OMG THIS SUPER SHUTTLE WAS TERRIBLE. PLEASE JUST TAKE AN UBER OR TAXI AND SAVE YOURSELF SOOOO MUCH FRUSTRATION!!!! It's seriously not worth the savings to use the super shuttle. If I could give it negative stars, I definitely would! I've used super shuttles in other cities and had no real complaints. I don't know what is wrong with paris super shuttle, but it was AWFUL. It has soured me on ever using their service again. Not that that's out of the way...I booked online ahead of time and entered in my flight information so that we (hopefully) wouldn't have to wait too long to get picked up once we arrived. The confirmation didn't mention anything about the pickup location and basically forced you to call to figure out where to go once you arrive at the airport. This is obviously difficult and annoying when you're traveling in a new country and have no phone service (or outrageous fees to make calls when roaming). In the airport itself, there are no signs or stands or anything mentioning super shuttle so basically you're on your own to figure out where to go wait. In the end, we called and after a very confusing and difficult 10 minute hold/conversation, we were told to go wait by the bus pickup spot near the roissybus and other city buses (before the rental car stands). On the phone, they confirm our pickup and say that a drive will be there in about 10 minutes so we head over to wait. We ended up waiting OVER AN HOUR and had 0 communication about the delay from the driver or super shuttle. This is the last thing you want to do after you've just been on a 10 hour flight. We called the driver TWICE and BOTH TIMES were told he'd be there in 10-15 minutes (which was a total lie). When the driver finally arrived, he was rude and didn't even apologize for the hour delay. Additionally, he ended up dropping off the other passengers before us, even though they had waited way less for their pickup. Save yourself tons of frustration and all that wasted time and just pay the extra 20 bucks for a taxi/uber. I regret using them so much. I couldn't even imagine the stress if you were using them when you've got a time crunch - I was just tired and cranky from being up all night. I will never be using super shuttle again. read more

$25 each way. Fantastic service!!! The representative was waiting for me in the lobby area with my name. Then she escorted me to the waiting area to wait for the driver. The driver showed up within 5 minutes. He did go to other terminals to pick up other customers but didn't take too long. The ride was easy, not too much traffic to my hotel. The driver showed up on time (3am) for my ride to airport. Everything went smoothly. Very happy with the service! read more

They started my trip in an awful way! I pre-purchased before I left America, and called before I left, to check where the pick-up was. True to stereotype, upon arrival, the nastiest attitudes greeted me in the airport to tell me that the SuperShuttle is "that way". No pointing. No specific location. Just "that way". #1 Upon making reservations, or upon arrival, SuperShuttle should tell you where to go/have a person/sign. So I went outside and got hustled by all kinds of cab drivers, waiting for the shuttle--to no avail. I finally go back in and find someone who smiles at me to be told that SuperShuttle is on the level below. I move to the level below, and watch not one, but TWO SUPERSHUTTLES look at me waving them down, then keep going. What?! It's not like you didn't see me. You looked at me and kept going. Come on! So I took the bus in, as recommended by my host the first time. Then it took me $$ to settle my refund over the phone--in which they collected a "service fee". Really? Shy away from SuperShuttle Paris! read more

I paid for this service via Expedia for my wife's dream vacation to Paris. The shuttle was not on time like the other services with their names on tablets. In fact, the shuttle was ONE HOUR AND A HALF LATE! We had to call them to let us know we were waiting twice. They finally came and we had to ride around with the driver for an hour while he picked up other passengers. He went to the wrong terminals so we had to ride around as he figured out his way to the other passengers. We finally were dropped off last. I paid for a round trip service but decided not to use them on the way back, fearing they would make me late for my international flight home. I do not recommend this service and would strongly suggest ordering a private car or taxi from the airport. read more

