El Cajon Store, Totally incompetent. Cant even return phone calls. DOL gave specific instructions…read morefor my case and they cant call him back either. Been trying to get hearing aids and help from them since December 16th 2024. I will be headed for a different hearing aid company. The audiologist guy was way nice, just a complete and total failure of following up. I have called numerous times and left messages. I'll take my business elsewhere..

Wonderful service!!!wonderful audiologist! Amazing new hearing aides for my husband!!!! They took…read moreour insurance and had them ready in a week, improved 10x better than ones we had gotten from SONUS!!!!!!

I am a new client and absolutely love this place. Boyd and Juli are amazing. My first appointment…read moreJuli was so happy for me on how much my insurance had approved me for getting hearing aids. She made sure I was getting the best. She worked with me to find what was best for me. I walked out of there so stinkin happy! I went back to get help with changing out my wax guards. I had one of my ears that had a stubborn peice of wax and Juli got it out....man I love her. She and Boyd make you feel at home! This place is just the best.

Julie and Boyd are exceptionally caring, patient, and higly professional!…read moreI highly recommend them.

I stopped by for a replacement of the sport wire on one of my hearing aids and a cleaning and…read morepossible dome replacement if needed. Without looking at my hearing aids, I was told that appointments are necessary and I would have to call and make an appointment and come back another time. I said okay. I just called the CMR Costco Hearing Aid Center (where I purchased the hearing aids several months ago) in order to make the required appointment and - surprise - they told me that appointments are never needed for minor items. Just stop by anytime. It's unlike Costco to have an employee give inconsistent information to a member, and not be willing to assist a customer standing in front of them. 5-stars for Costco CMR. 2-stars (being generous) to Poway Hearing Aid Center for not being willing to help a member.

Very unprofessional, uncaring and always make mistakes. their cost is cheaper but with crapy…read moreservice. They never explain and expose model numbers they sale. they could be charging whatever they like without telling what they are selling. The wait is too long, sometimes months. single mold takes months to get it done and finalize. sometimes they give misleading and wrong excuse to cover their inefficiency and lack to interest to work and help solve customer concern.

Dietschs Hearing Aid Centers is the gold standard in customer care and friendliness. The team is…read moreessential to anyone that has the smallest hearing loss. Their selection of technologies to her most anyone is really great. AND here is the best news...They know how to use, configure, setup, maintain, and troubleshoot their technology offerings. The staff is awesome. Love this place and the people.

Elizabeth is very pleasant & knowledgeable! I highly recommend her business for all hearing aid…read moreneeds

Dr. McCallion is a great surgeon. I had my thyroid removed and from the start till my surgery, he…read morewas awesome. His office is clean. His staff is great and he cares about your well-being. I would recommend him to anybody who needs a ENT doctor. He's very patient and answers all your questions.

Dr Patrick McCallion and his staff did an amazing job treating my Sinusitis. From pre-op…read moreappointments, to post-op follow ups, they went above and beyond. Thank you Dr McCallion!

This office sucks, they don't answer the phone, very unprofessional, the Dr seems prejudice and…read moreperverted, he's a jerk, very rough when touching you. Do not waste your time here.

After being informed that they couldn't take our insurance I tried for a week to reach someone to…read moretalk to. I called four different times in the same week, assured by the answering machine that they would call back! I never got a call back even after the last call when I insisted on talking to Gary! Finally we drove down to the office which is an hour one way from home . We walked into the office to two girls chatting away. The one finally said they didn't take our insurance and were sorry no one had called back! We would have worked with them if they had returned our call. We found another office called Connect hearing who accepted our insurance and my husband had his hearing aides in a week! SONUS lost over $5,000 because they would not work with us! Don't go to SONUS!!

Yvette and Cristina were great. Smoothed out all the bumps I was experiencing with my hearing aide…read more very happy with the service I receive. David M

There are many fine places that you can buy hearing aids. The Sonus location at E. Main Street in…read moreEl Cajon is not one of them. The office assistant Evette does not open the store for most days and does not notify 'patients' when repaired items come in. In fact, in my case, she did not return my 8 calls over more than a week. This was the second time with a complete lack of communication. I foolishly gave them another chance, only to be betrayed again. The only reason I was able to make any contact with that branch was when I called the main office and spoke with corporate management, they have a secret number to reach that store, apparently that she will answer. The very helpful Kay from corporate headquarters looked up my file. As it turns out Evette got my date of birth wrong, (good thing they do not dispense drugs) but Kay corrected it and was able to look up my account. They knew for more than a week that my hearing aid was not repairable by Resound, and did not bother telling me in order for me to acquire an alternative for an extremely important Court appearance. Evette is clearly not interested in helping the customer but instead, is interested in figuring out when is her next break and getting out of work without returning any phone calls or emails from alarmed customers that realize they made a grievous mistake in entrusting Evette and Sonus to deal with this essential matter. Again, there are many fine and reliable places to obtain hearing assistance; maybe even other Sonus branches, but if you have a hearing aid need, NEVER entrust the careless and distracted Evette at the Sonus branch at E. Main Street in El Cajon for those needs. Since they do not keep regular business hours, sometimes not opening for days AND they do not return phone calls, dropping a hearing aid off with them for repair just means it is missing in a black hole with no way to contact them as to why it is taking so much longer than they said it would. If I had not called the corporate headquarters, it certainly begs the question, when, if ever, would they have called to let me know that fact that my hearing instrument would not be repaired and needs to be replaced. Clearly, why pay high prices for aggravation; it would be much better to go elsewhere that has competent people that care. High prices and remarkably poor communications and non-existent quality service are all Sonus on E. Main Street in El Cajon, has to offer.

Collette & Angeline are wonderful. They walked me through the process of being fitted for hearing…read moreaids.

This office has gone above and beyond with their service and kindness. With my most recent…read moreappointment I was in another county but specifically made my appointment with this office and drove down. Miracle Ear on Fletcher Parkway. They are awesome. Signed, Lisa Michael