entire side of the car has to be painted along with the hood. All of this over a small dent in the fender. This totally is going to devalue my one year old car. BTW.. when I initially complained.. the representative said.. "Oh give it a couple of days... the paint has to settle" what the heck... is my car a snow globe ? On top of having to take it in for a second time.. they want to BS me? Update: one week later... received two calls to pick up the car. Upon arriving.. the car was being cleaned.., not ready! I got pissed and left. Told the guy to call us when the car is REALLY ready to be picked up. Next day: Went to pick up car.. now the entire right side of car is correct color but the metal flake is too big.. it sparkles like a disco ball.. the left side doesn't. A manager or who knows who he is, announced that the paint looks great! What else is he gonna say? His paint looks like crap? He then states that he used to work for PPG paint company and implies that he is an expert? Of course I disagreed. He got pissed and walked off. The other guy is standing there fuming when I happen to point out that the clear coat has spray gun raised spit marks all over the hood. It looks like rain drops except it's clear coat. Now the hood needs to be sanded and clear coated all over again. We are now over three weeks into this. read more

We recently had an accident, fortunately no one was injured. Our insurance covered most of the damage, but the most important issue for us was the quality of the repair. Supreme Collision was given excellent references by a close relative and was also recommended by our insurance company. We were so satisfied with their friendly and professional attitude that the reasonable quote that they gave was a pleasant surprise. We elected to have some "parking lot" damage repaired after the initial work was done. We cannot find where the damage use to be! The original paint was matched perfectly and we could not be more impressed with the work that was done and the way we were treated. Everett and Sherry in Naples read more

I was in the car finance business for 37 years. Sold thousands of cars ( Repo's) and seen it all. I have used these guys for a few cars I had, and the work is beyond compare. I brought them a 12 year old Cadillac DeVille, perfect car with 40,000 miles. One issue....The paint was mismatched in a few spots. Poorly repaired? It is a pearl white, very hard to match. I thought I would have to apint the entire car. John matched the paint, The car came back PERFECT! John and staff did a great job, and they are fun to speak to. Not the cheapest guy in town, but you get what you pay for! read more

Excellent staff and service. My car looks better now than when I first bought it! The staff made the entire process effortless and pain free for me as they dealt directly with the insurance company on my behalf. Wonderful team, highly recommend! Thank you:) read more

This was the worse experince I took my auto to get it fix after the accident. I took the car three times for repair and they said they give 100% warranty not true. My car still having problem they were not able to fix it, and they owner miss treat the customer shout at them, rolls his eyes and open like I was going to put eye drops. They just receive the money, and I still have problems with mi car, and they do not want to deal with this. read more

When I had a follow up question for the owner JR, he was hostile and didn't want to take the time to answer. Before I paid them all was ok. Be sure to thoroughly check your car, raise the hood,etc before you leave. Be aware after that you are on your own! read more

Most of these positive reviews are clearly fake. I was generally happy w the workmanship and they were generally pretty good with customer service. But they are awful at managing time expectations. After one week I called and nothing had been done to the car. I review alerts on my phone whenever the doors are unlocked or hood is opened etc. As soon as I called maybe ten minutes later my car was unlocked. They said it would be ready by the next Wednesday. I called but wasn't ready. And shortly after my car was unlocked again. They said it would be ready Thursday, then Friday, then the following Monday, Wednesday, Thursday, finally was finished on Friday morning. I didn't have a problem w waiting since I had a rental car. But most of these complaints are around waiting longer than expected. All other body shops had similar complaints. It seems to be part of the industry that things just get dragged out. Overall I am happy w the work just wish they had managed the time expectations better. Also, yes they claimed to have done a "detailing" which is a $300 value but that's bs. This lie needs to stop as other reviews had expressed the same issue. It was dusty and dirty from when I brought it in. They cleaned and vacuumed which I was happy with. Just don't say you detailed when you did not. But I'd still recommend them over other body shops which just have a much poorer record of customer service. At least they try to satisfy their customer. I can't say the same for the other shops in town. read more

No one starts their day wanting to get in a car accident. But when I was involved in a rear-end collision last week, I was grateful that we ended up at Supreme Collision. My car needed a new bumper, back up sensor, and repairs to the exhaust system. Supreme took care of everything and the work was completed within 48 hours - no waiting for parts, no delays of any kind. They did an exceptional job and made the process easy for us, including having rental cars available on site. Everyone was efficient and courteous. In a nutshell, this is a business that does it right! read more

