After several good past experiences with SuperShuttle.fr from Charles De Gaulle Airport to Paris, today was a disaster. After collecting my baggage I telephoned from near Exit 14 in Termainal 2E and was told to go to Exit 8. It was blocked inside, so, after a detour through Exit 7, I waited for at least a quarter of an hour near Exit 8. The driver then proceeded to make me follow him back to Exit 15, which is basically where I started. We then picked up two other parties at Terminal 3 and they were dropped off in Paris before me. When we got to my street it was blocked by a commercial van, and the driver unapologetically and somewhat rudely made me get out and walk some 100 meters to my address, with one very large suitcase and a smaller carry-on. On complaining to SuperShuttle.fr, they send a form-email reply offering to pay my taxi fare. If only I had known! read more

Purchased this transfer with our plane tickets and hotel through Expedia. Very happy we did. I did send an email to confirm before we left the states, and they were quick with a reply confirmation with instructions and a contact phone number. We came out of customs at CDG in Paris and a rep was holding a super shuttle sign, had my name on his 'tablet' and walked with us to the waiting area. The driver was there and informed us that we were waiting for another couple. It was only a couple of minutes. We did drive to another terminal to pick up more people but then were on our way to the hotel. The return trip was just as wonderful. The shuttle showed up right on time and gave us a comfortable ride back to the airport. I would recommend this service. Maybe we just got lucky - but I have no complaints! read more

Do not use these guys ! - Driver did not arrive on time for our flight & once he did arrive he certainly wasn't actively looking for us . - The vehicle was certainly not `high comfort` - we had to ask to get the A/C turned on in the back of the van , he had no idea how to do it , luckily for us I'm mechanically minded so I had to work out how to turn it on. - We waited at the `L` exit as per the instructions on our paperwork , driver did not show up , the information desk then called we where told to wait at Exit `L` again , still no driver , called again & told to wait at exit `k` still no driver , went back to exit `L` we eventually had to start asking people and eventually a guy said he was. Bottom line you do not get what you pay for they don't ARRIVE ON TIME , SCHEDULE WAS NOT RELIABLE & DRIVER WAS NOT PROFFESIONAL , to take 2.2hours from the time we exited the airport to get to our hotel was not what we paid for , on top of that they have not even had the decency to respond to any emails. read more

Terrible Experience - NEVER again. Five Black holes rather than Stars would be the proper rating. 1. Bad Customer Relation: After our experience, we sent in a complaint notice to SuperShuttle's customer relation, and received an empty promise that someone contact us (who never did) and a case number. 2. The actual bad experience resulted in missing our plane, unexpected expenses and we had to stay overnight at the Terminal at Charles De Gaulle. At arrival at the airport in Paris, although clearly stated in the transport voucher, the shuttle was not there and we needed to call them. After about 45 minutes delay we were finally picked up. When leaving Paris and for the drive to the airport our driver was late picking us up from our hotel (we were waiting outside the whole time) and when we asked if we would get to the airport on time he assured us we would. But he still had to pick up another group of passengers at another hotel across downtown, which he could not find and then the passengers were not there. It took 40 minutes to get there, and 20 minutes driving around. We wasted over an hour with that and then had to stop and fill the gas tank. When we tried to ask questions about what was going on, if we would be late, for any kind of information, our driver did not answer and turned up the music louder so it made it difficult to talk. I know he was under a lot of stress, but he was rude, cursed and unhelpful and we felt trapped inside the shuttle for 3 hours, helpless and realizing we would miss our flight. We ended up having to stay overnight at the airport terminal (not at a hotel) and paying for an expensive airport dinner instead of eating and sleeping at home. It was an awful experience that could have been avoided with better planning on SuperShuttle's side and having drivers who could communicate in English. read more

