Technician came out and said I needed a new ice maker in my side-by-side Whirlpool…read morerefrigerator/freezer. installed a new one for $295. I was told to give it 24-48 hours for it to make ice and call back if I had any problems. i had told him that I thought it might be the water valve and not the icemaker, but he said the diagnostics said the ice maker was shot so I took his word. The new icemaker never made ice either. I never complained, I just wanted it fixed. After finally getting a text from the tech a week later, he said he would order a water valve. 2 weeks later, I haven't heard from him. called the company and they were very rude, made excuses, and indifferent. I'm not a complainer, never asked for money back, I just wanted it fixed. decided to call another company and they scheduled a same day repair. if I could give 0 stars, I would

couldn't give them less than a single star. they are a…read moreservice provider for frigidaire appliances and a service date and time was given to me by frigidaire warranty service. i waited by the phone all day and left two messages, but didn't hear from them until 15 minutes before closing time to say that they weren't coming. excuse, they never received the service order, really? they had to accept the order before it could be completed. i received several excuses, but the clincher was i was not in their service area, this after they had been at my home on a prior service call. then the excuse was that business was booming because of covid 19, so they had shrunk their service area. thousands of people are dying due to this terrible virus and he's happy about his booming business. boy, what a crock. then he had the gall to diagnose my problem over the phone and tell me to call someone else. be aware of this business and watch out.

This guy Jim came out and looked at my refrigerator. Said he had to order a part, said repair would…read morecost $160. Pretty reasonable price, so I paid total in advance. 2 days later said he was sent wrong part, be couple more days. Been a month now and he's not answering calls or messages. Guess I got scammed, app won't let me do zero stars.

On time. Diagnosed quickly and fixed issue promptly.. …read more...... .would definitely use Sears service technicians again. Reasonable service fee as well. ...

Artificial intelligence was Not programmed to understand simple requests. IE: stop asking the same…read morequestions..that I already answered. Did Not Appreciate waking me at 7:00 in the morning just to inform me that the Human technician would arrive between 8 am and 5pm Again...I was already interrupted too many times to count, only to repeat what I already knew!! I do give Matthew a 5+! He arrived early. Was very courteous, even put on booties when I told him I'd just mopped. He was thorough in explanation of details about the programming of the washing machine. Sears should not only keep Matthew, but give him a raise!!

This company was sent by my home warranty company. Arrived 2 weeks later because did not want to…read moredrive to Malvern until they had other jobs that needed to be done in this area. They determined that the drain pump needed to be replaced in my dishwasher. Collected the service fee and would be back when part came in. They never ordered the part and have failed and refused to communicate with me and the home warranty company. Beware. Don't say you've not been warned.

This is one of the best companies . Very professional . I would highly recommend them to anyone …read more They would come out in the middle of the night to take care of the customer whether it would be storming or ice on the ground . Their philosophy is customers come first , and 100% satisfaction guaranteed!!!! Go for Fairchild Refrigeration , I Did!

From the owner: Fairchild Refrigeration, LLC Provides Commercial Refrigeration Repair to Central Arkansas…read more We're the experts when it comes to your commercial refrigeration needs. With 20+ years of experience in the industry, we have repaired thousands of units including beer coolers, dispensers, ice cream freezers, refrigerated deli cases, commercial ice makers, walk in freezers and coolers, and so much more.