Historically I've dreaded visiting the mechanic as a female who knows nothing about cars. Northland…read moreis an exception. They recently replaced brakes in my daughters car, and in mine. Just towed our unworking car in for evaluation. I have total trust in these people and the customer service is really great. #customerforlife

Great customer service and very fair prices! Support local. I'll definitely be back and would…read morerecommend this crew for your repair needs too!

They don't return calls. I bought a vehicle from the owner and months later have not received the…read moretitle. Shady business!

Within a time frame of 7-8 months I took my Pontiac Grand Prix there five times for the ignition…read morecoils going bad. They just kept replacing them & not actually fixing the problem. And the fourth time they replaced them, within a week the same exact thing happened! When I asked why they were going bad they said they didn't know because they couldn't get into the system to find the problem. So they're not even doing their job to fix the problem or offer any other solutions to fix the problem. That's terrible business, does not build trust, & just taking advantage of people. I'm never taking my car there again! I recommend no one ever taking their vehicle there! I don't see how they're even still in business!

Never been to this establishment, I own and buy several vehicles. This time we wanted to try a ram…read moretruck. I have owned all models and makes of vehicles. Generally favoring the Chevy / GMC line. We were drawn to this Granit grey ram from the street, unsure if it was new or used until we pulled in and looked it over. All the other dealers we went through that day were closed , but we were ok with that after all we were just looking. As I peeked into the truck a gentleman by the name of Austin greeted me in the lot. He was well spoken and extremely friendly. He asked if we wanted a key to look over the truck and proceeded to get it. He let us check it over we talked some numbers and being close to closing we decided to come back the next day to test drive. The next day we come back to drive it and we get 5 miles down the road and feel in love with this truck. My phone rang and Austin had already been working on our deal. We come back at 430 and they had everything ready to go, all we had to do is sign. Very impressed with all the Graff Staff, every single person we crossed paths with ask how we were doing and if we needed anything. Blake was awesome super friendly very professional, Blake took care of all our finance needs and was very clear on explaining everything. Graff Staff Business owners Please realize and recognize the exceptional professionalism that your staff has. I will defiantly be back in the future and I have already sent two customers to come see your outstanding old school service that is rare to find to see if they feel the same way. VERY EXCEPTIONAL DEALERSHIP,HIGHLY HIGHLY RECOMMENED.

This review is NOT about quality of work…read more I stopped by Graff Jeep in Rockford because they advertise an Express Lane for "quick" service. I thought it would be a nice alternative to traveling south of Grand Rapids for an oil change and tire rotation. Apparently they only do "scheduled" work... and their "quick lane" is usually scheduled at least two days out. I believe they fall short compared to dealerships which have an express lanes that are "first come first serve" and can help you with basic services when you need them.

Three times I've had auto problems and these guys did a great job diagnosing the problem,…read moreexplaining what the problem was, and fixing it

I went dropped off truck there they had it for weeks then I spent 2,000 dollars and picked up…read morevehicle then two weeks later light came back on so I took it back to them then they changed sensor here I pick it up a hour after I pick it up my light on again so I take it to a dealer my timing chain is stretched out and it's way under a year and the owner todd isn't going to do anything for me don't go there In all now I have to have my vehicle fixed again by a dealership and pay out of my pocket because the timing chain is bad still and I've contacted Brian and todd neither wants to fix my vehicle that is still less than a year so should be under warranty

Had my vehicle in for brakes (master, lines, a full job), however when it was returned to me my…read moresteering wheel radio controls, cruise control buttons, horn, everything - had stopped working. I went back to the shop for two more repair items on the same vehicle and brought attention to the issue. When made aware, the shop response was "how can you prove we did that" and said that they would conduct a diagnostic, however when it would be revealed that they didn't do it, I would be responsible for the labor costs. Rather than accept the two repair jobs I had brought to the shop, and rather than offer to help with some diagnostics in the wake of accusations questioning the shop's integrity, I got argued with by 3 employees in the lobby. Mind you, I never once raised my voice, lost my temper, or anything undignified like that. We're not lying, you are. That's what I've come to understand of the shop. That - and all vehicles I've had enter the shop leave with new issues. The two techs that worked on my vehicle are no longer there, either, so doesn't seem like they can keep a consistent trained wrench under their employ. HUGE lack of confidence in this shop techs, and less in the management. Regardless of what the break and fix is - as a manager I would be embarrassed to see my staff address clients that way. The only correct way to stand behind your work is to prove it is quality, not calling your customers liars when your integrity is questioned.

Overpriced since new ownership. Twice they didn't do the job right and I had to return, simple tire…read morework both times. Won't be back! Got me twice but not a third time. So much for the local shop.

Found these guys to be knowledgeable, professional and friendly. They answered all my questions…read morehonestly and are very reasonably priced! Ladies, they will not take advantage of you and they let you know when to follow up. I couldn't be more satisfied with the help, service and price! Thank you!

Highly recommended and trusted local mechanics. Quality work and honest diagnosis. Would choose…read morethem for any services they provide.

They got the work done but failed to do it correctly. Loose parts failed to do a double check. Put…read morea huge dent in ny bumper. Have been back and forth with them about the work the truck needs and now hes being rude about me taking it to another shop to get it done.

Not from the area but was looking to buy a car nearby and i brought it here to have them check out…read morethe car. After a helpful service not only driving the car but lifting it up and diagnosing multiple problems, they also helped explain and show the issues with the car because of my inexperience. After all that I demanded I owed them money and the owner refused to take any money saying "we always do this for free". Was beyond pleased and happy and would 100% come here again if ever in the area!!!!