I highly recommend using pro cleaners. The owner really cares about customer satisfaction. We got…read moreour dry cleaning back the same day and they were even able to get out some stains/markings that were left by the previous dry cleaners we used. Fast and efficient!

Clothes were promised by 5 PM yesterday. Still don't have them. Have a flight early tomorrow that…read morewe needed the clothes for. They don't answer their phone. Have been to the actual store at least 3 times today to get the items. They said they would call, never called. DO NOT TRUST THEM WITH YOUR CLOTHES.

They do a beautiful job on my husband's shirts and pants, but I took a dress of mine to be dry…read morecleaned which had been dry cleaned at my old dry cleaners several times before. It came back very faded. I mentioned it to the receptionist and she said she would tell the owner to check the machine. No offer of compensation cleaning. (They have a sign that states they are not responsible for fading.) The main lady that waits on me never smiles and has poor customer service training. She often speak so low I have to ask her to repeat herself. She is very helpful at the drive thru and never seems to mind, which is a plus. Sometimes I think the prices are a little high on some things, but they do a good job on most things, if you don't mind the sour disposition of the receptionist, I would recommend giving them a try. My husband's shirts have never been pressed and hung so beautifully.

1/5 -- Very Disappointing First Experience…read more Unfortunately, my first experience with Elite Dry Cleaners on Kingsland Blvd was extremely disappointing. I dropped off several items on Friday and was told they would be ready for pickup Monday. When I picked them up, I immediately noticed that there were still stains on every item. Some of the clothes even still had visible food stains on them. For a professional dry-cleaning service, I expected much better results. Honestly, it looked like my clothes had simply been washed and hung to dry rather than professionally cleaned. To make matters worse, some of my clothes came back shrunk. The customer service made the experience even worse. The employee had a bad attitude when I brought up my concerns, and the owner's attitude was even worse. Instead of trying to make things right or showing concern about the condition of my clothes, I felt like my concerns were treated as an inconvenience. All in all, this was a terrible first experience. I brought my clothes here expecting professional cleaning and good customer service, and unfortunately I received neither. Based on my experience, I would recommend trying another dry cleaner in the area.

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

Great service. Always happy with their work! They do a really good job with white pants or shirts…read morethat need stain removal.

I was contacted by the owner and he made good on the issue, and I will return for their services.read more

I brought a leather jacket in to get dry cleaned. It had adhesive on the interior and specifically…read morementioned that was the issue I was bringing it in for. They acknowledged that and gave me a pick up date of two weeks out. When I came to pick it up they had not performed the agreed upon service. They told me to come back 3 days later which I did. It still was not ready they told me to pickup at a separate location if I didn't want to wait longer. I went to the second location and upon receiving the jacket was charged $70 and the issue I brought the jacket in for was not cleaned or addressed at all. The entire jacket doesn't even look like it's been cleaned at a cleaners. I will not ever be going back to an Avalon what poor service.

I have found my new go to tailor! i ordered a dress for a wedding that was not true to size and…read more was in desperate need of altering on very short notice! Was not sure it could be done, I was wrong. They added fabric and completely redesigned the back to make it work. It looks beautiful. Reasonable pricing and excellent service. Highly recommend.

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

Very friendly staff! Very efficient! Glad we changed to this cleaners! Does a great job!read more

I just got back my Cuban guayaveras and I kid you not, they were so clean I did not think they were…read moremine. I brought that up, but the tag had my name and looking closer it was absolutely pristine. It looks even whiter than when I bought it. They also fixed a couple other buttons and would couldnt be happier. Only word I have for you is GO!

Paid for alterations & dry cleaning, alterations were done days after it was promised, but dry…read morecleaning wasn't done nor was a refund offered ... Don't recommend this place.

Although I rarely need to go to have my cloths professionally cleaned, there is no other place I…read morewould ever consider. She is always pleasant and remembers my name. She will greet you with a smile, kindness, respect, and share her clearly good heart.

A negative rating would truthfully be more appropriate. This establishment, actually a Brite Touch…read moreCleaner, ruined my very expensive custom draperies. We attempted to work with them, allowing Brite Touch to repress the draperies 3 times in an effort to improve the outcome. The result? - custom drapery panels ruined beyond repair! The pleats are permanently crumpled, the fabric and lining are fused/ stuck together, the lining now has a pink cast and the fabric integrity is so compromised that the panels no longer hang strait from the rod. It took 3 attempts to even press the ends of the draperies straight! See the attached (1) before and (4) after photos to further illustrate the issues. To date, they have not even reimbursed the $159 cleaning fee. It has been 3 months!! As for compensation for our loss? NADA! Brite Touch insisted they "...carefully followed the cleaning instructions on the care label..." despite the fact that there was no care label since these draperies were a custom fabrication. Communication with Brite Touch has been madding obtuse, inaccurate and inconsistent in what we assume are efforts to avoid financial responsibility to reimburse us for our loss. This has been an absolutely horrendous experience and it is ongoing.