My 94 year old Mom has been a patient here for several years.... AND WITH GOOD REASON! DR LACARRA is absolutely wonderful . His patient professional manner with the elderly like my mom is so appreciated by me. Look no further than this great medical facility for all audiologist/ audiometric services !!!!! read more

Almost no personal attention. I was offered one low end choice of hearing device that did not meet my needs

Good service, good products, no pressure. Most of my interactions are for free tuneups, cleaning, etc.

The hearing aids and charger are expensive. I lost the charger after 4 months as I travel for a living and the charger that came with the hearing aids & case are too bulky to pack each week. I should have inquired about a small travel charger before purchasing the hearing aids. I find that I rarely wear the expensive hearing aids as I am gone 4 days a week and then forget about them. I would not recommend someone buying these if it didn't come with a travel charger or have affordable replacement parts. I was quoted $300 for the charger. read more

Very easy to make an appointment being here on vacation and I needed help. Staff was excellent and fixed me right up in 5 min.

Have had only very positive experiences at this location with Dr. Lacarra. As my hearing has gotten significantly worse, Dr. L Figured out a solution that is working well -and was approved by my insurance. His office is always able to provide hearing aid cleaning at no cost, greatly appreciated. Definitely recommend this practice with no reservations. read more

The guy at the front desk was dismissive and condescending toward me when I wanted to return the hearing aids after 6 days. I would not come back here (La Mesa office) I was refered to this office by my ENT doctor. I was reasonably satisfied with the hearing aids and fitting by the specialist. However, with further research, I decided that I needed to have more support from an audiologist for Tinnitis. This company doesn't support that kind of service and the hearing aids they provided were probably not the best for my kind of issues. So, I returned them within the guaranteed return timeframe. All good until I showed up in the office to make the return. The attitude of the front desk guy changed in a flash. I have never been treated so badly in an medical office. He literally said, "Have a nice life" as I left. read more

do not return phone calls. Lost my aid, called they doesn't reposed ina few hours, called the corp, they tried to call, had to leave message. read more

My first appointment for my first time hearing aids was very hurried. It Came with little instruction even how to wear them. I switched dispensers and he was much more thorough. But I took them back because of the cost , and the place reeks of tobacco smoke of which I am allergic. I went to Costco and got far superior help in every way and saved thousands of dollars. Markus at Mission Valley Costco was like a warrior for the hard of hearing.I feel like if you are spending $5,000 for anything you should walk into a place that is clean and friendly and even get offered coffee or water. It's a big step to need hearing aids. It should be a comfortable relaxing experience. read more

These hearing aids are way overpriced. Almost same as their $6000 aids, Costco brand sells for $1400. . read more

My husband Sandy had an outstanding experience with Audiologist Kelly...she totally went out of her way to accommodate my husband who was getting fitted for his first time with hearing aids. She spent time getting to know him & his hearing needs & totally met our needs. She was extremely professional & maintained the COVID virus rules for our office visits. She was very patient & took her time explaining & demonstrating the hearing aids. Thanks Kelly for a great experience & we will definitely recommend you to our family & friends. Sincerely Samuel (Sandy) & Marianne read more

You can go in at any time to get your hearing aids cleaned. There is always good parking. Sometimes when you leave a message, you don't get a call back and have to call again. read more

They were pleasant, helpful and efficient. Carol did my test and consult and she was very thorough and knowledgeable. She took time to discuss my specific issues and options. I recommend them. read more

I can't say enough about the exceptional care I received from Dr. Tony Lacarra. He was very knowledgeable, patient, caring and thorough as I went down the brand new road of hearing aids. The ladies at the front reception were so kind and wonderful as well. Highly recommend! read more

We see Kelly at this location in hillcrest. She is awsome. I just had the BEST experience with Delores who answered the phone! OMG. We moved to New Mexico and she hooked us up with a location here in town. She looked up the closet store gave me their phone number and pulled up my husbands information in her records. She calmed my nerves (because hearing aids can be very costly) hubby still has a warranty. She is an amazing human being. She deserves a HUGE raise. The first person customers talk to is the person who represent the business. Give them a call for your hearing aid needs. read more

I was sold the top of the line hearing aid; after some connectivity issues I took them back and was told "there's a glitch" the company is working on; that's the reason they were not working properly. After numerous attempts to "fix" them; all failed, a second pair was ordered and they did the exact same thing. Then the "doctor" tried to blame my iPhone 13 Pro phone as the problem. Deceptive from the start; don t trust this place. read more

Both of my parents have worked with specialist Kelly M. Scoggins at the Hillcrest location. Kelly is also at the La Jolla site two days a week and is available for client visits once a month at the Paradise Village retirement community where my parents have lived. Kelly is very knowledgeable and thorough in her work with patients. Her friendly, positive approach is very welcoming for all. I'd say she's definitely an excellent specialist provider! read more

Horrible service. Wish I could give this company a zero. They are overpriced and understaffed. My 92 year old mom had to wait a week for a simple battery replacement. One week of her life lost as she couldn't communicate with anyone or even pass some time watching TV. After our purchase of a $5,000.00 hearing aid, I would expect overnight service for something so basic. Also, I found out that COSTCO offers much better prices for the same quality hearing aids and you don't have to be a member to purchase. Beware of this company. read more

sorry service when i have a apt. say 930 your lucky you get in by 10 dont want to give you filters .alway want to sent my hearing aids off for repair / and no loners so you can hear for 3 of 4 weeks there gone. .called corp office she lied and lied no help . they make you give them one star its so chickin crap no one cares what you like . read more