We booked a reservation with time and it was the most unpleasant unprofessional experience using supershuttle in Paris. We never heard from the vendor. Contacted via email and left messages. Never were connected. We called Expedia the day before so they could contact the vendor. They confirmed our pick up for 6:30am. So we could make it to the airport to catch our plane. The morning of our trip it was a no show. We had a challenging time finding a taxi or Uber to pick us up. We finally did and barley made our flight. We had to pay more then we intended as well. This wasn't a horrible experience. Traveling with our family of 6 plus our infant child. It left a bad experience for us visiting Paris for the first time. How people there conduct business. Not professional at all! read more

OMG, I totally forgot to update this review! I made the mistake of trying to give Super Shuttle a second change at CDG. My mother and I were arriving later in the evening and wanted a simple transportation solution to our hotel. I hoped it would be a different experience this time around. Nope. We wandered around the area outlined on our confirmation emails - no sign of a driver at all. No one was holding a SuperShuttle sign like we'd told would be the case. We wandered inside and outside, well past the pickup time, and tried to get someone on the phone. Finally, standing outside in the dark, a taxi driver asked us if we needed a ride - when I told him we were waiting for SuperShuttle, he pointed to a van and a driver nearby. Turns out, that was our guy. We'd never seen him inside and he'd never had a SuperShuttle sign. What proceeded was the worst experience in a shuttle that I've ever had - the driver and another passenger, who clearly did not have proper vouchers for the shuttle - proceeded to get into a heated, shouting argument IN the van. While both parties were certainly to blame, the driver should have left the gentleman there once he exited the van. Instead, the driver got out of the van and continued to argue with the man. This was while my mother and I, plus two other passengers, sat and waited - feeling more and more uncomfortable and unsafe, the entire time. When we did speak up, attempting to calm the situation, the passenger cursed at us. At some point, the driver should have called the police or for airport security. The whole event was mad and unprofessional. Once that finally resolved itself, the driver then circled the airport multiple times in attempts to pick up two more passengers. I really felt that this was unnecessary considering what we'd all just been through. All told, it took us over two hours to get from the airport to the hotel - and my mother and I were the first passengers dropped off at their hotel. I did manage to get a full refund of my booking - I booked a private car to get us back to the airport when we left...but never, ever, ever, ever again. I should've gone with my gut and gotten an Uber or a taxi after we weren't able to find the driver. I'm going to Paris in a couple weeks and will definitely NOT be using SuperShuttle. read more

PLEASE READ THIS REVIEW AND ALL OTHER REVIEWS AND CANCEL YOUR BOOKING NOW! Expedia booked this company as our shuttle (and shame on them for doing so). We arrived at the hotel and called the hotline as instructed. Every time, we were on hold and then disconnected. I call Expedia and ask them for help, and they reported they were disconnected every time too, After over an hour of being stranded at the hotel, we took an Uber so we can check in and make our first tour. We worked with Expedia on a refund, and they called the shuttle and were denied the request. The super shuttle "customer service" lied to them and said they spoke with us on the phone and waited at our pickup location and we weren't there. Complete lie. We did not speak to anybody. This company is run by crooks, do not waste your time. Spend the extra $20 or so and get an Uber to your hotel and back for hassle free service. Do not feel stress on your vacation. I plan to report this to all outlets. read more

Terrible experience with SuperShuttle France, customers beware. I've been a Supershuttle customer for 10 + years in the US so this was a very disappointing experience. I booked a Supershuttle in Paris to take me to the airport on a Saturday morning. The confirmation email said they would arrive between 7:00 - 7:15 a.m. After waiting until 7:40 a.m., I hailed a taxi and paid 50 Euro to get me to the airport to catch my flight on time. I emailed reservations@supershuttle.fr, contact@supershuttle.fr to complain about the incident and get a refund. No response after 3 business days. So then I called SuperShuttle customer service (in the US), and their customer tracking report said "Customer was a no show." What time did the van arrive according to their tracker? 7:55 a.m., an hour after the scheduled pickup. I'm waiting for my refund, and not afraid to let visitors and travelers know NOT to use Supershuttle France after this experience. read more

