I've been a subscriber at Quick Quack for about three months and have gone through the wash around…read more20 times. At first, I enjoyed the convenience, but the overall experience has been consistently disappointing.
Like many other reviewers have mentioned and my own experience, the microfiber towels are frequently not stocked, and there have been many times where ive been in a stall where the hoses were missing or not working at all. Those issues alone weren't deal breakers for me but what happened on June 1st absolutely was.
During a routine wash, the system ripped out and destroyed my front license plate cover, bent my license plate, and caused minor damage to the plastic bumper. For context, the plate cover was installed at the dealership using a screw gun, so it was secure. No damage had also occured during the preivous visits. After inspecting the damage, it's clear something in the wash likely a brush moving side to side toward the end caught the cover, yanked the screw out, and tore everything forward. The screw holes were warped outward, and the mounting bracket itself was bent, which doesn't happen from a "loose" plate like they claim.
I filed a claim on-site, and to no surprise, Quick Quack responded with their standard copy‑and‑paste denial:
"We are not responsible for damage to vehicles with unsecured items."
Except the damage suggests the "item" was secured until their equipment forcibly ripped it out.
Another thing customers should know: Quick Quack will not release video footage unless it's subpoenaed or requested by your insurance. If they damage your vehicle, I strongly recommend filing a police report and going through your insurance if you want any chance of seeing the footage or getting a reasonable outcome.
This whole experience has completely changed my view of Qiuck Quack's car washes. Not only did this wash damage my car, but over time I also noticed the usual micro‑scratches and dulling of the finish that come with these systems. The convenience just isn't worth it.
I won't be renewing my subscription, and I can't recommend Quick Quack to anyone. If you care about your car, you're better off hand‑washing it yourself even a simple home setup like a rubbit car wash system will give you better results and far fewer headaches.
Edit 6/4/26 - Response to Qiuck Quack
Whether the plate had two screws or four is irrelevant the plate was fully attached to my vehicle when I entered your wash. Your equipment should not be catching, bending, or ripping it off. If normal wash materials can "catch" a securely mounted plate, that points to a problem with the wash equipment, not the customer's vehicle.
Your response also leans heavily on the idea that license plates are "not factory-installed," but that doesn't change the fact that they are legally required, permanently mounted components of every vehicle on the road. Claiming they are excluded from the damage policy because they aren't installed at the factory, feels like a technicality used to avoid responsibility rather than a reasonable policy. It's pointless to bring up how it was secured when it would not have even mattered, the claim would have been denied either way.
Additionally, two screws on a plate instead of four is completely normal and common. Many vehicles come with only two mounting points, and California plates are routinely mounted with two screws. If your wash requires four screws to avoid damage, that should be clearly posted before entering, not mentioned after the fact.
The bottom line is simple:
- The plate was attached when I entered, and it was damaged inside your wash.
- Your equipment should not be pulling on or bending a properly mounted plate under any circumstances!
I appreciate the response, but it doesn't address the core issue or the responsibility your wash has to ensure its equipment does not damage standard, legally required vehicle components.