I had waist length hair.. went in for a TRIM and came out with shoulder length hair. The stylist immediately started CHOPPING away at my hair. She cut over 15 inches of my hair and left me with with a lopsided uneven haircut. I am so upset my hair looks like a disaster!!! I will never go back. 0 stars if I could.. since when is a trim over one whole foot of hair?? Before and after pictures included. BEWARE DO NOT WASTE YOUR TIME HERE. read more

Supercuts - Before.. long hair down my back. After.. clearly UNEVEN choppy, lost all my length - Hair Salons Near Me - Dedham, Massachusetts

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Stopped in and had a great haircut by Abbi. I'll be going to see her from now on as she is talented hair person. I have had hack cuts elsewhere in past and good to have a talented stylist. read more

Maria was so lovely and helpful! She was efficient, friendly, and did exactly what I wanted. Thank you!!

Rushed my haircut, sloppy work! I get the most basic mens haircut. That doesn't mean do it as fast as you can...for $25 it should take you more than 3 minutes. Seriously was "done" after 3 minutes. Please take you time. It really depends on who you get at any of the Supercuts locations. But Jenna in Dedham is the reason Im never going back to a Supercuts. Have to say I was seated very quickly but it sucks that some people really don't care about the quality and thoroughness of their work. Later Supercuts see you never read more

What a treasure Angela is at Supercuts in Dedham. I think it's rare to find a very skilled person like her at a chain such as Supercuts. She seems to have a 'feel" or exact talent for shaping/cutting hair. Her cut is exact and thoughtful. She takes her time, but yet she isn't slow. She listens to what you want...and comes through. I find her often able to 'read' what I want even though I don't express it well. She's conservative in her cutting. You will never have too much taken off. I like her a lot and hope she never leaves. read more

I was super disappointed with my experience or lack there of. I called a few days before Christmas (dedham) and explained that I have a physically disabled mother and I was hoping to have a wash,cut, and color done. I went on to explain that it's difficult to get her out of the house but I wanted to do something special for her this Christmas. (To be honest I worry this maybe my last Christmas with my mother and I wanted to take some nice family photos, which is why I specifically asked about bringing her in Christmas Eve so her hair would be fresh for the next day) The women on the phone was very nice and explained their process and what I could do to insure she get an appointment Christmas Eve as they anticipated being very busy. Per the instructions I called right at opening Christmas Eve. First red flag was it took several calls over almost 20 minutes to get someone to answer. The women who answered the phone immediately seemed annoyed and I was definitely put off, but being that I was trying to do something nice for my mom I went ahead and told her I was looking to put in a call ahead and started telling the person (Jenna) what I was looking to have done. Immediately she cut me off and said that they were not doing any colors because they were far to busy. I tried to explain to her my mother situation and how I had called earlier in the week but she just continued to cut me off and tell me no. I was very put off but proceeded to make the appointment for just a cut and wash because apparently that is the only thing she was willing to do that day. She also never even gave me an option of a time rather told me what time I could go in. I then called over to the west roxbury store in hopes they may be more considerate of my situation. Well that was not the case. When I called I began to speak with who i believe was the salon manager and started telling her I had just called dedham and I have a physically disabled mother who I was hoping to have her hair done. I told her I was hoping to have a wash,cut, and a one process color on very short hair. Immediately she cut me off and was very condescending. She kept calling me baby and would not let me get a word in. I finally had to raise my voice over hers and asked her if she was unwilling to do the service. She gave me the same excuse dedham did and said they were far too busy and they didn't have the time. After the call I was very disheartened. I had to call my mother and explain the situation to her. My mother was so uncomfortable that she asked that I not take her at all (anywhere) to get her hair done. That broke my heart. It takes a lot (both physically and mentally) for my mother to get out of the house and go into public. I understand that Christmas Eve is a very busy time and I can only imagine like many other industries they may be short staffed. But to deny someone a service simply because you don't want to do it on a busy day is ridiculous. read more

I've been getting mediocre haircuts here for a year, ever since I moved south of the river. It was cheap and I didn't want to invest in finding a stylist. Today I'm seriously regretting that mistake. My hair was cut far too short (for the first time in my life). I asked for a #3 around back and to leave 2" on top, leave the sideburns and back natural but to clean up the hairs straggling down my neck. First she got the clipper size wrong and gave me a #2. I didn't notice at first because my glasses were off. When I mentioned it she argued with me and said I had said 2. I have gotten the same haircut for 15 years but I supposed maybe I could have been wrong, and there was nothing to fix it at that point. She ended up squaring off my hairline, my sideburns, and fading in my hair so much it came out closer to a 1 on the sides and back than the 2 she had already scalped me with. I was going for a Rachel Maddow look (per my usual since entering corporate America) and came out with a high and tight. Seriously I look like a marine. I also commented that my hair was going grey and thinning....so she thinned out my hair some more. By this point I was just done fighting. I have a very important business trip next week and as an executive this is not how I wanted to present myself. I guess that's what I get for trusting I could at least get mediocre here. read more

I've been here twice now. The first time was great- got in quick despite it being a busy Saturday, got a great haircut with a knowledgeable stylist. Came back for a second time on a weekday afternoon and was pretty disappointed. I waited 45 minutes, even though there was only one person ahead of me. No one put my name in until I was there for at least 20 minutes. The haircut was fine- nothing special. The stylist was nervous about cutting my hair as short as I wanted. She also didn't bother to brush the hair off my face and neck afterward, so I went home itchy and covered in hair. Not sure I'll be back. read more

