Awesome experience. Booked online late the night before. They arrived a few minutes early. Only one other rider when I rode on a Wednesday at 7:30am. Got to the airport early. What more could you ask for? read more

I tell you their drivers are incompetent even now that they have GPS. I only use them as a last resort. It's bad enough we have to get there super early but to get picked up so early is just a pain. It's cheaper than cab but the hassle isn't worth it. If it's cheap enough I rather just park in the long term parking at BWI read more

Despite the fact that I had a reservation to go from Reagan Airport to my hotel in Ballston, I still waited 30 minutes to get a van to take me there. Not cool, man. On my way back to Reagan a few days later, the van did NOT show up at all. Boy was I pissed. I had already prepaid and got no service in return. read more

Horrible. Value is bad too (if you are going to town). Just take the 5A into town and take a cab. You'll be faster and cheaper. Even if you wait for 25 mins for the bus. read more

This review relates to a trip from Dulles IAD. Our driver drove on maybe about a gallon left if the computer was warning of 14 miles to empty. We were forced to wait at the counter because the vans lined up were not dispatch ready to group six passengers for optimal packing. We waited at the airport a little over an hour for a total of six passengers to board and we were the second to the last to be dropped off. This is a service I use when the plane leaves before Metrorail or Metrobus can complete the trip on time or if the plane arrives too close to closing of the public transit options Our driver was not the most friendly nor the easiest to communicate with. Our driver was very helpful about loading and unloading luggage to the right persons. The drivers communicated in their native tongue with other drivers so we did not know what they were saying. I suspect passengers thought they were being talked about or who the van was packed with. We gave our driver 10% for a tip even though we felt the service focused on "operational excellence" for its owner Veolia in that each van was close to maximally packed. Our customer experience seemed diminished in that the company never bothered to survey customer couples as to how they felt about the trip. I felt the undimmed on-board computer back light illumination raised a question of traffic safety if the driver's night vision could have been affected by this back light display while barreling down the expressway near the legal speed limit. If traveling with one other person, it seems more economical (including opportunity cost) to share a cab instead of using this service especially if you are the fifth or sixth drop off. This service could be at an economic disadvantage as it uses fuel guzzling heavy passenger vans. If I had known this service had been marked so low, I would not have taken it. The prior Yelp reviews seem consistent in that it sounded like we were not the only disappointed customers. read more

Driver was 15 minutes late past my given window time. Scary driver, relied solely on gps and I wasn't sure we'd make it to the airport in one piece. read more

The first driver refused to drive me home when he was assigned by the counter. I had to gwalked back and asked the counter for another driver. Then, the second driver was very rude and told me to shut up when I told him where to turn at the corner of my apartment. Afterwards, he tried to claim tip and yelled at me when I refuse to tip him. WORST ever experience with such type of shuttle service. read more

If I could give them zero stars I definitely would. I have taken the super shuttle in Pittsburgh many times with no issues. Having just moved to DC and knowing how the service works and not totally understanding the cab system, I booked a round trip to and from DCA for a business trip. The trip to the airport went as expected. For the return trip, I never even made it out of their waiting area. My flight was delayed an hour so I got to DCA at 11 pm. I went to the pick up counter and was told it'd be about a 15 minute wait. Then 4 drivers and the desk clerk proceeded to fight, in front of me, over who was going to have to take me. Eventually they decided on a guy and told me that we'd be stopping at the Gaylord (in National Harbor, the complete opposite direction of my house.) first. They then called the person who was waiting to go to the Gaylord (who I'm assuming was on the curb at another terminal) and asked her "are you still out there? We can pick you up now." before the driver realized he needed to use the restroom before leaving. The desk clerk then started arguing with the driver about when to pick people up and when to use the bathroom. At this point, I'd been waiting a half hour, had traveled all day, watched them all fight, and realized that I was going to have to go to Maryland before going home, so I got up and told them to just give me my money back and explained why. The response from the desk clerk was "well, your flight was delayed. you were supposed to get here earlier!" as though I had control of my flight schedule and I caused the issues. Avoid DCA super shuttle at all costs. The price of a cab is worth it. read more

Wrote a complaint to supershuttle - couldn't believe the reply. "... However, there are times when uncontrollable factors, such as weather and traffic delays, can result in longer wait times and service disruptions." Were they suggesting maybe the clear night and empty roads caused the delay?? These guys are crooks, tantamount to touts at airports which overcharge you for unlicensed taxi fares. Instead, they lie to you to get your money and waste your time. Could have been in my hotel by cab or even public transport by the time the van left the airport. Reading the reviews, it seems their behaviour is repeated and they continue to get away with it. Would never use them again. read more

