Generally good and reliable. Used it leaving Manhattan to JFK and again on return. Somewhat dependent on other passengers in ride share being on time and not causing delays, but even with these delays in both directions the drivers showed up when they were supposed to. read more

I booked a ride with Super Shuttle from Midtown Manhattan to JFK. They informed me that I was due to be picked up sometime between 12:50 and 1:05. However, despite being at the designated spot as early as 12:40, I was never picked up. At one point, around 12:50, I actually saw a Super Shuttle bus stopping on the opposite side of the street at a traffic light, but it just continued on when the light turned green again, without any intention of picking me up, despite me waving frantically. I continued waiting for the pickup for some time without seeing any other Super Shuttle. Eventually, I had to take a yellow cab to JFK to barely make my flight in time. I contacted them a day later to at least get reimbursed for the trip that never took place but despite sending reminders I neither received a response nor did I get a refund plus I had additional costs of about 70 dollars. It has been two weeks already since I wrote to them. Stay away, unreliable service and non-existent customer response. Not exactly what you want when you have to catch a plane. read more

The driver was great, great driving skills in such a crazy city, the ground staff were not that aware of what was going on so not to happy with that read more

If I could give negative starts, I would. -5 would be aboput right, if that can be the worst possible rating. I was picked up 3 hrs and 15 minutes before my flight. The driver was a total jerk, bragging about how many people he can cram into his bus, because he gets paid per person, not per trip or per hour. So, he drove all over Manhattan, picking people up for 2 hours! And then, as we were heading to the airport said that "it didn't look good" for me. I did, in fact, miss my flight. Can there be any worse service than that? read more

Awful! I never left the spot I was told to wait at for 1 hour at JFK. I called them inquiring the status of my shuttle 3 times and eventually was told that the driver couldn't find me and left. Just simply awful. Plus, can the customer service lady be any rude? read more

I was a bit concerned after reading the comments on Yelp. However, it turned out perfectly for me. Professional, on time, with reasonable price. read more

We used super shuttle from our flight from JFK to our hotel in Manhattan. Our driver was professional and friendly and the van appeared to be in good working order. The only down side was with all the additional passengers it took a long time to get to our hotel traveling through the city with all the city traffic. read more

Drivers were great - professional, prompt, and helpful! Communications via text were appreciated and kept me in the loop at all times. Thank you!! This is a great alternative to cabs if it's a busy time at LaGuardia (which it normally is). It allows you to control the price by paying in advance and you're able to avoid the "hidden" costs of some cabbies who will take advantage of some tourists. Also, if you aren't pressed for time, you're able to see some sites and neighborhoods of NYC while other passengers are dropped off (if your drop-off isn't first). My only suggestions (which may be beyond the SuperShuttle control)...... 1. - there's a woman who works the desk in LaGuardia (not sure if she's with SuperShuttle or airport) where passengers check in....you cannot hear her because she talks so quietly and she's totally panicked in her demeanor, which is a little unsettling and can cause passengers to think there's some issue and question - hmmm, are we going anywhere today and did something just happen? 2. more space/seating and fewer tv's are needed in LaGuardia waiting/pick up area; passengers are like sardines with blaring tv's; thankfully, we didn't have to spend much time there! LaGuardia is a "necessary evil" sometimes, though....it's a dump of an airport in need of a major renovation. SuperShuttle - thumbs up to you and, unlike some other reviewers on here, we had a great experience with the drivers who worked the January 2nd vehicle #827/early evening shift and the January 6th vehicle #661 early afternoon shift. read more

***********DON'T USE THEM********** They are a worthless resource if heading to an airport. Scheduled everything. Prompted to head down to front of building as they were 10 minutes away. MIA 50 minutes later. Called three times. Two customer service reps said the computers showed them less than a mile away. The third call after 50 minute wait said they had already passed my pick-up about 40 minutes ago and would not be able to pick me up. Wasted 50 minutes and will now miss a non-refundable flight. Spend your money on a sure bet. UBER, Carmel Car Service or yellow cab. Stay away from this constantly rated low service. Wish I had thought to read YELP first. **********TERRIBLE SERVICE********** read more