TL/DR: AVOID. Took them over three hours to get me from CDG to my hotel in the middle of Paris. My experience with SuperShuttle France was so terrible I almost feel guilty sharing it, but in the interest of saving other people from the same horrific experience: My flight arrived at 3 pm, local time. After I cleared customs, I looked for the SuperShuttle greeter, who I was told would be waiting just beyond customs. For 30 minutes, no one arrived. Eventually, I saw the blue jacket of one of their greeters enter the terminal and approached him. He phoned dispatch who told him that my shuttle would be there in "two minutes." He escorted me to the curb to wait. Nothing. Over ONE HOUR later, I saw the SuperShuttle van approaching, but rather than picking me up, the driver pulled over into a waiting lot within my line of sight. (I couldn't cross lanes of traffic to get to him and the lot was gated.) I went to one of the Information counters at the airport and one of their employees called SuperShuttle's Paris office, who told them that my driver was arriving "now." (I'd now been waiting for over 90 minutes; 30 minutes inside and over an hour at the curb.) I went outside to wait again. About 5 minutes later , the shuttle driver arrived and began playing dumb. He told me he'd been waiting for me in that spot for over an hour. I told him that was a blatant lie because I'd been waiting there and he just shrugged. Once I was in the shuttle, he began telling me it wasn't his fault that I was kept waiting so long. (He had decided the jig was up, apparently.) We exited the airport toward my hotel and after about five minutes, his Galaxy Tab began ringing; more passengers had arrived at the airport. Although there was a 'decline' option for the rides (which, after keeping a customer waiting for 90 minutes, seemed like the decent thing to do), he clicked 'accept' and turned back toward the airport. Additional passengers also arrived and he accepted those, as well. He sheepishly told me, "I have to stop quickly at the airport." We spent another 30 minutes circling the airport, picking up another FIVE passengers. (At this point, it had been more than TWO HOURS since clearing customs and I was still circling the airport.) After a 12-hour international flight, this was the last thing I had patience for. We finally left the airport; after all the other stops, it took them over THREE HOURS to get me to my hotel. This was all made worse by the lying of the driver, the lack of decency of taking me to the hotel after I'd already waited for them for 90 minutes and the complete refusal to take responsibility. In my experience, this business was dishonest, poorly managed, unreliable and totally unacceptable. Next time, I'll take the bus that was waiting outside the terminal that goes straight to the center of Paris and take an uber to my hotel from there. AVOID AT ALL COSTS. read more

Booked this through Expedia. The instructions indicate that one should call and confirm at least 48 hours ahead of time. Although they have a 24-hour line, I had problems reaching someone using it so I stayed up late (Midnight PST) to call them. Their phone tree provided an option for English which I chose only to reach someone who did not speak English. I switched to e-mail and there was another communication problem here as we emailed back and forth about dates and times. The last email they sent me was for the wrong date. I called and emailed numerous times to confirm my Sunday pickup but got no response since their weekend started. I arrived at CDG Sunday and luckily I saw a driver holding a Super Shuttle sign right as I left customs. So I went to confirm with him but he was not expecting me. He was expecting another couple. He called in and argued a bit with someone on the phone and directed us to wait as he was expecting another couple on our same flight from SFO. After waiting for a while the other couple appeared to be a no-show so we loaded up the van and left CDG. The driver got a little lost but we eventually made it to our hotel. We also had problems calling and confirming our pickup from the hotel. I eventually had the hotel front desk call them and they argued a bit in French and got us a confirmation. The pick up arrived on time and made it to CDG in plenty of time even though we stopped to pick up others. I don't know if I'd use them again. Too much uncertainty with their phone and email communications. It leaves you wondering if you are going to get picked up. read more

