was a great company when it was Moores. sold to Sanders and not good. I was under a yearly service…read morecontract and suddenly cleaning the unit was extra $400. cancelled my service after that.

Moore is now Sanders Plumbing and A/C. They were good when Moore had them. now they are to be…read moreavoided. They just finished my yearly A/C maintenance. and they did not follow their checklist. The tech never checked my pressures. he dis a 30 second cleaning of the unit. never checked the drain for blockage, I change my filters all the time. but he never looked at the filter. Needless to say I will not renew this agreement in the fall. My experience says stay away.

Very professional and gave me options. Came quickly in the 108-degree weather. Found out my freon…read morewas slowly leaking out, a pinhole leak. Lasted a summer and a half, then had to get it done again. Very reasonable, eventually I had to get a new AC/Heating unit. Kept me going until I could afford a new one. Highly recommend!!!

I called to get the heater fixed. They gave me a window (2:00 to 4:00 same day as my call to have…read morethem come out.)as to when they would be out. They will give you a call when they are about 20 minutes from your house. They fixed my heater and I mentioned that I wish they fixed hot water heaters and did they know of a good one who could fix mine. And it turns out, THEY also fix water heaters! Their prices are very reasonable and they will not leave until everything works as it should. I highly recommend this company.

Our a/c quit after 13 years. Bob and Ed's HVAC came out and replaced the a/c (under budgetable…read moreamount too). Just as important. They repaired the loose and broken ductwork by replacing some, repairing other sections, tightening up joints, re-taping and insulating all the ductwork. Wonderful job, well executed game plan and the young crew was fantastic. A very good experience with a difficult project. Thanks!

Bob & Ed's was on a maintenance contract for two years for our home HVAC equipment. After the…read morerecent furnace inspection, their technician advised that our furnace might not make it through the winter because the heat exchanger was about to fail, so I had the furnace replaced. When the old furnace was removed, it was discovered the evaporator coils on the old furnace were completely stopped up (see photo). They were supposed to be inspected and cleaned so the equipment would operate efficiently, per the maintenance contract. Bob & Ed's acknowledged they messed up and refunded my money for the current year's contract. The technician from the company that installed the new furnace said the clogged coils contributed to the shortened life of the old furnace. Bob & Ed's disputed that. Lesson learned: Just because a Bob & Ed's technician tells you he's done the work, that's not necessarily so.

Would have normally given these guys 5 stars as they were always prompt to fix HVAC problems (and 2…read morereplacement units) on my rental properties. Unfortunately, when selling the last one, the inspector found several things wrong and I texted and emailed them multiple times on the incidents asking for them to give me their thoughts. Unfortunately NO REPLY.. :( They would usually reply within 12 hours max. Had to get someone else to repair the issues. You want it fixed right, but if there are problems, you also want them to return to properly complete the job..

Great customer service. I waited and waited for a different AC service company when my AC went out…read more After a day and a half of waiting I still had no answer about when that company would get to my house. A friend turned me on to River Valley and they were at my house within an hour. Their tech was friendly and knowledgeable. Quickly figured out the problem and got the part changed out. Then went above and beyond and showed me how best to take care of my unit. I'll definitely be calling them when I need service in the future.

Awesome service. These guys did in one day what Capitol Service couldn't do in two weeks. As a…read morenonus there price was less than half of Capitol's. Exellent will never use any other company. Will recomwnd to everybody!!!!

Nice people but don't know if I will ever use or recommend them again. Had them come out to service…read moremy AC unit because it wasn't cooling. They told me all off the parts that need replaced were still under warranty. I though that's great because it was financially not a good time for this to happen. They said labor and freon were not under warranty. They charged me over $1500 plus a service call to come out. Most companies waive the service charge if you use them to do the job. They hit me with all they had. Everyone one that I have mentioned it to says I got screwed since the parts were under warranty. That would be like having your car manufacturer have a recall or warranty part replacement charging you to fix their faulty equipment.

If you want to be ignored and not get the Energy Star rated efficient system you asked for and were…read morepromised, then this is the call you should make. The expensive $13K+ HVAC system installed is NOT ENERGY STAR RATED and has always been problematic, delivering extremely high energy bills in winter months, using the EXPENSIVE electric heat strips CONTINUOUSLY! Another year has passed with my home being very uncomfortable in cold temperatures causing me to resort to using space heaters....NOT WHAT I WAS ASSURED OF! Now I'm constantly ignored by the company I put my trust in to do what they said they would do- but didn't. Call someone who does the right thing is my advice.

Family established business with ethics that everyone can trust! Great company and service.read more

my AC just went out and the bid from Sanders was the best price for a new inverter type air unit…read moreand furnace with a 4 speed blower. plus a thermostat that looks like something out of the space shuttle, but its actually pretty easy to use. This type of AC unit is way more efficient. Just got it so not sure yet how much it will reduce my bill but I can tell you that it is whisper quiet and the house is ice cold. The way it works helps remove humidity and I am sure the drier air is why the house just feels much colder at the same temperature setting

Jeremy arrived when he said he would be at my home, and he was courteous and very informative about…read moremy gas heating unit that he inspected. He gave me great advice about carbon monoxide detectors and how my vents were working. He seemed knowledgeable about what he was doing and about my questions. He did a thorough inspection and put my mind at ease regarding my heating unit. i would recommend him and Sanders Plumbing HVAC to anyone.

Won't name the other company, but I was told I needed a completely new ac system before I called…read moreFreyaldenhoven for a second opinion. I'm so glad I did. They were responsive, came when they told me they would, and my tech (Matt) was efficient, friendly, knowledgeable, and gave me informed options for resolving the (small) repair I needed. Calling Freyaldenhoven literally saved me thousands of dollars this week. Great experience and I couldn't recommend them more highly!

Crooks. They broke my AC last yr and tried to charge me $400 after I had to hire another company…read moreand install a new system. I protested and settled with paying $200 just to be done with them. A year later, they are sending me a bill for almost $400. Wouldn't trust them or hire them to water my lawn.