I called Supercuts in Deerfield on Superbowl Sunday and asked if they had time for a cut and color. When I arrived I was greeted by, "You're the one that wants the color?" in a visibly annoyed tone, which made me realize right off the bat that this service was an inconvenience to them.As I was waiting for the two workers to finish their cuts, I heard them whispering about which one wants to do my hair.Neither one of them wanted to but one reluctantly agreed, they practically played rock, paper, scissors in front of me to determine who the unfortunate winner would be.In hindsight, I should have walked out right then, but unfortunately I gave her the benefit of the doubt.
I asked for a long bob that stopped ABOVE my shoulders. I showed her two pictures of the length I wanted and I emphasized that I did not want it cut below the shoulder or above the chin. She replied, "So cut it to your collarbone?" This seemed like an odd way to measure a cut, but I just reiterated that I didn't want it too short (chin length) or too long (below the shoulder). She didn't seem to grasp this very basic request. After the first attempt, my hair was below my shoulders. I asked her again to cut it ABOVE my shoulders. At this point I was genuinely concerned any further attempts to get the length correct would result in more butchering, but I gave her some latitude to correct her mistake.
Now to the color consultation. I showed her a picture of tortoise shell highlights that I wanted.She didn't understand how to do it, so I asked her to do an all over single color. I also informed her that my hair pulls red and to use a brown in the ash family. She started with my roots and let it sit while she went to eat. I assumed she was coming back to do the ends. Nope, she ate her lunch instead. When she came back 40 plus minutes later, she washed my hair. When she had dried my top layer of hair, she stopped and took my cape off. It looked terrible, but I just wanted out of there. I was unhappy with the experience and felt like the two workers were annoyed just to have customers that day. When I checked out, it was $60! I asked about the pricing for a root touch up, and she said it was an all over color because she did all the roots!?! Even though I was furious, I tipped her because she did miss out on customers while working on me.
When the rest of my hair dried, I realized she had completely butchered my haircut and my roots were a brassy red. I also had hair dye on my forehead and ears and behind my ear in my hair. My bob was above my shoulders in the front and past my shoulders in the back. I also had several strands of hair that were a half inch to inch longer than the rest of my hair The layers in the front of my hair stopped around my ear then the next layers were a couple inches longer in the next section.I called the store, but they were already closed for the day. I called 4 different times to speak to the manager or owner. After 4 days of wearing my hair in a ponytail to hide my bob-mullet, I went to Ulta to get my hair cut fixed. It took her 30 minutes to reshape my bob. She confirmed the issues I saw and more. SHE apologized to me repeatedly for my experience at YOUR salon. I paid an additional $37 plus tip, still have red roots, and could not resolve this 4 different phone calls.This was by far the worst experience I have ever had at a hair salon.
If you are reading this review and live in or near the Mason area, I HIGHLY recommend Kendall at Ulta in the Deerfield shopping center. read more