Do NOT take the shuttle from LGA to anywhere! When you make the reservation, they say it'll be less than 25 minutes, but when you check in, they say the wait is between 1.5 and 2 hours. After flying all day, who wants to wait at the airport for another 2 hours? This happened to me 3 times in 3 years. I will NEVER use SuperShuttle at LGA again. Other places, yes, just not at LGA!! read more

Take a cab. I am currently seething in a super shuttle since he had two drop offs in Washington DC and I live in Maryland. It has been over 45 minutes on this freaking shuttle and still riding around in DC for the second drop off. I have had easy rides TO the airport, so I figured I would give them a shot. But they don't care about their customers time, or the fact that they may not want to sit in traffic for OVER an hour due to their poor planning for customer drop offs. I really want to ask for my money back, since this is really unreasonable. I expect some inconvenience due to the business model of super shuttle, but if you have 4 passengers for DC and 2 for Maryland, there should have been two shuttles. I really hate the fact that they wasted an hour of my time after having a long day of flying. I will not be recommending this service ever again. read more

Good option for cheaper transport to the airport. We took the shuttle from our hotel to the airport. Pick up was within scheduled window. I would recommend downloading the app so you can track your driver and see how far away they are. read more

Not reliable. Booked and prepaid for a shared van from our hotel to LaGuardia. 10 minutes prior to our scheduled pick up I received a text message stating they had no drivers available and our ride was cancelled. Poor way to run a business. Never again SuperShuttle! read more

SUPER LATE!!!! I scheduled a SuperShuttle and it's pick up time frame was between 7:25 to 7:40. It is now 8:05 so 25 minutes late and still is not at my location. I would give it less stars if I could. And by the way it's not because of traffic because the driver didn't start driving to the other pick ups until 7:15 and he was on the exact opposite side of the island (their pickup was in the 20s and he was in the 90s). read more

Don't take this shuttle. They screwed me over and after 3 times of saying they would be getting me in the next 20-30 minutes and a wait of nearly 2hrs I finally ditched them and took a different shuttle. It took me longer to get to my hotel from LGA than it did to fly here from the Midwest. read more

Driver arrived an hour later for pick up. Screamed and swore while driving. Spent half hour trying to find next pick up. Ended up late to airport and missed my flight. Driver Khalid A. In NY. Very bad experience. NEVER AGAIN read more

Three things that turned me off: 1. I used to use SuperShuttle a lot but recently I made a reservation at an airport in Florida and it required phoning a dispatcher to send me the shuttle (smaller airport I am guessing?). I couldn't reach one-- neither could the customer service rep I called to help me. So I cancelled the ride and took a taxi last minute-- expensive ride this way, so that is why it was distressing. 2. When I booked online to get this ride scheduled in the first place, their website offered a rebate and a number to call. So I called. Turns out it is a third party and SuperShuttle doesn't take responsibility for it (though they allow that company to do the popup when you reserve). Well, the problem was the third party person would only give a rebate if I signed up for another thing... she was also rude and talked over me even though I said I was not interested. Don't call the rebate number. 3. A. I called SuperShuttle to let them know that this number had rude service and that I had no idea whether I was signed up for something else or not. SuperShuttle said they couldn't help me because it was a third party... I asked if I could let someone at the company know that they had signed on with a third party that had rude service and that it doesn't help SuperShuttle customers. So they said to call their customer care number on a business day. B. So I called on a business day, and the new rep that I asked to connect me to the customer care number said the other rep didn't know what she was talking (!) about and that I can't talk to the customer care people (?). She was so pushy and rude that I asked to just speak to another person, and she falsely claimed there was no other person (mind you, if I hang up and call again, I would automatically get another customer service person.) C. She was so rude and not telling the truth so I asked to speak to a Manager/Supervisor. Get this: she refused to. (!) Wow, so rude. So that is when I finally got upset and demanded again to speak to a manager. She put me on hold, then got back to me with a phone number to call. (note she still did not transfer me to a manager, so, SO rude). D. So I hang up and call that number she gave me: DEAD number, does not work. So... I call another rep and tell her to connect me to a Supervisor, she says she can and does. I speak to a supervisor, I am assuming a legit one (I used to work in Customer Service for another company and witnessed people saying they were Managers when they weren't, so I was hoping I was actually speaking to a legit Manager in SuperShuttle's case). And she said she would talk to the customer service person who I was complaining about because she was "sitting right in front of her." ??? Thought there was no manager around, thought there was no other person around...??? Conclusion: I say all this to you so you see what the company's driving service and company's customer care is like. I have no idea if they were making a fool of me or being sincere in the end... but this run-around was not necessary at all nor was the first rep's rude, pushy, unsupportive, and defiant behavior. And don't call the rebate number! read more

