What they say/write on the work invoice/do are not in alignment. The work done was not fully…read morecorrect and caused damage. When informed of this, they only made things partially Pono. Too bad because they are likable conversationalists, good prices and I wanted to support family owned local business. In my opinion, it is worth the extra money, less stress and peace in knowing the repairs will be done correctly the first time to just go to Lex Brody.

Great service and didn't have to wait long . We were done in no time and the price was good too!read more

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

I unexpectedly had a flat tire on my way to the gym on a Saturday. I was stressed because I now…read moreneed 4 new tires, since my SUV is all wheel drive. I called a few places and no one had 4 tires Luckily LB had the 4 tires I needed! They were very courteous and helpful. They were booked but they said they would squeeze me in. My car got towed there and they got the job done. The tires were expensive but I didn't have a choice. My usual spot for tires is Costco but that's in Kona and I'm on Hilo side. LB did a great job on my car and they saved me. They earned me as a new customer. Their staff is awesome!

Very respectable and dealt with out issue in less than an hour. I recommend them for all tire…read morerelated problems.

I don't want to say how wonderful these young men are!! I want to keep it a secret. They are so…read moreprofessional and efficient. Reasonable price. Got my safety check here and I appreciated the service. Love that they have full-service gas pump too. Next time I need service I am definitely coming back here.

From beginning to end, the service is great. Fair pricing, and friendly local service technician…read moreguys. A good old fashioned service station, and they've been around forever, so you can trust them completely. They do not have a lot of capability for very modern vehicles newer than 5 years old, when the computer systems and electronics are very complex. It's much better to walk in and ask them if you can get your needs covered, but they are very happy to do regular tune ups and basic repairs. Everything i have requested to get repaired on my 15 year old car got done well. 5/5

The owner Nate is very nice and accommodating. My first experience was last summer when my air…read moreconditioner was out of fluid. Without an appointment, he took me in in 20 minutes later I was on my way with a cold car. A few months later, I had a mechanical problem and took it over to him and he fixed it up in no time. I will be a faithful customer.

"I first came to Nate at Speed-O Auto Services a few years ago when I needed help swapping out some…read moreparts I'd purchased myself. He was incredibly supportive and patiently guided me on how to ensure I was buying the correct parts. This week, I returned with a recent engine light and oil leak, feeling the familiar overwhelm of not understanding the issue. Just as before, Nate clearly outlined his assessment and costs, instantly putting me at ease. His clarity regarding services, rates, and process has consistently built immense trust, and I truly felt I was in good hands then, and again now. I highly recommend Speed-O Auto Services!

Keith is very busy. Best make an appointment to have your car check on. He will know what is wrong…read morewith the proper diagnosis.

Descent value and service in inner Hilo, so convenient location just off loop highway.read more

Two years ago, my fiancé visited this auto-shop. After hearing about the cost for such small and…read morequick service, I was furious and wanted to negotiate with the owner of the shop. My fiancé didn't want to create problems and forced me to not worry. Two year's later while cleaning her car, I find this receipt, and now I'm here to rant. If this post can one day help just one young college student who knows nothing about cars, while trying to save as much money possible to lessen their college debt, this post will be all worth it. Fiancé thought something was wrong with gas pedal since the engine was randomly revving when the foot was off the pedal. The vehicle is taken to car tech auto, mechanic says "he's busy, leave the vehicle, and they'll call once he finishes figuring out what's wrong." Not even 30 minutes later, mechanic calls back, explaining how the rubber floor mat shifted that would sometimes push on the gas pedal. Fiancé arrives back at shop, receives bill for $64.59 for his "time". $64.59, for not even 30 minutes, to move my rubber floor mat back a bit so it was no longer pressing on the gas pedal?

Look no further, Wes Masuda is the man! The BEST and most trustworthy mechanic in town! Great…read morework, excellent prices, always fast, honest, and reliable! I cannot recommend him enough! Wes is a rare find! The shop is clean and not sloppy (see my pics) with crap laying all around, especially when you're a lady like me, we notice s**t like that, ha ha! 5 stars don't do justice! From phone call to in person he's like an old friend and very professional. Took my Bimmer for a oil and filter change and he even checked and topped all my fluids. Especially when you're a single women, you can easily become a target and get ripped off! So, all you single ladies out there, if you don't have a man to take care of your ride, Give Wes a call and tell him, Jade sent you! Woot Woot! #Winning

We have had two fabulous experiences here with our Audi. We highly recommend Noel. Fair pricing,…read morewe had our car back after a major repair in four hours and the car has never run better! Very professional and transparent. 5 stars

Noel Barrilleaux's new auto repair shop, located in the historic train turn-around building behind…read moreKawamoto Swim Stadium and a few blocks down from Edith Kanaka'ole Tennis Stadium. Set back off the street, but he does have a small banner on the fence at the street driveway entrance. Noel is the son of the legendary "Bear" of "Bear's Racing" whose repair shop was the go-to for VW's on the east side for decades, until closing a few years ago, leaving VW owners casting around for a specialist. Noel literally grew up working on VWs, so he is that specialist ! THANKFULLY HE IS BACK!!! Also working on Audi, BMW, and Mini. This is slightly annoying, because the VW people want him exclusively to ourselves, lol. ASE certified. All-around trustworthy, experienced, skilled nice guy. Shop is new and clean, but small, and it's just him doing everything, so he is already booking far in advance. I had a question about my car and he checked it out and reassured me that no repairs were immediately needed, thanks !