We booked this shuttle via Expedia and it has been suggested as a transfer from the airport (CDG) to our Disneyland hotel. Which it was clearly NOT! It took us 2 h 45 min (!!!) to get from the airport our hotel. Usually, this would take you 30-40 min. Our driver was taking us to Paris city center first because we had to share the shuttle with 3 other parties, who need to go to Paris. When you look that up on a map, it's the completely opposite direction. If we had taken a taxi or an Uber, we would have been there much, much faster. And with a price of almost 100 EUR for 2 persons (incl. return) the costs would have been similar (or even cheaper) I DO NOT recommend their service at all! They also refused to give us a refund for this bad experience. read more

I booked two transfers with SuperShuttle. First one they contacted me with three hours ahead via sms, that they canceled my ride, just when I was goinig into the plane. The second one, I called with two days earlier, they confirmed that my ride is still on. I asked them if I can relay on this and they assured that I can. With one day ahead I received a sms with my confirmation that everything is ok. In the day of the ride they again canceled the ride. This is something you need to avoid. read more

the worst possible option ever. if you want to miss your flight and lose your money by all means pick them. inexistant customer service, the shuttle never arrived and tehy still took my money! i would rate it zero starts if i could. !!!!!!!!!!!!!!!!!!!!!!!!!!!!! travellers beware !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Horrible. Was told it was going to be twenty minutes which was closer to an hour before driver met us. Took close to three, yes 3, hours to get to hotel from time of booking at airport. Unacceptable!! You can fool me once but not not twice. I hope this review will prevent someone else from making the same bad decision I made. Take a taxi!! I'd give no stars if Yelp allowed. read more

I am currently sitting in a £150-200 uber as Super Shuttle failed me. I received a message 6 hours prior to our arrival time that our trip had been cancelled and they had no available drivers. After frantically calling other shuttle services we were unable to make a booking elsewhere on such short notice. Super shuttle were unwilling to organise a private transfer or help us book elsewhere and we are now forced to pay 2-3x as much to get an uber to or destination. The only "help" they offered was to email customer service as they have no contact number. 8 hours later and I am yet to hear back. Don't waste your time and be disappointed. Thanks for completely blowing our backpacker budget super shuttle. read more

VERY UNRELIABLE...if you want to miss your flight then please book SuperShuttle. Company will inform you that shuttles will arrive in 15 minutes increments- NOT TRUE. A shuttle arrived about 35-40 mins after our scheduled pick up time from CDG. This should have been a warning. Driver was an 45 minutes LATE for our scheduled hotel pick up time before the hotel staff called a taxi that arrived in 7 minutes. Cancelled reservations on October 19. As of today, November 3, 2011, I have yet to receive my refund. SO PLEASE DO NOT WASTE YOUR TIME AND?OR MONEY!! read more

I had arranged to have SuperShuttle return us to CDG airport from the apartment we rented in Paris. After the long ride from the airport I decided to not use the shuttle. I called a day ahead of time to cancel and requested a cancellation number, none was needed. I still am awaiting the credit on my account. I have also disputed the the amount with my credit card company. I do not recommed this business to anyone. read more

I think there are two companies named Supershuttle. 1. http://www.supershuttle.com 2. http://www.airportshuttles.com The first one's service was good in the U.S., so I wanted to use the first one in London, but there is only the second one in London. In Paris the first one is in business. I think people confuse between 1 and 2. They call both two companies as Supershuttle. read more

I have used Super shuttle in NY and was pleased, but in France this outfir is a joke !! Instructions for meeting point on arrival are poor, trip to hotel in paris took 2 and a half hours. Driver was unsure of how to arrange our return. Told us we would recieve a call day before departing which we never got.We called and arranged a 9am pick up. at 9:15 and 9:45 called offices and got told not to worry. Finally got pivked up at 10:29 and although driver could not confirm we would make our flight, he still went around the houses picking up others. Dropped us at wrong terminal with 10 mins to spare for our check in !! So much for the two hours relaxing in airport we should have had, we were lucky to make our flight. Spoke to others when boarding who after their equal bad experience on arrival, had just got the tube and train with two toddlers rather than use the shuttle for the return. read more