What has happened to this place?! They used to have the most friendly and pleasant staff, and then over the last 2 months it's a group of grouchy and unprofessional stylists. Made a reservation today and when we arrived, the place was packed with one stylist that didn't even look up and say hello, or give us a status on the situation. Finally, another stylist came in, but because she was late, she was now taking her 2:30 pm reservation--it was 4:30 pm when she came in. When I asked for a status on things on how the reservation system was working, the only response I received was: "I'm late today, and need to take my 2:30 pm. It was as at this point we walked out and went to the West Roxbury location. In contrast, we were politely greeted when we walked in. The place was busy, so one stylist took my son within minutes and then another came out from the back to serve me. We were in and out in 40 minutes and they saw 3 other customers in the same time span. Such a contrast between 2 Supercuts locations. I've been going to Supercuts for years, both in Los Angeles and now here--in total, approximately 30 haircuts in that time. Today's treatment at the Dedham location was by far the worst. Hopefully management cleans things up, in the meantime, we'll now be going to the West Roxbury location. read more

Most uneven haircut I've ever had. Even after having mentioned that I didn't return to another Supercuts location because of the bad haircut I got there the previous time. Was giving the benefit of the doubt. Don't think I'll use this chain again. read more

I had a fantastic experience with manager Kenyatta today. She was an excellent listener and heard my concerns. She used her experience and expertise to solve an uneven growth pattern and gave me a beautiful cut. She assured me that I could always come back for a free adjustment if needed and her friendly and professional treatment made my visit very positive! read more

Thank you Sarah for taking care of me and Ash today, I am happy we got to see you on your last day. You are a very talented stylist with an amazing personality and I hope 2020 will be a great year for you!!!! read more

Meh- no different than any other supercuts and calling ahead NEVER seems to matter even though it's supposed to. When I go, I go out of proximity to my house. read more

I enjoy getting my haircut here. Paige is wonderful and she doesn't a good job with my hair, which is difficult. If you're looking for a good haircut, ask for Paige. read more

Kenyatta at the Dedham super cuts in MA is the best! Her customer service skills are exceptional she is very pleasant when speaking with you and sympathetic to your needs and compassionate. I had a horrible experience at the Westwood store and Kenyatta resolved my issue in a timely manner and made me go from a very unpleasant customer to a very pleased customer I highly recommend her and she is defiantly an assist to Supercuts or any organization. Thank you so much again Kenyatta for all of your hard work and devotion to resolve this matter for me quickly and make me a happy customer again! read more

They always give my husband a nice haircut, and we've never had to wait. But, we do have a tight budget and they always refuse to give us the 20% student discount. I know the haircut may seem cheap already, but every dollar counts when you're students! I wish they would honor their company policy! read more

Highly recommend Michelle H. if you come here. Does great job on my hair every time!

Great basic cuts for boys, and got a really cute stacked bob for the little girl (one of her best cuts yet)

Stacy is the best. She's been cutting my hair for over a year and always does a great job. And she's very personable and helpful with advice and suggestions. read more

Horrible customer care. Avoid this place!! Took an appointment for a certain time, went there 5 minutes before that time. The two employees there were busy with other customers. Waited for 35 minutes without any acknowledgement from the two employees. Once one of them was done with one customer, she billed him and afterwards looks at me and says I am taking my break, XYZ(the other agent) will take me after her client which will take another 15-20 minutes. I said i took an appointment and have been waiting for around 30-40 minutes and asked as to why they couldn't mention that it'll be a 1 hr wait when i walked in, she said, its my break time and walked away. I walked out. Supercuts, not sure if you care about customers (now ex-customers), but learn how to treat them better. read more

I made an appointment for 1:30 on Sunday 8/23/15 and at 2:15, I had still had not been taken. When I told Paula (I think was the name), that I had to leave because my appointment was so behind, she didn't seem to care. I will not not be returning to this location. read more

Who knew Super Cuts could be so awesome! If you get your hair cut here you will not be disappointed, especially if you schedule with Paige. Previous to my visit here I had written off Super Cuts as just another hair franchise, and didn't really think I could get what I wanted there. I am pleased to tell you...all of my judgments were wrong. I walked into this location with my husband so he could get his haircut. The stylists were all stylish, professional, and kind. I decided to get my hair cut too. I'm new to the area and didn't know anyone so I didn't have a stylist, until now. Paige was incredible. She gave me the best haircut and style I have ever had. And I'm pretty picky. I usually spend quite a bit more and stick with Aveda salons, but I will keep coming back to this Super Cuts in Dedham to get fabulous hair cuts from Paige. My husband really liked his cut. Our five year old daughter even got a great cut. We each saw different stylists and they were all great. Way to go Super Cuts Dedham! read more

Kenyatta and Kayla are a dream team! The friendliness and customer oriented care they put into hair cuts and hair coloring are unmatched. Ask for them when you go in and you won't be disappointed! These two stylists are better than many of the stylists in high end salons. Plus, they make you feel like family even in this franchise driven salon. They deserve a lot of credit for maintaining excellence! read more

I have had 5 star haircuts and coloring here and never feel like I have to wait for one particular hairdresser.. Its the facilities here that stink. Cash registers rarely work (2 of my last 4 visits had to go to stop and shop to use ATM), phones don't work or they won't answer them (I believe they don't work), sound system for months blasted you and then fell into silience. Wallpaper falling off of walls. read more