Have been coming here for the past, soon to be, six years. That in itself speaks volumes about how I feel about this location. My first year was spent not actually getting anything done to my hair but watching the staff work, on my son, and noticing who listens! Who takes their time and pride in their work! Who offers suggestions, yet does it how you want if you don't take the suggestion! And who is courteous! The WINNER in the actual five years of me getting my hair done, and still holding the title is... Ling! We work together when I want a new update and her suggestions are always spot on... don't go in "new" and expect someone to "know" you. It takes multiple visits to learn each others tastes! Personally! Style! Etc. Ling always! makes me look good!! read more

Been coming here for a few years now. Alternate between this one and the one at marina village. Same owner. Have seen some turn overs but some stick around. Wanted to make a list of hairstyles and their cuts: Had Petra, she was good for a fohawk. Quick, pretty clean, and friendly to talk to. read more

Cheap prices and a great haircut experience by Connie! She asked a lot of questions to make sure I was getting the cut I wanted. Facilities are super clean (and there's also a lot of restaurants and cafes nearby if you want munchies afterwards). read more

Pros: 1) Was seen on the time of my apt. 2) Clean Floors, waiting area and Bathroom 3) I liked my hair cut 4) Nice Stylist ( I forgot her name ): But everyone was very nice Cons: 1)They did not have my fave. PH Balance Shampoo for sale. read more

I've been getting my haircut at this Supercuts for almost 20 years and have never had a bad haircut ever! You tell them how you want it cut and that's how they cut it! I consider them all friends! read more

Dont know if I am just relieved from getting countless of horrible haircuts at Great Clips in Alameda but this place was a breath of fresh air. Very nice and courteous and the stylist cut my hair exactly the way I wanted it. Go figure! Ill keep coming back! read more

I've visited "Emily" since I was 4 years old. She only works Sundays now, but she's always been great for that easy haircut that just makes you feel spiffy walking out. Emily spends a lot of time with me in particular, and I recognize this and tip her well. Now, whenever I feel the need to really go for something spectacular and try another big fancy $50+ place (say before Pride or whatever), I always feel like I'm cheating on Emily, but she's always been very forgiving. She was great for my flattops from age 4 through middle school, and she's great now. read more

Supercuts is a great place for fast, convenient and reliable haircuts. I have short hair with simple styling, so maybe my requirements are less stringent than others. I have a favorite stylist (Ling), and whenever I need a haircut, I just call ahead for an appointment. I call even if its spur-of-the-moment and I'm only 10 minutes away. By calling, I'm next on her list so by the time I'm there, she's usually finishing up with whoever she's working with and she's ready to see me. read more

I'm so upset! My bf went in for a cut, since he's been coming here for years and the "stylist" completely butchered his hair. She gave him short bangs, uneven sideburns, and I also noticed some razor burn on his back neck. We are not impressed. I know exactly which "stylist" did this, but I don't want to mention her name since it may damage her reputation with clients who like her. read more

I went in for the first time because I was headed to a meeting out in this location and desperately needed my hair cut. I was met by a lady hair stylist who was unusually friendly, with good manners and an ingratiating smile. I told her that I was in a rush and needed a quick but decent haircut. When I explained to her exactly how I wanted it cut, she immediately got right on it was done in no time and did a surprisingly good job. Just before I left I asked her name, and she said, "Jodie." I asked her to write it down for me on a card. I definitely plan to go back there and the next time I need my hair cut. read more

Worst haircut I've ever had. I asked for a trim with two layers, and they trimmed most of my hair into the top layer so my bottom layer was very thin. On top of that, neither layer was straight--very uneven with random strands of longer hair dispersed throughout. Very little effort was put in by my hair dresser. Would not recommend. read more

Quickly helped, polite service, reasonably priced, and I don't look horrible after my cut.

No wait at all - awesome. Here's what was not: I had Ling, and told her that I'd like a trim with layers and bangs, which she repeated, so I assumed she understood. It took her literally 5 minutes to finish cutting my hair. When she showed it to me, she said, "layers won't look good on you unless you have lots of time to style it, so I cut it straight for you." What? I've had my hair in layers since middle school, and I've never had an issue with it. And what? You cut MY hair the way YOU wanted to after I told you what I wanted? I asked her to thin it out some to try to save it, which she did, but in the end, it was not at all what I wanted. Granted, the bangs looked okay, and the cut was even, but I don't think I'll be going back to a business that ignores what the client wants just to get them out the door and on to the next customer. read more