No. Just no. Decided to try and save a few dollars with the shared ride SuperShuttle service from my hotel in Paris to CDG. The good? The bus/van arrived on time. I got an automatic service call 10 minutes beforehand alerting me to it's approach - at least I assume that's what it was saying as it was pre-recorded in French (although the incoming number was from the US) and no English option. My French is not that good yet. The bad? I felt unsafe for the entire trip. The driver played gangsta rap at FULL VOLUME the entire journey with four other people in the van. This was at around 5am, and with little sleep and a long flight ahead was seriously unprofessional and plain rude. I'm not a fuddy duddy, but I can imagine many would have been seriously offended by the language in the music that was being played. Simply inappropriate. The driver was speeding the entire way to CDG. Although he could have parked anywhere at the terminal at that time of morning, he dropped me as far away from the entrance as possible, and didn't even put my luggage on the footpath, just dropped it into the middle of the road. I'm a tiny woman and had to drag my heavy suitcase along the road until I found a ramp up to the footpath. When picking me up from the hotel, he also parked across the road on the street - making me walk with my luggage - instead of just pulling into the hotel driveway. In the black unmarked van I wasn't even sure if it was the shuttle bus I was about to get into on my own in the dark. There was zero communication from the driver, terrible customer service skills there. I did not have to follow up any delayed pick ups or issues with the company and thank god because after my experience I believe the other reviewers here who have reported nightmares with this company. Nope. Never again. Will just factor in the cost of a taxi to the airport on my next trip. read more

Veolia Super~ shit~ shuttle horrible service, we wait 2 hours at the airport in Paris and no one came to pick us up. never more !!!!! 1 star is way too much !!!! read more

I was hesitant to use this service after reading so many negative reviews here, but I had an excellent experience personally. I needed a ride from Beauvais to my apartment in Paris because I had 2 pieces of luggage which would have made using the metro etc. a little rough. I reserved the shuttle online just over a day before my flight. Once I arrived at the airport and took my luggage, I saw the little SuperShuttle booth (my name was printed there too) and the lady took me to an area to wait for the driver. She said 20 minutes but he arrived in about 3. The driver took me to the vehicle, and then I waited a few more minutes while he grabbed another customer to join. It was only me and another girl, and my stop was first - so it was basically like taking a cab for me except I probably saved 60 euros or more. I guess the service is a hit or miss, but I got lucky and felt like sharing. read more

I got super shuttle before in LAX and NY and had no problems. On my recent trip to Paris, I was really impressed that I figured I should review them! Our flight was almost an hour delayed and we took ages finding the spot where they pick you up. I was worried they would be annoyed that we were late etc. However, the next available driver was really nice, picked us up on his way to CDG airport and drove us home in less than 1 hour. The house was tucked away and we said we'd walk there, but he insisted he'd drop us off outside our location and did so. The second time we got it back to CDG to get the flight home. The driver was at our house early round about 6.45 and picked up three more passengers on the way. He was very polite and it took just 45 mins to get to CDG! We gave it atleast two hours from previous experience and so were pleasantly surprised! Will book again for sure. read more

Upon arriving at Paris CDG international there was a SS staff member waiting for me at the exit with my name on it, and the van was waiting right out front. Very efficient. I got straight on the bus with two other people and was at my hotel within a very reasonable time. The Mercedes bus was very comfortable. On my return trip the driver arrived 5 minutes early (which was fine with me) and no other pick ups, just straight to the airport. I've used SS many times in LA and have always been happy, which is why I chose to use the service in Paris also, and I wasn't disappointed. Though I was nervous after reading so many negative reviews! read more

This is the worst shuttle ride I've ever taken. Although we had reserved online, falling prey to the hyped ad, the reality was horrible. We waited at the wrong site, although directed there, then rerouted, then waited for others, then returned to the airport to pick up still others who had been left behind. Finally, more than two hours after getting on the shuttle, we arrived at our hotel. All the way there, I kept asking myself, why exactly hadn't we opted for the train?! read more