This is my first time of using these services, so I might not have enough experience for comparison. One thing for sure is that I was surely protected by the company. I booked the shared shuttle for my flight at 6 am at 4th of July. As you can see, only crazy would leave NYC at 4th of July, so that shared shuttle was (I presume) not filled. But the company sent me a car (I did not have to pay anything extra for that) just for myself. The best thing was that I did not even know that the shuttle was cancelled, and did not get even nervous/anxious about it. They just resolved the problem without my participation. Earlier, they called me to shift my planned shuffle for an earlier time, which was okay by me (some might not like it). Special thanks to Khan (or Kan?), the driver for safe transfer, water bottle, and travel advice. read more

Was originally told they would be 20 minutes. I have called them 3 times! It is now going on one hour. Really horrible. Please tell me why there is no public transportation from LGA to Manhattan? read more

I used super shuttle from/to LaGuardia Airport on a recent trip to NYC. The drivers were prompt on their pick ups and got me to/from my hotel in a timely manner considering the ride share option. I actually enjoyed seeing other parts of the city while we were dropping off or picking up other passengers. The drivers were friendly and certainly seemed to navigate the city traffic! It was a great option, read more

I had a great experience with SuperShuttle they really made the whole process hassle free. They were timely to and from LGA to Manhattan and the drivers were great. read more

Why are they still allowed to be in business? It took me ten years to get over my last bad experience (didn't show up at the last minute or tell me they weren't showing up - suggested that I TAKE A CAB TO NEWARK AIRPORT). Last night I got into JFK at 11:30pm, promptly called Super Shuttle - "20 minutes, stay right where you are". Forty minutes later, "just five more minutes". Another 20 minutes later, me in the cab I should have taken in the first place. I could have been in bed by the time I got out of that hellhole. read more

If you want a real third world experience that will get your stay in the Big Apple off to a really crappy start, then, by all means use Super Shuttle for your ground transportation from Newark to NYC. We went around, and around and around and around from terminal to terminal for 45 minutes in an effort to fill the van up. I was pretty sure that if the driver had been able to find a load of chickens and a few goats to strap on the roof he would have done so. Once we finally got through the Lincoln Tunnel into Manhattan - and after we played "go eveyrwhere but your hotel first" - low and behold we encountered a Robert Burns Birthday parade at 51st and Avenue of the Americas. Being of Scottish descent I decided to exit the van and get a closer look at the marching pipers, drummers, tartans, etc. Big Mistake. Juan Valdez our driver immediately forgot I existed and tried to "run the gauntlet" between the drum corps and assorted pipers. While I tried to get back in the van Juan floored it and about took my arm off.. It was actually pretty funny. Juan's the only guy I've ever driven with that can talk on his cell phone, send text messages, listen to a maricchi music while humming "You are My Sunshine" in spanish. Judging from his performance at the Lincoln Tunnel I'm pretty sure that he's on of the guys than ran Dale Earnhart off the track. Any money you might save is TOTALLY WASTED if you place any value whatsoever on YOUR time. Super Shuttle is not super. read more