Took my new car in for minor rear end fender bender. After completing job there were paints drips, white spots in paint (which the owner said would disappear. really???) and they did not paint underneath the bumper. They agreed the repair job was horrible and had to re-do the work. All was fine on the re-do, accept now the car was covered in overspray (hood, roof, trunk, windows). Had to bring the car back again to have it buffed it out. The owner seems to have an attitude as though he is doing customers a favor when in fact the insurance paid him lots of money for what was supposed to be quality work. read more

I am hoping I can leave zero stars because this was the worst experience of my life. I was recommended to bring my 2016 BMW here from Germaine BMW, I'm hoping they did not know that they did such horrendous work there. The first time I went to pick up my car, after only 24 hrs, they hadn't even bothered to buff the scratches out. The car actually looked worse after they did "repairs ". The rocker panel doesn't line up with the panels, there is overspray paint all over the underside of the car, the clear coat is in globs all over the front bumper and the paintedon top of a dirty bumper and is "orange peel" texture. I asked the manager I spoke to, Andre, if he would accept the car in that condition if it was his car, he said he would not. Then why I asked should I? I honestly think my lawn guy could have done a better job. This is the sloppiest job I have ever seen, their ineptitude knows no bounds. When I returned the 2nd time the work was only slightly better. I took possession of the car the 2nd time because it was clear to me that this shop was only about making money and not actually doing a decent job. I wouldn't let these people put air in my tires let alone touch my car again. My only question now is why would BMW recommend them? My next stop is to Germaine to show them this, as my new appraiser says, "shit job"!! I will also note here the 2 times I was in Supreme Auto and Collision other people were also complaining about the sub standard jobs done on their vehicles. It was not a spot repair, I had body work done, poorly. I did ask for a small repair to be done on a small scratch, I NEVER asked to save money, in fact your work is probably going to cost me a couple of thousand to repair. My comments were not harsh considering the work done. I will be bringing my car to Germaine BMW tomorrow, they can judge the quality of work themselves. read more

We had damaged our new Lexus RX350. We got a prompt estimate and an appointment a week later. They said it would take 3-4 days. They called at around 2 the day after we dropped it off and said they were done. The fee was exactly what they said it would be. The work was perfect. Under promised and over delivered. This is the place to go for your body work. read more

So long as you have a cookie cutter situation and your insurance is good, you can expect to be reasonably happy here. I had a repair here once and it was handled well, and I didn't discover the shoddy paint job until I moved my rear view mirror and saw they didn't paint the entire thing. I let it go as it wasn't that important to me. However, if you have anything out of the box (like a classic car), and insurance is talking crazy to you, and you trusted Supreme so much you towed your car there, only to have the owner refuse to fix the car and finding out why is like pulling teeth and your gut tells you something is up so you wait to hear from the insurance company again and they change their minds about how things are going and things are looking more suspicious so you decide to find another person to fix the car (which wasn't easy because it's a classic) instead of totalling it like GEICO wants to do despite it just being front end damage with some mechanical impact ... you WILL see the real nature of this business. Rip offs. Mr. Nocera lied to my face and insisted that I promised I would pay "storage" for the time the car was there. He also hotly insisted it was three weeks and it was two. He also wanted to charge me for the car leaking oil on his pristine auto shop, even though ALL the oil leaked out of the car in my driveway which is why I had it towed there. $100 was the amount to clean up the oil. Another $88 for one hour labor for looking at it and he wanted $400 for "storage." He claims I promised I would pay that. Well... if I had been able to have a coherent conversation with anyone involved in this I might agree I said something but maybe forgot but since talking to anyone there was a rarity and difficult, I KNOW I never said anything, so the lie hurt and made me feel embarassed for him and this is why I am writing this. THAT and when I suggested he take $200 for his troubles he hotly and curtly refused. He cut the "storage" in half and expected me to be OK with that. I'm not. $30 a day is something you might pay at a nice parking garage.. not his stupid repair lot. So this is my 85 year old mother's car. It's a classic and hard to repair. I understood everything he said and why he didn't want to fix it, but at NO TIME did he ever say come get the car because we're charging you like he claimed he did AND he refused to let us tow it off his pristine and precious lot until we paid his extortion money for doing nothing but letting the car sit there and him refusing to do anything about it. No email. No letter. No communication. Nice honorable way to make money off of the elderly. (My mother lives off of $765 a month SSI by the way). So I hope the $388 in extortion/storage money lines his and his messed up organization's pockets "supremely." I would NEVER deal with this money-talks the rest walks poor excuse for a business ever again, and I definitely won't deal with liars. read more

