Worse place ever, do not bring your car here! Im only giving it a star because I have to rate it in order to write the review.
I had bodywork done on my 2006 Toyota Scion TC at this place and that is where I went wrong. I dropped my car off to them on May 1st. I needed a new front and rear bumper and the door on the driver repainted. I was told that it would be ready by Friday May6th. Friday morning I drove by the shop and noticed the the driver side was still off the car and a plastic bag grey tape was covering the opening. When I called to confirm that it would be ready by 5p they confirmed. At 4p I called to again confirm before returning the rental and again they comfirmed. I returned the rental and went to the shop and Chris tells me it will only take 20mins. Needless to say the car was not ready and they told me that there was a part that they forgot to order And would have to repaint the side panel because the paint came off with when removing the tape! So now, I had to rush and try to get another rental before Enterprise closes. The owner puts me in a car with two guys who are supposed to bring me straight there before they close at 7p. One of the guys turns to me and tells me he has a stop to make, so he goes and picks up his girlfriend. The other guy had to go to the DMV to drop off plates..I finally make it just as the staff was about to lock the door. A week later I returned for my car to find paint all over the head lights, the front and rear bumper not fitting into place and just sticking out. I was told that it was done quickly so my car could be ready! I paid 2,300 , what do you mean done quickly..it should be done right! So I waited there for another hour while they cleaned the paint off the headlights and fixed both bumpers. A week later, the driver side door would not open from the inside...so I had to go back and have them rewire it..they told me that it must have fallen off?!?! This week, the splash guard on the front bumper is completly coming off. When I called about that, I was told that "wind must have got into it" or" I must have scratched it"?!! The owner told me to go to a mechanic near me and have them reclip it or go to Advanced auto parts and buy the clips myself and do it since I moved to Queens and could not drive back to Middletown before the weekend. He said it should cost too much to fix. What? I JUST PAID YOU 2,300 TO FIX IT RIGHT THE FIRST TIME!
This was the worse experience of my life. No communication, they blame the customer for their faulty work. Perhaps it was because I am a female and they figure they can take advantage of me. But whatever the case is, do not bring your car here if you value good customer service and the work on your car. Thank God for the mechanic who took the time to help me out and fixed the splash guard thay was dragging out of my car. He said this was the worse job he has ever seen and apologized because not all body shops scam customers like that. read more