STAY AWAY! This is the worst company I have ever dealt with. The last reservation I made with Supershuttle, the driver never showed up despite me waiting for an hour outside of my pickup location. I was constantly on the phone with representatives who informed me that the driver was "just 10minutes away" each time. Finally, after an hour, I found my own way to the airport and called customer service to cancel my return trip with SuperShuttle. I was informed that my claim was sent for review and I was expecting a full refund. However, I just got off the phone (2 weeks of waiting to hear from customer service) and was told that they opted to not refund my trip. This is a HORRIBLE company with extremely poor quality of service. I would recommend everyone to STAY AWAY and NEVER BOOK WITH SUPERSHUTTLE! read more

We booked Super Shuttle in advance via Expedia.com for pickup from LaGuardia to Manhattan and back. On arrival had to schedule pickup than waited for 20 minutes then made it to our hotel in a very tight van. On return, Manhattan to LaGuardia, were given a pickup time 4 (four!) hours before scheduled flight. When we asked for a pickup 3 hours before flight customer service said OK but that they will not guarantee timely arrival to airport. We were ready in lobby at pickup time. Consierge made the comment that SuperShuttle is always late and indeed after waiting for 20 minutes we had to call customer service and were told that there was "heavy" traffic (not true), driver was about to arrive and we should go out and wait at intersection to speed things up. However 40 minutes past pickup time, we had to call customer service again and were told that the van is less then 1/2 mile out and we should keep waiting at same spot. Traffic was not even close to heavy! Needles to say, even 60 minutes past pickup time the shuttle did not arrive and we took a taxi. It cost the same as the shuttle including tip and we had a confortable direct ride to the airport in 25 minutes. Being in New York for the first time your company has caused us significant distress and anxiety and acted in a non professional manner. Personally I never again plan to use SuperShuttle.. read more

Terrible. No accountability whatsoever! Tried them twice, won't do it ever again. First time: My wife missed my flight because the shuttle showed up a full 45 minutes late. The shuttle driver showed no remorse at all for showing up late and made some comment like "you can't fault me for NYC traffic". Second time: After waiting until 2:40 for a 2:00pm pickup in the city, my friend had to rush to Penn station with all her bags. On the way we see the shuttle and I confronted the driver about the delay. His response repeatedly was, "this is not my problem. I had to pick all these people up first, so it is Supershuttle's problem"! I see some folks have provided favorable reviews for the Newark super shuttle here and I don't doubt that they would have been on time on a few occasions. But this seems to be a lottery - sometimes they'll get you to the airport on time, and some other times they may not show up at all! No thanks, making or missing a flight is not something I want to gamble with. read more

CROOKS! LIARS! Stood outside my apartment for almost 2 hours waiting for them to show. 5 of their agents claimed the driver was on his way. NOT. They billed me for the ride after they said they would refund my money. NOT. I finally flagged down a cab and just made my flight. Never again. read more

The T(r)ip I Regretted the Most! Last Aug 13th I booked Super Shuttle to get from the Upper East Side to JFK. Big mistake. The van that was supposed to pick me and my boyfriend up was more than 20 late (that is to say, 20 minutes after the 15-minute window). Secondly, the driver didn't know anything about my reservation (which was detailed and made 48 hours before). He didn't know how many people he was picking up, the number of luggages, nor the terminal he was supposed to drop us off (even though I wrote the airline company, the number of the flight and destination on my reservation). To make matters even worse, he was absolutely lazy and didn't feel like picking up our bags to put on the van (my boyfriend actually had to do it for him or we wouldn't move). Never regretted tipping so much. Finally, the worst. Since he completely ignored all the information I had provided, he dropped us at the wrong terminal in the airport (even though I asked him twice if he was sure it was the right terminal) and caused a great deal of distress. We had to take a long international flight and we found ourselves carrying heavy bags around the wrong terminal of a gigantic airport more than 35 minutes after we had hoped to be in. There is no excuse for such a lousy service rendered. This experience showed me I should never use Super Shuttle services again. As others have already said here: do yourself a favor and hail a cab. read more

This company is not hungry, and you can drop dead for all they care. I did not have the awful experiences I read below going TO the airport, in that they showed up. So I guess I should not complain about huge delays in getting picked -up for the trip FROM airport, and mixed-message updates about pick-up time going TO the airport. There seems to be a slot screaming for a hungry, RELIABLE, truth-speaking, user-friendly competitor in the NYC market. Next time I'll pony up the money for a cab whose timing I can control. read more

