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    Superb Pest Control

    5.0 (3 reviews)
    Closed 9:00 am - 6:00 pm

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    5 years ago

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    6 years ago

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    7 years ago

    Great customer service and professionalism! Very knowledgeable and very affordable. Would definitely recommend to anyone !

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    Westfield Pest Control

    Westfield Pest Control

    (12 reviews)

    Bob is a trustworthy business owner. Had a Termite inspection in my home and he was honest and…read moreupfront and advised there was in fact no signs of termites at all. Thank you for your quick inspection and honesty!

    Westfield Pest Control took $90.63 from me without notifying me that I would have to pay for…read moreanything. They admitted that they did not notify me. Instead they sent me an invoice and threatened me by saying if I did not pay said invoice it would go to Collections. In late 2021 I called Westfield Pest Control to ask for an estimate for mouse services. Amanda Blackman, the Office Manager and Vice President, was very nice over the phone. She listened to my request for an estimate and put it on the schedule. Oskar Cornejo, the technician, arrived at my home on the proper day. Oskar was professional but his visit consisted of walking around the property to talk with me and then to give me as an estimate for mouse services, as expected. Oskar gave me a verbal estimate and left. As a prudent homeowner I then evaluated that estimate and compared it to other pest companies in the area (i.e., Viking, Universal Pest Control). A few days later, to my surprise, I received an invoice in the mail from Westfield Pest Control. I had not requested Oskar to proceed with the mouse service so I was quite shocked as to why Westfield Pest Control was charging me. I emailed Amanda and I received a reply from Maddy Annicchiarico, the additional office manager and direct assistant to Amanda Blackman. Maddy courteously responded to my email to confirm that I had to pay Westfield Pest Control $90.63. I mentioned that I had not received any pest services. Maddy wrote that I would have to pay for the estimate. I mentioned that neither Amanda nor Oskar had mentioned that an estimate would cost money. It is also not on the Westfield Pest Control website. Maddy wrote to me: "I do apologize that no fee was mentioned but we do charge a fee for this service." Think about that for a minute: Westfield Pest Control admitted to omitting any mention of this fee. Yet they proceeded to charge me $90.63. When I said this was unreasonable they threatened to go to Collections with this. There's a term for this: it's called a shakedown. Westfield Pest Control decided to charge me without telling me first and then threatened me in case I didn't pay. How can I or anyone else for that matter trust this company going forward? Why did they charge me without telling me (and admit to this omission once I asked them about it)? The only answer I can arrive at right now is that the president of this company, Robert Blackmon Jr., prioritizes profits over people. And no one else at the company has the will or the power to change that policy. The business model of this company appears to be: surprise potential customers with an invoice and then threaten Collections in case they don't pay. If you are thinking of hiring this company I strongly suggest getting, in writing, an explanation as to whether and when payment is required. I have already raised a complaint with the Better Business Bureau and I will be looking to Westfield Pest Control's competitors for proper customer service.

    Viking Pest Control - Viking Team

    Viking Pest Control

    (24 reviews)

    I have been a customer almost 20 years, and can honestly say, these people are the biggest con…read moreartists in the business. You pay an astronomical annual contract fee for what? Someone maybe walking around your house on a quaint stroll--or, not at all (though they tell you that they provided 'service' worth $400/year). They canceled my scheduled service, day of, last Monday, because it snowed (everyone in my house made it to work that day, except me, who took the day off for the service call). A few days later I received a text that my service was rescheduled for today (no time window provided). I waited for the technician to show...I texted back to Viking a reminder to please ensure that the bait stations were replaced, since mine are the same ratty looking stations they installed in 2010 (they are an eyesore and who knows if they are actually functioning). I heard nothing and it was almost 11am, the end of my prior appointment time slot, so I called. I was connected to a call center rep in another country. She did her best and was kind, but she was told a tech already came. I said the bait stations were not replaced. She said the ground was frozen so they were unable to perform that service. Ok, sure, I get that, but then why come if you already know you cannot do the ONE THING I EXPLICITLY ASKED FOR? I asked the rep what exactly the service included , since it had already been done (despite no evidence of this--no notice in the mailbox or receipt in the dioor--nothing). The rep explained that the tech walked around the perimeter of my house to check for termite activity. I mean, if the humans were too bothered by 3" of snow to do this, but somehow the termites, in near 0 degree weather , will be demonstrating visible signs of activity around the perimeter of my house, we must be talking about some prime specimen cross-fit, protein powder gobbling termites of doom. FFS I hope that shit isn't in my house! But I digress... When the rep told me that the inspection involves a walk around the perimeter of my hone, I remembered that the yard is still covered in snow. Guess what? No footprints around significant sections of the perimeter of my home. May I should be thanking the Lord since apparently, a flying holy angel technician did the termite inspection! Perhaps I have been uniquely blessed with this divine service call, but somehow I think the more likely explanation is that there was no service call. I waited to speak to a manager about this, given that this company seems to charge customers for a non-existent service. The manager, Jack, told me someone else can come later today. I told him don't bother if the bait stations won't be replaced (due to the frozen ground). At this point, after losing 4 hours of my day to these clowns, I really was displeased. I asked Jack how it is that company reps tell paying customers had a service done, and it was clearly not done. He told me I was rude. This is a real sign if the times--the con man who gets called out responds by calling the whistleblower names. I have a problem with that. You should, too. Find a different company to help with your pest control issues.

    Read the fine print, they auto renew the contract without notice…read more Paid over $500 for the year plus $65 per month. NOT worth it. Zero customer service, when you try to call them the wait is always over 10 minutes before you can speak to someone. I had them out 4 times for lady bugs...still got them. Finally spoke to a local, Mountainside, NJ, and she was so nasty. One time they sprayed and there was a white residue left on all my windows and siding, they had to come out to wash my windows.

    Superb Pest Control - pest_control - Updated May 2026

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