Experience?!-nothing but FRUSTRATING! To start, the communication is HORRENDOUS!! After a vehicle…read moreaccident, they had my vehicle for 23 days-not an issue because I had a rental! When I went to pick up the vehicle, I was told that I had to bring vehicle back to complete "something minor"-that they had already ordered the part, and I was to receive a phone call once it arrived. THREE WEEKS later, and after calling and leaving messages numerous times in between, I called once again-this time extremely frustrated! I was casually told the part was already in- Ohh nice..if that was the case why was I never contacted? Fast forward- I take a day off from work to finally get this job completed. Out of Luck!--I find out that the wrong part was ordered! To make matters worse, a felt the vehicle going to the side- I felt it was off immediately. When I questioned it, I was told, "We don't perform a wheel alignment when a vehicle is rear-ended, it could've been a pothole". Huh?!?!-I WAS REAR-ENDED!! On the contrary, a reputable source states: "A wheel alignment check is CRUCIAL after a rear-end collision, even a minor one, because the impact can easily knock your wheels out of factory specs, leading to poor handling, uneven tire wear, reduced safety, and potential suspension damage". In conclusion, last week I called, to inquire on the name of "that" part that we've been waiting forever, because I was going to take the vehicle elsewhere to get the job completed. Well..what do you know, the part had finally arrived- Of course, nobody reached out to let me know-why should they do that!! My response, "No thanks, I'm taking it elsewhere"!
All I wanted was for my vehicle to perform the way it did before the accident. Instead, I was met with poor communication, incomplete work, and unnecessary stress. EXTREMELY DISAPPOINTING CUSTOMER SERVICE!!