I had gotten into a small fender bender and supreme collision came to my aid ..They took care of the repairs and went above and beyond by fixing a few other additional things on my car with just a small charge ..their service was completely Excellent and I want to thank Steve JR and Jimmy and Cory for doing an incredible job. Sincerely Susan Thomas satisfied customer. read more

This shop is absolutely amazing! Extremely friendly and you feel like they truly care. I dropped my car off on Monday letting them know I'm not from here and that we were supposed to leave Sunday to start our drive back. They had it done on Saturday! I was amazed how quickly they got it done. They even vacuumed the inside and washed the outside. If anything was to happen to my car again and I was down this way I would definitely have them work on my car again. read more

Absolutely top notch. Chris and the staff were straightforward, fair and reasonable. They had me towed in, up and running in less than two hours on a Friday afternoon. Outstanding communication. Strongly recommended! read more

I have used Supreme Collision twice over the last few months, and I have found them to be one of the best auto repair facilities around. JR is available and accommodating. He went out of his way to tell me that I didn't need an expensive repair but rather pushed a less expensive, quicker and perfect repair option. They do what they say they will do, and deliver right on time. The staff is friendly. I could not be happier with the services of Supreme Collision. And this is the first Yelp review I have posted in my life, but it's deserving. read more

Ironically my bmw dealer, Germain BMW, recommended this place. It took them 30 days to fix my front-end collision. During this time I was not once called to be given an update. The bodywork is not adequate in my opinion. For example, there was an excessive amount of visible dust/dirt specs in the paint job. They also installed the wrong grill, mine was a regular chrome one and they got a black one. My only saving grace is that the car is leased. For those who own their own car...STAY AWAY read more

I took my vehicle to Supreme some months ago for a minor ding to the tail gate. The paint looked good but when I got it home I opened the gate up to put something in and the entire back end was full of sanding dust. I cleaned it up. Thinking that was just a one time occurrence I took the vehicle back in May for minor paint damage caused by someone in a parking lot. After picking it up I noticed that it had overspray on the vehicle. They told me that can happen when it is windy. I thought cars were painted in a paint booth and not in the parking lot. I had to take it back the next day to have it cleaned. When I picked it up I saw that the windows and the top of the vehicle had not been done. Back for the third time. A couple of days later I found that the cameras were not working correctly, thinking that it was an electronic issue with the car it went to the dealer. I was told that when Supreme reinstalled the bumper they had not made a good connection. Fourth visit to have everything taken off the front so that the wires could be reconnected. At that point I noted that one of the trim pieces on the vehicle had either not been reinstalled or had fallen off. They ordered the piece and on trip six that was installed. The other day a friend who had body work experience looked at the repaired area and pointed out that there is dirt in the paint where Supreme had done the job. I am not sure how a shop that prides themselves with such good service can justify this king of work. I have told a number of people about this experience and would never go back. read more

I can't get enough of this place. I've been there three times in the past year...regardless if the accident is of no fault of your own, or your own fault, they fix it from start to finish and they are professional, excellent. I won't go anywhere else. I've referred them to colleagues and friends and they do not disappoint. Oh, and upon return of your vehicle, it is detailed and cleaned above and beyond any service I've paid for. Thank you Supreme! I'll be back soon read more

A jerk scratched my car in a parking lot and left without leaving a note. I called USAA insurance and again they recommended Supreme. Dropped car off and repair was done overnight. Couldn't be happier - again. Just wish people would leave my car alone! Thanks Johnny Nocera and crew. read more

My car was determined to be totaled by Supreme Collision. Supreme Collision had my car towed to a salvage yard before I or my insurance company authorized it. All of my belongings were in it, including the license plate, which would have cost me hundreds of dollars if I couldn't recover it. When I asked about it, DeeAnn said "there's nothing we can do", but another employee was nice enough to give me the information to try to recover my belongings from the salvage yard. read more

