We were referred to Chears for my toddler. I was nervous because she didn't pass the exam with the pediatrician. I think she didn't understand the directions. Chears was amazing! They know how to work with children. The front desk personnel were very patient and helpful. My daughter passed the exam and the doctor explained everything to me in detail with pictures. The office we were in was a decent size. There was a sound proof room that my daughter went in during the testing but you can see everything. It was a great experience! Getting there was super easy. The parking lot has plenty of parking. Chears shares a building with other businesses but are located right up the stairs. You can also access via the elevator. read more

Highly recommend if you need an audiologist - audiology testing - or just information about options with hearing loss. I felt incredibly supported by their team. Very kind staff. Nice office and easy parking. Grateful for your help on my hearing loss journey and pathway to a cochlear implant! read more

Review from a customer of over 7 years with CHears, and Dr. Robert Faillace and Dr. Nicholas Faillace. I recently upgraded my hearing aids to the latest version of RESOUND. I am very happy I made this decision. The new technology, combined with the extraordinary and never failing customer service given by Dr. Robert and Dr. Nicholas Faillace, allow my hearing to be as good as ever. My hearing is very rewarding.I am happy everywhere I go. The new devices adapt to every noise level and situation to enhance my hearing. Thank you so much, to the Faillace Family and to all of the Team Chears! Felipe Leff read more

I am so appreciative of the care, friendliness and professionalism of the front office staff, in particular Ashley. She always greets me with a smile when I arrive for my appts and when I call the office with a question if she doesn't know the answer she is great with follow-up and calling me back with the info I need. I have seen Dr. Robert Faillace twice and he is professional, knowledgeable and friendly. I can tell he really cares about his patients well-being in regards to their hearing and helping to improve their quality of life. Yesterday was my second appt and I was fitted with what will be my first hearing aid as I only needed one for the nerve damage in one of my ears. Upon having it placed in my ear Dr. Faillace ran some tests on his computer and then did a sound check and asked if I could hear him okay. I wept happy tears! I couldn't believe how well I could hear, in fact I had no idea just how long my hearing had been so diminished! Then the next thougbt I had was how much I've missed over the years with my hearing loss Dr. Faillace took notice and asked if I was okay and then asked me how long has it been since I've been able to hear this well and I told him I couldn't even remember, that my last hearing test was 40 years ago when I was in the military and though I passed my hearing had to have been on the decline for some years but I just didn't notice because it was so gradual. Then, Dr. Faillace explained wearing the hearing aid would take some getting used to at first in terms of how I hear things but it would get better. The hearing aid itself was very small and comfortable to wear and Dr. Faillace even matched the color to my golden hair. No batteries and has it's own small charging port I can put on my nightstand at night when sleeping that can also travel nicely if needed. My life changed for the better the moment that hearing aid was placed in my ear and I could hear everything so clearly. My hearing aid is being ordered by one of the office staff and I cannot wait to receive it. If you are putting off getting your hearing checked or think you may be a candidate for a hearing aid give the people at chEARS the opportunity to assist you, you won't regret it. read more

I cannot compliment everyone employed at chEARS! The best and friendliest customer service ever! The doctors and staff are so above standard when it comes to hearing issues and maintenance of hearing aids. I have been to other hearing centers. Sorry. They do not compare to the skilled professionals at chEARS. read more

Five stars for the team at ChEARS on Camino Del Reo in SanDiego! After a couple hr search on line, costco and on the phone for a replacement hearing aids charger, ChEARS elected to sell me their only one. I learned most audio service centers cannot sell chargers given they are match sets with hearning aids. My charger, forgotten at home almost made our San Diego vacation experience mute. The good doctor and his assistant found the right model, ensured it had proper fit, got my aids charging and sent me on my way! Its a great day when you can hear birds cherping in the sun. This team is capable, kind, customer oriented, fun and friendly too! As I head out to the Padres game tonight, I'm looking to hearing the crack of the bat. And too I'll be Cheering for ChEARS! Portland Dave read more

Found this place online and contacted them for an appointment. Luckily, they were able to get us in quickly. Amazing staff and service! I can't say enough good things about Jocelyn. She was so great with my toddler and thoroughly explained everything. I will definitely recommend office this to everyone. read more

I had quite some difficulty with the efficacy of the hearing aids I started using, and Dr. Kearney continued to work with me until the issues were resolved. I very much appreciate a physician that demonstrates the concern and tenacity to help a patient achieve the results they would want for themselves. read more

After waiting for an hour past my appointment time I finally gave up and walked out. They over book appointments with no respect for people's time. read more

