I take my Kia to the Ford quick lane every few months for my oil change. They are thorough and…read morereasonably priced. The waiting room is nice, with TV and a free coffee or hot chocolate.

Don't waste your time going to this place. They make you…read morewait, they want you to leave your vehicle for over an, even when there not busy. They don't take appointment, so if you come back in an you could lose your spot. They are open til 8 pm on Mondays, but state they take the last one around 7. Went there also on a Saturday at noon and was told it was to late to do it, because they close at 1:00pm. They advertise as a quick lane oil change? Big guy at the counter seemed that he could care less if you had an oil change there, wasn't helpful at all. My recommendation is that you don't try going in there at all. Feel sorry for people who buy cars/ trucks from them.

Historically I've dreaded visiting the mechanic as a female who knows nothing about cars. Northland…read moreis an exception. They recently replaced brakes in my daughters car, and in mine. Just towed our unworking car in for evaluation. I have total trust in these people and the customer service is really great. #customerforlife

Great customer service and very fair prices! Support local. I'll definitely be back and would…read morerecommend this crew for your repair needs too!

Great staff with decent timing! Very friendly and knowledgeable they know their stuff!read more

Edit: I'm extremely disappointed by the recent changes at Graff. The dealership's ownership…read moreabruptly removed Managing Partner Lon and his wife Tracy, who were the true heart of this business. Lon brought integrity, transparency, and genuine care to every interaction. Tracy, though not in an official title, worked tirelessly behind the scenes doing the jobs no one else wanted and caring for customers just as much as Lon did. They were restoring my faith in what a car dealership could be. Together, they created a culture of honesty and community that set this dealership apart. Without them, Graff has lost what made it special. I can no longer recommend supporting a business that treats its most dedicated people this way. I still love my Jeep, and don't regret my purchase, but will not be getting it serviced here in the future.

Graff dealership goes above and beyond when it comes to buying a vehicle or having your vehicle…read moreserviced. From the second you walk in the door they treat you with kindness and are honest. They are asset to our community when it comes to having fun events that raise money for various non profit causes. I would highly recommend thier service department, routine maintenance or fixing your vehicle has always been a honest , hassle free experience for me. Fantastic team at Graff Rockford!

They don't return calls. I bought a vehicle from the owner and months later have not received the…read moretitle. Shady business!

Within a time frame of 7-8 months I took my Pontiac Grand Prix there five times for the ignition…read morecoils going bad. They just kept replacing them & not actually fixing the problem. And the fourth time they replaced them, within a week the same exact thing happened! When I asked why they were going bad they said they didn't know because they couldn't get into the system to find the problem. So they're not even doing their job to fix the problem or offer any other solutions to fix the problem. That's terrible business, does not build trust, & just taking advantage of people. I'm never taking my car there again! I recommend no one ever taking their vehicle there! I don't see how they're even still in business!