I ordered a van for my family for tranport to CDG Airport. The van arrived at the pickup, then broke down before even leaving. My family had to take two Ubers instead. Over the last two months, I've contacted SuperShuttle numerous times to get a refund, but they don't reply. It's so frustrating. I'll never use SuperShuttle again. Stay away from these guys, they don't deserve the business. read more

SCAMMERS!! AVOID AT ALL COSTS!!! I booked a transfer in Paris from the airport to my hotel with Holiday Taxis and SuperShuttle was supposed to offer the service. They left us waiting for an hour after doing everything they asked, informing of any delays, checking in online, calling them to inform we were ready at the pick up point. Never turned up. I called SuperShuttle, they stopped answering after my first call. I then called Holiday Taxis' emergency number in the UK, they were not able to contact the company they hired themselves and told me to send them an email to get a refund. I've complained to Holiday Taxis, they refunded me only 50% of what I paid and refused to give me the rest of my money back. If only I had read the bad reviews they have before booking this I wouldn't be so frustrated now for giving my money away to these scammers. YOU'VE BEEN WARNED!!!! read more

I have taken Super Shuttle to CDG many times in the past. The service varies between good and terrible(terrible = waiting at train station for 30 minutes while the driver held a sign looking for the passenger). A few days ago, I had the following experience. My driver met me at the hotel on time. I asked him if we were picking anyone else up and he said: "yes, 6-7 more people but all at the same stop". We drove into the suburbs and did indeed pick up 7 more people. Problem was, the van had only 7 seats and there were 8 passengers. All of the passengers were from the US so all had big bags. The driver removed my luggage to repack everyone elses suitcase. In the end, my big bag did not fit. As we were also one seat in need, I had to share my front seat with another passenger(double buckle) and had to share that with my huge suitcase sitting a top both of us. I sent Super Shuttle an email and did not hear back from them. Their indifference to my comfort and to my safety make me realize I will not use them again. read more

POSITIVELY THE WORST SHUTTLE SERVICE IN THE WORLD!!! I booked online through Expedia and paid for transportation from CDG to a hotel in the 18th Arr. As others have stated, the claim to "greet you when your flight arrives" is a bunch of lies and B.S. After my arrival I had no idea where to find my ride. I called five times to inquire. Each time I was told "fifteen minutes" I stood at the arrival terminal curb and watched other people get into shuttles from competitors of this sleezy company. THREE HOURS after my flight arrived, a driver finally came with a full van with half a seat. I jumped in the smelly van out of desperation. The driver was rude and drove too fast. Other people in the van were commenting about how long they had waited for a ride. The driver dropped off several people before dropping me off TWO blocks away from my hotel. He merely pointed "ici" to indicate the direction of my hotel. If I hadn't stayed at this hotel before, I would not have known where to go. This company is the biggest rip off in Paris transportation. I wasted over FOUR HOURS after my flight landed before I finally arrived in central Paris. Avoid, avoid and avoid! A tip: I suggest taking the RER train from CDG, transfer to the Metro to get into Paris. There are very good You Tube videos that provide detailed instructions on how the process of taking the train works. read more

Terrible! Terrible! Terrible! I prepaid for round trip service. My flight was delayed and I called the American till-free number to update. They asked me what time my flight landed and that was scheduled as my pickup time. Tip: tell them to pick you up at least 30 minutes after your flight lands instead. My connection to Orly was delayed getting to the Tarmac and that's when things got difficult. The confirmation email instructed to call a local French number once my luggage was picked up. I didn't have luggage to claim and the local number said the office was closed. (It was around 10:30pm). I called the toll-free US number but they said they had no way of calling France. Apparently, there was a driver waiting at baggage claim with a sign that had my name on it. This was never mentioned to me in my confirmation instructions. The driver left because my flight was delayed and he didn't want to wait any longer. Also, there is no Super Shuttle kiosk at Orly, so I could not take a later shuttle. The US representative told me to call a taxi. At this point it was well after 11pm. Fast forward to my departure date. I had a 6:40am pickup from my hotel. At 6:44am my concierge took a phone call in the hotel lobby. It was Super Shuttle calling to say they could not pick me up! I had to take a taxi after all. 44€ wasted. read more

