Had a major preventive maintenance job completed on my Acura at Bronk's on Northland Drive. A week…read morelater, the car drives great without any issues. Friendly service. Volunteered a discount I didn't realize I had. Prices lower than the dealer using Acura brand parts.

My husband and I were told to drop off our vehicle, so we did at 7am. At 9am my husband called to…read morecheck on the vehicle the office guys said they have the vehicle and it is still in the parking lot. Then in the afternoon my husband reached out to the garage again and was told it was not in the garage yet. So, my husband waited all day from 7am to 4:45pm with no vehicle. When I got home at 4:45pm he had told me he hadn't heard anything. We decided we would go to the garage to see what was going on with our vehicle. When we got to the garage we were told it had just got in the garage and they were beginning to look at the vehicle. The guy in the office was a complete jerk and very disrespectful. He said to us "what do you want me to do call you every 5 minutes". I then reminded him that he hadn't even called us once. He said I don't know what you expect me to do we had 6 appointments that specific day. I asked him if he rather us go somewhere else. His reply was go someplace else. That is exactly what we did. Our vehicle needed brakes, tire sensors, rotate tires and a new reflector on the bumper. We will not go back there or recommend this place. Never had this issue in past with this garage.

Best place to take your car. Fair pricing and honest work. Won't go anywhere else! They care about…read moreyou .

They are good at getting back to you via email. I have gone to them many times and I love their…read moreservice and how they get things done as quickly. Even if your car or truck needs to be fixed and don't have another car, they are good at providing a car for you.

I've gotten all of my repairs and oil changes done at Car Care for the past couple years and LOVE…read morethe service. They're honest about what my car needs & when and I love going to them for my cars maintenance. Highly recommend

Took my Jeep in for an oil leak originating from the same location of a repair completed over a…read moreyear ago. They found the leak and made the repair no hassle and no charge. That is exceptional service, and I highly recommend them.

This review is NOT about quality of work…read more I stopped by Graff Jeep in Rockford because they advertise an Express Lane for "quick" service. I thought it would be a nice alternative to traveling south of Grand Rapids for an oil change and tire rotation. Apparently they only do "scheduled" work... and their "quick lane" is usually scheduled at least two days out. I believe they fall short compared to dealerships which have an express lanes that are "first come first serve" and can help you with basic services when you need them.

Edit: I'm extremely disappointed by the recent changes at Graff. The dealership's ownership…read moreabruptly removed Managing Partner Lon and his wife Tracy, who were the true heart of this business. Lon brought integrity, transparency, and genuine care to every interaction. Tracy, though not in an official title, worked tirelessly behind the scenes doing the jobs no one else wanted and caring for customers just as much as Lon did. They were restoring my faith in what a car dealership could be. Together, they created a culture of honesty and community that set this dealership apart. Without them, Graff has lost what made it special. I can no longer recommend supporting a business that treats its most dedicated people this way. I still love my Jeep, and don't regret my purchase, but will not be getting it serviced here in the future.

Always great service! Professional and reliable. Fair prices. They have worked on my Dodge…read morePromaster and also my Prius.

I brought my toyota tundra in for front struts and to have some repair done to the frame. They were…read morefast, professional and courteous. The owner Dave and the mechanic were very thorough by showing me what they recommended be done. The work was done on time. The quality of work was exceptional and I felt the cost was a real value. If you want old fashioned honest quality work without pressure to buy stuff you don't need - go to Hillbilly Auto!

Found these guys to be knowledgeable, professional and friendly. They answered all my questions…read morehonestly and are very reasonably priced! Ladies, they will not take advantage of you and they let you know when to follow up. I couldn't be more satisfied with the help, service and price! Thank you!

Highly recommended and trusted local mechanics. Quality work and honest diagnosis. Would choose…read morethem for any services they provide.

Alex has been the most accommodating and fair mechanic I've ever worked with. It is important to…read morehim to make sure that you can worry about your life and not your car. He is always kind, understanding, and gracious. It seems he has a lot of regulars because every time I am in there he knows his customers and they know him. I feel that he will try to do everything he can do for you.

I knew my Toyota RAV4 was due for a check-up (started making some sounds, misaligned tires, and the…read morebrakes felt off after 12 years of driving), but I hesitate to find an auto shop on my own since I have limited car repair knowledge. Fortunately, a good friend of mine recommended Acme Tire & Auto in Rockford, so I decided to call and stop in! My friend and I talked to Alex, whose the owner of Acme Tire & Auto, and he was absolutely friendly and sincere about the work that was needed! The first time I stopped by, I needed an alignment and oil change, which was done very quickly! I needed to head out of town for the week, so Alex was mindful about my limited time in the area. Very reasonable prices! The second time, I came back to get my brakes changed. Per the advice of my friend, he recommended coated rotors since I usually keep my car outside through all the seasons. Alex was able to order those parts the same day, so I was able to decide that when I dropped off my car. Overall, great experience getting car work done! I would definitely recommend this place to friends and family. Price - fair & reasonable Accessibility - easy to find location Customer Service - friendly & honest Timing - great! Accomodating

Juan is great to work with. He has taken care of the tires on our cars for years. i recommend…read moreSweet Tire. Pat

I had purchased two tires for the back of my truck online. I went in to get them put on the wheels…read moreand old ones off. A lugnut twisted off when they were removing them, no biggie. The manager said it would probably have to be cut off and would take 1.5 hours totaling roughly $100. i said not a problem il just skip the tpms sensors for now then. well they ended being able to get it off and asked would i like the sensors since i didnt have to pay the cut off fee. i said no just the tires. Well it cost me $150. The y charged me the same amount they quoted to cut the nuts even though they ended up not having to. It was a giant ripoff. to top it off my wife and i got in my truck and is smelled like weed and butthole. i will never go back there again, and i recommend you stay away too.