We have taken our Toyota Rav4 here three times in the past couple of years and have always had such friendly, excellent customer service from either Bruce or his staff.
I write this review in particular for a visit on 9.10.13: we had a loud squeaking noise happening every now and then and mostly when we turned so I called and asked them if I could stop by in the morning to have them diagnose it. We have a little toddler and so I am unable to just drop the car off in the morning and then pick it up in the evening for them to check out, but the man on the phone said it was no problem and to bring it by.
Of course on the way there, the car decides to stop making the noise but I pulled into their shop anyway and got out to talk to one of the mechanics, Joe. I explained how it doesn't happen when the car is idling and that you'd really have to be driving the car or in it to hear the noise. He asked me for the keys and said, "I'll go take it for a spin -- please go inside and have a seat." I took our 21-month-old into the waiting area and we looked at magazines and listened to CNN for a couple of minutes before another mechanic walked by on his way out the door and changed the channel to a cartoon for her (which I know is irrelevant to the car service but thoughtful nonetheless).
A couple of minutes later our daughter starts to get antsy and bored of the magazines (I mean, who can expect a toddler to enjoy Men's Journal, right?!) so she wanted to go walk outside. We walked out and low and behold, they have our car up in the garage and one of the wheels was already taken off. I admit that I did start to worry that it would take a while (and I had her snacks in a bag in the car of course) but 5 minutes later, Joe came out with the car and said he found a metal clip on the brake rotor that was causing the noise. And he did not charge us for the service.
I was thankful that he was able to diagnose the problem AND took the liberty of getting it done in such a short time so that I wouldn't have to come back later. As a mom, it meant a lot to me that he took the time to stop whatever else he was working on to help me out. The people that work with Bruce (and I actually got to meet Bruce himself!!) are very caring and thoughtful, which is the main point of this review. :)
Also to add - we had our car checked out by the Toyota dealership's mechanics once and they had a few things they highly suggested we get fixed that would've cost us a lot of money. We had Bruce's take a look and they were honest and said that most of the things were unnecessary.
Could not recommend a more respectable, friendly, and honest place for auto repairs than Bruce's! read more