I have used superior several times over the past years and I could not be more satisfied. from the moment you walk into the shop until you drive away with your repaired auto you realize that everyone that works here is invested to make sure you are completely satisfied with the work done on your auto...and if you have any complaints they want to know so that they can make them right.... I highly recommend them Mary Lippincott read more

WORST BODY SHOP EVER!!! These dopes are supposedly Tesla certified but they shouldn't even be certified to fix a Tonka truck. The office staff is ABSOLUTE TRASH and they lie directly to your face. My car was taking forever to get repaired due to a simple deer strike. After a considerable amount of time, I called them to inquire about the status of my car. Of course the genius' in the office had NO idea so they promised to call me back by the end of the day. They did not. I called again and they told me when they were reassembling the car the body guy noticed a crack in the inner fender well plastic. I asked more about it and they gave me a long story and reasons why it couldn't be cracked. I then informed them that the plastic liner WAS AT MY HOUSE because it got ripped off in the collision. Add on another week for a part I could pick up from Tesla in five minutes. This was in addition to MULTIPLE calls with MULTIPLE lies each time. F the people in the office and the degenerate working on my car. Fast forward about two months and I had to put the mud flaps on that they failed to do, and I found that the entire fender liner was held in by only three plastic clips!!! The d-bag simply cut the rest and left them, and never replaced the fender bolt!!! Additionally, he didn't replace the bolts on the top of the bumper causing the bumper clips to crack within a year!!! AVOID THESE POS' AT ALL COSTS!!! read more

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Experience?!-nothing but FRUSTRATING! To start, the communication is HORRENDOUS!! After a vehicle accident, they had my vehicle for 23 days-not an issue because I had a rental! When I went to pick up the vehicle, I was told that I had to bring vehicle back to complete "something minor"-that they had already ordered the part, and I was to receive a phone call once it arrived. THREE WEEKS later, and after calling and leaving messages numerous times in between, I called once again-this time extremely frustrated! I was casually told the part was already in- Ohh nice..if that was the case why was I never contacted? Fast forward- I take a day off from work to finally get this job completed. Out of Luck!--I find out that the wrong part was ordered! To make matters worse, a felt the vehicle going to the side- I felt it was off immediately. When I questioned it, I was told, "We don't perform a wheel alignment when a vehicle is rear-ended, it could've been a pothole". Huh?!?!-I WAS REAR-ENDED!! On the contrary, a reputable source states: "A wheel alignment check is CRUCIAL after a rear-end collision, even a minor one, because the impact can easily knock your wheels out of factory specs, leading to poor handling, uneven tire wear, reduced safety, and potential suspension damage". In conclusion, last week I called, to inquire on the name of "that" part that we've been waiting forever, because I was going to take the vehicle elsewhere to get the job completed. Well..what do you know, the part had finally arrived- Of course, nobody reached out to let me know-why should they do that!! My response, "No thanks, I'm taking it elsewhere"! All I wanted was for my vehicle to perform the way it did before the accident. Instead, I was met with poor communication, incomplete work, and unnecessary stress. EXTREMELY DISAPPOINTING CUSTOMER SERVICE!! read more

Frankie and christa help me remove the Tar off my car in minutes no charge when I just wanted a free estimate they went above and beyond what Id expected give those too a raise. Great people read more

Not the same as before. Whole bunch of cars and they keep taking more. Had to wait a month for the job to be done. It's a mess at superior

I side swiped a pole and had to have my door replaced and painted. Jimmy did a great job. He got the job done quickly and I got my truck back sooner than expected. read more

Good work but a bit too expensive. I think their service is overpriced and it's not reasonable at all. ....

Don't bring your car here unless it's an insurance claim otherwise you will be put on back of the line and wait forever. That's what they told me. read more

Drove by to get free car estimate I hit a bumper people at the front desk were very mean rude it's 2022 people and still don't know how to be nice to other people - go go get some people skills I will definitely not get my car fixed here you do what you want take care read more

Had my father truck repair after a tree landed on the bed. Tail gate all miss aligned and multiple areas where metal is showing through. Same old story from this place. A horrible return the truck is a 2015 3500 with less then 20k miles. It was in perfect shape prior to the tree incident. read more

When I say never go here never go here. I hit a deer, so this is the shop I go to. 1 week later my car is ready. I pick up my car to notice I still have dents and looks like they just threw touch up paint of my car. Of course I'm upset ... why isn't the car fixed 100 percent. Isn't that why we pay insurance? The owners wife nasty women on phone nasty in person to the point where my nasty had to come out. Full brown yelling in office. Then she tells me don't talk like this in front of others!!! Why don't want people to know what you do ??? Scammmmmmmmnmmmnnnn I own a business myself and this ain't the way to treat people. They did end up fixing my car BUT the husband told me he had to go through insurance for the rest I'm like ok why didn't they do that from the start? Wife tells me today they did it without insurance ... WHICH ONE IS IT ?!!!! Well I got a lot of well this or well that. Felt like I was at used car sales place.... next day car is fixed wife doesn't wanna give me car because I Put a stop on to my 500. I lifted it once I saw car was good. Wife wouldn't give car back husband had to tell her 4 times to. It takes couple days for it to settle on card they have my address where am I gonna go? I will say again this people will scam ur insurance and hope you won't notice listen to me and do not go here ..... read more

