I called Maro just before closing on a Friday night to ask for help because my daughter had gotten…read morea terrible haircut at a franchise place. We had never been to Custom Cuts before, but Maro was confident that she would be able to fix it. As soon as we arrived the next morning, Maro welcomed us like family. She immediately saw what had gone wrong with the previous haircut and, after asking for my daughter's input, Maro gave her a beautifully styled cut and moisturizing hair treatment. We couldn't be happier!

UPDATE 4-26-2026: ~ AVOID ~ Do not roll the dice on this…read moreshop, or you will be sorry. I should have read the earlier review by S.O. who had had the same experience as me. The photo speaks for itself. Do not be fooled by the planted 5-star reviews of this business from single-review, fake accounts. The moment I entered their store and saw the run-down state of it, I should have turned around and left. She doesn't like my review that exposes the disaster that she created, so she calls it fraudulent. Do I need to show my ID and the card that I paid the bill with? I even gave her $10 tip for the nightmare that she created. She never asked me a single question to find out what I liked and didn't. She just took out her clipper machine and rummaged through my hair with a vengeance. She was in a rush to get me out of the door, so she could get to her old customer, whom she had double booked in my slot. It's not your decision what hair length I should have. Where I had asked to keep a 2.5" length, she kept only 0.5" and cut an extra 2". Where I had asked her to keep 2", she kept 0.5" and cut an extra 1.5", where I asked her to keep 1.5", she kept 0.5" and cut an extra 1". And instead of apologizing for the absolute disaster that she created, she is lecturing me! ______________________________________ UPDATE, April 25: I woke up this morning to an absolute disaster, 24 hours after my haircut, by far the worst cut I have had in years. Lowering from 2 stars to 1. I was supposed to have a passport photo taken in the next couple of days for an upcoming overseas trip. The photo will remain in the passport book for 10 years!! I could not have been more specific about what I wanted. I had drawn on paper the style that I wanted and had written in numbers the length of hair that I wanted to keep on different parts of my head. This was not a case of verbal miscommunication; it was the case of a hairstylist gone rogue, who decided on her own what cut she wanted to do, without asking me one question. _________________________________________ ORIGINAL REVIEW, April 24 - First time there and quite disappointed. Maro cut my hair in a rushed manner and paid no attention to what I had asked for. A few minutes after I sat in the chair, another guy walked in who apparently had a booking with her for the same time slot as me. She had double booked the slot and was rushing to get to the next person. When I entered their store and saw the run-down state of it, I should have turned around and left. When I go to a new hairdresser for the first time, I take with me a sketch drawn on paper that shows the cut I want and specifies in inches, written in numbers on the sketch, the length that I like to keep in different sections of my head. I do that, in order to avoid verbal miscommunication. I showed it to her, she took a two-second look and seemed dismissive. She ended up cutting an extra 1" to 1-1/2" more than I wanted. I have to wear a baseball cap 24/7 for the next 6 weeks to hide this disaster.

I'm usually not one to post reviews, but this transformation was too incredible not to share…read more Christine is pure magic when it comes to hair -- no exaggeration. I came to her with absolutely no idea of what I wanted and asked her to do what she thought would look best. The color she picked was one I never would have thought of for myself but is the exact color I needed. The way it brightens up my face and brought life to me is unbelievable. The blend, dimension, and tones are absolutely stunning. If you're looking for an amazing colorist who truly knows balayage and leaves you feeling obsessed with your hair, stop searching and book with Balayage Bar. Beyond talented, professional, and worth every penny. Not to mention how comfortable she makes you feel while you're in the chair. Christine is a rare gem.

I would give Christine 10 stars if I could! I truly trust her with my hair more than anyone else…read more When I first came to her, my hair was damaged and my confidence was low after some rough experiences at other salons. She brought my hair back to life with the most natural looking, perfect balayage that not only covers/blends my grays but makes my hair look and feel so much healthier. She took the time to really listen to what I wanted, explained every step of the process, asked for my input throughout, and gave me tips to help keep my hair healthy and vibrant long after my appointment. On top of that, Christine has an amazing personality and is a joy to spend time with. The salon itself is also such a vibe - cozy, stylish, and located in a great area. Highly recommend!

I have been going to Pinnacle salon for 13 years, I love Jay! But Maryann should not be in the…read moreservice industry. When owners are absent it is not the same level of service. I have been a loyal customer and have been with Jay, Freddy & Maryann. I missed an appointment and received verbal and written abuse. This is not the way you treat customers! BTW I called you Debbie to let you know what is going on in your business.

Pleasant, funny, and professional crew at Pinnacle! I'm happy with the results after a year of…read morehome haircuts/no haircuts, and Frederick (@inkthairman) paid close attention to what I was going for and worked carefully. Wash, cut, and blowdry $50. There seems to be a long-standing, bantering customer base and no-frills setup here, still very welcoming to a newcomer who found the good reviews on Yelp and walked in! Tip: few free spaces in front of the store, or meter parking in the lot across the street

This place is awesome Jennifer did my hair and she did such a great job and mark is wonderful and…read moreboth very friendly nice people and really know what there doing I moved to Waltham back in august and trying to find a decent local hair salon nearby I highly recommend this one they do other stuff too it's very retro designing which is really cool.im definitely coming back

Mark is an amazing classic barber who becomes your friend...also always give a great cut!read more

I've been coming here for almost 4 years and seeing Kellie. She is amazing and always makes me feel…read moreso fabulous! I have long thick wavy hair and she always gives me "Kardashian" hair vibes. I ask for natural balayage and she always gets the color perfect for me. My boyfriend just went and had his haircut with her after going through several poor hair cuts elsewhere. She did a great job with his hair too! Highly recommend!