i'm 30 years old and have been getting my hair cut the same way at this location for 3 years now: 7 all around, fade the back, taper the sides with a 3. i should probably just do it myself at this point but it's hard to do the back myself and i don't mind paying a place like supercuts for a quick hair cut. today my stylist was in a rush and didn't fade the back before cleaning up corners at the bottom. her clipper caught a patch of the unfaded hair and cut a small but obvious hole in the back of my head. she showed me right away and i wasn't mad. i've worked with kids and customer service and recognize a small and honest mistake when i see one. what surprised me was they refused to admit the mistake. her and the manager said my hair just grows like that. i didn't ask for a free hair cut and i didn't argue. i mentioned that i had been getting my hair cut there for years and this had never happened before. i mentioned i thought that was odd. running my hand up the back of my head i could tell it was still not faded properly and it was longer at the bottom then it was at the top at places. i mentioned i felt that she made an honest mistake but was interrupted and told again that that's just how my hair grows. as i was beginning to get upset i stayed clam, paid the full $16 for the hair cut and left. I've had rocky experiences at other supercuts in the past but for the most part have never minded dropping by for a quick cut. i guess the difference between chains like this and other places is that if they make a mistake they refuse to admit it and their customer service goes right out of the door. visit at your own risk. -B read more

I love the haircut Sally gave me. She did a great job with my thick ethnic hair! I am loving my hair even more the next day; very easy to blow dry and less breakage. read more

I just got a haircut here. It was the worst hair cut I've ever gotten. I asked the lady to get a taper and she shaved the entire side of my head before I could say anything and now I'm bald all around the sides of my head. The hair cut could not be fixed after that. Also, $16 for a mediocre haircut is absolutely ridiculous. Do not come here. You will not be happy with the he results read more

I came into this Supercuts over a year ago on a drop in appointment because the women employees in the hair salon next to Arco (Kenz) were too busy to wash, condition, cut and blowdry my hair. Neither were they friendly nor helpful, and it's sad because the owner is a relative of mine. They just kinda blew me off. I thanked them and walked up the street to this hair salon. I did not have to wait long and a young Asian woman escorted me to the back to get my hair washed and conditioned. I told her what I wanted done - how many inches of hair needed to be cut off and to do a two layer cut. It was a job well done. I was totally satisfied with not only the haircut, but also the customer service. About three months ago I went back in for my second haircut. Again, I had them to wash and condition my hair. Since my hair was thinning at the top and I had a "cowlick" on the back, I asked them to layer the top and fix the "cowlick". The stylist assured me that she could take care of my needs. She was efficient and quick (done in about 1/2 hour). She did a great job with my hair and again I was satisfied. In another 2-1/2 months, guess where I am going to get my haircut - Supercuts, of course. read more

If you want someone to cut your hair the way THEY want it, not the way YOU want it....this is the perfect place to go. When you tell the lady how you want your hair cut, she'll nod her head up and down several times implying that she understands...in fact, she'll even repeat it back to you- then she'll get the scissors in her hand, and she'll cut your hair however she feels appropriate (usually the opposite if what you tell her)!!! And definitely don't politely ask her to fix it because it's not going to happen. She'll just argue with you...The WORST CUSTOMER SERVICE EVER. read more

I went to this location solely because of it's yelp reviews. I wasn't disappointed! Sally trimmed me up nicely and gave me a new set of bangs. Gotta love quality for a great price! read more

the place was clean and there were plenty of spots to sit and wait. they had a decent selection of reading material too. the wait was not long even though there were a lot of people waiting. the lady who cut my hair was very nice. she cut my hair exactly how i had wanted it (nothing too fancy or anything). she was quick but made sure everything was just so before she sent me off. and it was only $15 bucks! read more

A huge thank you to Jody.. I came in after some other person at a different location butchered my hair and Jody saved the day thank you think you think you read more

Walked in wasn't greeted. I sat down and just waited. Man came in after me and was greeted and put straight into a chair. I waited a little longer then just left. read more

Should call it "Super Fast Cuts." Good thing my hair was easy and I didn't expect much. Below the shoulders, layers, and bangs, all done within 5-10 min. Didn't extremely love it but then again, I'm simple. It was the fastest hair cut I've had for a while, but I'm sure it comes with the low price of $16 and the stylist just wants to move onto the next client to make more $$ for the day. I tipped her $10 just because. Pros: Fast, basic hair cuts. In and Out. Cons: Don't expect full salon service, blow outs, shampoos, or special treatments. read more

I went in to get a trim, just freshen up my cut. I now have a chopped up mess. They do not know what they're doing.