I had the misfortune of another mishap on the way to Orlando on the two lane road of Hwy 31. This time, a dump truck plowed over a load of 2'x4's and airborn projectiles came crashing down on my other vehicle, a candy apple red Acura 3.2CL. I had several gashes 2-6 inches deep on the hood, a sideview mirror torn off, headlight destroyed, and multiple lacerations on the bumper. So I set up the Express service appointment with a Geico claims rep and Enterprise Car Rentals agent on site at Supreme Collision. I was greeted by Sean from Geico, who quite possibly is the most efficient, knowledgeable, and friendly claims adjuster in Florida - together with JR (the owner of Supreme). The car damage was evaluated, which included bumper replacement, hood work, sideview mirror and headlight replacement, inclusive of complete paintwork on the bumpers and hood and blend to fenders. I was in and out in 15 minutes with a nice rental car from a very nice lady at Enterprise. The promised completion date was Friday (two days later!), which was overly optimistic considering the extensive damage. Well, as sure as the sun rises, I received an email update of the car in repair mode with pics (front end looked completely disassembled) from Tonya (another very nice lady CSR) on Thursday. Then late Friday, I got a call that the car was finished. Since the drive to Naples is an hour away, I decided to pick up my car on Monday with no qualms from Geico on extending the rental car period. The results were simply outstanding (once again)!! The car looked showroom perfect, quite literally - and JR went the extra mile to take out some dings (once again) from the rear quarter panel at no additional cost. The paint blend, from the plastic bumper to the fenders and hood was precise to the most discriminating eye. The car was detailed inside and out. The car looked like it got a makeover from top to bottom. The only thing missing was Chip Foose and the crew from Overhaulin'. read more

Would not recommend under any circumstances! Vehicle was not ready on time as promised, not once but twice. Did not keep me informed causing needless & lengths trips to the shop. Poor customer service, staff doesn't communicate effectively. Owner is arrogant & condescending responding " it is what it is!" Then complaining he's got 85 vehicles backed up like it's the customer's fault that the work wasn't done on time. read more

I am new to the area and had a self inflicted incident im my garage and damaged the front bumper of Audi A5 Cabriolet. I went to Yelp and learned about Supreme. Right from the start, I had the best total experience as a customer. The place looked professional, clean and comfortably decorated with front ends of vintage Cadillacs. The two professionally dressed receptionists greeted and JR was the owner also greeted me courteously and after a short wait gave me the detailed estimate which was transparent and detailed. He said it would be finished in 2 days. The place operates like a well oiled machine. They have the latest equipment in this place to do the job in half the time. The final product was finished in 2 days as promised. My babe looked as good as the first day i picked it up from the Audi showroom. The price was very reasonable. Its no wonder they are part of Geico's supply chain which shares the similar values of superior customer experience end to end. I highly recommend this place of you have the misfortune of needing auto body repair. read more

Took my car here to get detailed and it looked like a 3rd grader did the work, horrible job. Wax was in all the cracks, water spots were not removed like they promised, the car stunk from about 2 weeks from some kind of air freshener they used on the inside. over spray everywhere on the rims from tire dressing. Stay away from these amateurs, they have no idea how to detail a car!!!!! read more

I took my 2004 BMW Z4 to Supreme for touch up and some repainting plus a complete detailing to get the car looking good again. While there I told them that my BMW mechanic suggested I get new tires since the tires on the car were more than 10 years old and were subject to failure. I asked for a reference to a tire dealer but they said they could obtain and mount the tires for me, so I told them to do so. A week later I lent my care to my granddaughter to drive to college. She called later that day saying she was stuck on a highway with a flat tire. To shorten this story, what I eventually found out is that Supreme never changed the rubber tire fill valves which were also more than 10 years old. Nor did they give me the option to change the valves. This whole business including towing and changing all the valves cost me several hundred dollars additional. When I presented Supreme with the broken old valves and told them what had happened, they just told me that they don't change valves when they change tires and since they never charged me for the valves it was my problem. Tough luck! Although the bodywork they did on my car was fairly good, I could not go back there because of their attitude of "not my problem" regarding improper work performed. read more

I can't speak highly enough about Supreme Collision. I brought my Veloster R-Spec here following a fender bender requiring both front and rear body work. I also had an unrelated issue where I was unable to open my third door, so I asked for this fix to be done at the same time. Adequate customer service and repair completion is expected by customers and delivered by most all body shops. But this is where Supreme Collision separates itself from all other body shops. The minute you walk in the door, you know you've found a body shop gem. Customer service is top notch with full disclosure and informative communication by reception and tech staff answering all my questions before I even knew what questions to ask. The customer waiting area is beautiful, spotless and inviting. When I returned for my car only four days later, I couldn't believe how flawless it looked. It looked like it did the day I bought it. Absolute PERFECTION! Thank you, J.R. Nocera, Carmen Cali, DeeAnn Farro, and the rest of your amazing staff. read more