I am so happy with the quality and service that I received. Dr. Lacarra made the experience very enjoyable. He explained all the options and I didn't feel pressured at all. The best part is the quality of my life Has improved dramatically. Thank you Dr. Lacarra and the wonderful staff at HearUsa. University Ave. read more

Dr. Tony Lacarra is an exceptional audiologist. He is special. We have seen 3 audiologists for my husband in the past and have not found anyone more knowledgeable, patient, compassionate or helpful than Tony. Because my husband has Alzheimer's I tend to help with explanations and communication but Tony reassured me that he understood and is able to handle the difficulty communicating. He said, with a smile, "I have my way." And indeed he does. He has a wonderful way with elderly people. He is a warm and caring professional. After the hearing test Tony explained everything thoroughly, listened patiently to our concerns, took an ear mold, and when finished my husband took Tony's arm to walk out. My husband's new hearing aid is excellent. He can now hear from across the room without my having to raise my voice. We returned a week later for an evaluation and will retutn for batteries or any adjustments needed. 10 Stars!!!! read more

Dr.Tony Lacarra is an exceptional audiologist. He is special. We have seen 3 audiologists for my husband in the past and have not found anyone more knowledgeable, patient, compassionate, or helpful than Tony. Because my husband has Alzheimer's I tend to help with explanations and communication but Tony reassured me that he understood and is able to handle the difficulty communicating. He said, with a smile, "I have my way". And indeed he does. He has a wonderful way with elderly people. He is a warm and caring professional. After the hearing exam he explained everything thoroughly, listened patiently to our concerns, took an ear mold, and when finished my husband took Tony's arm to walk out. His new hearing aid is excellent. He can now hear from across the room and without my raising my voice. We returned a week later for an eval. and will return for batteries or any adjustments needed. 10 stars!!!! read more

I've deaf my whole life and have with HearUSA for years for about 10 years. When Tony LaCarra called me out of the blue and asked me to test out some hearing aids, I agreed. My existing hearing aids were from different manufactures and I was never completely okay with them, but they did the job. Tony, however, knew that the newest hearing aids were going to be the best fit for me. So I tried them on, went through a short sound test, and wore them for a week before deciding to buy them. I was BLOWN away with how much better I could hear! Tony couldn't contain his excitement. He KNEW these were the perfect fit for me. Now I can honestly say that I am hearing now better than I have in my whole life. read more

I have nothing but praise for the service and attention i received at HearUsa..Dr Lacarra is very thorough and patient with the many questions and concerns i had as I adjusted to my hearing devices..Follow up support has been wonderful... read more

I wanted to express my heartfelt appreciation for the services received at HearUSA on University in San Diego I finally got up enough nerve to have another hearing test (after a 10 year lapse since the last one that showed a hearing loss).and because of Dr. Tony Lacarra's amazing knowledge, sensitivity and kindness, I made the decisionn to get hearing aids. I totally lost my hearing at the age of 5 due to infection, but my hearing returned sometime afterwards. I didn't actually know the extent of the problem, until I began hearing myself asking people to repeat what they said at work and in social situations. This began to strain relatiobships and my patience. The stress I felt every single day has evaporated and I now realize how demanding straining to hear can be. It is fun being able to hear conversations, theatre performances, movies and everyday noises that I missed before. My hearing aids are so tiny that I actually forget that I have them! HearUSA's front office staff in the Hillcrest location also is very knowledgeable and helpful. Thank you, Dr. Lacarra and staff. You've changed my life and you are appreciated. read more

Great professional care and service. I was a little skeptical at first because of past experience, but Dr. Tony Lacarra was great! He found the product I needed rather than the product I thought I wanted. Using my iphone and hearing aids together has changed everything. I can use the phone without problems and really enjoy music for the first time in years. I can't emphasize enough how kind the service I received was. Thank you Dr. Lacarra!!! read more

As a Kaiser patient, was referred here to purchase hearing aids. Met with Dr. Lacarra, who was very thorough in explaining what was happening to my hearing and how the devices would help. He was spot on in what he told me and how he set them up - as a musician, hearing is really important and it is wonderful to have improved acuity. Husband is also happy he needn't repeat everything he says to me. When one of the aids quit (forgot it was on and wetted it in the shower), Dr. Lacarra and Z cheerfully did what they could to revive it, but ultimately sent it off for repairs. It was back in a couple days, good as new. These devices are not cheap, but they really are worth it, and HearUSA makes the process of acquiring them pleasant and reassuring. read more

It's unfortunate that the other locations have gotten such a bad rap, especially for Kaiser members, who have so little options to choose from but to stick with this affiliate. I feel that this place deserves its praise, from the office to the staff, especially Dr. Tony Lacarra, who might not come off personable at first but as others were saying, he's simply friendly, considerate, and knowledgeable. I am a relative young professional that's constantly weary about the cost and effectiveness of hearing aids that I've avoided it like a plague. I was finally convinced to get a pair and Tony has definitely made the process of acquiring them much easier than I anticipated. I appreciate the time and effort he took to explain the benefits and caveats, without sounding like a dreaded sales person. I wouldn't hesitate to recommend this particular location to anyone who's thinking about hearing aids. read more