The women I've come in contact with here who do the actual work of cutting hair are usually super friendly, fine in their work(for a $15 cut, what do you expect?) & try their best IMO. I've not had the problems I'm reading others have claimed here, other than the horror show front desk. And I've had my haircut here for decades & Ms S cuts my hair & she's great(have not talked to her about her boss however, just many others who've worked there and/or quit working there). I'm a guy with easy to cut hair & have seen my haircutter there very patient with seniors, kids, demanding teens, you name it. But we keep hearing they SCuts has their own way of training the worker bees to cut hair which probably accounts for the 5 minute assembly-line haircuts others have written about here & at other SC locations. Whether they were trained elsewhere or not, they're allegedly forced to work this way, sometimes way too quickly and with just the buzz-saw electric clippers(sort of like the Flobie thing advertised on tv with different cutting-length attachments. **However the long time front desk(guessing the franchise owner?) is TERRIBLE & clients & former staff are in agreement on that when interviewed by this reporter. Zero personality, typically unfriendly & she really shouldn't be allowed to deal with the public IMO and I'm a syndicated radio host & have been a syndicated print columnist for decades & have held my tongue on this until she again tried to cheat me on the frequent haircut card which I'd had fully stamped with the max of 13 but she found a way last Friday to once again try to deny it and claim "you get it free next time-you have to pay today." She'd AGAIN tried denying my completed card of 13 paid haircuts(with 13 paid, you finally get one lousy $15 cut free if you join up as I did yrs ago), and one again tried to change the rules on Friday saying "oh, these have to not just have the date written down of haircut & stamped, but also be initialed? I don't care if you have receipts for other Supercut locations, they're lazy and don't put their initials down." What? She's never done that before & it was obvious she was just trying to save the lousy $15 free haircut I was finally entitled to. Every time it's a struggle with this female and a totally UNPLEASANT experience getting past her as the gate keeper. Again, she should NOT be allowed to deal with the public especially with the repeat screwups like when you call there to make an appt, then arrive early but she forgot to write your appointment down & you're back to waiting & waiting past whatever time you should've been seen. Corporate Supercuts(for press/media) and regular/website members Supercuts have also even emailed me coupons for a dollar or two off a guy's haircut, but every time since the 80's I've brought one in, this front desk has found some way to deny it(I believe they get reimbursed by corporate too so not sure why she's always so cheap-which again, staff I've talked to privately & other customers all agree on). She's perpetuating that ugly stereotype if you know what I'm talking about herein. And I speak and understand some Cantonese and Mandarin too so I know what she's saying behind my back & when she's loudly talking away on personal calls. Corporate(who I'll be talking to again tomorrow to file another complaint as I went back in there today and she pretended to stamp it but didn't, so I demanded she finally make sure everything was finally set because I was legally entitled to my free haircut, two(2) paid haircuts ago. This time I was smart enough to look at it b4 leaving, and said "hey! You're trying to cheat me again! You didn't stamp this!" She was already shouting at me for standing up to her & telling her to stop cheating customers(example: Last year I asked her to add $3 to my credit card charge for a tip but she instead added $5~! total unlawfully when I got my credit card statement later. Again, I asked her to add $3 onto the charge & give it to me so I could give $5 total cash to my haircutter. She gave me the $3 cash back to give to my haircutter but added $2 extra! which I let slide when I found out weeks later). But not today, and not for getting screwed over last Friday yet again by what ex-staff call "The Dragon Lady." Just unbelievable & I feel sorry for the staff in what at times appears to be a "sweat shop" factory. This is just the tip of the iceberg of complaints by many at this location, and she needs to go or too many customers won't be back. I've seen other customers(make that ex-customers) argue with her, like the mother who's kid was crying and screaming for 15 minutes+ just feet from me(totally unpleasant experience for everyone) last Friday plus it's like the customer is never "right" with her. We usually can't wait to pay @ the front and get away from her, which is echoed by many because she's always there(and often doing a loud personal call while she rings people up! read more

Fast, cheap, efficient. In just 15 minutes my hair looked fantastic, it was exactly what I wanted. If only I lived closer I'd go here all the time. :) read more

I love the young lady sally who always does an excellent job cutting my hair. As for the rest of the clan I'm not very happy with. They have very bad attitudes and dispositions about themselves. That is not appealing to us costumer who want to come into a friendly evironment. I will only continue being a costumer as long as sally is working. If not for sally I would never walk into this establishment. They need to learn people skills. The one star is for the establishment 5+for sally read more