DO NOT USE THIS COMPANY - I confirmed my pickup to CDG in Paris the day before, Sept. 30, 2014. At 20-minutes after my 9:00 am pickup time on Oct. 1 they canceled me due to "technical difficulties". They refused to pay for a taxi, 57 Euros plus tip to CDG. Terrible company. Avoid at all costs. Check with your hotel for a reliable shuttle. read more

Booked the shuttle at the information desk at CDG and went to the Disney desk as instructed, but couldn't really find where the shuttle was. He showed up a few minutes later outside holding up an iPad with my name. Excellent service and the guy was very helpful. Would definitely use them again. Don't know why there are so many negative reviews, perhaps because those people are booking online. read more

I've had very bad experiences with shuttle services in Paris in general, I DO NOT recommend using ANY of them from the airport to your destination, it's much better to take the airport buses, the RER, use Uber or a taxi. I do not know why the French can not get their shit together to organize things well and it grieves me deeply because this is my country!!!!! For going TO the airport, Supershuttle is OK, reliable, just don't use it from the airport to your Paris destination. At least Supershuttle is not a scam, some of the other shuttle companies are, BEWARE. In any case, here's what happened to me with Supershuttle on Sunday, September 27, 2015. Arrived at Charles de Gaulle airport at 7:14 a.m. on a United flight from New Jersey. Getting through Border Control was a nightmare even though I carry French i.d. and the lines were shorter for French nationals. There was no one from Supershuttle waiting for those of us on the flight (3 different parties) who had reserved Supershuttle, in my case, weeks in advance. Instructions from Supershuttle said to call the company from an airport payphone if no one was waiting. Naturally, all the payphones in Terminal 1 were broken. Decided to try and call them from my French cell phone, but the dialing instructions Supershuttle gave were incorrect. Finally figured out how to dial the number (dial 01 first as you would for any Parisian number when in Paris, i.e.: 01 800 .....). Was told to wait at gate 34 by the person who answered the phone. The problem with CDG (again the French absolute disdain for practical solutions) is that there are several gate 34s because there are different levels or stories so you have a number of gate 34s piled one atop the other on different floors. Waited for about half an hour for the shuttle to show with an American couple when the driver finally found us. He said he had been waiting at gate 34 on the level below us. Brilliant (if he isn't already dead, could someone please shoot the architect of CDG?). The driver had two other hapless passengers in tow who had come in on our flight. Seeing as this made Supershuttle reservations for 5 people coming in on the same flight, there is absolutely no reason there was not someone there to greet us. The driver was not a all personable and did not tell us what route he was taking, who he would drop off first and so on. He did not make eye contact or smile or help anyone (including the disabled) on or off the van. He then proceeded to take us on a wild goose chase, driving in nonsensical circles through Paris as dictated by his GPS all the while yacking away on his cell phone to a friend. I didn't get home until 11 a.m., 4 hours after the plane landed! Also, the Supershuttle site is impossible to use from a cell phone for making reservations. You need access to a regular computer to use it. read more

I reserved the shuttle service for a return to the airport from our Paris hotel. An hour before the shuttle was scheduled to arrive, I received a call from the service stating that their driver was indisposed and could not pick us up. I was forced to reserve a taxi for an additional 11 euros. To add insult to injury, Super Shuttle still has not issued me my credit card refund. read more

i flew here from the united states yesterday, i left my phone in the shuttle as i had slept off after a long flight, after being dropped off i realized i had left the phone and i called immediately, they said they found the phone and would ask the driver to return it after work, today i called them and they said the driver didn't find anything, this is a short summary, i have the detailed email messages on how they inconsistently lied, my first trip to france is ruined thanks to supershuttle. read more