Crystal was amazing! I'm visiting from out of town for a couple of months. I've been working with…read moremy stylist back home on getting me through the seemingly insurmountable challenge of growing out my pixie cut. Crystal listened carefully, clearly understood what we've been working toward, and provided a perfect cut to keep me going! Next time I'm in town visiting my son and need a haircut, I wouldn't go to anyone else! Thank you Crystal!!

It's so hard to find someone to cut my hair. I have different curl patterns in the front and back…read more My hair grows slowly and I have been to multiple different Deva Curl stylists, from Boston, Acton, lexington, and now Waltham. When I went to Shear Tranquility the first time (I have been twice so far) I hadn't had my hair cut in over a year. When I left the salon my hair was healthy and shaped. The photos taken were from a family photoshoot a week after I went to Lisa for my second cut

Had a lovely visit at shear tranquility, Angela is so sweet and is v customer focused and makes…read moresure you get exactly what you want when you walk in. Styles it exactly how I like to style it myself but ofc looks more professional than I'm normally able to get it.

It took me somewhere between 8-10 years to walk out of a salon after a color appointment and truly…read morelove what I saw with no hesitation. Today was that day, Helen was the one who made it happen. I was originally scheduled for a new customer appointment with Meghan and we had to move the appointment. I mention this because Meghan was incredible during our rescheduled communications and recommending Helen for the new time and based on what I wanted. So, I went in to meet Helen today. Helen listened to (and looked at) what I wanted to achieve and told me what would be needed to get there. She was detailed, confident, and so knowledgable -- I could not have felt I was in better hands. I knew even as she started I'd finally land where I wanted with my color. I'm thrilled with my hair and also that I finally found somewhere and someone I'd like to go back to! Finally, Meghan, Helen, and team have created a beautiful environment. Sunny Bunny is by far the most relaxing and comfortable salon that I have had the pleasure of being a client at.

I have been a loyal client of Meghan for over 20 years, and I can't say enough good things about…read moreher. She is not only a fantastic stylist with superior skills in cut and color, but also an incredible business owner who has built a top-tier team. Lately, I've been styled by the uber chic and talented Helen, and the experience has been seamless. The training and mentorship at this salon clearly shine through--the attention to detail, style, and expertise are exactly what I've come to expect and trust. Whether you're seeing the Meghan herself or one of her awesome proteges, you are in the best hands! And if you're looking for a new opportunity as a stylist, don't pass up this one! There's lots of love and joy at Sunny Bunny!

I see Katherine here, and she does an amazing job every time. I book online which is super easy…read more They have a free parking lot in the back which is incredible for the area. I've seen Kat for a full balayage, partial highlight, glaze and cut. She gets the color right every single time.

I had my first visit at the salon today and I'm so happy! I saw Sarah for a glaze and haircut/blow…read moredry and she did AMAZING. It was my first time getting a glaze and layers (which in the past I was told my hair was too fine for). Sarah walked me through every step, answered all my questions, and was so easy to talk to. I'll be back, thank you Sarah!

I had a fantastic experience at this salon yesterday! Mary did my color and gloss, and the results…read morewere absolutely beautiful. I have very coarse, thick, color-treated hair, and she did an exceptional job. My hair now feels incredibly hydrated and manageable, with an amazing shine. Sabrina did my blow-dry, and she knew exactly how to work with my hair--I mean exactly! The finished style was beautiful, and I could not be happier with the entire experience. Both Mary and Sabrina were wonderful, knowledgeable, and highly skilled. I would highly, highly recommend this salon!

My bridal party had a wonderful time working with Mary, Sabrina, and Heather this past weekend…read more Everyone enjoyed the process and was happy with their results. I appreciate how everyone works slowly and checks in with you throughout. As a result, there are no surprises. I also was thankful that they were flexible with me bringing some of my own makeup products. I was so thrilled with how I looked on my wedding day, and I would highly recommend this salon to other brides and non-brides alike.

UPDATE: I did hear back from the salon, two days before my wedding. I appreciate that they did get…read morein touch but it was a very mixed message (kind of apologetic, but also a bit accusatory; offering to bring me back in to make it right, but 48 hours before my wedding). I do want to note that I sound pretty angry in my review, and my language isn't the nicest. I thought about editing it but ultimately, this was an honest reflection of my experience. I'm letting it stand, keeping in mind that two stars on Yelp is, as they note, "Meh. I've experienced better"--not "aaah the world is ending." (I did take out one line that was a little unnecessary at the end!) ----------------- Perhaps you should just go here for other services Yelpers recommend, but I tried going--based on the glowing reviews here--for a bridal hair and makeup trial and could not have been more disappointed. Neither the stylist (Trish) nor the makeup artist (Preeti) paid any attention whatsoever to what I asked for, and both were very resistant to make any changes and just told me they could do things differently on my wedding day. Um. Not the point of a trial. Maybe it was late in the day and they wanted to go home, or had bad days, whatever, but it sucked. Plus I went with two friends and they were made to feel about as uncomfortable as guests could possibly feel--in a basically empty salon. I left feeling absolutely terrible about myself, with an updo that frizzed out within two hours, and makeup I washed off when I got home it made me so unhappy. (Also: when a makeup artist stabs you in the eye, it happens; but they should probably say a quick "sorry" rather than point out how now they're going to have to redo your bottom lid liner.) I left a voicemail at the salon saying I was unhappy with services and canceling my bridal appointment. They did not call back. Two weeks before my wedding and $125 invested, I have to find somewhere else to go. Two stars because the salon uses high quality makeup, and people were generally friendly.

I have been going to this salon for almost 15 years. The staff are all wonderful and they are very…read moreskilled at what they do. Diane is a wonderful stylist and Preeti gives amazing facials.