We traveled to NYC in October 2011 and the travel Agency arranging our trip recommended Super Shuttle for airport transfers, but after reading the reviews I was a little reluctant. After doing some research and seeing that a taxi from LaGuardia to our hotel wouldn't be too bad I decided that we would go that route. After arriving and getting our bags we changed our mind after seeing the line at the cab stand. There was a Super Shuttle driver by the Port Authority stand and I asked him how long for a ride to our hotel and gave him the hotel's address. We lucked out and he had room for my daughter and I. We picked up a few more people at the Airport and had almost a full van. Traffic was bad, but all in all we arrived at our hotel in less than an hour after dropping off the other patrons at 4 different stops. It was by far more reasonably priced than a taxi would have been and the driver was very courteous. I reserved Super Shuttle for our trip from our hotel in Midtown Manhattan to JFK less than 12 hours in advance and the driver was about 10 minutes early but we were already downstairs and ready to go. He heard that there was a delay on the highway so he took an alternative route and we arrived at the airport faster than I had anticipated. The person taking the reservations checked the recommended travel time from Midtown Manhattan to JFK to ensure we had enough time to make it through security, etc. so we wouldn't miss our flight. All in all I thought this shuttle service did a nice job and perhaps they have added vans and drivers to improve service since the last comments were posted. I will definitely use them again the next time traveling to NYC. read more

Basicly saying; Super Shuttle is shit. At arrival in Newark Airport, we had to wait 25 minutes for our super shuttle to arrive. Thing is, the super shuttle was already there the whole time, waiting for nothing, well us, I suppose. After getting into the van we waited at a lousy gathering place for some other people. The people didn't show up there and the driver had to drive back to the airport to pick them up. Afterwards, we got stuck in traffic, not the driver's fault, but he could have circumvented it by just leaving and get the other passengers with another van. Our expected time of arrival at our apartment was 5 pm. 7:30 pm was our real time of arrival. And that's not all. When I called for our ride back to the airport I waited 8 minutes on hold, while hearing a messed up 32 kbps jazzy sound. Do you imagine listening to that for 8 frickin minutes? I was ready to throw my phone out of the window. Our call was finally picked up (let me remind you that we called 11:30 pm, who the heck calls at that time?) by a really slow guy. We sat on the phone for 23 minutes. That's 28 euros for caling a van that should be easily ordered online, but no. You can't insert your booking reference online, you can only buy tickets online. It's ridiculous. So bottom line: 84 euros for the rides from and to the airport. 28 euros for calling on the phone. You're better off calling a cab. Peace out. read more

I would like to write this review because I have been disappointed so far with the opinions of fellow NYC yelpers. When I took the SuperShuttle to the JFK, after reading your reviews 4 days ago, my flight was due to leave at 6:15 pm. BUT after reading all the negative reviews, I worried I would miss my flight if I chose my pick-up time to be 2:00 pm. Therefore, I pretended that my flight was due to leave at 4:00 pm while booking my shuttle and arranged for pick-up at 12:45 pm. This way, I figured, after reading so many poor reviews about supershuttle, even if I ended up waiting one hour and stuck in traffic for 2 other hours, I would still be in the airport around 3:45 pm, just in time to check-in for my flight. Well, the pickup shuttle was in front of my building at 12:45 pm. I was in JFK by 1:30 pm, checked in by 2:00 pm with 4 hours and 15 minutes to waste in an airport that does not invest in free Wifi. This was my experience. I don't want you to base your opinion of super shuttle solely on my interactions with this business. But I also would like to reassure passengers who prefer to pay less for their fare to the airport. SuperShuttle seemed to work for me. P.S. On the way back from JFK, I took airlink NYC. It was a thirty minute wait and I was in my apartment within 1 hour. I think it's reasonable. You are taking shared transportation, it's going to take longer than a cab. read more