I would go further than just writing about bad service to say that this service is fraudulent. After booking roundtrip and paying online, the driver at the airport was missing in action and could not be reached via phone on the app. Customer service loops you to recordings that are useless when you try to reach the driver yourself rather than wait for them to call via the app. I ended up taking a taxi before my hotel closed and I could no longer check in. Extremely stressful after landing. For the drop off at the airport, the driver did not communicate before the pickup window, and did not arrive within the pickup window. I also ended up taking a taxi. Should I have waited and been late for the flight home? Now customer service is giving me the run-around and won't refund for their lack of service provided. Avoid them at all cost and pay the extra amount for a reliable taxi. Or Uber. I never had problems with supershuttle in the US but the branch in France is hurting its brand. read more

Beware...if you book a private non-stop car on the return trip to the airport. They will try to pull a fast one and put you in a group van. They blame the dispatch agent and you will have no other choice because you need to get to the airport and are already in the van. Getting a refund for the diiference is almost impossible once you have left France. You have been warned. These guys are very shifty and dishonest with Americans. read more

I hired the Super Shuttle in Paris for the October 10, 2015, but they just did not show up at the airport. Don't have any contact of the company in the CDG airport, and the contact phone informed in the voucher can only be reached via free-call in public phone of France Telecom, and even using a ORANGE chip in my cell phone we had answer . In short, we had to go to hotel by train/underground, and so far we have received no explanation from the company. No anyway I recommend the hiring shuttle services from SuperShuttle, because they does not respect the customer and do not comply with the contract. read more

Do not book with Super Shuttle. When I landed, I discovered the driver was already gone. I tried to call Super Shuttle and sent them 4 messages and I never got reply. I had to take a taxi. But, even though they left us at the airport, they have charged us the full service. NEVER BOOK WITH SUPER SHUTTLE, IT'S A SCAM!!!!!!!! read more

Terrible. We booked a shuttle for our return trip to CDG four weeks in advance. We received a text message the night before confirming our reservation. The driver, due to arrive at 6:15AM, was a no-show. I waited 15 minutes, then called SuperShuttle Paris, paying their per-minute telephone charge while I waited 5 minutes on hold. The reservation was there, they simply had neglected to send a driver. We did not get a driver until over 30 minutes past the original time. We made our flight, but it was stressful. No apology. Further, we clearly would not have had our driver if I didn't call. What is a phone wasn't available? I do NOT recommend them at all. read more

Customer Service is terrible. I had a reservation 3 days ago to go from Vincennes to CDG airport. The car was to arrive at 8:45 am. I reconfirmed the ride the day before by telephone and received a confirmation email as well. However, about 8:50 am I received a call from the office saying that a car would not be available and that I should take a taxi to the airport. I did so and paid the driver exactly 50 Euros for the ride. I did not have a receipt. I was told that without a receipt I would not be refunded the 50 Euros. I am very angry. It was raining, I had 3 suitcases and a satchel, I was traveling alone, and I simply forgot to get a receipt. I have used SuperShuttle a number of times over the past 10 years and I'm thoroughly disgusted with this lack of customer service. The only thing the agent would do was to say that they would refund my advance payment of 34 Euros. This was SuperShuttle's problem, not mine. I should be refunded the entire cost to me. read more

I was skeptical at first to try this company after reading the reviews but ended up taking my chances. I wasn't disappointed. It was my first time in a foreign country (Paris, Charles De Gaulle airport) and it was safe to say I was on edge. I called the company as soon as I left the terminal, frantic of not being able to find the shuttle even though I had got off the plane about 2 minutes ago. The person who answered was friendly and, because my plane landed early, the driver hadn't arrived yet. No problem. The person on the phone checked me in virtually, told the driver where I was, and shortly after someone approached me, confirming my name, and personally walked me to the car/shuttle. He wasn't the friendliest, and seemed to be on his phone a lot but I'm pretty sure it was to find all the other passengers. I also didn't mind being not talked to after 28 hours of straight traveling. The car was clean, he loaded my bags, opened the door for me, and proceeded to pick up the other passengers (I was the first). My biggest fear was actually being able to get on the shuttle alone (as a young female) and they made it pretty easy on me, other than my pre-necessary panic attack. I expected the worst from reading the reviews but luckily had a much better experience than the rest. The driver dropped me right off in front of my door, helped me get my bags out, and waited until I was inside before pulling away. The drive was the only complaint I have. It took two hours to get from the airport to my destination. Granted, I was the last person to be delivered and my destination was quite a ways from the airport, so I wasn't too upset. I booked them again to take me back to the airport when I leave Paris, and it was about 60 Euros for the round trip, which is much less expensive than a taxi or Uber. All in all, good experience. read more