I can't believe they are still in business after all these awful reviews! What is the point of making a reservation if we have to wait an hour or more at the airport? Why don't they have a limit on the time you have to wait before getting on a shuttle? "They put you in a van in 30 minutes no matter if its full or not." Why isn't there a limit of where they will drive a van of people? Why are you put in a van with people going to Dulles and Anacostia when you live in Tenleytown? Why do they drive by your street, only to circle back to it an hour and a half later? I'm done using supershuttle! Their customer service is rude and unhelpful, their drivers have no idea where they are going, and their operations suck. I'm done. read more

Had a GOD AWFUL experience with Super Shuttle last week. Last Friday, myself and some coworkers booked a shared van from the Embassy Suites Chevy Chase to IAD. We were picked up a little after 2 PM after we had all received an automated call from Super Shuttle verifying our pickup. Our driver was very difficult to understand, but it sounded like he read our names off and verified that we were going to IAD. We then proceeded to Dupont Circle to pick up the next passenger. Our driver decided to park in the MIDDLE of a busy intersection (this is not an exaggeration) while we waited for approximately 20 minutes for the passenger (when she finally got in the van she informed us that her pickup time was not until 3 PM - we were a half hour early). While we were waiting, cars were honking at us (rightfully so, we were blocking a busy intersection), and the driver was yelling out the window "F*CK YOU!!!" at the people who were honking at us. At first we thought this was mildly humorous, although extremely unprofessional....but what else could we do at this point? We were just hoping we wouldn't get rear ended and have to go to the hospital. It was absurd. Once our final passenger was in the van, we headed to the airport. When we got out of the van, the driver gave us our luggage and we started to leave. The driver then started yelling at us, telling us that 2 of us needed to pay him. We explained to him that we already paid online and showed him our confirmation numbers. He insisted that 2 members of our group had to pay again, CASH ONLY. Since we had flights to catch and didn't have time to deal with this, one of the members gave him cash, and he conveniently didn't give her change back until she insisted he gave her her change back. I'm sure he pocketed it. The rest of us showed our confirmation numbers, but he wasn't accepting that. He then grabbed my coworker's luggage, very forcefully, out of his hand and ran with it. Keep in mind, this coworker has a bad back and walks with a cane, and the force of the driver grabbing his luggage was violent and unnecessary. That luggage also contained government and personal property, so I'm not sure what he thought he was going to do with it as he held it hostage. Rather than trying to figure out the misunderstanding, the driver was yelling and cussing at us the entire time, making a huge scene. Several onlookers said they were going to call the cops on him because he was being so ridiculous. Eventually the police showed up and diffused the situation, saying that this kind of thing "happened all the time" due to miscommunication between drivers and groups of people traveling to the airport. I think that was the most disturbing part to me; that this happens all the time. NEVER using Super Shuttle AGAIN. Will definitely be going with a private taxi from here on out. Worth the extra money. read more

I waited at the National Airport in Washington DC for 1 hour and 15 minutes to be picked up. The super shuttle staff at the airport kept telling me the shuttle would arrive in 5 minutes. My hotel was only 4 miles away from the airport, just across the river. But it took another 1 hour and 15 minutes to get to the hotel once I was picked up. I was dropped the last even though I was closest to the airport as compared to the other people that shared the ride. Cost of the cab would be the same and it would take only 15 minutes to get to my hotel as compared to two and half hours with Super Shuttle. Another time I was heading to the National airport with Super Shuttle, the driver picked me up, then drove to some hotel, picked the two ladies and dropped them off at the restaurant and then took us to the airport. Fortunately, I selected the earliest pick up time they offered so I was able to catch my flight. I used Super Shuttle in the other big cities but I never had problems like I had in the DC area. read more

After I sent two emails with no response, Linda FINALLY responded and said that because of their "new policy", they can't look up any reservations that are more than three months old (and my horrible experiences happened outside of that three-month window). No further apology or attempt to get me back as a customer. Most companies would at least offer some kind of discount or similar tactic to use them again in the future, but nothing. Worst customer service EVER. read more

