Someone backed into my car at the gym - no note, nothing. The fender and bumper looked horrid, I…read morethought I was looking at hundreds of dollars for a repair. I stopped in at Carstar and Ivy was so helpful and Chip offered to come out and take a look. He surveyed the damage and instead of telling me to bring the car back he took the time out of his day to fix all the damage in about 30 minutes! (Having the right tools and skills really help.) I was so happy. His kindness made all the difference in a bad situation.

I can't believe I'm posting a review of another car repair place in less than a year. So annoying…read more I chose this place over the last place because it's close to home, and the damage was minor. From beginning to end, it was an easy process and the results were good. My one issue is that the window wasn't cleaned probably because the writing with the paint color could still be seen from the driver's seat. Minor issue. Overall, it was a good experience.

Classic Collision did a great job repairing our 2013 Toyota Sienna! I could not have been happier,…read moreand the price was fair. Brenda Hatch, the Estimator, was great to work with -- very professional, and friendly as well. A bonus is that, when I picked the vehicle up, it had been nicely detailed inside and out. P.S., Classic Collision was recommended by a friend at my gym who has been an auto-body worker for decades. When he told me he was moving to another part of North Carolina, I asked him which repair shops are the best in the area. Classic Collision was one of the two that he recommended.

Nobody wants to need a body shop, right?! BUT! When you do,…read moreyou want Classic Collision. My first experience with them was when my sister had damaged her almost new car and the quote she got from the dealer was exorbitant. She was so super pleased with the work that Ivey, Brenda, and all the folks in the shop did for her that I recommended them to my neighbor. Then, the same week that my neighbor got a great quote, my husband and I needed work done on our Hyundai Santa Fe. Not only do they do great work at a very competitive price. They are all a pleasure to work with. Honest, upfront, Professional and friendly. Thank you ALL, Classic Collision! We hope we don't need you again anytime soon, but we will definitely tell other folks all about you!!

Can't say enough good things about Maynor Auto Body in Chapel Hill. Jeff's a great guy whose team…read moredoes excellent work at a reasonable and affordable price. Been there twice this summer and both times was completely satisfied - and saved a bunch o' bucks, too!! Quality and value, fer sure!

They did great work at a great price. Unfortunately upon inspection they kept forgetting a few…read morespots that were supposed to be handled, so a 1-day job turned into a 3-day job, which cost us a pretty penny for a rental car. So - the value is there, definitely, and they're nice folks who stand by their word and their work, but, in fairness, this job should have been done right the 1st time around. Just be sure to be clear on work parameters and check the work before driving away...

On Friday, 10JUL2026, we had our appointment to deal with an issue of a vehicle we purchased (less…read morethan a week) that was sold with tires considered unsafe to drive and the 7 day warranty of going back and forth on the phone to get it approved. My wife and I were there for over 5 hours trying to get this approved which had involved with service advisor to speak with them. I would like to say to Benny Wong whom was very courteous upon arrival, to providing updates, and doing anything that was needed to speed up the process. Not only did he provide information needed to this warranty company but was an advocate as to the time to get it approved to providing photos as to why it was unsafe to drive. I got to say it was miserable, my husband came out of a procedure that morning off of anesthesia as we needed to get this fixed. I can not say enough to a tremendous thank you to both Benny but also the manager for taking the extra step and installing our new tires. It is hard to find a trustworthy dealer and even though we live 40min away, I am only going to this dealership for my new vehicle. sincerely thank you for caring Benny!-

Service is terrible. No response after two (2) messages for service and two (2) messages for Blake…read moreBoyd the GM no response. We have a service appointment set for this morning at 9:00 AM with no calls back for information.

After 82 years on the Earth, driving clunkers, having kids driving clunkers, I have a wealth or…read moreexperience with autobody repair, and Brown Brothers Body Works is, hands down, the very best service I've ever experienced. They located an exotic body part, and took less than a half day installing it. They have too many work-bays to count and they obviously hire top talent. I've never before walked away from a body shop totally confident that my experience could not have been better.

WTF? What kind of body shop puts in a new back window WITHOUT SEALING the edges? Big puddle of…read morewater inside my trunk. These people were so incredibly nasty to deal with that I won't dream of even coming back to address this issue. Not only did they do a horrific repair, they were exceptionally rude...