I was met at CDG by a very pleasant young man who took me to a waiting area and said that my driver would be coming shortly. A mother with 3 children arrived shortly thereafter. She seated the children and waited in the hallway for the driver. Suddenly she waved to them and they all took off after a shuttle driver. I gathered my things and literally had to run to keep up with them. The driver never looked back to see if we were with him. I finally caught up with the mother and asked that she tell him not to leave me. She explained that she had reserved a private shuttle, so I turned to make my way back. I realize that this wasn't SuperShuttles fault. I rushed to make it back in time to meet my driver. I'm 74 and really shouldn't be doing all of that rushing. He finally came, made other stops, and after a hair-raising ride into Paris, I was delivered to my hotel. We were literally grabbing the seats in front of us to hang on. He came within inches of other cars as he weaved in and out of traffic. ***SuperShuttle was to pick me up at my hotel at 6:00 a.m. to make my return flight. When the driver was fifteen minutes late, the professional concierge called a taxi for me and advised that next time I arrange a shuttle through the hotel as it's never late. I spent $65 for the taxi. I emailed SuperShuttle about my experience, and they said that they had fulfilled their obligation to me and attached the record which stated that they had picked me up at 6:26 a.m. and off-loaded me at 7:29 at CDG. That is absolutely a fabrication of the truth. They evidently arrived that late to pick me up and then falsified the record. If you want to take a shuttle, I recommend that you arrange it through your hotel. We did that last time, and it worked beautifully. *** They apologized for not picking me up within a reasonable time and reimbursed my fare for the second half of my reservation. read more

No words. The driver was using profanity, made me run through the airport, showed up and hour late at the wrong terminal, almost lost my bag. Very unprofessional. read more

DO NOT book with this company. I booked them through Expedia for a round trip transfer to and from Charles De Gaulle airport to my hotel. When i arrived in Paris, it was difficult to find the shuttle. The place we were told to meet was not where the Driver was. After a half hour we found the driver and he brought us to an unmarked car...kind of shady. The WORST experience was the transfer to the airport on my last day in Paris. They picked me up first, 3.5 hours before my flight. Driver had to pick up 3 other groups and got lost in the process. I ended up sitting in the bus for over 2 hours scared I'd miss my flight. The driver was incompetent and didn't care about my time. My airline required me to check in 90 minutes prior. I finally got dropped off at the airport and the driver dropped me off at the wrong terminal. Needless to say I missed my check in time, missed my flight, and had to spend a ridiculous amount of money for another flight out. They don't pick up their customer service line when I complained. Very unprofessional. Don't waste your money on a shuttle bus! read more

I'm sure there's better. Prebooked round trip from/to airport. Upon arriving in Paris, there was no SuperShuttle rep or booth or anything. After about half an hour of looking around and fighting off approaching taxi drivers, I finally went to the information desk and asked if they could call for me (I couldn't get my cell phone to work). The did and the van showed up about 20 minutes later. The drive to the hotel was fine but the driver dropped us off across a VERY busy street a few buildings down. Really? I paid for door to door service not door to somewhere down the street service. The return trip went smoothly until we got to the airport. They arrived at the prearranged time and drove us to the airport. There were a few other people in the van with us. When we got to terminal 1, there was all kinds of confusion as to who was getting off. He looked at a few papers including ours and said this was everyones terminal. When we got inside we couldn't find our airline so we asked someone at the information booth. They told us we were in the terminal all the way on the otherside of the airport. SOOOOO....several escalators, walkways, a train and a LOT of walking.....we made our way to the correct terminal. So unless you want to be dropped off somewhere other than where you need to be, I would use someone else. read more