I usually don't write reviews but my service was so horrible I would be wrong not to. I reserved  2 Super Shuttle Non-Stop Van's (roundtrip) for our family trip which consisted of 14 people. My family and I returned last night from Cancun to Dulles Airport, I checked into  the Super Shuttle from the app after we received our luggage. Once we arrived at the Super Shuttle Airport pick up  area  we waited about 15 minutes before asking  the Super Shuttle representative how long it would be before our vans would come, he stated about 15 minutes they were getting gas. After waiting about  another 15 to 20 minutes the first van arrived (vehicle#1039). At this time it  was after midnight and everyone wanted to go home. So I put my  handicap parents, my niece and her toddler son, my brother and his wife on the first van.   This is when everything goes totally downhill. After waiting another 15 to 20 minutes after the first Van's departure still no second van, the Super Shuttle representative continues to say that the driver was gassing up but they were in the Airport Facility. Van #1049 pulls up, we asked the attendant if he was our  van and he didn't know so my sister-in-law walks over to the passenger side window and asks the driver  if he was there to pick up the Michelle party, the driver then states that he hadn't been assigned a job. At 1:14am I received the following text message; Status Update: You are assigned to vehicle #1049. Guest #646 Vehicle Locator  locator.SuperShuttle.com/?trip=MTA1MjM4ODkz The driver of vehicle#1049,  Mr.Hugues loads all 8 of our luggage, I buckle my 1 year olds car seat in and we  load up on the van. While  driving away the driver is on the phone with his dispatch he starts to explain to us Super Shuttle is going to charge him $50 if he didn't pickup another passenger so he tells us he is going to unload my family to take another passenger home. I then explain to him that I received the text message stating he was our vehicle and we weren't getting off. He then explains it's not his fault he has to do whatever dispatch state's or he won't get paid for the ride. Mr.Hughes then said we weren't going anywhere stops the vehicle takes the keys out of the ignition and walks away from the van. I then call customer service and they then transfer me to dispatch. Brittney ( the Supervisor) proceeded to tell me that there were 2 another passengers that had been waiting longer then us and that he had to take them. I explain to her that I received the text stating he was our assigned vehicle she then stated that the driver had declined the other 2 rides when he wasn't supposed to, my reply was that is not my fault. I let her know that my family and  our lugage was already loaded and we were driving away when he stopped the van. Brittany then states he never told her we were already loaded on the van and that he could take us, at this point it is about 1:30-1:40AM. Mr.Hughes puts 1 of the 2 passengers waiting  in a Uber. The second  passenger was explaining to us how he had been traveling all day and asked us if he could ride with us he was right in Upper Marlboro, we agreed. Mr. Hughes then gets in the vehicle and tells the other gentlemen he would have to get out because they were sending other van for him. The gentlemen asks him how long will the van take and he  responds with I don't know. The gentlemen then tells Mr.Hughes he would like to ride with my family, we were both going in the same direction and we both agreed it was fine. Mr Hughes  said he has to do what dispatch states, my brother then suggested Mr.Hughes to call dispatch and have the gentlemen added to the ride. Needless to say we arrived to our destination around 2:30AM.  There are no words to explain how horrible this company is, you could not pay  us to use there services again. I will be calling the corporate office. read more

Notified less than an hour before trip that no vehicle was assigned. Getting to BWI from Alexandria is stressful so the whole point of booking Supershuttle was to keep it easy, not try to get an Uber all the way there. If you can't guarantee rides, how are you any better than Uber? Not even cheaper either. read more

I would give Super Shuttle one star but I did get to my destination alive and that accounts for something. I've taken them a few times and every time it's like I'm taking my life in my own hands, well maybe the driver's hands. I will review my last time as the trips are just about the same, while loading the driver kept switching from a little pissed to happy. It's like he was pissed but remembers he's supposed to do some customer serving? There we two people in the van before us and we had to wait for one other one who had made reservations. He was pissed at the guy when he came but then a flip and became happy, it was like the driver was a six year old. Anyway as we took off he and the last passengers that boarded became very chatty. The driver was already driving like he wanted to end it all and take us with him but add that he's talking to a passenger sitting behind him I WAS SCARED. As he's driving down the highway he's turning fully around every time he talks to the passenger. We were in the last seats, I look over at my sister and she's sleep, I nudge her to comment about his fast no looking at the road driving and she snaps at me, "shut up I'm trying to sleep I don't want to be awake when I die" I myself put on my sunglasses close my eyes just put on my earphones and listen to my MP3 player and try not to think about the hell ride I'm experiencing. I don't know it it's the unluck of the draw but I always get the crazy driver when I use Super Shuttle. But they always help get my bags in and out the van. read more

