Frank and his crew took my car in right away after I stalled and had trouble restarting it on Route 93. They quickly diagnosed the problem as an electrical issue, ordered the necessary parts, and replaced them promptly. My car has been running great ever since. As a woman, I especially appreciated the way they handled everything. Before any work was done, their office manager, Ann Marie, was fantastic. She clearly explained what needed to be repaired and the costs involved. I never felt pressured, taken advantage of, or talked down to at any point during the process. It was a very positive experience, and I truly appreciated their honesty, professionalism, and communication. read more

I've been taking my cars here for service for the last three years, and they always do a great job. They're fast, courteous, and always keep me informed about ongoing repairs. My car needed a brake job before a road trip, and they slotted me in at the last minute, which is pretty amazing for a shop this busy. This is the only place I'll get my car serviced. read more

Went to them to have new LED headlight bulbs installed because one of my headlights was out. They have a reputation for doing skilled electrical repairs. Many places "don't want to touch" doing LED bulb upgrades. Frank found a short in the headlight wiring, fixed it and installed the new bulbs. I am thrilled to find a mechanic who is so willing and able. Thank you Frank! read more

I am lucky enough to work near this great shop. I brought my car in for AC troubles, they immediately took my car in to begin the diagnostic process. I brought it back in to examine results, I needed a new compressor. Luckily I have a warranty for my car. The lovely girl at the desk contacted them and worked everything out coverage and costs wise. They were even able to take my car THAT DAY for the repair. Quick service answered my questions (I do NOT know cars or repairs!) I will definitely be back when I can, when needed. (I don't live locally, just work locally) looking forward to a cool car this summer!! Highly recommend this shop! Thanks again, Superior crew! read more

I have been coming here for about fifteen years. I trust them completely. I have gone in planning on buying four tires based on something I'd read, and they told me I didn't need them. They have told me I didn't need repairs I thought I needed. The first time I went in, they said it was so small and simple they wouldn't even charge me. They do not assume my husband knows more about cars than I do, and don't talk down. They explain things well. I've moved out of the area now, but I will miss them, especially when I have to go find another mechanic. Such good people, and Anne-Marie at the desk is such a pleasure to work with. read more

Good service, and quick. Nothing is cheap when it comes to fixing your car of course, but I have been fairly treated here. Was having the "death wobble" in my jeep. Turns out it was the ball joints and tires, not the other steering and suspension components as had been suggested by almost everyone. One visit with an overnight stay and the wobble was gone. read more

I had a blown tire with a donut in and needed to have the tired replaced asap in order to drive to NYC. I got there just as lunch hour was beginning for the employees, but one of the guys had sympathy for me and fixed my tire during his lunch break. In terms of timing, they got my tire information quickly and called it in with the new tire arriving within minutes. From start to finish, my tire arrived, was completed replaced and ready to go all in less than an hour. I made it to my dinner in NYC early. Everyone was super friendly and efficient and I'm extremely thankful that someone skipped his lunch break for a new customer. read more

So after 7 years of taking our car to Superior Auto, we've decided not to return. I made an appointment last week, and when my husband went to drop off the car, the woman at the front desk was so annoying that he ended up not leaving the car at Superior. Between eye rolling and smirks while my husband tried to explain what was wrong with the car, her obviously very limited knowledge of cars, she was determined to make the process of dropping off our car as difficult as possible. If we understood what exactly was wrong with our car and how to fix it, then we wouldn't be bringing it to superior for service. So disappointing. read more

I grew up in Washington DC, and my family worked with the same mechanic for 20 years. When I moved my car to Boston, I was nervous to find a new team to take care of my car. I've worked with Superior Auto Center multiple times now for a variety of problems, and they've been helpful and timely. Usually I can get my car back by the end of the day, the same day I dropped it off. Superior Auto Center has earned my trust when other mechanics in the area have been inept or shady. I only wish they were open later and/or on weekends, but nobody is perfect. read more

I've had my 97 Jeep Wrangler and my 07 Honda Pilot serviced here. Very friendly staff. Terrific turnaround time. Jeep needed front end work, runs like a top now. Honda needed tires and brakes. It runs smooth, straight and quite. The staff here are Rock Stars when it comes to vehicle maintenance. See you in 3,000 miles for my next oil change. read more