I took my 90 year old mom here to have her hearing re-evaluated. She had stopped interacting with people both in person and on the phone and stopped watching television. Over the past 20 years she has had various hearing aids and evaluations but nothing like the service that was offered at ChEARS. From the start, the front office staff was very helpful and friendly. We met with Dr. Nick Faillace who was very kind and considerate of my mom's hearing condition. We found out that she had hearing aids that were suitable for someone with mild hearing loss. Although they could not get her hearing back to 100%, they were able to find the right hearing aids in order for her to enjoy life. Our experience at ChEARS has been a lifesaver for my mom. She now is able to interact with people both in person and on the phone (even makes her own doctor appointments) and enjoy television again! We cannot thank the staff at ChEARS enough for giving my mom her hearing back. read more

I owe Dr. Kearney a HUGE thank you for saving my daughters hearing. My daughter experienced a sudden one sided hearing loss 8 days prior to her initial appointment. I decided to seek an ENT consult due to my growing concern for the lack of hearing improvements after two physicians evaluations and treatment recommendations. My daughters official appointment with her ENT physician wasn't until next week. However, it was recommended I get an audiology assessment beforehand. I happened to come across Chears audiology clinic on the internet that morning. I was shocked when I was told they could see her that afternoon. I guess I didn't realize how time sensitive sudden hearing loss could be. Dr. Kearney knew that in order to save any of her hearing treatment should start immediately. She was so concerned after the audiology assessment that she had called a nearby ENT clinic to make sure we were seen that evening. My teenage daughter was diagnosed with Sudden Sensorineural Hearing Loss (SSHL). She was started on a different array of medications that day to jump start her hearing. She is now on a effective treatment and positive recovery to gaining her hearing back. Dr. Kearney's complete dedication to all her patients is astounding. She is very professional. She listens to our concerns and answers all our questions. She uses the latest and up to date audiology equipment. I truly can't say ENOUGH positive compliments about Dr. Kearney and her staff at Chears Audiology. Thank you! read more

I am so excited to have recently found CHEARS Hearing Center and Dr. Kearney! My daughter was diagnosed with a moderate to severe hearing loss at birth and was fitted with her first set of aids at 3 months old . The past 6 years we have been going to Radys to get molds , aids , cleanings , check ups etc. I have never been satisfied there. 6 months ago I started researching new places to go. It's very hard to find places who take children. CHEARS answered all of my prayers . Dr. Kearney is amazing ! The communication is great , I can make appointments within days. I know what I am paying for at all times, not just sent a bill for the services. I am so mad that I didn't find you 6 years ago. My daughter was just fitted with her new sparkly blue ear molds today , she is 6 1/2 and she as well adores her new Audiologist ! Thanks CHEARS and Dr. Kearney for making this process , which can be very overwhelming for a parent to a child with hearing loss , so easy !! Highly recommend to parents with kids with hearing loss ! read more

I took my mother to have her hearing re-evaluated, and her hearing aides re-programmed. We were scheduled to see Dr. Lucia Kearney. We were a bit late because my mother needs assistance. Dr. Kearny met us with lack-luster enthusiasm and this was our first visit with her. No niceties, no smiles, not a whole lotta love. My mom is the sweetest person in the world and Dr Kearney proceeded to scold her for not keeping her mask secured and that she has a five month old at home to protect. Mind you, my mom is hard of hearing so she could not hear her well. My mother was confused and stressed after this. Quite rude. The hearing test began and I was in the room with Dr Kearney and she had zero interaction with me. Not a smile, a conversation, nothing. Hearing aides were re-programed and Dr Kearny again gives my mom a talking to about keeping her hearing aides on at all times. I was not pleased with this type of doctor-patient exchange. Bottom line, Dr Kearney has little to no bedside manner, and she is not very senior citizen friendly, in my opinion. I'm not going to hide behind this review. I called and spoke to Dr Kearney directly, but only received justification to her actions, and little reconciliation. I held my tongue during our visit because I did not want to upset my elderly mother. Take your parents someplace more friendly and helpful. I would give two stars because office staff and reception were very helpful and friendly but overall our one hour visit was poor. My mother will not be returning as a patient. HC read more

As a musician and music lover, I am at a lot of concerts. Because of this, my hearing is constantly put in harms way by the decibel levels I am exposed to. Attending one loud concert is enough to do some damage and make your ears ring for a while, let alone many nights of loud music. Knowing how important my hearing is and the risk I put it in with all the loud music I am exposed to, I still couldn't force myself to wear earplugs. Mainly because every time I put a pair in, all it did was muffle the sound and made everything sound horrible. You know the kind; the big foam cylinders you have to roll up and slide into your ear. While these may be great for loud airline flights or jackhammer work, they didn't cut it for me. I knew custom earplugs existed, but I had always thought they were very expensive. That was until I met the great people at Chears Hearing Center. I was able to get custom earplugs made at an extremely affordable price. The earplugs are of the highest quality and keep the sonic properties of the music intact - just lowering the volume. They're perfect! In addition to offering affordable earplugs, the process of having the molds taken was a breeze and the people at Chears were very friendly and professional. I highly recommend them to any music lover or musician. Go to Chears and get your custom earplugs, your hearing can't wait! read more