This is a review for the WASHINGTON DC shuttle service. Slightly better in NY but not by much. make this 0 stars... if possible. Nothing new here - I was hoping for a miracle or an improvement perhaps.. VERY VERY VERY long waiting time at IAD. They say 20 minutes but their 20 minutes are 45-60 minutes sitting around in a van waiting for another plane to land to fill the van. A nuisance for most people, a headache after a 14 hour flight. This is NOT an exception - I fly very often - happens over and over and over again. Super Shuttle has a customer service problem (to say the very least) EXTREMELY rude drivers --- who are confrontational, condescending and stubborn (the customer usually knows what street they live on ... contrary to the driver's opinion ..) Again, this is rule NOT the exception. I have experienced this personally and while in the van with other customers. Either they are not paid well enough or they cannot deal with customers or a combination of both. The worst of it all - nobody from Super Shuttle seems to care. Time to switch services. read more

I will echo John G's review. Please please don't text and drive. It is terrifying. A very scary ride. The price is right, but not if you end up dead. read more

Still haven't changed my mind about the Dulles Airport Super Shuttle service. Hopefully they've closed down........

Riding in a van that stinks with a group going to MD when I live VA. Talk about crappy scheduling and bad service. Never again!

Just don't!!!!! Our driver started the adventure by forgetting to shut the back so luggage fell off. Then we stopped and waited for 15 minutes while he programmed his gps without air conditioning. We proceeded to a random address where nobody on our shuttle was staying. It took us over 90 minutes to reach our hotel which was a mere 17 minutes from the airport. read more

Took a trip to Washington D.C. Arrived in Virgina, the super shuttle had received my reservation and after about an hour wait, I was driven to Washington D.C. with no problems. Come the day of departure, is when Super Shuttle shows me their true colors of horror. I stayed at the Hawthorne Suites. I made a reservation weeks in advance. Before departure, I was to be picked up 4 hours before my 7pm depature flight, for travel time and check in. 2:30pm. - called Super Shuttle customer service - no answer. Called repeatedly for the next half hour - no answer 3:00pm - I get an answer, I explain my situation and they tell me, "Let me check for your registration, please hold". They hang up on me! 3:15pm - I'm getting very irritated now as anyone would be. I call back, no answer. I call repeatedly for the next 15 minutes, no answer. 3:30pm - I ask Hawthorne Suites workers if they have any other numbers for Super Shuttle, they look it up online for me, but they only had the same one i've been calling. They call Super Shuttle while I call them on my cell phone. No answer from either of us. 4:00pm - 5:00pm - I get very worried as it's a little over an hour drive to the airport from D.C. and with traffic. I continue to call, no answer. Are you serious?? 5:15pm - I'm given no other option but to take a cab to the airport. This cost $75 dollars and wait in traffic to the airport. I made my flight just in the nick of time. Thanks for nothing Super Shuttle. The fact that you consider yourself a legitimate business is a joke. Your ignorance in customer service created me an entire afternoon of stress and headaches. Customers DO NOT use this service as they just might not show up PERIOD, nor acknowledge that your reservation ever existed! If you want to save time and assurance your reservation will be initiated, make sure it IS NOT Super Shuttle. Unbelievably poor customer service. Avoid at all costs. Would give negative stars if it were an option. read more

NO! You risk a No Show/No Availability even if you have PAID!!! I booked an "Execucar" (town car), which is operated by Super Shuttle. I called in the reservation, for travel from my home in Prince George's County to DCA. I paid over the phone with my credit card and added 18% gratuity. I was given a confirmation number. I received a confirmation via email. I decided I wanted to change my pick up time to allow myself 15minutes more, since that is a luxury of a town car service versus a group van shuttle. I called back and was told "we're sorry, the agent who took your reservation (and payment) didn't check with dispatch first and we don't have a driver available for you tomorrow". I was told it would take 3-5 days to refund me the $56.10. I paid, received confirmation, only to find out no one would be available. What if I had not called them back to change my pick up time? I guess I would have had a no show at 6:30 a.m. Now I must wait days for my refund and now try to find a reliable company for tomorrow morning. read more

I've never taken Super Shuttle home from the airport but they have picked me up to go to DCA a couple of times. I hope I don't jinx myself by writing this, but they have always picked me up at the time they tell me, and have always arrived at the airport with plenty of time to spare. However, they should come up with a better system to alert their patrons other than texting since the drivers have a hard time with that (and really, they shouldn't be texting anyway). But so far, I've relied on Super Shuttle only when Metro isn't running and it might be tough to catch a cab, and it's been fine each time. read more

