They were very professional and did a thorough job at one of my listings. My seller was pretty pleased how easy it is to book them and they scheduled the work right away. read more

I was out of hot water for days waiting on first an appt 2 days after calling in my claim and then 2 more days to get them to come back out. The tech waited until the next day to even submit the request to my warranty company who approved it in 20 minutes. Then I have to wait another day or 2 to get another slot for them to come out to do the repair. DO NOT RECOMMEND!! read more

My home warranty company sent a "technician" to my home for a tankless hot water heater malfunction. The technician did not speak English. He used a translation application on his phone. Through the application I read the technician needed to order a part. He pointed to the part. The application said it may take a week. So a week without hot water. The technician took a hundred bucks from me and departed. I looked up the part on Amazon and received the part the next day. I replaced the part. I now have hot water. It has been 8 days and no communication from Miguel's business. read more

Came right out and fixed my issue and inspected my unit to ensure nothing else needed fixed. Good to go! Before calling Superior Star, no one was answering their phones, and the one guy that did was over charging me by A LOT. Thankfully he stood me up for our appointment, and I ended up putting it out on Yelp. Superior Star messaged me, up front with everything before confirming an appointment. And boom....good as new. Good price too. read more

They guys that come out to work always find the problem and fix it as soon as they are done everything is running just as new. The service they provide is timely and the guys have been working late and on weekends. The price is great. The unit was freezing so they put in a new coil and it didn't take long at all. read more

Superior Star AC & Heating - Heating & Air Conditioning/HVAC Near Me

I have one star because it requires a rating. It's really zero stars. I reached out to this company for AC maintenance services. We set up an appointment for Friday 2-4pm, meaning they can show up anytime between 2-4. It was 3pm and I got a text they were on the way........after an hour and a half no call no service tech. So I messaged and was given an excuse! Still 550pm been waiting since 2pm for technician. Don't waste time with this company, unprofessional and unaccountable. read more

Superior Star AC & Heating - Heating & Air Conditioning/HVAC Near Me

Called Superior Star AC as they were recommended highly by a coworker. I did shop around and got three different quotes before I decided to proceed with the purchase. Install was fast and the guys doing the install were very professional and fast. Over all I would recommend them to others. Best deal for the price! read more

This company is unprofessional, with multiple times of no-call no-shows and horrible communication from the company or "Miguel". They were contracted by a warranty company for a plumbing leak, to which I asked the warranty company if they were qualified to do plumbing repairs, they informed me they were, the company had sent multiple different employees who were not a part of Superior Star ac & Heating all "contractors" they sublet to had informed potential damage in the bathroom that joins the wall, and informing the company of this, they decided to tear down partial walls from the master shower where the damages were not as the damages and leak were from the bathroom sharing the wall with master shower and when asking the Miguel the reason for why knocking down walls he reverts to complete unprofessionalism and either stops communication, or provides information that multiple other plumbing companies had refuted and he has refused to take responsibility to the damages caused and had even held my vanity hostage for various weeks after requesting them the day they decided to remove to place in garage they failed to listen to simple instructions advised them to set the vanity in the garage with the granite bathroom sink. They took the vanity to their "storage" and they had placed the granite sink top out in the backyard... I would highly avoid this company and the manager as they are extremely unprofessional and lack the mental capacity to complete simple tasks. read more

Superior Star AC & Heating - MasterBath Shower that was destroyed for no reason - Heating & Air Conditioning/HVAC Near Me

Superior Star AC and Heating installed my AC system last year (company the home warranty company called). They successfully installed it, but did not complete the job; they forgot to replace the motor cover and when I reached out to them, 3 times, via text and phone call, they never returned my call/text. I assumed it was just an oversight. I decided that since they installed my system, to have them do the yearly "tuneup". I called the number and got a "hello"; I had no idea if I actually was talking to someone at Superior Star or not and asked "who is this?"; the man told me it was Superior Star. I was quoted a price of $129. We agreed upon a time and date and I rearranged my schedule to ensure I was home when they came by. After looking around, I found they charge more than other reputable companies (by as much as $30.). I waited the 5 hours from 3pm-8pm for them to contact me and I heard nothing, no call, no text, no response when I called their business number. I had several things I needed to do today, but had to put them off since I agreed to be home for this appointment. They have now permanently lost a customer and I would not recommend them to my worst enemy. I would strongly recommend anyone considering Superior Star AC and Heating to look elsewhere as they've shown themselves to be unprofessional and unreliable. read more

Great Service! My home required it's routine maintenance. I reached out to several companies and Superior Star was able to get it done right away. Pricing is competitive and everything discussed was conducted. Highly recommend using them for AC and Heating needs. read more

I needed installation of a smart thermostat and Superior was first to respond. Their appointment times were flexible and service was very affordable. They actually identified a deficiency which, although inexpensive to remedy, would would probably have been very costly to me in the long run. Highly recommended. read more

AC went out Sunday afternoon, texted Superior and they had tech at my residence in three hours,,,, two hours later- problem fixed. they easily could have charged me more,,,,but, were honest and repair was inexpensive. very professional,,, thank you Miguel! read more