The Traveler's Insurance appraiser who handled our claim in Naples strongly recommended only Supreme Auto Collision of Naples. The shop is a Traveler's Insurance authorized repair center. They advertise that they keep customers fully informed with emails, photos and phone calls. They were also recommended by Germain Lexus of Naples. My experience with this company was terrible. They continually misled me about their ability to repair my car in a timely fashion (four weeks) and the status of the repair work (it took a total of six weeks). I received no photos or emails and phone calls to them were of no use. I finally had to go back to them in person to learn the actual situation. I can't hold them responsible for the significant additional expenditures I had but I can and do hold them responsible for lying to me. Because they consistently misrepresented the status of my car repair, I was forced to make expensive out-of-pocket last minute changes in important personal plans. In short, it was a very bad customer experience. I have recommended to the Traveler's appraiser and adjuster that they re-evaluate the performance of this repair shop. I am making the same recommendation to the local Lexus dealership. read more

Fantastic customer service and impeccable work. I had my Hyundai Genesis in for body work after hurricane Irma. The level of professionalism and just attention to detail was just amazing. The staff at Supreme Auto was knowledgeable and friendly. I highly recommend Supreme Collision. Five Star all the way! ***** read more

Our Rav4 was rear-ended at a traffic light in the middle of May in Naples, causing damage to the rear swing out door/bumper/quarter panel. Supreme was recommended by Geico as an Xpress facility. I took our car by for an inspection/estimate and was told at least 2-3 weeks depending on parts, and off I went in a rental car. After 3 weeks, I went to go pick up our car and upon initial inspection I had mixed feelings about the repair. The rear glass didn't mate up like it did before on the drivers side of the tailgate, ~3/8" high, while the passenger side was flush to the body. The gap across the top of the door where it mates to the roof also appeared wider than previous. Upon functioning the door latch, the door felt a little stiffer to open/close and was making an audible click/dragging noise while opening, coming from the area around the hinges/wire harness. There were also supposed to be 2 bump stops to help secure the door, one above and one below the latch on each corner of the driver's side of the door. There was only one installed at the top, and it was longer than the original. There were also some paint marker lines still drawn on the under carriage from where they had pointed out dents during inspection from the impact. I asked the service manager (Joe) if he would have them look it over again. They took it, wiped away the marker, tightened the latch to pull the door tighter and told me, "We checked it and it doesn't leak, but if you have any issues it's all guaranteed so you can bring it back." He also was going to order the correct parts and hold them until I returned. For the time being I accepted it and went home. After ~4 weeks we returned, the noise still hadn't subsided and car was brought back for that and parts ordered. I again spoke with Joe about the issue. They installed the new bump stops that were ordered and made a small adjustment to one of the tabs near the lower hinge and the popping noise stopped. They also greased the hinges claiming they were stiff. JR was also there and we talked about the misalignment and bump stops. He had made the comment, "this time we had another (Rav4) here to look at and compare" in reference to the bump stops. Fast forward to the end of July. After hand washing the car, I noticed "new" (to us) damage in the form of drag marks across the bumper, as well as new dings across the front passenger quarter panel including a chip down to the plastic on the fender flare that chipped a dime size of paint off. Considering the residual glass (from when the rear window shattered) and dust (from repair work) that was left in the crevices in between the seats and inner panels after detailing, I went to Supreme to have them look it over. Immediately the paint damage was dismissed by Kim as rock chips and ill parking resulting in damage. Given the time that had passed, this was hard to dispute. Shawn with Geico agreed they would repaint the chipped flare as a "courtesy." Fast forward to the end of August. The rear door was still making a dragging noise. Upon closer inspection, the door was actually rubbing the door frame when it was cycling open and closed. This wore down to the primer on the frame and the bare metal on the door which began to rust at the point of contact. The car was taken to a different Geico Xpress facility (Facility #2) not affiliated with Supreme for inspection. With minimal information of the accident and repair history, Facility #2 immediately observed the rear door was not centered properly and "something just isn't right." There were also imperfections in the body work (streaks) on the rear by the door. Upon further tear down, Facility #2 determined the floor was not pulled into a position to allow proper alignment and causing alignment issues with panels and the door. It was described as "putting a cast on a broken bone that was never set." Facility #2 completed the necessary repair in ~one week after approval. Nearly all the labor was repeated to pull the floor, repair/body work, paint and reinstall components. Supreme matched the paint well though. read more

Totalled almost new BMW. They were very helpful in getting the car declared totalled. The insurance company was being difficult and wanted to repair it. They pushed back even though they would have surely been paid $25K+ to go forward with major repair. read more