Superior Auto & Collision Center - Why would you give me my car not fixed all the way ??? - Body Shops Near Me - Montgomery, New York

Man doing estimate was rude to me after I told him I need to take estimate to another shop ...and made me so upset I had to step out & call my ins company to complain.. my insurance company sent me here for my van estimate ..you have the right to go to a body shop of your choice .. this man talked to me like I was a child & that I should go to/choose them ..I was upset & surprised at his tone with me and strong arming me with warnings & saying they guarantee their work for a lifetime (& that's for me to find out & compare) so I walked out angry and will never go back .. if he was nicer and polite I would've left in a better way but what a jerk !!! read more

Where do I begin? The staff was incredibly rude over the phone AFTER I find out that I am paying my daily rental car fees with my $250 deposit that I was told by the staff I would get back with the return of the rental. I was told it would take 2-3 days tops and that they are "very quick here". Not only did it take 7 days, but no one had told me from the start that I would be paying my $500 deductible on the day I picked up my original car. Even if I were to not have known that from the start, no one explained it to me in the guidelines and depth that they should have so I was blind sided. Aren't people suppose to enclose ALL details?! Please, take your business elsewhere. These people have poor manners and do not tell you everything you need to know from the beginning. read more

SLOW! SLOW! SLOW! Over a month and still not done. If you have a couple of extra cars and won't miss the one in the shop, by all means use Superior. Their work is good, but they are SLOW, SLOW, SLOW. read more

Just had them repair my 2014 Ford Fusion. Very, very professional! Work was done on time and at the price quoted! And they detailed the car too! Would definitely go back. read more

Excellent shop! Did all of the required work at amazing quality! They cleaned up the shoddy job another shop did. I definitely recommend them and will be back if needed! read more

Not your typical body shop. Always a friendly atmosphere with the passion for perfection. As a service guru I give Mike and his crew a solid 11 out of 10 read more

I wanted to thank the entire management and crew over at Superior Auto & Collision Center for an amazing job.. I dropped my vehicle off to have my rear bumper replaced with very short notice. They had time constraints to deal with and still managed to go above and beyond. They repaired my bumper, and also buffed all of the surface scratches out of my entire vehicle. They also cleaned and polished my rims and tires. I'm blown away by their attention to detail. I recommend that anyone in the area with bodywork needs come see the crew at Superior... As someone who travels for work, I encounter businesses that fall short of delivering adequate customer service let alone "Superior Customer Service"... So when I come across a business that puts in the extra effort I make sure I let it be known.. Thank you Superior.. I'd give you 10 stars if I could.. read more

Don't trust them at all. My girlfriend brought in a brand new car with 3K miles after a small accident in a parking lot. They actually did MORE damage to the car and we had to take more time off to deal with it. Never again. Don't trust Superior Auto & Collision Center 2106 State Route 208 Montgomery, NY 12549. Mike Sr and Mike Jr will screw you. This is put out to warn full time hard working Americans from getting shafted. Good luck trying to find a decent repair shop. This ain't it! read more

The entire staff there that I met were professional and got things done very quickly. Once my estimate was done, service was scheduled to begin a little over a week later. I dropped the car off and had a rental there waiting for me. I was given the option of receiving texts to let me know how the progress was going on my repairs. The car was finished 3 days ahead of their estimated date and the car looks as if the deer had never attacked it. They also did a complimentary exterior detail which was awesome. Definitely glad I decided to go with them for the repairs and could not recommend them enough to anyone in the Montgomery area. read more

Shout out to Superior Auto & Collision Center in Montgomery NY. The body work on my car was performed beautifully and one day short of the initial estimate. Their staff is professional, friendly and very helpful. There is a reason they are a selected repair shop for so many insurance carriers. Special thanks to the person who found my lost master card and left it for me in the console. I would highly recommend this shop. You won't be disappointed. read more

This place is AWESOME! If I could give more than 5 stars i would! My car got into and accident and I needed my car fixed ASAP because it was my only transportation. They got me in right away! Diane was so nice on the phone and had me come in the same day. The man that looked at my car was so nice and was very good at telling me everything I need done. They gave me the free estimate right then and there.They even have rental cars there right on the spot and they work with your insurance company for you. You really don't have to do anything. They detailed my car so nicely it was better than the day i brought it home for the first time on the lot. They even got some of the scratches out of my car and touched up some paint that was missing. The owners were also there and were so nice and very helpful and made sure that I was getting the most bang for my buck! Thank you all so much for fixing my car. I appreciate every single one of you! read more