I messaged Superior Star late at night for an estimate. Miguel responded quickly. Got my ac replaced same week! Got best quote in town. Service was great and efficient. They were very respectful and knew very well what they were doing. My house is cold again :D I would definitely recommend. read more

These guys were awesome! Their response time was fast, they were on time and very thorough. I had an older unit that needed to be cleaned and my ducts to be cleaned and sanitized they did it all and at a fair price. read more

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Wow. Our AC went out in the evening. We tried everything to troubleshoot until I messaged them around 9pm. They said they could come out between 10-11pm. The technician diagnosed the problem quickly, switched out a part, checked all other parts of the system inside and out, charged what seemed a decent fee, and we had cool air back up before we went to sleep. I was so impressed and grateful. read more

Our emergency drain started leaking outside so I requested quotes from several places. Superior got back to me first with a quote. Majority of other places wanted to come out first before they could quote me and Superior seemed to know exactly what the problem was from my email. They were out the next day and charged exactly what we were quoted. I highly recommend this company. read more

We just moved into our house, and just as luck would have it our ac stopped working. Figured it was a small issue but with the new house decided to call the pros! After reaching out to several places, Miguel offered to come out the same night! We decided for the following Sunday morning! Showed up on time fixed the issue and we discussed him coming back for maintenance. Overall a great experience and provided a quick solution for a awesome price! Beyond happy and grateful for his expertise. read more

Miguel came to the rescue when my renters called to tell me that their AC suddenly stopped working. This is an urgent situation in San Antonio. In June. So I was worried about weekend rates, special order parts, basically... ending up with a huge bill. But Miguel identified the problem quickly and was able to have it back up and running within an hour. At a very fair price. He'll be my first call for AC repairs going forward. read more

Our heater gave out during a recent freeze. Temperatures dropped down to 50 in our house and we have 2 young children. I was referred to a different individual who was not able to resolve my issue, still charged me a service charge, and assured me that they had reverted all their changes prior to leaving... Since the issue was not resolved, I wanted to have someone else come out and take a look at it. I came across Superior Star AC & Heating while looking for someone to come by on short notice. I called at 9am on a Saturday and had 2 professional and astute employees arrive later in the afternoon. They identified the problem, notified me that the previous individual's efforts were not correct and he did not restore my unit back to how it was, and were able to set up a work around for that night. Saturday night we had enough heat in the interim to keep our house around 74 during the winter! The same worker returned Sunday, fixed off the issue, and even made sure my AC was functional as well! Our heater and AC have been working great! read more

Miguel was fast and honest. Price was reasonable and didn't try and oversell me. Will call again!

Phenomenal service at a great price. Miguel worked around my schedule, and got my unit serviced and running like new. He even made it a point to spend some time doing some Preventative Maintenance as they were able to get the main problem fixed within just a few minutes. Exceptional HVAC work. Highly recommend. Edit: just used Miguel and his team again. Once more, great service and honest pricing. They should be your only call for HVAC needs. read more

This was a great experience. My A/C unit wasn't cooling the house so I submitted a request late one night to be contacted to arrange service and by early next morning I had heard from Miguel. He was very professional and dispatched a technician within a couple of hours. The technician arrived when expected and was able to perform the repairs without any issue. Miguel followed up with me afterward to discuss the repairs and make sure I was satisfied. All in all a great experience and very reasonable pricing. I highly recommend! read more

Came home the day after Christmas to no heat in the home. I reached out to Superior Star and they had a technician at my house within two hours. The tech Garrett quickly diagnosed the issue and was able to get our heat restored in short order. Really a great team to work with! read more

We had a gas leak on our property. After thoroughly checking out the system and finding out that the old gas lines had disintegrated, Superior Star gave us two options: replace the existing gas line or go all electric. We chose to go all electric. They did a magnificent job with the new electric lines as well as helping us to find replacements for the gas stove, the gas dryer, the refrigerator, and the gas furnace. We have used them before for plumbing and air conditioning problems. Every time we've used them, the work was exceptional! It's refreshing to know there are people who still care about their customers and about doing the best job possible! read more

Excellent service. Very accommodating, professional, punctual and reasonably priced. Asked for a quote for PM and duct sanitation for 1 unit. Within minutes I received a quote explaining what services are included with fees. We had our AC serviced the next day. The technician arrived on time, verified what services we requested and explained everything while he was working. Very respectful with us and our property....highly recommend. read more

I called to find a quote to clear the AC drain that was clogged. Miguel responded quickly and came within 30 minutes. He cleared the clog. He was reasonable and very polite. I recommend this business. read more

Superior Star AC & Heating - Heating & Air Conditioning/HVAC Near Me

AC went out on a Saturday evening in June. Went on Yelp looking for help on Sunday morning. Miguel responded within seconds. He arrived a couple of hours later and had us cooling down in minutes. Awesome work and great personality. Highly Recommend them read more