I've taken SuperShuttle in Paris twice before to go to the airport, and both times were professional and satisfactory. This time I took the shuttle going home from the airport, and the experience was so bad that I will never ride with SuperShuttle France again. My plane landed at 6:30 am, and I ended up waiting over an hour after customs for the Supershuttle. I did not see my chauffeur, but a lady in a SuperShuttle vest told me to wait outside, and there would be a shuttle approximately every 15 minutes. After calling the customer service number repeatedly and only getting a busy voice message, I finally see a guy holding an iPad whom I overheard saying the word SuperShuttle. He was explaining to a person on my same flight about how we were suppose to wait inside for him - making it seem like it was our fault. Honestly, I think they just delayed our pickup so that they could herd more people on the bus from a later flight. Efficiency over quality of service. We finally got on the bus, and the driver did not know his way around the city and simply used the navigation. He drove across Paris twice when he was literally 15 minutes from my apartment and could have dropped me off. I didn't get home until 11 am. Basically, 4 hours wasted after an exhausting flight due to SuperShuttle. Never again. I will warn everyone I know about the poor treatment they'll receive if they choose to do business with Supershuttle France. read more

If you want a company that is 45 minutes late. Gets lost, wastes 30 minutes on this. Turn up to the airport with 10 minutes to spare.... These are the guys for you. Also if you love that feature they also dont apologize for the terrible service. Nothing like running through an airport with a disabled partner (Hence why we booked the supershittle not the train). read more

If this "business" is not a scam, it is very close to one. They simply never showed up for us, and we waited almost 2 hours at the airport. We arrived at Orly airport, and they were supposed to take us to our hotel in Paris. We called them twice. The first time we were told there would be a 35-40 minute wait. We waited over an hour. The second time someone said the driver was new and he did not know where he was supposed to go, another shuttle would be sent our way within the next 10-20 minutes. Over 40 minutes later we took a cab. As a last resource I disputed the charge on my credit card, and they claimed to the bank that WE didn't show up. I was curious to check out their website, which apparently was totally revamped lately. They claim to be reliable and professional. Obviously, they are the total opposite. They provide super bad to non existent service, so beware! read more

We decided to use this service for airport pickup after arrival to Paris. We read that taxis are very expensive in Paris, they can charge additional fees for booking, bags and getting to you (apparently in Paris they start the meter when you call, not when the taxi arrives), plus there is a lot of taxi fraud. We were coming off a very long trip and really wanted to just get to our apartment, not get stuck figuring out our ride. We first wanted to use G7 app, but reviews were so mixed that we hesitated. I read about these guys in a Paris travel guide and decided to research. Reviews were good and we decided to give them a try. Everything worked brilliantly: we used an app to book and pre-pay. Upon arrival (our flight was a bit late) we used the app to let them know we landed, it gave us instructions on where to meet the van. The driver came shortly, we collected some other people along the way (we chose a shared ride, because we felt bad for burning so much fuel for just us), helped us with the bags and drove us straight to the door of our apartment. Very impressed with the service, used it again on our way back, also worked flawlessly. On a side note, as software developers we also quite appreciated the app. Travel apps for some reason always are very clunky and don't work well, but this one was brilliantly designed. It is very user-friendly, it knows your location and location of your driver, which you can monitor; it also talks to the airport's API to get info about your flight, which is super-handy. Highly recommend! read more

Outstanding service while in Paris! When the bus that I had reserved was a no show, Super Shuttle sent two vans to get us. The drivers were fantastic, and one can even had wifi! I would highly recommend Super Shuttle! read more

The worst customer service experience of my life. I booked a shuttle to take us from CDG to our hotel, didn't want to have to deal with it when we got there. We arrived and called like we were supposed to, waited 30 minutes and no one arrived, called back and were told no one was coming. They said, take a taxi and we will reimburse you for that cost. I said, ok fine and confirmed that they would reimburse me and was told yes they would. Took the taxi and surely got taken advantage of, kept the receipt from the taxi, and when we got home submitted the taxi receipt with my credit card statement showing the charge. That's where the runaround began. First people were telling me they weren't going to refund the taxi charge, then they changed their mind and were going to refund the charge but needed more information from me than already provided. I then jumped through all of their hoops and was told they would provide the refund. I waited, and waited, and no refund ever showed up. I contacted them again and was told my bank had declined the refund and they sent me some information supposedly showing that. The information they sent me did show a declined refund but looked like it was for Bank of America (cause that's what it said on the line item) when all of the information I had provided was for Chase bank, the card that I had used. When I pointed this out I was told that wasn't correct, that they had used the information I had provided and to contact my bank. So I contacted my bank who responded promptly, no declined charges were showing that they could see. So I reached back out to SS and told them I would need more information to push my bank on this, the transaction number that was declined, whatever they could provide. I received the rudest email back to date. Basically they said, we did everything we could and your bank declined the transaction so there's nothing else we're going to do for you. It's now been 4 months and SS hasn't responded for the last 2 weeks. THEY'RE THE WORST! Avoid them at all cost. read more