I cannot complain. I got exactly what I asked for, a trim. She spent less than 10 minutes and did a good job. I didn't wait and was happy all around. I recommend Ling Chong. read more

My son has been seeing Petra since he was 5yrs old, he is almost 17! She is wonderful and patient and does great boys/men hair cuts and even does great bang trims for mom. The staff is also sweet and they have great amount of hair care products to choose from. read more

Need a haircut? Come here. Service is great. Lot of Asian hair dressers so they can cut Asian men's hair. Ask for Ling. Price is kind of high so I give it 4 instead of 5 read more

I stopped by their new Marina Village location on a whim and got my hair cut there, thinking the worst, hoping for the best. Wow! I was SO surprised and impressed-- I got a better cut with Susan than I have paying two or three times the price elsewhere, so now I go back!! There is plenty of parking, and I've had many compliments on my cut. Great job, Susan!! read more

Love Sue at the Marina Village location. She has blown me away twice now with great cuts and I have difficult hair. Don't want to sound ethnically-biased, but I have to say that Sue and a woman named Rose at the King St location in SF, who are both Vietnamese, seem to have a flair for hair! Also Annie at Style Cuts in Lafayette, who is Vietnamese, is FABulous! For an Irish girl with unruly cowlicks, they're a great find! read more

My favorite and only place to get haircuts! I've been coming here for years ever since I tried it out. They know me by name and I don't even have to tell them what I want anymore. Everyone there is so nice and they keep the shop really clean! read more

No other place knows how to cut my hair like superCUTS. My hair is everything and when I need a haircut, I always choose this place. They listen to you and give you exactly what you want. I'm actually heading out for a haircut rn @ SuperCuts. read more

I called to make an appointment for my son. My appointment was set. I arrive there with my son on time and I am told that I have to wait as they have taken someone else. I said: "I have an appointment and you took it so that I do not have to wait". The woman at the front desk continued to say that they had taken someone else and we had to wait. No apologies and complete disregard of other people's time. This is the second time that this has happened to us. I do not recommend this place if you care for your time and have self respect. read more

If you want a nice chat, go there. but if you have an important event, and it is really important for you to look your best, forget it! The girl didn't even finish drying my hair! No spray, no wave, no style, nothing that would suggest I had had my hair dressed. What a waste of 20 bucks! Needless to say, I will never go there again! read more

I walked in here to get a haircut, and immediately I was put with Sally. She was great! She listened to what I wanted, and executed it quickly and perfectly. And at 16$ it was a steal. Next time time I need a quick trim I'm coming back here and I'm asking for Sally. read more

Never had a bad experience here. Prices are reasonable and the people are friendly and competent. Good bang for the buck - Recommended.

First of all I would like to say don't even THINK about coming here. Big NO! Biggest mistake of my life. I had nice long thick hair and all I asked was for the Asian lady to dye it.She barely spoke English, but she acted as she knew what she was doing and knew what I wanted. So I let her dye it and do her thing and then she started CUTTING MY HAIR! It took me a little bit to notice because I was reading a magazine and she was using a comb with a blade so when you comb it cuts and she literally thinned and cut IT WAY TOO SHORT! I thought she was combing my hair and I look and I'm like NOOO! But it was too late it was all un even so she kept having to fix it and she kept going shorter and shorter and it looked like a little kid just chopped my hair not to mention it was super thin. I was angry. And I had to pay $200. I wasn't even trippen I was like my hair will grow back and literally it's been over 3 years and my hair is still messed up, un even, and short. Even hair dressers tell me they f'd up real bad. Don't come here I'm warning you. I thought it was pretty decent but if I could go back and time and fix one thing it would be to walk away from this hair place and go somewhere else. read more

i wish I could give no stars! I was given a new lady to cut my I hair, but figured she probably knew what she was doing. I've been growing my hair out from a shaved head for almost a year now and just wanted to get the sides tapered. She proceeds to use a #4 and run it from my ears all the way up to the top of my head. I finally notice that it's way to close up top and she won't be able to taper it so I say something. She stops but its too late the damage was done and now I look like I have a huge flat top. It's horrible, i'm thinking about shaving my head again! Spending all this time growing my hair out to have this stupid b**ch ruin my hair in a couple of minutes is an outrage. HOW HARD CAN IT BE TO GIVE A CREW CUT!!! read more