Had 2 units tuned up and added refrigerant. Miguel responded to my inquiries promptly. Clear explanation. Fair and transparent pricing, no hidden charge or up-selling. They showed up on time. I didn't have a chance to meet the gentlemen, but my husband described them as courteous and professional. Happy with their work. Since both units were running before the service, it remains to see if the efficiency improves over time. Overall, it was an excellent experience. Will definitely recommend them. read more

My mother in laws AC had gone out which was over 20 years old. The guys at Superior informed her the AC was at its end needing to be replaced. At first I got upset thinking it was one of these companies just trying to push a new system on an elderly person but after my wife told me her AC was over 20 years old and her mom felt very comfortable with them I felt better about the whole situation. Ultimately if her mom was happy with her new AC system and the company that's all that matters. So would I recommend this company...yes. They had really good reviews on Yelp which is why I messaged them in the first place and based of her interaction with them I can see why. read more

One of our A/C units drain pipe began dripping quite a bit over the weekend last week. We went ahead and changed all of the filters in the house but the dripping continued so I knew it probably had a clog somewhere. We are new to the area and so I decided to try my luck with Yelp since I've seen a lot of bad experiences being posted for many of the big companies you hear radio ads for. Superior Star AC sounded pretty good in reviews so I sent them a request for quote. I received a response through the app within minutes and someone was scheduled to come and look at it the same day. Mike showed up at close to 5, but within the estimated time window and took a look at the system. Confirmed that the drain was clogged up and he and his assistant worked on it for about 30 minutes to clean it out and explain some maintenance to help keep it clear. Very nice and professional service, worth what I paid! I will use them again in the future. read more

If you are reading my review of Superior Star, I will save you time, money and aggravation because you have just lucked out to find THE BEST A/C & Heating installer in San Antonio! Miguel was so knowledgeable about how to properly install our gas furnace and condenser, had an A+ rating at the BBB, and the best price in town. The true trifecta so I told him he had the job and he started the next day. He emailed me the company's 10 year warranty that he registered himself upon completion and just couldn't have made it any easier. BONUS: he also does plumbing and electrical so is replacing three people we will need in the future for our rental properties. We couldn't be more pleased with Miguel and his amazing company. read more

These guys are great! Will be our go-to company for any A/C and Heating work we need done on our home!

Miguel responses right away with availability. He came to the house and was very friend. He quoted a price and didn't try to upscale me. I will Definitely recommend him to my family and friends read more

Wow if I could give 6 stars I would. My AC stopped cooling Friday night around 10pm and around 2am I sent out a quote request to 5 different companies on Yelp stating this was an emergency because no A/C in Central TX and with COVID people are working out of the house = not good. Miguel (the owner) responded within hours and said he could be at my house between 11am and noon. Miguel is incredibly knowledgeable, honest and helpful. He is an absolute expert, the last AC company I use (won't name names) sent out a very friendly person but he was an amateur. Miguel quickly diagnosed multiple problems and gave a very fair quote and then got to work. When he completed his work he walked us through and showed us, step by step, everything he had done. He told us that during the summer months he rightly prioritizes customers with A/Cs that are not working above regular maintenance. Getting an A/C working again is his number one priority. Before Miguel came out the lowest our A/C could cool to during a hot summer day was 74 degrees. Today at 4pm the next day our house is cooled to 69 degrees! Our A/C is now working better than it ever has and it is all thanks to Miguel. He is a super sweet professional guy who shows up to do honest hard skilled work at a reasonable price. He finished within a few hours and we are now good to go! Superior Star A/C has won a new customer for life. read more

Woke up at 5 a.m. with our central heating totally out (during San Antonio's lowest temps in decades). Miguel responded within minutes that he could be here by noon. He diagnosed the problem quickly and fixed it for a fair price. We are so grateful to have our heat back and we will definitely call again in the future! read more

Our AC went out during the night and I needed someone immediately to fix our AC. Miguel was prompt, efficient, and very professional. My family happened to be in town over the weekend and when Miguel initially rang the doorbell, we were all at the dining table and they all said, he is very nice! He fixed everything quickly and I am so grateful that he was able to service our needs! I will definitely use and recommend his services again. Thank you very much, Miguel. read more

We've had the Superior Star team out to do everything from work on our old R22 unit to doing a full replacement of indoor/outdoor units plus some ducts. They have the knowledge and put in the hours to get you or keep you running. They helped in the winter freeze and in the dead of summer. We initially spoke with five companies for estimates and advise when we decided to go with replacing the old R22 unit. We went with Miguel and the team and have no regrets. From pricing, knowledge, and just the plain desire to help you...don't go anywhere else! read more

Great work. They responded almost immediately and had someone at my house within the hour. My ac drain lines were clogged. They cleared my lines and my ac is no longer leaking. 100% recommended. read more

Miguel called me almost immediately and was at my house within an hour. He showed me what happened and explained my options thoroughly. He had my ac up and running in a few hours. Quick, efficient, knowledgeable and I would highly recommend. He will be my go to from now on. read more

They arrived on time and did an excellent job of AC maintenance, including replacing capacitors that needed replacement, filling the system with coolant, cleaning the units outside, flushing the drain lines and sealing the airleaks. With 2 units it was not inexpensive, but they did an excellent service, so it was well worth it. read more