I arranged to have SuperShuttle pick me up from Charles de Gaulle airport in Paris and take me to my hotel in Paris. My flight got in early and I waited ... and waited. I didn't realize that I was supposed to call them when I arrived. As it turned out, I ran into the woman who runs the company - she had been looking for me! She contacted the airline to make sure I was on the flight, and was walking around looking for me! SERVICE!! I couldn't believe the level of service they provided! I was impressed! read more

Prepaid and arranged to be met at CDG. Directions said driver would be waiting with a sign. Waited for 15 minutes then called customer service. Put on hold. Rep then told us to walk to door 32 and wait outside because driver was late. Said we were not dragging our luggage all that way and that we were supposed to be met in the arrival area. Twenty minutes, no one there. Called again. Driver finally showed up 10 minutes later and then acted annoyed. Would have been faster to get a taxi or a private ride. read more

We just used Supershuttle to get to CDG for an early morning flight. They picked us up at the apartment right on time. I got multiple texts with updates on arrival time. It was so convenient. For 40€ 2 of us got to the airport fast and easy. It sounds like a lot of people had trouble with taking the shuttle out of the airport. I know Supershuttle in the US is crappy about making you wait forever leaving the airport and much better on pick up. Also, they have booking in English on their site - very helpful read more

Ridiculous. 2 hours beforehand they say "Sorry no driver available to pick you up at your airport". I reply obviously baffled, asking for an explanation. They apologize and say they will refund me for my on-the-day transfer ticket purchase and for the original fee. It then takes me about a month of chasing up via emails (to which they NEVER reply) and phone calls - it's basically pot luck whether they have anyone who speaks English in the Paris office. If they don't have any English speakers they simply repeat "huh" for about 5 times and then say "please send an email bye" before hanging up abruptly. Eventually I am routed to the US office who refund my original ticket purchase. However 2 months later I am still waiting for the refund of my on-the-day transfer purchase. The concept of this firm is good but it's literally not worth the hassle. It's being run by amateurs who will hope to scam the occasional customer and make some quick cash. I rarely write reviews but would happily take +ve unemployment stats if it involved this company going out of business. read more

SuperShuttle left my wife and me high and dry in Paris! Do not rely on this service. Because of the RER rail-worker strike, we had to find an alternate ride to CDG from our hotel near the Champs de Mars. So we scheduled and paid for a ride at 9am Tuesday for our 1pm flight. We waited outside our hotel in the rain from 8:55am to 9:24am, when the cancellation message arrived. Our driver never showed up; there was no explanation, no offer of help, no "can we reschedule?", no assistance whatsoever. The email included a phone number to call ["Contact us at (800) 410-4444"], which no one answered!! I will never use this service again, and I suggest you do not use them either. We eventually paid $80 for a ride because we were desperate. I would give them zero stars as a rating if it were possible. read more

Quite possibly the worst shuttle experience I have ever had in my entire life. We had planned a shuttle from CDG to our hotel. Upon arriving at CDG, I checked in on the Supershuttle app as they had told me to let a driver know to pick us up. The driver was over an hour and half late. We became so worried and frustrated that we gave up on the shuttle and went to go look for a taxi when a man from supershuttle finally runs up to us and barks at us that the van is parked over there. Our driver was neatly dressed with the worst attitude possible. He had a screaming fit on the phone fighting someone which made it uncomfortable for everyone on the trip. Plus, he kept opening the window to spit every 10 minutes it was disgusting. Unfortunately the shuttle back to CDG was even worse. Thankfully, the driver showed up to our hotel on time. However, there was an issue with settling our bill wth the hotel and the hotel was working to fix it as quickly as they could. The receptionist explained to our very short and impatient driver that it was not the guests' fault and that he was very sorry. But the driver tapped his watch and actually started cursing at us. We stood in shock and we watched him stomp back to his van and throw our luggage onto the street. We had to have our receptionist beg him to take us back or we would miss our flight. DO NOT BOOK FROM SUPERSHUTTLE. TAKE THE RER IT IS CHEAPER AND MORE RELIABLE. read more