STAY AWAY! Huge part $ markup, questionable work, and Nickle and Dime central. Let me start by saying I was refereed here by a friend who has his work done here and always gets a good deal because he knows an owner. I made an assumption that his relationship with the owner would at least keep me from getting totally screwed on the work that was done. After I saw the bill I was shocked. I told my friend and he said he would talk to the owner about it. Unfortunately the owners response was that my 2007 Pontiac Grand Prix was not easy to work on and he thought the price was fair. The following is a breakdown of the bill based on the work done. You be the judge if you think it sounds fair. 4 New Brake Rotors: $330. (Local Auto store price:$150, and no, they did not install 'high end or gold plated rotors' on my car) Brake Cleaner/Degreaser: $4.73 (You can get a full can of the stuff for this price or less, this is one example of the nickle and dime job) Labor 1 hour ($97.59): One of the few reasonable estimates/charges I found on the bill. Although the cost may seem high the national average in 2009 that mechanics made was about $45 so I don't believe this charge to be outrageous. 6 Spark Plugs: $80 (Local Auto store price:$42 prices on spark plugs range so the actual spark plugs they installed could have actually cost less) Labor 2 hours: This labor charge is ridiculous. Search for an image of a 2007 Grand Prix engine. You will find the 6 plugs are nicely aligned and couldn't be in a more accessible location. 2 hours to change 6 spark plugs tells me they don't know what they are doing. Or this is another excessive charge. AC Expansion Valve: $88 (Local Auto store price:$44-68 depending on brand) R134A refrigerant: $46 (Not sure how much of a mark up this is but based on the other prices I'm guessing its over 100%) Labor: 1.9 hours: This was for: AC system test heating and air conditioning, diagnose/test includes: partial charge, pressure and leak diagnosis. Expansion valve replacement. Recover, evacuate and recharge system. Oil Change: $35. This is where the questionable work comes into play. It is clearly itemized in the bill that with the oil change they 'set tire presure'(yes pressure is misspell on the bill) right when I left the auto shop I checked my tire pressure and got 29,32,36,36. Maybe they started with the rear tires, got distracted and forgot to do the front tires? I don't know but I do know that there is something stated on the bill that I was charged for and it wasn't done. Shop Supplies: $14.20 (Here is another nickle and dime example. There is a separate line item already for a few sprays of brake cleaner/degreaser already. What am I actually getting as the customer from these charges?) Tire Rotation: $35 (Here we go again with the nickle and dime. Remember when the rotors were replaced and you had to take the tires off to do that? At Superior Auto Center you pay $35 for them to roll each tire about 5 feet and replace it in a different location. But after all the car is hard to work on and the price is fair. Summery of work that was done: New rotors, new spark plugs, AC work as stated above, tire rotation, oil change, and inspection sticker for a grand total of: $1,226. If you think this is fair then by all means check this place out. I know I will NOT be going back here nor recommend this place to anyone. read more

I called around to several places before I found someone willing to fix an electrical fault on my Mazda 3. This local shop gave me a wide range on the cost which was reasonable since it was going to be a bit of a fishing expedition. But later that day they called back with the fix. And the invoice was less than expected. Great! Annemarie is a friendly and helpful presence at the counter too. read more

Today, I brought my car to Superior Auto Center and they did a Superior Job from beginning to end. My driver's side window was stuck and I had called another repair shop and they quoted me $170 just to look at it!!(this did not include them actually working on it which would have been additional $$) On the recommendation of Dave and Gene at Al & Sons Service Station in W.Medford, I called over to Superior and spoke with Ann Marie who was super helpful and very knowledgeable about cars. She gave me a rough idea of what it would cost if if was the regulator. After I brought it in, she called me a little while later and told me that it only needed new rollers and the cost would be about half of what I originally expected to pay. The car was completed in the timeframe promised and only cost $187. I highly recommend Superior Auto Center for car repairs. A big THANK YOU to Ann Marie and the mechanic that fixed my car. read more

I had a small coolant leak in my Audi. Once a week I would have to add a cup of coolant to the reservoir. After a time I decided to bite the bullet and take the car in, in October 2014. I took it to Al's service station in West Medford. Al's is terrific, but Al referred me to Superior Auto as the repair was more in-depth than what Al handles. Superior found the small leak, close to the engine, so small $$ in parts, but big in labor costs. Fast forward to April 2015. I notice the coolant hazard light is coming on again. I go a couple of weeks, reliving the old routine, then am sure it seems to be the same problem. I take it back to Superior and explain to Ann Marie, who gets Frank. We make arrangements to leave the car and they'll take a look to see what's going on. I admit I was nervous about incurring the same charge for the same problem. It was fine for almost six months, so I would not have been surprised if they charged me for the repair a 2nd time. Frank had the car overnight and Ann Marie and I connected the next morning. She said the car would be ready at noon so I went to pick it up, not asking, not knowing whether I was covering the cost of this repair. Ann Marie in the front is always cheery and helpful and makes the visit pleasant. When I arrived, the car was outside and Frank told me it was he same valve that was replaced; he didn't know if it was defective or why it was compromised. Superior did not charge me for the 2nd repair. Now maybe all shops would have handled it the same way, I don't know..... I have to thank many would have recharged the customer. What I do know, is that if they told me it had been almost six months and it was not warranteed, or that the valve simply broke a second time, I would have not known any better. Right? This to me shows their honesty and willingness to stand by their work, even after 5.5 months! As a female, it is paramount that when I find service I can trust, especially when I'm out of my depth, they earn my loyalty. I would not hesitate to recommend Superior, and can say I will be taking both my cars there when they need repairs. This was a first rate customer service experience! read more

Friendly staff, quick service, great turnaround time. Saw me on a Saturday even though they weren't technically open. Professional and courteous staff! read more

Paid a hefty price for fuel tank and fuel pump replacement. The "new" pump failed on the day we came to pick up the car. It was replaced at no cost for labor to fail again in less than two years. Shady parts to say the least. Stay AWAY! read more

I had a similar experience as Yelp reviewer Ken K. After Superior Auto Center gave me a price quote of $1,300 for car repairs that they insisted my car needed, I took my car to the Honda dealership where I had my car repaired for less than $50. I showed both price quotes to my coworkers (we all work in the office complex near Alewife T station), and they told me that Superior Auto Center has had a very bad reputation for a long time. I wish I had known this before I wasted my time bringing my car there. Lesson learned. read more

The team at superior are GREAT! They do great work and are the best around, I would recommend everyone that needs work done on there cars/tucks to visit Superior Auto Center. read more

They are great!!!! I brought my car yesterday to get headlights fixed and asked them to check out my breaks. They easily could I told me I needed new ones because I would never know but told me I could wait until fall. The girl at the front desk is very helpful and nice! I highly recommend Superior Auto and I will be back next time I need something fixed. read more

I was referred to Frank at Superior Auto about 4 years ago, and can't say more about the services there. Honest, detailed information and will stand by their work. I never feel I am left in the dark about other options and economical ways of getting the job done... They are the best... read more