Super Shuttle picked me up at Dulles Airport. I live in Baltimore, which is north of the airport and 45 minutes away. Super Shuttle put me in a van with 4 others who were delivered to the west of the airport in Fairfax, and then to the east of the airport. I arrived home 3 hours later. They took me for a ride, both literally and figuratively. read more

Awful, awful customer service on the phone. I asked how far in advance I would get to the airport, and the representative very rudely said there was no way to know. That seems like a very reasonable question for a traveler who needs to catch a flight, yet she acted as if the question was totally out of left field. I asked to speak with a manager, was put on hold - and then the call dropped. I called back and asked the question again, possibly of a different representative, the tone of her response was even ruder: "I don't know." You could practically see the eye-roll. I once again explained that this was a very reasonable question, that if they couldn't tell me about how far in advance of my flight I would arrive, why would I take their service? She put me on hold, and once again the call dropped. Hard to believe two times was a coincidence. read more

This past weekend, I took a SuperShuttle to and from Dulles to DC. I booked ahead of time on their website. Once I arrived at Dulles, I was put into a shuttle in 5 mins, which was very timely. They arrived at my hotel on time to get me to my flight, and everything went smoothly. I have now used their services in 3 different cities (Austin, LA and DC) and every time they have gotten me to and from my destination efficiently, and for cheaper than a taxi. read more

I booked a reservation for an exclusive non-stop van service. It was $129 and booked for 5:20PM. I was trying to get to BWI in a hurry, hence spending the extra cash on a non-stop ride. At 6:20 I was inside a van owned by Premier because SuperShuttle still didn't have a van for me. What does reservation mean to this company? What did we reserve? Their excuses were weak, and if I ever find myself in this area again, I'd rather walk. read more

My wife's flight came in late and there was no one is at the service desk at IAD. I finally located the telephone number (+1 703-416-7873) and called from Paris about a pick-up. When I go someone (in India?) I was told I would be transferred - after 20 mins and 28 sec I was disconnected. The next call told me I was being connected but the IAD operator was busy with other calls and I would be again on hold. That was over 30 min and since it was then after mid-night an obvious there was no one at Super Shuttle's IAD dispatch I gave up. Next came the delight of finding transportation from IAD after midnight. read more

I had a reservation for 4:45 am. I've been waiting since then for my shuttle to arrive. A few minutes before 5 am I received texts that the driver was minutes away. Then I received a message that his ETA was 5:06. It is now 5:32 and I'm frantic about getting to BWI for a 7:40 flight! When I called the company they promised that the driver would be here in another 20 minutes. Super Shuttle is very unreliable and the phone support is inept. Don't use this company. At 5:41 (56 minutes late!!!!!) the van arrived. He opened the front door for me to get in--there were already passengers in the back--and several empty soda and water bottle containers fell out onto the street. Books are on the dash next to the filthy front windshield. Another passenger speaks what I'm thinking--we're going to miss our flight. If you did not heed my first warning--DO NOT USE SUPER SHUTTLE!! Arrived an hour and a half after my reservation time. The driver apologized but I feel that it was not enough. Super Shuttle needs to refund my money. My desire was to arrive at BWI early and stress free. Super Shuttle caused me to arrive an hour later than planned and stressed out. read more

Family member left their laptop bag on a SuperShuttle in DC. I have spent three days and over 8 hours trying to get the bag back. The company's response? "Sorry sir, we can't get ahold of the driver." I called again. Another person says the driver said he will leave it at the airport. I called again to verify that the bag was at the airport. The company said the bag wasn't. They said they would contact the driver. Again, the driver does not respond. The laptop is worth 2k and SuperShuttle simply does not care and will not do anything to locate the bag. Terrible customer service. #32892 read more

Summary: The reviews online were abysmal, but someone I met told me Super Shuttle was the way to go. Next time, I'm just going to believe yelp. I set up my shuttle to take me to Reagan Nataional. The shuttle arrived right on time. It seemed too good to be true. Indeed, it was. A mile or two down the road, I could tell we weren't headed towards Reagan. I asked the driver if we were picking anyone else up. They said no. We were going to Dulles. And I could either deal with this or get out. I chose getting out, thereby totally wasting all the $$ i'd paid towards this lousy service. I would take the bus over this. read more

was able to get a suttle from iad to where i work near the wegmans on rt 28. specifically van #941, departure from iad at around 10pm or so. from what i remember, usually if a driver of a van/taxi loads/touches your bag it's a $1/bag. well i had to manually load my bag into the van and upon arrival at my destination the driver was able to offload my bag and hand it to me. in turn i WAS going to give him $1, as he did touch offload my bag, but he looked at me when i gave him the dollar and said no thank you. not even a hello nor how was your trip was spoken by the driver. i was much obliged and gladly took my $1 back. how unprofessional, as i have used this service before and had much more professional interaction with the driver. keep you heads up and don't tip the driver of this particular van. read more