You'll do better using public transportation than Super Shuttle. The driver was an hour later than expected when we arrived in Paris and he had not bathed in several days so the shuttle van smelled awful. Today, as I am writing this review, I've just learned that our driver went to the wrong hotel. We have another 20 minute wait while he navigates traffic to pick us up where we are staying and shuttle us to Charles DeGaulle Airport which can take 40 minutes in good traffic. read more

A horrible service. It's almost better to walk to Paris. After a 7 hour flight you will have to wait 2-3 more hours to get to Paris

Used the shuttle to get from BVA to Paris. The attendant told the wait was about 25 minutes. However the wait turned out to be 2.5 hours. It took about 3.5 hours total to get from the airport to my hotel. Ridiculous. read more

TERRIBLE, TERRIBLE, TERRIBLE. Does not even warrant one star. Do not use this company. They never showed up at the airport when we arrived in Paris, when I called the number instructed to call there was a recording that just kept repeating itself and it went to no where no matter how many numbers I pushed and then when we called a toll number we found a recording said they were busy and hung up. We had to get a taxi from the airport. Then I emailed them and never heard from anyone so I booked other transportation arrangements and then Sunday when we are scheduled to leave they call and say they are waiting for us after not hearing from anyone. Now I have to fight to get a refund because I already paid for this with my credit card prior. I will be complaining to their corporate office as well. DO NOT USE THIS COMPANY. read more

Never showed up. Called their 24 hour line. Like said in previous review it is only a recorded line that repeats endlessly, no person. Called the US customer service which was also not great but they at least cancelled and refunded me. I then cancelled the return. Price I originally paid was €43 for two persons in shared vehicle. Took cab instead as we had 4 heavy bags. Price was €42,10 plus €1 per bag. Much happier with cab as it turns out. Don't use these guys. read more

I don't know what all the bad reviews are about? My travel companion and I booked 2 reservations online to be picked up and taken to CDG airport and Orly airport Sunday morning. Both shuttles arrived before schedule and delivered us to the airports well ahead of our flights with only one stop each. The drivers were very professional and both spoke English. Would definitely use this service again. read more

*** I would never, ever recommend a shared van service again.*** I had arranged a ride for a 7PM pickup, some guy came and took the written confirmation and tried to look for a driver. The driver didn't show up for another 45 mins, then saw that it was a single passenger rider, so he tried to stall until more passengers arrived. Finally drove into the city as a single, I'm sure they lost money on this one, but more importantly a life-long customer. I thought saving a couple bucks would be worth it, boy was I wrong and I'm usually a patient person too. read more

i wanted to use super shuttle as i have used them in the us and was disappointed to learn that they did not have an early (5 am or so) pick up to cdg airport in paris from my hotel the tipi hotel in the 14th on rue daguerre. it took forever toeven discover this information and i must say the whole experience felt as if the company has had little interest in developing a client base in paris! for shame as there is a real need. read more

After getting quotes from several other shuttle services in the area, I used SuperShuttle during a recent trip to France. I was very happy with the service. Using the SuperShuttle website, I booked a shared van service from Charles De Gaulle airport to my hotel by the Eiffel tower. Our flight got in early and we made it to the curb after customs about one hour earlier than I had booked the pickup. I saw a SuperShuttle marked van and told him I was early. He checked my name/confirmation number and we were able to hop right in and start our vacation. The price paid was in line with what a taxi would charge but I didn't have to worry about getting stuck in traffic- I'm sure we saved some money. Also, it was charged in the US, so there was no VAT or currency fees to worry about. Their website was easy to use and confirmations were received quickly. I will definitely use this service again!! read more