If I could give Brown's the 10+ stars I would!! Tonnika was amazing and willing to work with me…read moreregarding the repairs for my car. They are willing to take the extra time to explain everything throughout the process. I couldn't be more happy with their customer service and making me feel like a friend versus just a customer bringing their car in for service! I highly recommend them over any other automotive place! I will not be taking my car anywhere else!! Thank you Tonnika, Bill, and the whole team at Brown's Auto!!

I brought my vehicle to Brown's Automotive for an AC diagnostic and was quoted $559 for the…read morediagnostic, freon recharge, and service. Later, they called to say both AC lines were leaking and sent a new estimate for $1,996. In this updated estimate, they claimed I had approved the diagnostic for $101, removed the freon recharge from the original quote, and bundled it into the service section along with hose replacement--without clearly explaining the changes. After doing my own research, I found that even the dealership only charges around $780 for the same repair, plus $350 for the recharge. I also spoke with another mechanic in town who informed me that my vehicle had an extended warranty on the AC compressor, and advised me to go to the dealership instead. When I told Brown's Automotive this, they responded with, "Well, how am I supposed to know about a warranty?" It would be helpful if staff at car repair shops were more informed about manufacturer warranties. Instead of automatically charging customers, they could guide them toward services that might be covered--saving time and money and building trust. They refused to remove the diagnostic charge, even though the issue wasn't just the cost--it was the lack of transparency, poor customer service, high cost and the way they misled me throughout the process. I'm shocked by the positive reviews and would never recommend this shop. Please do yourself a favor and go somewhere else where honesty and customer care are a priority.

If you are looking for someone to expertly and thoroughly detail your car call Chris!! Don't call…read moreanyone else! I had the problem of all problems in my van...my cat peed on the way home from the vet and it seeped out onto the back seats down through the buckles and into the trunk. Not only was it the most difficult situation to clean...if anyone knows about the smell of cat pee...it is awful and almost impossible to get rid of! I worked hard multiple times to clean it myself without success before finally deciding I needed to call in a professional. The first company I called promised they were able to go above and beyond to help me with the cat pee issue. However, they showed up with only spray foam cans and told me that was their only option, had nothing special that worked on cat pee and smells and they would "vacuum extra" in that area. I knew right away I had been putting in way more effort than that so I declined their service and felt disheartened about someone being able to really help me. Then Chris returned my call and I was hesitant about his promises to help me based on my recent experience. However, I was desperate not to be a pee mobile so I let him come out. Chris showed up with a positive attitude about resolving my problem, machines to do the job, special cleaner he had picked up specifically for my situation, an ozone machine to combat the smell and an extra option in case all of the above didn't work. I was impressed from the start but the proof is in the pudding. Chris got to work right away cleaning and at one point I look out and my entire back seat was sitting in the middle of the driveway and he was thoroughly cleaning every inch. He actually took the time to remove my seat to make sure he cleaned it thoroughly! I had asked the other company how thorough they could get into the tough spots and their answer was "we can lean the seat back some but can only get what we can reach". Chris just took it upon himself to take the whole thing out! Chris worked for several hours thoroughly cleaning every area where my cat had peed and where it may have dropped as I took her out of the van, ran his ozone machine and then left. I could tell upon initial inspection he had done an amazing job but the cleaner was still the most dominant smell. The real test would be in a few days when that had subsided, we had hot weather and any remaining cat pee scents were kicked up. I was cautiously optimistic. Then came the hot weather and no cat pee smell! Not even a hint! I was SO happy to have that resolved and I can't thank Chris enough. So that was a lot to say...Chris is incredibly nice, professional, thorough, prepared and goes above and beyond to ensure quality work. He is worth it!

Chris saved my car. I had water and mold damage in my back seat and carpet from a cracked window…read more He came to my house and fixed it all. He was very professional and friendly too. Price was more than fair. Highly recommend.

I needed my car repaired after being rear ended. My insurance company recommended this repair shop…read more The staff is friendly and helpful and the check in process is seamless. I appreciated the nice person getting my car seat out of the back as that's locked in tight. They are professional and courteous at this location and it's easy to locate the shop. I will update once the repairs are complete.

I cannot recommend this shop. They damaged a component on my car resulting in a very expensive…read morerepair and they refused to own the situation. I will never use this shop again.