THEY ARE THEIVES. 45 minutes late I can handle - having a driver take two of my dresses - $500s GONE. When I call to campany, they dont care, treat me like im an idiot, sarcastically tell me to call the police. This company is run horribly, they have no concept of customer service, and will not care if the driver takes off with your bags - which is what happened to me. My $27 ride turned into a $500 loss. DO NOT MAKE THE SAME MISTAKE I DID. Oh, and I never even got an apology from the company. read more

Due to bad reviews, i was very hesitant to use their services, but i was very positively surprised and super pleased. They arrived on time, very nice driver. Will deff use them again in the future. ( pick up from NYC Times Square hotel to JFK -morning traffic Saturday). read more

We were left waiting at the airport for an hour and a half. We called at least five times and were constantly lied to, being told it would only be "5 or 10 more minutes" after an initial 30 minute estimate. If they had just told us in the first place the real amount of time it was going to take, we would have gladly taken a cab instead. Then to make matters worse the driver incompetently drove all the way to the East side and dropped off all the East Side customers first, even though he entered the city through the Lincoln Tunnel on the west side of the city and was just two minutes from our apartment, adding an extra half hour to the travel time. The driver also talked on the cell phone the entire ride home, and he did not use a hands free phone, which is illegal! In the end it took us nearly 3 hours to travel just a few miles from Newark into Manhattan. This company is the absolute worst ever and I will never use their service ever again. read more

I got off my red eye flight from LAX to JFK at 5am and I had reserved the super shuttle in advanced because the LIRR doesn't run east until 8am. When I got to the stand - I was informed that I had a 45minute wait!! What's the point and convenience of reserving in advance?? I'm exhausted and I just want to go home. Now I'm still paying $200 for a taxi cab. I will NEVER rely on super shuttle again for me personally and I will not let my office book our travelers with them either. What terrible service and a rude representative. read more

Arrived at LaGuardia and was told shuttle would be there in 20 minutes. Apparently NOT!! We waited for an hour and 20 minutes. When we were picked up - the driver went to the next terminal and we had to wait for another 1/2 hour while he was looking for passangers. Never again. read more

they don't care even a bit about their costumers and all their costumer service is a fraud. I've posted a feedabck here over 3 weeks ago - like always, they posted a commet on my feedback saying how sorry they are and suggested i should write an email to their costumer service throught the attached link promissing replay within 3-5 days. Its been over 3 weeks and no sound !!!!! they just pretend to care but they actually want to you to give up once they dont answer you. dont give up on your complaint, call them again and again and sue them in court for small matters if they dont reply !!!! its very easy. read more

First experience: fine. Second experience: terrible!! I was waiting for a van to get me to JFK. Van was supposed to pick me up between 7.15 and 7.30. By 7.35, no one, and the tracking system said the van had arrived to JFK already, so I called the service. They told me that the van had forgotten me and that nobody could pick me up, that I had to find another way to reach the airport. When I asked for a refund, they sounded surprised. The next guy gave a number and told me I'd receive an email with information about the pending refund. When I finally was in a taxi, around 7.50 I received a text saying the van was waiting for me outside my building. It is now almost 4 weeks later, and I received nothing: no email, no refund, no response to any email I sent. Terrible service!! I will never use them again, and I strongly advise you not to either!... that is, if you wish to take your plane on time... read more

NEVER, NEVER USE THEM. THE WORST SHUTTLE COMPANY I HAVE EVER USED. I arrived at Newark on September 16th at 12.20 a.m. and made the call from the airport to let them know I was waiting. Ten minutes later they reached me to my cell letting me know that the closest driver will take at least 90 minutes to get to the airport, so I can cancel their services if that is what I wanted to do. I managed to reach my hotel in a SuperShuttle van with a driver who was making a private service to a couple and allowed me to go with them. DRIVERS ARE INDEPENDENT CONTRACTORS. They own the van and have the freedom to do their own rides as they please. The result is that if they find clients who pay more for the ride, RESERVATIONS DO NOT MATTER, you will be ditch whatever you are because drivers are not available. This is how this company operates. Reservations are irrelevant for this company, you can never be sure you actually have a shuttle to your destination. read more