Took 2 hours to get home from the airport and 1.5 hours to get there. Driver parked in the mud and told me to walk through it. Do not take this "service". read more

Before starting, difference between a taxi and super shuttle was only $5 based on my destination. And last time my ride from my residence to the Airport was on time. This was a horrible experience from the Airport back to my residence. And I will not be riding with them again not recommending them to anyone. I started with the check in process and I was immediately assigned a driver. As I've waiting for the driver, I noticed in the map they provided the driver isn't moving. So I requested an ETA. Then after another 20min wait, I was then assigned another driver. After waiting another 10 minutes, I was then assigned another driver. Total time waiting was over 40 minutes when there were plenty of shared Vans available waiting to pick up. Did I mention that I was in a 6 hour plane ride and it was around 9.45pm for my arrival time? So yes, even small wait times and delays matter when you are trying to get home to shower and sleep. I requested that my reservation be cancelled because the wait was unacceptable. They said unfortunately it cannot be because I was past the cancellation window. Fortunately I was assigned a good driver, Clyde Bailey. He was professional and a gentleman. He is the only reason I am giving super shuttle 2 stars versus one star. But I won't be riding super shuttle again. The $5 savings was not worth the 40+ minute wait. read more

Their business model essentially just craps on their customers. I am shocked at the fee they charge compared to the service they provide! They encourage you to reserve ahead but then still make you wait at least 30 min so they can cram the car with people. Why do them the favor of reserving if it makes zero difference? To add insult, they make you tip a driver who doesn't even offer to help with bags. What's the point? Will never use them again- would greatly prefer to pay a little more for a private service that actually caters to you. 1. Driver was very aggressive on the road-- flashed his high beams 3 times at a car only a couple feet in front of him to get him to switch lanes 2. Unprofessional staff at the airport- the "receptionist" was on the phone to her friends the entire 35 minutes I sat there waiting 3. Driver after dropping me off at 1 AM called me to ask me to go outside my house to look for something he MAY have dropped in the road. In the middle of the night!! Calling to demand a refund- TIP included. Thank goodness I put the tip on my credit card rather than cash so I can try to get it back. Disgusted, never EVER again. Wish I had read the reviews before I booked. read more

Booked a pre-paid Super Shuttle van from Dulles to my hotel, for a flight landing at 12:30am Monday morning. When I got to the Super Shuttle desk a very bored and uncaring attendant told me and 4 others in line that there were no vans and the wait could be one to two hours or more. His option was "well then cancel and take a taxi" which is what I did. I will NEVER use Super Shuttle again, at any location, EVER. Shame on you. read more

Super Shuttle-DC Gaylord hotel van..... After waiting for 30mins the driver arrived and rudely rushed us into the van. I regret tipping when I made the reservation. read more

Super Shuttle not so Super for Airport Arrivals at National Airport This experience is specifically for airport arrivals. Last night I had a flight that got in at 5:30. The Super Shuttle was pre booked several weeks ago - I did not get home until 9:30. I was told by a very huffy customer service agent that my wait would be an hour plus. during my almost 2 hour wait at the airport - at no time was I informed by any of the customer service people of when I might expect my reserved ride home. Finally at around 7:50 our driver showed up. He had to fill the van with other people so that took more time. Then to add insult to injury - although I had been one of the people who waited the longest - I was the last scheduled stop. The driver stated he was going to drop me off before going to Dulles airport - but one of the other people convinced him to go to their stop first. (which actually they would have been better off had he dropped me off first). So I ended up taking a trip to Dulles airport and it felt like I should have just used that airport instead. Next time - I am trying UBER. Have had no problems with pick up - this was the first time I used Super Shuttle at the Airport - and it will be my last. read more

I could've taken a taxi for around the same price because we had five people. I had no idea we were going to be packed in a van dropping people off for two hours before we got home. That was quite maddening but the driver was nice and helpful and we made it home eventually. Its a good CHEAP option if your going to a hotel close by, but to a suburb with a bunch of family, I'm trying something else net time. read more