THEY WILL KEEP YOUR MONEY --- SCAM ALERT! Because SuperShuttle has a fine enough reputation in Los Angeles, I made a reservation without doing any research as to the Parisian office's quality. After reading online reviews I decided to cancel the service (far in advance of the flight date) and to take a cab instead (which ended up being about the same price by the way). I received a cancelation conformation email explaining that I would be refunded within 3-5 business days. Three weeks later (and back home in Los Angeles), still no refund. I called SupperShuttle's customer service number in the United States. They gave me a claim number and told me they would have the Parisian office take care of it (a refund and a phone call). Two weeks later: no refund, no phone call. Frustrated, I called the US customer service line back. The lady who helped me seemed almost as frustrated with her Paris counterpart as I was. "This is ridiculous" is just one quote from this very nice and helpful woman. She put me on hold, talked to her supervisor, and refunded my card. In other words. Paris SupperShuttle kept my money and left US SuperShuttle high and dry. BEWARE OF THE PARISIAN SUPERSHUTTLE. read more

Super Shuttle Paris, Will never use this company again. (DO NOT USE) 27th August 2015. We we're told the driver would meet us in the airport, after waiting for 30 minutes trying to find him we went to the information desk, they told me to use the phone at a desk round the corner, we received some assistance making the call, they said 15 minutes. Our driver eventually turned up but walked straight past as he changed the name on the board he was carrying, he came back 20 minutes later and changed the name on the board to mine, I asked him why did you not show me the board properly when you first walked past (no response), we got in the taxi, he drove round the airport, recieved a phone call and turned back, he didn't explain why he was turning back but it was obvious he was going back for someone else. We lost one and a half hours then the journey took an hour, not a good start to our holiday. Really bad service . read more

EXCELLENT SERVICE! Made reservations online day before departure, shortly after making online reservations, we realized we needed to leave a little earlier than we originally thought. One quick phone call confirmed our change. 5:30AM on the dot the Super Shuttle service arrived at our hotel in Paris, just as promised. The driver was professional and attentive. He drove efficiently and also spoke English. Also, free WIFI in the car! 100% recommend this service. When visiting Paris, don't let your hotel desk attendant try to strong arm you to utilize 'their' recommendation. read more

Absolutely disgraceful company. Booked a week in advance with Paris office for a transfer from Geneva to Meribel. SS quoted 160E and confirmed booking on Monday; 3 days later they cancelled at 4pm on the day before I travelled. What a joke. read more

27€ one way. The shuttle was exactly on time at 5.15AM in front of my place. Excellent service from Paris to CDG. Perfect.

In September we used the Super Shuttle from Charles de Gaulle airport to our hotel near the Tuileries in Paris. We prepaid online. We spotted the agent with the Super Shuttle sign after coming out of the airport baggage area. He guided us to an area to meet the van. After a short wait we were in the van with some other customers; and there we sat for about an hour while they waited to fill the van with another customer. Finally, the driver quickly and efficiently drove us through Paris delivering one other person before dropping us off in front of our hotel. I fault Super Shuttle's business model that is probably based on revenue (perhaps individual contract drivers) rather than customer service. We did sign up for multiple riders and the opportunity to "tour" more of Paris, but we did not appreciate a long wait in a hot van with no communication. read more

Wonderful experience. We had a private van, as we had 8 people. They were waiting for us coming out of baggage. Prompt and courteous service. On the return trip, they were timely, and also excellent service. read more

If you have anything but shuttle service in Paris, royal transfer is simply the best! I can't find any flaws or imperfections in their service since I am fully satisfied as a travelling customer when I get there. http://www.royaltransfer.com/ read more

These people run a scam. I was waiting at the Paris airport after my plane got there perfectly on time and no one ever showed up at the place they said they would. I had to take a taxi in the end. I've contacted customer service and they refuse to do a refund. I've now researched this company online and there are thousands of cases just like mine, and they don't care. Don't throw away your money and get a taxi or a different shuttle instead. read more