I can't say enough great things about ChEARS Hearing Center. Lucia Kearny has always been there to make sure I am hearing at my optimum! She is patient and answers questions no matter how insignificant I might think they are. I have come in on short notice and Jan, behind the desk, works her magic so I never have long to wait. Always accommodating. Bonus, parking is available and adjacent to the office. Thank you ChEARS. read more

BE VERY CAUTIOUS!!!!!! They scheduled services not covered by my referral and didn't bother saying anything until after I called them when I got a bill for an outstanding balance. They stated the provider I was referred to doesn't do the services on the referral so I would need to go back to my doctor to get them to redo the referral so I could get insurance to cover the services they performed. My doctor was not willing to back date a referral this facility messed up and my insurance will obviously not assist since this facility decided to take matters into their own hands rather than advising prior to making an appointment. Now this company is sending me to collections and I can't wait to explain to collections why this became an issue. read more

For more than ten years I have been spending a great deal of money and time trying to find hearing aids and an Audiologist to help me hear better. After working with two other hearing aid suppliers and buying three different brands and models of hearing aids I was frustrated and disappointed. On the recommendation of a friend I found Dr. Faillace two years ago, he and his team have been great. The ChEARS team are very competent and genuinely committed to helping me improve my ability to hear conversation and the and TV. Under their care my hearing has vastly improved. I drive 45 minutes from my home to the ChEARS office but it's totally worth it. Don't waste your time or money with anyone else. Go see Dr. Faillace, you won't be disappointed . read more

I have been seeing Dr. Faillace for about five years. I was just fitted for my second set of hearing aids with the latest technology and he is very helpful on suggesting what might suit your needs. The office gives clear and concise information with the hearing aids and any accessories you would like that work with your hearing aids. The staff is wonderful and very accommodating. I highly recommend Dr. Faillace for any and all hearing needs. Jamie Fensterstock-Day read more

We love Lucia Kearney! She has seen our 2.5 year old twin boys twice and has always been so patient, understanding and most importantly can get results even with crying toddlers. I've worked with a prior pediatric Audiologist and our experience with Dr. Kearney is like night and day. She was able to calm down our twins, re-direct their attention and get their needed results. I'm so glad that Dr. Rowley Busino referred her to us. But the very best part is that she worked with us when we were going through terrible insurance issues - Dr. Kearney and her staff are awesome! They really treat their patients like human beings. Our twin boys and our family are truly grateful for their services. read more

Took my elderly mother here for her first ever hearing aids. In addition to being professional and knowledgeable, Dr. Kearney is patient in answering questions and helping select the proper type of hearing aid based on my mom's hearing test results as well as lifestyle. After the initial period, she continued to make adjustments to improve the fit and hearing level. Our experience is extremely positive, including with the responsiveness of the office staff! read more

I accompanied my husband to Dr. Faillace's office because my husband needs hearing aids. Dr. Faillace is an expert on the newest hearing aid technology. He applied that knowledge to my husband's particular needs, e g. tinnitus, hearing in noisy environments, and listening to television. Dr. Faillace gave clear directions about using hearing aids to improve one's life, and he backed up those directions with rationale. In addition, he gives his patients a 45-day trial period which is more than the 30-day period required by California's law. Dr. Faillace is personable and gave us adequate time to learn about products and to test them on my husband. We are certain that our quality of life as a family will improve. We highly recommend the Chears Hearing Center! read more

As I begin let me say cheers to CHEARS!!! I spent all my adult life in TV News...we were required to wear what is called an "IFB" in our ear to hear programming and producer/director instructions, etc. When I retired in 2008 I found my hearing to be awful. I was lost...went to Senta Clinic and the CHEARS Hearing Center and when I met Dr. Faillace and his staff my life changed forever! Dr. Faillace not only fitted me with outstanding hearing aids, he has been there for me with every need I have had since day one. I highly recommend CHEARS whether you are young or old. By the way, the new hearing aids are nearly invisible....CHEARS keeps up with the latest and greatest products while servicing the patient with tip-top professionalism. Give'em a call...I guarantee you will hear what you need to hear!!! read more

I can't say enough great words about Dr. Kearney and her patience, kindness and thoroughness. I have been seeing her for my hearing problem for about a year now and she has made my transition to wearing a hearing aid painless and seamless! She even makes it pretty simple to go through the hearing tests I have to do 4 times a year-it would be a grueling process with anyone else!! I Just love her!! read more

Went here for a deep impression mold. Dr. Kearney was excellent. She was very professional and kind. Would highly recommend!

Dr Kearney is fantastic. Very knowledgable and super patient with my 73 year old mother. Her hearing aids are changing her life. Highly recommend ChEARS!!!! read more

Highly recommend Chears Hearing Center in Alvarado area. Dr. Fallace is a gem and takes much time to help one get acquainted with new hearing aids as well as having you return often for help and checkups! I can now hear everything and I don't think many will know that I have these hearing aids as they are small and unobtrusive. Thumbs up! read more