We took our car in for an insurance estimate. They were prompt. And we were able to move ahead…read morewith our insurance claim. Unfortunately, our car was totaled. So, we were not able to use their repair service.

My car got reversed into and needed a body shop to make repairs. After reading reviews in Yelp I…read morenoticed a few low stars but after reading the low reviews I just thought was disgruntled people. Took my car in and repaired, I called them to see if car be ready the next day. Person I spoke to said be ready today at 3:30. I'm like ok , but I'm working and won't be able to pick up car until tomorrow after taking off work. Well I go in at 9AM and they are working on the car. Person working on it said had some nicks on the fender and needed to be fixed, but be ready in a few hours. Three hours later I call and that person said a part was on order and car be ready maybe Monday afternoon! I'm like it's Friday and I took off special to pick up my car. A few hours someone from the office call me and said car is ready. I'm like ok, be there soon. I go there and had buffing dust on the repair are still, the rest of the car was cleaned and a worker got a cloth and dusted the fender a little.. I forgot my glasses and at the shop it's looked good. Well after it rained I went with glasses on and was a bit disappointed on the finish work. Very minimal and I can live with it because don't have time to take off work and do this minor fix. I'll post some pics of areas that are messed up .

I met Debbie and the crew many years ago when I worked for the computer industry. Over the years…read morethey have maintained a customer focused attitude and always do excellent work.

Called them to schedule repairs with GEICO as they were highly recommended. Took a couple of days…read moreto have them return my call regarding the claims. Called Debbie back and she told me she got in touch with my husband and he said he would look for other shops since repairs wouldn't be done till May/June. Talked to my husband and he did not get a call and did not speak to a Debbie. So basically she lied. Called and left a message and never heard back. Called again today and went to voicemail. If you don't want the business just say so, so I'm not wasting my time.

I WILL RECOMMEND THEM 100% EVERYTIME! The back of my 4runner…read morewas completely smashed, the bumper was hanging and the passenger side front and back was also severely damaged. These guys offer excellent service with a true "customer first" approach and true commitment of going above and beyond. They kept me informed all throughout the project, had it ready ahead of schedule and gave me my 4runner back beautifully detailed inside and out! They stayed right on budget and even did some touch ups to fix the other small wear and tear scratches. I highly recommend this family owned and operated collision shop 100% everytime.

They are crooks and liars. They had insurance money for 2 months before ordering the parts and…read morelied about it the entire time. They never pulled the car apart to even know what they needed to order until after the first piece came in. Said they can't order the next part because they need more money (despite already getting paid and labor, which they haven't done). Most dishonest people EVER! About to involve police for theft and insurance fraud as Ed (who is not the owner or an employee, but the father of the owner and the only one who answers the phone) won't let us speak to anyone that actually owns or works for the .company

They ruined by beautiful Jeep Trailhawk. They said they don't guarantee their work and call the…read moreinsurance company if you have a problem. Don't use them no matter what....also original estimate was $8300 and they billed over $12,000 to the insurance company.

DO NOT USE THIS SHOP. If I could give minus stars I would. They also drove my car for their own…read morebusiness while it was at their shop, I have the Valet records too. They did more damage than what they repaired. The finish trim around the door window was incorrectly put on, there are gaps between the pieces that shouldn't be there. They don't fit tightly against the glass and water gets inside my door. They put two large chips in a panel they didn't even work on and when I took it back for them to fix that they painted it a different color than my car! When it was first finished after two months, I opened the replaced door and the rubber seal just fell off in their driveway! They removed the entire rear bumper to replace a door and messed up all of the sensors, front and rear. The entire job it terribly sloppy and very poorly done. I complained to my insurance company and they told the shop they had to redo the work. They told me they would and the owner promised he would make sure it was done to my satisfaction. After weeks of taking it back for more photos, repeatedly and waiting for a new bid they sent to get paid to redo their bad work Matthew has refused to fix my car properly. My insurance company was even going to pay them again to fix the terrible work. No other body shop on island will fix/ repaint the panel, even when the insurance company authorized payment! The body shops on island are all in this together. I am having State Farm remove MS Auto from their approved shops.

No customer service! Overall, such a horrible experience and a headache that no one should go…read morethrough. Took my car in to get fixed and the job took well over 2 months. During that time they gave no updates. I was the only one reaching out to get information. On top of that, they rarely answered their phone. Sometimes when they did, they were rude. Do not recommend.

Poor service. Do NOT use this location to rent a U-Haul, especially if you have to use the self…read moreservice app. Such a PAIN!!! I will never rent from them again. They also threatened to tow my car (total A-holes!) Their parking area in the back was inaccessible since they were welding the entrance area so I had to park in the front (didn't feel safe to leave my car on the street to get sideswiped). Crappy service.

Not a very detailed or thorough cleaning for the price. The service was kind and helpful but…read moredefinitely uninspired or interested in a job well done. I would not recommend this business to others or returning for further service.

Very disappointed with the quality of work. Had my Honda Odyssey painted and it looks like a back…read moreyard paint job. Very unprofessional. They painted it the wrong color the first time and broke both of my automatic doors and said my husband can fix it (because my husband's a mechanic). Brought my car back for them to "fix" and now it's the right color but dull in certain areas and they didn't respray the door jams. Will be taking it elsewhere to fix the entire car. Also, they damaged the window rubber by putting paint thinner on it and a lot of over spray on the chrome trim.

I found Wally's when I needed a safety check and found them with an internet search. Arrived at…read morethe shop with a few other cars in the parking area. We checked in at the window then had only a few minutes to wait for our turn. Service was fast, friendly and efficient. We've been going there for a few years now and highly recommended them to others.

Super friendly and efficient. Only went for safety check and it was a breeze. Will return when I…read moreneed any service.